Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.7 77 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1680 – £1780
  • Self-Funded Residential Dementia Care: £1680 – £1780

These prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Esther Adams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)

Edenbridge Manor Care Home - Avery Healthcare Reviews (77)

9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.739) out of 10, based on 40 reviews in the last 2 years.
Over all time Edenbridge Manor Care Home - Avery Healthcare has 77 reviews.

Overall Experience
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  • 14
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Date Published
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Reviewer Connection to Edenbridge Manor Care Home - Avery Healthcare
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Total of 77, showing 41-60
Review from Janet R (Friend of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was at Edenbridge Manor Care Home for a few hours, only visiting a resident. I have completed the ratings as far as I could but I have left some blank as I was not in a position to comment. The environment was warm, comfortable and calm. Akin to a high-class hotel. The rooms were spotless and very
well-appointed. The public areas were warm and inviting. I spoke to a few residents who seemed very satisfied with the care and service. The outside areas were tidy and the patio area was inviting. What staff I encountered, were friendly and helpful. Overall, I was very impressed with the luxurious ambience of the establishment. I was particularly pleased to see a piano was available and could be used by anyone to play.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. Best wishes

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Review from Terry C (Respite Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely high standard right throughout. The nursing staff were excellent. The premises were immaculate so too was the food.
Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.

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Review from D N (Friend of Resident) published on 19 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought I would pop in and say hello to my friend's parents who I have known since childhood, l am so pleased I did they both looked so well, they told me how helpful the staff are and how much they enjoy the food, I was offered a coffee while I was there which I thought was a nice touch, the home
is like a hotel, very clean with great facilities. They told me they love going out in the minibus another nice touch. It is so nice to see them enjoying this chapter of their lives.
Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge and for your amazing 5-star rating. We are delighted with how pleased you were with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also pleasing to hear that the choice of activities provided by our well-being team are so well received. I will be sure to pass on your kind words to the rest of the staff team. Best wishes.

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Review from Theresa B (Friend of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited this home prior to my friends discharge from hospital. I was so impressed I told her daughter and she too was amazing at the place. My friend has now been a resident for over a year and she has blossomed. The care team are amazing. Very caring and supportive. I feel very happy that she is
so well looked after. Keep up the good work Edenbridge Manor.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We are delighted to hear that your friend has 'blossomed' since being a part of our loving care community. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. Your feedback is much appreciated. Best wishes

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Review from Michael W (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the Avery team at Edenbridge Manor - my mother (93) arrived on Tuesday and by Thursday she was calling the care home her home. The standard of care and kindness she has been shown has been excellent.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor in Edenbridge and for your amazing 5-star rating. We would like to thank you for your heartfelt kind words regarding the care your mother has received since being a part of our loving care community, giving you the peace of mind you deserve. I will be sure to pass your comments on to the rest of the staff team. Best wishes, Rachel.

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Review from K S (Respite Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in your respite care for just over 3 weeks. Your accommodation, facilities and care/support were without doubt first-class. Unfortunately, the food was disappointing both in content and sometimes presentation but your staff at all times were exceptionally good.
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Review from C R (Respite Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed in the care home for 2 weeks recovery from a hip replacement operation. I found the facilities - decor, furnishings, lighting, space, both inside and outside excellent. All staff were friendly, helpful, and available at all times and I was treated with courtesy and dignity (very important at
94!). Public areas, lounges, restaurant, all very attractive and comfortable (especially with air conditioning, not unfortunately in bedrooms during the heat waves).
Food - the one weak point, possibly nourishing and wholesome but uninteresting and not tempting, particularly for older residents. Staff did try by offering alternatives.
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Review from Steve K (Son of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am in general happy with the care my mother receives and I find the staff very helpful. I would like a little more communication from management when my mother becomes unwell and is taken into hospital. I also appreciate that staff and management are sometimes very busy.
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Review from Brenda H (Resident) assisted by family/friend published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely room, kind staff, everybody very helpful. Friendly residents, nice food, good activities. I feel much happier here.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We are also pleased to hear that the choice of tasty meals provided daily by our talented culinary team are well received. It is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Betty S (Wife of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are relatively new to Edenbridge Manor but so far I am delighted at how my husband is being cared for. All staff are seemingly happy and pleased to be doing what is really sometimes a difficult job. They are a pleasure to talk to and very helpful. The surroundings are first class and everything is
beautifully presented. The food looks really good, who could not like asparagus wrapped in bacon?
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your husband and to have him as a member of our loving care community. Our highly trained staff team go above the standards daily, to provide exceptional care for all residents, meeting their individual needs, whilst creating an enjoyable and happy environment to reside in. We look forward to seeing you on your next visit, best wishes, Rachel.

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Review from P L (Wife of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Edenbridge Manor Care Home could not have done more to make my husband feel welcome and at home. Staff and management are always there to listen to any concerns I may have and provide the necessary support. My husband is on the memory floor where he is very well cared for in a lovely environment.
They really do care and I would not hesitate to recommend the home.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. It is a true pleasure to care for your husband and we are glad to hear how well he has settled into his new home here. Your kind words about our staff team are invaluable to us and I will be sure to pass on the positive feedback. We look forward to seeing you on your next visit. Best Wishes.

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Review from S M (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run caring facility. All staff treat residents with the utmost care and respect. Always someone around. Staff appear well briefed, and new people (staff) appear well supported. The environment is welcoming, clean and bright - all in all, an excellent facility.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and facilities. Our staff team go above the standards daily to provide an exceptional level of care for all our residents. Your kind words are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

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Review from J S (Husband of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A warm welcome from the staff, a very comfortable room, and a good general ambience. My wife was cared for by kind and caring people and treated with respect and dignity. There were however quite long periods when she was left alone and lacked stimulation which showed in her face and general demeanour.
A little more interaction with staff and other residents would have been desirable.
Reply from Gemma Fryer, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you so much for your feedback and kind words about the staff. It is such a journey moving into a new setting, it takes time for staff and the new resident to build connections, friendships, and trust. During respite care the time is short and those connections need to be just as important as those staying long term. Your feedback is duly noted to improve our respite care in the future. Best wishes, Gemma.

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Review from Ian M (Power of Attorney of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used two or three establishments prior to Edenbridge Manor, I am happy to say that the experience at Edenbridge Manor has been exemplary especially as the lady concerned is extremely difficult. The place is spotless and all the staff are both professional and friendly.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from John J (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are very happy, the home is as you would expect from a new property. The staff are all quite nice but because of shifts, you don't get to see the same people all the time. Although only about three months in we are all very happy with the care and attention our Mum is getting.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.

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Review from K G (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care at Edenbridge Manor is satisfactory. There are a few carers who do an excellent job. I feel the standard of care does lapse at the weekends; I'm sure due to staffing issues. My only frustration is the communication from management. Also, on the whole, the home is clean, but there are some housekeeping
issues that I have noticed declining since my mother has been there.
Reply from Gemma Fryer, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is invaluable to us and our staff team. Following our meeting today, I hope that you feel reassured, that as the Home Manager I have an open door policy. Should you ever have any concerns, please do not hesitate to get in touch. Best wishes, Gemma.

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Review from Sarah M (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the standard of care at Edenbridge Manor. Mum and Dad have settled in well; they have lovely interacting rooms overlooking the gardens. Staff are kind and helpful, and there is a relaxed atmosphere generally.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear that your parents have soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes.

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Review from Ursula M (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first time to hand over my husband to a care home. He has had Alzheimer's for the last 7 years. I was totally worn out caring solely and he went for 2 weeks respite to Edenbridge Manor. The staff so reassured me, all my husband's visitors were impressed with the home. He called it 'his hotel'.
I kept in contact with the staff but did not visit him. We shall use the care home again every 3 - 4 months. It made such a difference. Big thank you.
Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge and for your amazing 5-star rating. We are delighted to hear that your husband enjoyed his respite stay with us in the loving care community that we create, giving you and your family the peace of mind that you deserve. We look forward to welcoming him back soon, for his next visit. Best wishes, Rachel.

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Review from Beverley O (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed to find somewhere for my mother as a matter of urgency and luckily stumbled across Edenbridge Manor. The admission process was swift and seamless and my mother was welcomed with open arms. In the few months she's been there she now considers the staff as personal friends, and I believe they
helped hugely with the difficult transition in leaving her home and her previous life. The facilities are wonderful but the warmth comes from the people and as a family, we are extremely grateful to all the staff.
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Review from Caryn N (Niece of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Edenbridge Manor for 6 months and I cannot fault the care/support she has received. The staff are amazing and they really care about the residents. Nothing is too much trouble. The home is very well maintained, light and airy and the residents' rooms are lovely. I would highly recommend
Edenbridge Manor.
Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your fantastic 5-star ratings. We are delighted to hear how well your aunt has settled into our community. It is a pleasure to care for her. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (375 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 464 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Esther

Esther Adams

Job Title: General Manager Joined: 2025

My career in care began in 2010 with the NHS, where I started as a ward hostess. That initial role sparked a deep passion for care, which has since shaped a rewarding and fulfilling journey. From ward hostess to healthcare assistant, and eventually qualifying as a nurse, I’ve continued to grow—progressing into roles such as charge nurse, clinical lead, acting area manager, and ultimately home manager.


Over the past 15 years, I’ve developed a broad skill set and extensive leadership experience across both paediatric and adult care, within the NHS and private sector, as well as international work and volunteering.


As a General Manager, I take great pride in spending time with our residents and supporting them to live independent, meaningful lives. Working within the team that is committed to delivering truly person-centred care, tailored to each individual’s needs.


At Edenbridge Manor, we foster an environment filled with warmth, laughter, and exceptional care. We look forward to welcoming you into our home.

Jane

Jane Henri

Job Title: Customer Service Manager Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.

Susan

Susan Goldsmith

Job Title: Team Leader Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.

Soraia

Soraia Sabrosa

Job Title: Well-being Coordinator Joined: 2025

With over 6 years of experience in the care sector, I began my journey as a care and support worker in domiciliary care, working in the community, and have since progressed through roles including supervisor, senior care assistant, and complex care coordinator.


In 2024, I transitioned into the wellbeing department within the previous organisation I worked for, bringing a strong foundation in hands-on care and understanding of person-centred care.


I joined Avery in June 2025 as a Well-being Coordinator, where I aim to continue making a meaningful impact in people’s lives, especially our residents. ‘

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