Edenbridge Manor Care Home - Avery Healthcare

Having used two or three establishments prior to Edenbridge Manor, I am happy to say that the experience at Edenbridge Manor has been exemplary especially as the lady concerned is extremely difficult. The place is spotless and all the staff are both professional and friendly.

Overall we are very happy, the home is as you would expect from a new property. The staff are all quite nice but because of shifts, you don't get to see the same people all the time. Although only about three months in we are all very happy with the care and attention our Mum is getting.

The care at Edenbridge Manor is satisfactory. There are a few carers who do an excellent job. I feel the standard of care does lapse at the weekends; I'm sure due to staffing issues. My only frustration is the communication from management. Also, on the whole, the home is clean, but there are some housekeeping issues that I have noticed declining since my mother has been there.

I have been very pleased with the standard of care at Edenbridge Manor. Mum and Dad have settled in well; they have lovely interacting rooms overlooking the gardens. Staff are kind and helpful, and there is a relaxed atmosphere generally.

It was my first time to hand over my husband to a care home. He has had Alzheimer's for the last 7 years. I was totally worn out caring solely and he went for 2 weeks respite to Edenbridge Manor. The staff so reassured me, all my husband's visitors were impressed with the home. He called it 'his hotel'. I kept in contact with the staff but did not visit him. We shall use the care home again every 3 - 4 months. It made such a difference. Big thank you.

We needed to find somewhere for my mother as a matter of urgency and luckily stumbled across Edenbridge Manor. The admission process was swift and seamless and my mother was welcomed with open arms. In the few months she's been there she now considers the staff as personal friends, and I believe they helped hugely with the difficult transition in leaving her home and her previous life. The facilities are wonderful but the warmth comes from the people and as a family, we are extremely grateful to all the staff.

My aunt has been at Edenbridge Manor for 6 months and I cannot fault the care/support she has received. The staff are amazing and they really care about the residents. Nothing is too much trouble. The home is very well maintained, light and airy and the residents' rooms are lovely. I would highly recommend Edenbridge Manor.

A lovely, friendly place with excellent care. Since my mother has been in the care home she has been beautifully looked after and has made new friends. My sister and I can now feel at ease that my mother is in a nice place.

Edenbridge Manor is an extremely good care home and I would have no hesitation recommending it to other potential residents. The overall ethos is commendable and the staff are kind and professional. The overall management is very good. The staff go the extra mile to create a real 'home from home' feel and the well-being support is wonderful.

My mother has been at Edenbridge Manor on the memory floor for several weeks now, and she seems to have settled in well. Her en suite room is very comfortable, well-decorated, and has a view over the gardens. She seems happier than she was at home with two live-in carers (day/night). The staff are always friendly and helpful and have got to know her as an individual, with personalised care that reflects her interests and needs. The home suggested, and arranged for, changing her bed to a profiling bed so that her legs can be raised at night, to reduce the discomfort from swelling. One of the carers downloaded a piano app onto an iPad, as they had noticed her interest in the piano (but reluctance to try it with other people present), and Mum played a tune on it - she hasn't played the piano in at least the last forty years. I have no hesitation in recommending Edenbridge Manor to other families.

I am commenting on all of my mum's time at Edenbridge Manor since May 2021. She was very frail following a long illness and was no longer managing at all with eating and drinking and with very little interest in doing anything. She also a suffered serious illness shortly after she moved in and with their care she is as good as she is today. She's right back to our mum again. She can eat and drink all day and has activities to get involved in when she wants to and the company of residents, staff, and visitors. She's much stronger and able to live her best life again. This couldn't have happened if she'd stayed at home. I know Mum appreciates all the staff and feels very much part of the community there. She is very capable and goes out when she wants to - she feels she has her independence along with the luxury of knowing everything is taken care of. Edenbridge Manor for my mum is a five star hotel and we are very lucky that she chose to be there.

The home is modern, friendly and Mum thinks it is like a 5-star hotel. She loves her room. The care is excellent, the staff are amazing, and have made mum feel at home.

My father has been resident at Edenbridge Manor Care Home since late 2021. He is on the memory floor. The home itself is very comfortable, and being recently finished, the standard of decor and facilities are impressive. In terms of its physical look and feel, it's more like an up-market hotel than some of the more typical care home slightly age-worn environments. But more than its look, the atmosphere is welcoming and warm. My father is happy and content and seems to be very well cared for. The food looks of a high quality and the grounds are well cared for and perfect for strolling, reading, chatting, or just enjoying the outdoors. Come the warmer weather I expect my father to spend much of his time in the gardens. The staff have been very helpful whenever I've needed to contact them, going over and above when we have needed help and advice.

Both of my parents are now in respite care in Edenbridge Manor. I have found the staff very friendly and helpful. The Home is very clean. There also seems a lot going on for my parents to get involved in. The rooms are first class with all having ensuite which is good. All medication is given at the appropriate times and a Doctor is on call if required.

My parents moved into the home in Sept 2021. They are in their nineties and living independently was becoming increasingly difficult. Mum and Dad were extremely resistant to the idea of a care home and finding one that would be acceptable to them was never going to be easy. However, from the moment I arrived to look round I knew I’d found a place that could work for them. They soon settled in. We have peace of mind knowing they are being well cared for in a happy and luxurious environment. The staff show great sensitivity in recognising that it is a challenging time for them as they get older and need more help with day-to-day care. I have always found the staff approachable and quick to deal with any concerns that I might have. Mum is always laughing now and I think despite the trials and tribulations of covid, their quality of life has much improved since they arrived at Edenbridge Manor.

I was extremely well looked after. Everyone was very polite, kind, and helpful. There were plenty of activities organised but unfortunately because of covid restrictions we could not take part.

My partner has had an amazing welcome from the start of his stay at Edenbridge Manor to the present day. All of his needs are met, physical, mental, medical. His relationship with the staff and management is great.

The Deputy Manager was extremely sensitive to the family's needs and facilitated a first meeting for mum with her newest great-granddaughter. She was thrilled! The level of individual compassion was exceptional.

The care my mother received at Edenbridge Manor was exemplary. The staff are caring, kind and professional. My mother adored them and could not praise them enough. The building and facilities were like a 5-star hotel. She was very poorly going in, but after a few weeks, she came out so much fitter, healthier and happier and has resumed her independent life. She and the family cannot praise and recommend Edenbridge Manor enough.

My father stayed for two weeks respite care. Dad was cared for to a very high standard, and Dad's carers were lovely and very thoughtful. The standard of room and food was excellent. The management team were very helpful and responded quickly to any queries I had.