Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.7 77 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1680 – £1780
  • Self-Funded Residential Dementia Care: £1680 – £1780

These prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Esther Adams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)

Edenbridge Manor Care Home - Avery Healthcare Reviews (77)

9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.739) out of 10, based on 40 reviews in the last 2 years.
Over all time Edenbridge Manor Care Home - Avery Healthcare has 77 reviews.

Overall Experience
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  • 14
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Date Published
  • 77
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Reviewer Connection to Edenbridge Manor Care Home - Avery Healthcare
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Total of 77, showing 61-77
Review from Robin C (Son of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, friendly place with excellent care. Since my mother has been in the care home she has been beautifully looked after and has made new friends. My sister and I can now feel at ease that my mother is in a nice place.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with the level of care provided by our staff team, who go over and above the standards on a daily basis. It is a true pleasure to have your mother living with us, in the loving care community that we provide, giving you and your sister peace of mind. Best wishes

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Review from Jo J (Niece of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edenbridge Manor is an extremely good care home and I would have no hesitation recommending it to other potential residents. The overall ethos is commendable and the staff are kind and professional. The overall management is very good. The staff go the extra mile to create a real 'home from home' feel
and the well-being support is wonderful.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We are also pleased to hear that the daily activities carried out by our talented Well-being team are well received. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.

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Review from D N (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Edenbridge Manor on the memory floor for several weeks now, and she seems to have settled in well. Her en suite room is very comfortable, well-decorated, and has a view over the gardens. She seems happier than she was at home with two live-in carers (day/night). The staff are always
friendly and helpful and have got to know her as an individual, with personalised care that reflects her interests and needs. The home suggested, and arranged for, changing her bed to a profiling bed so that her legs can be raised at night, to reduce the discomfort from swelling. One of the carers downloaded a piano app onto an iPad, as they had noticed her interest in the piano (but reluctance to try it with other people present), and Mum played a tune on it - she hasn't played the piano in at least the last forty years. I have no hesitation in recommending Edenbridge Manor to other families.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mother has soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.

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Review from S H (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am commenting on all of my mum's time at Edenbridge Manor since May 2021. She was very frail following a long illness and was no longer managing at all with eating and drinking and with very little interest in doing anything. She also a suffered serious illness shortly after she moved in and with
their care she is as good as she is today. She's right back to our mum again. She can eat and drink all day and has activities to get involved in when she wants to and the company of residents, staff, and visitors. She's much stronger and able to live her best life again. This couldn't have happened if she'd stayed at home. I know Mum appreciates all the staff and feels very much part of the community there. She is very capable and goes out when she wants to - she feels she has her independence along with the luxury of knowing everything is taken care of. Edenbridge Manor for my mum is a five star hotel and we are very lucky that she chose to be there.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. It is a true pleasure to have your mum staying with us in the loving care community that we create, giving you and your family the peace of mind you deserve. The well-being of our residents is our primary concern, and we are so pleased that the daily activities provided by the talented well-being team were so well received, along with the choice of tasty meals prepared by the culinary team. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.

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Review from Mark H (Son of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is modern, friendly and Mum thinks it is like a 5-star hotel. She loves her room. The care is excellent, the staff are amazing, and have made mum feel at home.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes, Rachel.

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Review from M S (Son of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Edenbridge Manor Care Home since late 2021. He is on the memory floor. The home itself is very comfortable, and being recently finished, the standard of decor and facilities are impressive. In terms of its physical look and feel, it's more like an up-market hotel than
some of the more typical care home slightly age-worn environments. But more than its look, the atmosphere is welcoming and warm. My father is happy and content and seems to be very well cared for. The food looks of a high quality and the grounds are well cared for and perfect for strolling, reading, chatting, or just enjoying the outdoors. Come the warmer weather I expect my father to spend much of his time in the gardens. The staff have been very helpful whenever I've needed to contact them, going over and above when we have needed help and advice.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We are so pleased that your father soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. Your kind words are truly appreciated, I will be sure to pass them on to the rest of the team. Best wishes, Rachel.

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Review from John L (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both of my parents are now in respite care in Edenbridge Manor. I have found the staff very friendly and helpful. The Home is very clean. There also seems a lot going on for my parents to get involved in. The rooms are first class with all having ensuite which is good. All medication is given at the
appropriate times and a Doctor is on call if required.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that your parents are enjoying their respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.

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Review from Amanda R (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into the home in Sept 2021. They are in their nineties and living independently was becoming increasingly difficult. Mum and Dad were extremely resistant to the idea of a care home and finding one that would be acceptable to them was never going to be easy. However, from the moment
I arrived to look round I knew I’d found a place that could work for them. They soon settled in. We have peace of mind knowing they are being well cared for in a happy and luxurious environment. The staff show great sensitivity in recognising that it is a challenging time for them as they get older and need more help with day-to-day care. I have always found the staff approachable and quick to deal with any concerns that I might have. Mum is always laughing now and I think despite the trials and tribulations of covid, their quality of life has much improved since they arrived at Edenbridge Manor.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that your parents soon settled into the loving care community that we create and are enjoying life here, giving you and your family the peace of mind that you deserve. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an excellent level of care. Best wishes, Rachel.

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Review from C B (Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was extremely well looked after. Everyone was very polite, kind, and helpful. There were plenty of activities organised but unfortunately because of covid restrictions we could not take part.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are pleased that the activities are well received, unfortunately, they were affected by the Covid 19 restrictions to ensure everyone's safety. Best wishes.

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Review from David J (Partner of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has had an amazing welcome from the start of his stay at Edenbridge Manor to the present day. All of his needs are met, physical, mental, medical. His relationship with the staff and management is great.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how well your partner has settled into his new home. It is a pleasure to have him as part of our care community. Our dedicated staff team go above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best Wishes, Ryan.

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Review from J A (Daughter of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Deputy Manager was extremely sensitive to the family's needs and facilitated a first meeting for mum with her newest great-granddaughter. She was thrilled! The level of individual compassion was exceptional.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor, your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exceptional level of care and a warm/welcoming environment for residents and visitors alike. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.

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Review from Keith D (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received at Edenbridge Manor was exemplary. The staff are caring, kind and professional. My mother adored them and could not praise them enough. The building and facilities were like a 5-star hotel. She was very poorly going in, but after a few weeks, she came out so much fitter,
healthier and happier and has resumed her independent life. She and the family cannot praise and recommend Edenbridge Manor enough.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted how satisfied you are with our home and the exceptional level of care our staff team provide on a daily basis. It was a true pleasure to have your mother stay with us, in the loving care community that we create; she is welcome back anytime should she require our services again. Best wishes.

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Review from S M (Daughter of Resident) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed for two weeks respite care. Dad was cared for to a very high standard, and Dad's carers were lovely and very thoughtful. The standard of room and food was excellent. The management team were very helpful and responded quickly to any queries I had.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily. We are pleased to hear that your father had a very enjoyable stay with us; he is welcome back anytime should he require our services again. Best Wishes.

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Review from Jane B (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last several weeks at this wonderful care home. The staff are exceptional, and although I only knew them for a very short time, their kindness and compassion will stay with me forever.
Reply from Juliet Gallop, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home, and thank you for your kind words. Your mother touched so many of us here, she was a beautiful soul with a lovely sense of humour, and her memory will live on. Best Wishes.

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Review from June A (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy and this home and everyone is helpful and friendly.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that you are happy and settled at Edenbridge Manor, it is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Caroline H (Granddaughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma moved to Edenbridge Manor at the end of April. She has quite complex needs due to a stroke making her difficult to understand. The staff have been wonderful and have made her feel at home from the moment she arrived, and we have seen a marked improvement in her mobility, attitude, quality of
life, and most importantly, her happiness.
Edenbridge Manor is an extremely friendly home where Grandma has made new friends with residents and staff. They have done their very best to accommodate visits from the family and have kept us informed of everything from my Grandma’s health to her frequent sing-along sessions.
Thank you for your continued care and understanding.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star ratings. Our highly trained staff team go above the standards daily to provide exceptional standards of care and support for all residents and their loved ones. It is a true pleasure to have your grandmother as part of our loving care community here at Edenbridge Manor, and we are delighted to hear how well she has settled into her new home. Our residents are encouraged to join in with the various well-being activities we host here, and it is great to hear how much she enjoys our sing-along sessions; it's a fan favourite amongst our community! We look forward to seeing you on your next visit. Best Wishes.

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Review from M O (Son of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Edenbridge Manor to be of a very high standard and feel very comfortable that my mother is in safe, caring hands.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. Your feedback is truly invaluable to us and our staff team who do a fantastic job at creating a warm and welcoming environment for all our residents and their loved ones, giving you and your family the peace of mind you deserve. It is a true pleasure to have your mother living with us. Best wishes.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (375 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 464 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Esther

Esther Adams

Job Title: General Manager Joined: 2025

My career in care began in 2010 with the NHS, where I started as a ward hostess. That initial role sparked a deep passion for care, which has since shaped a rewarding and fulfilling journey. From ward hostess to healthcare assistant, and eventually qualifying as a nurse, I’ve continued to grow—progressing into roles such as charge nurse, clinical lead, acting area manager, and ultimately home manager.


Over the past 15 years, I’ve developed a broad skill set and extensive leadership experience across both paediatric and adult care, within the NHS and private sector, as well as international work and volunteering.


As a General Manager, I take great pride in spending time with our residents and supporting them to live independent, meaningful lives. Working within the team that is committed to delivering truly person-centred care, tailored to each individual’s needs.


At Edenbridge Manor, we foster an environment filled with warmth, laughter, and exceptional care. We look forward to welcoming you into our home.

Jane

Jane Henri

Job Title: Customer Service Manager Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.

Susan

Susan Goldsmith

Job Title: Team Leader Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.

Soraia

Soraia Sabrosa

Job Title: Well-being Coordinator Joined: 2025

With over 6 years of experience in the care sector, I began my journey as a care and support worker in domiciliary care, working in the community, and have since progressed through roles including supervisor, senior care assistant, and complex care coordinator.


In 2024, I transitioned into the wellbeing department within the previous organisation I worked for, bringing a strong foundation in hands-on care and understanding of person-centred care.


I joined Avery in June 2025 as a Well-being Coordinator, where I aim to continue making a meaningful impact in people’s lives, especially our residents. ‘

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