The staff are extremely attentiveGerry M(Son of Resident/Service User)
The thought that’s gone into the care home is second to noneJim M(Respite Resident/Service User)
Excellent modern facilities. Food is very good.Elizabeth M(Daughter of Resident/Service User)
The staff are extremely attentiveGerry M(Son of Resident/Service User)
The thought that’s gone into the care home is second to noneJim M(Respite Resident/Service User)
Excellent modern facilities. Food is very good.Elizabeth M(Daughter of Resident/Service User)
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.
All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of...
Care Provided by Queens View Harbour Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,800
- Self-Funded Residential Dementia Care: from £1,800
- Self-Funded Nursing Care: from £1,800
- Self-Funded Nursing Dementia Care: from £1,800
- RESPITE Self-Funded Residential Care: from £1,800
- RESPITE Self-Funded Residential Dementia Care: from £1,800
- RESPITE Self-Funded Nursing Care: from £1,800
- RESPITE Self-Funded Nursing Dementia Care: from £1,800
Contact Queens View Harbour Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
-
Local Authority with Top-up -
Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.
Good to Know
Group/Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gemma Boyle (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (56)
Visiting
- Indoor visiting has resumed in the home though must be pre-booked by contacting the home.
Parking
- Complimentary car parking is available onsite for visitors.
Queens View Harbour Care Home Reviews (61)
Queens View Harbour Care Home has a Review Score of 9.5 (9.474) out of 10, based on 10 reviews in the last 2 years.
Over all time Queens View Harbour Care Home has 61 reviews.
My mother was at QVH for 3 years and, throughout that time, she thrived. She was well looked after, well fed, even putting on a little weight initially, and provided with a warm and caring environment. The stimulation she received from the regular activities helped prevent her dementia from worsening. All members of staff are positive, caring, and take great pride in their work. I could not have wished for a better care home for my mother and I am delighted that we chose QVH.
Thank you so much for the lovely review. The team takes pride in the care they deliver and the feedback means so much to them.
During her time there, the care, attention and kindness from all the staff was second to none.
As a family we were very always very grateful in knowing that our mum was being so well looked after in such a lovely care home.
Thank you for the lovely review. Your kind words about the staff and the care provided are greatly appreciated and will be shared with the full team.
The atmosphere is friendly and welcoming and the home is beautifully presented, spotlessly clean and well maintained. Mum enjoys the food very much.
The activities coordinators work tirelessly and provide engaging, stimulating and thoughtful activities which Mum loves and the residents enjoy regular entertainment, visiting groups and outings. It is lovely to see Mum always smiling and happy.
The carers and nurses are amazing, always approachable, smiling and interacting with the residents. It is obvious that the staff know their residents very well and so far we have no worries about the care our Mum receives.
The manager and all staff I have encountered seem very professional, friendly and caring.
Thank you so much for your lovely review. It truly means a lot to the full team. We are delighted that you feel part of the Queens View family and we thank you for all the support.
My mum stayed at QVH for 2 years 9 months prior to her death on 21st February 2026. Mum was so well cared for, and the amazing staff (all departments) made her time at QVH so enjoyable. In the early days she thrived, her health improved, and she looked better than when she arrived. It was the best decision to move my mum into QVH. During her last weeks, she was treated with compassion and her dignity preserved. All staff showed my mum love and kindness as well as care and tending to her every need.
Thank you so much for your kind words. It truly means a great deal to all of us. It was an honour to care for your mum, and we are grateful for the trust you placed in us. Thank you to all the family for your support over the years.
If I could give 10 stars I would. I can't praise the staff enough at Queensview Harbour. From the management to care staff, cleaners,maintenance, activity coordinators, hairdressers, kitchen staff every single one of them are amazing. The care my mum has recieved since moving in approx 7 months ago has been second to none. Knowing that mum is getting the care and company she needs has made such a difference to her and us as a family. The staff are so attentive and caring and always make you feel at home. We definitely made the correct choice in picking Queensview Harbour Care Home.
Thank you, for this lovely review Carol. We are delighted to know that you are happy with the care provided. Your kind words mean a lot to the team.
Thank you all for keeping my mum safe, well fed, and happy.
Thank you for your lovely feedback. We truly appreciate you taking the time to share your positive experience. Our team works hard to provide a caring and welcoming environment for the residents, and it means a lot to us when this is felt and noticed.
As a family we had to choose a care home for our sister and as soon as we saw Queens view we were sure it was the right choice for her, she didn't get to enjoy all that they had to offer but they tried their hardest to do what they could.i would like to thank all of the staff from the very first time we met them to every member of the staff who gave my sister the best care they could have and i was so pleased that we chose Queens View for her was very ill and was only in it for about 5 months but we were so grateful that she got the best care ever so thank you with all my heart QUEENS VIEW HARBOUR TROON.
Thank you so much for your thoughtful review. We are truly pleased to know that your sister felt happy and well cared for during her time with us. Your kind words mean a great deal to our team. We are honoured that you entrusted us with her care.
Staff cannot do enough for my uncle. They go out of their way to be kind to him and spend a little time with him. This makes all the difference to his wellbeing. He is very well cared for and I know he is in safe hands.
Thank you for your kind words. It truly means a great deal to the entire team to know the care and support we provide is making a difference. The staff team work with compassion and dedication every day, and having this recognised is incredibly rewarding.
On staffing, the feedback I will give is they are not sufficiently staffed. Small touches that would make this a 5-Star rather than 4-star are missing all too often. I don't see this as an issue with the people, it's an issue with the staffing level.
The entertainment is really good - the two members of staff do all they can and it's terrific what they can achieve.
The food is average - more like school dinners far too often and not warranting even 4 stars.
Thank you very much for your feedback. We're please to hear that you found the rooms to be excellent and our staff to be lovely, it is always encouraging to know that these aspects of our care are appreciated. We also take your concerns seriously and appreciate you highlighting areas where we can...
It has taken 2 days to think about what to write but on behalf of my 2 sisters and myself, we can't thank the whole staff from cleaners to carers enough for the love, care and attention that was given to her to help her settle in. The activity co-ordinators who took her in hand to make her feel included, the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.
The staff get to know the residents individually allowing them to meet personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported.
One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued.
Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.
Thank you, Claire, for taking the time to review our services here at Queens View Harbour. We have a really hard-working team here who thrive to maintain excellent standards of care. Kindest Regards.
I visit my friend regularly and always find the staff very friendly.
Thank you for taking the time to review our care home. We really have a great team at Queens View Harbour, I will personally share your review with the extended team. Thank you Michelle Sommerville
This a beautiful care home. Staff are always very attentive and helpful. My sister-in-law/ friend is very well cared for and there are plenty of activities for her to participate in and lovely gardens to sit in when the weather is fine
Thank you for taking the time to review Queens View Harbour. I agree Queens View Harbour has a beautiful garden and our residents really enjoy keeping it looking great. Kindest Regards Michelle Sommerville
Her health and well-being have been maintained and improved over this period with professional care and personal management.
The standard of the facilities is superb and cleverly designed to produce an atmosphere where the residents can settle into and enjoy the carefully managed community.
Relatives and friends are encouraged to take part in the many and varied entertainment and learning programmes each day of the week.
The philosophy of making The Queens the residents “New Home” is well appreciated by all involved.
Thank you for taking the time to review Queens View Harbour. It is always our intention to provide the best care and outcomes we can for all our residents. I will personally share your review with our extended team. Kindest regards Michelle Sommerville.
Have visited many care homes over the years and I have found Queens View to be the best, not only in decor but the atmosphere is good as the staff are very friendly and attentive. Over Xmas, there were lots of activities going on every day to make it as nice as possible for the residents. The staff try very hard to make life enjoyable. Hair is always done and nails are beautifully painted.
Thank you very much for your review of QVH. It's extremely important to the team here, that everyone has the opportunity to look and feel their best. Thank you for taking the time to share your experiences, I will be sure to share your review with the extended team. Kindest regards Michelle Sommerville
The surroundings, staff, care and love each individual receives are outstanding.
Well done to you all, as you go above and beyond.
From a sister.
Thank you for kind words. I will be sure to share your review with the full team. It's always our pleasure to provide excellent care standards. Kindest Regards Michelle Sommerville
Someone said to me about searching for a care home for mum, "You'll know when it's the right one!" After looking at many locally with my sister for mum (who had no desire to be in a care home, similar to many parents of her generation), that's exactly how it was with Queens View Harbour Care Home when we first visited in May '23. Mum became a resident in mid August and has settled better than any of us expected, and we have to say a huge thank you to the management and team at QVH for this. Mum looks happier than we have seen in years, she has companionship, stimulating activities and much improved nutrition, which wasn't able to be provided in a home setting. As my sister and I live abroad it was important for us to have a home for mum where we knew she could be cared for with compassion and dignity, considering her condition and we would have good and prompt communication as needed, and so far so good.
Thank you for taking the time to review your experience at Queens View Harbour Care Home. We always ensure that both new residents and families are supported well during the transition. It's a very big step and I am happy to agree that your Mother is very happy here. Kindest Regards
I would like to thank the management and staff for providing incredible respite care for our father. Queens View Harbour Care Home is very well appointed with a full range of stimulating activities and it was particularly entertaining over the festive period. The staff are warm and caring and generally create a wonderful environment. Thank you once more.
I cannot praise the whole team at Queens View Harbour Care Home highly enough. My sister has been resident there for 9 months now and has displayed some “challenging” behaviours which everyone is trying so hard to deal with. In addition there has been swallowing issues for my sister and the effort they have gone to to increase her nourishment is second to none. The senior staff and management are always there and visible to us. The care attendants, housekeeping team and reception staff are so welcoming. Catering staff also deserve praise too. Thank you everyone.
Care Home Manager.
Mum’s 91st birthday was this month and the staff helped organise a fantastic family event. The manager made it all happen and the staff went over and beyond, as usual. The kitchen staff did an amazing afternoon tea and special birthday cake and the reception and entertainment staff were so helpful, decorating the room and helping it all run smoothly. All the staff made Mum’s day so special. Mum had a brilliant time and we are just so appreciative of the care they give.
Kindest regards
Care home manager.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 10 July 2025- How well do we support people's wellbeing? Very Good
(5)
- How good is our leadership? Good
(4)
- How good is our staff team? Very Good
(5)
- How good is our setting? Very Good
(5)
- How well is care and support planned? Good
(4)
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026To discuss your care needs in further details please do get in touch.
News (1) & Events (0)
- Posted: Wednesday 11 Mar 2026Queens View Harbour Care Home is proud to announce that it has been awarded the Practice Learning Environment Team Award 2025, recognising the home’s outstanding commitment to supporting student nurses...
There are no upcoming events for Queens View Harbour Care Home.
Awards / Recognitions (3)
- Recipient: Queens View Harbour Care HomeDate: Wednesday 31 Jan 2024
- Recipient: Queens View Harbour Care HomeDate: Tuesday 28 Feb 2023
- Recipient: Queens View Harbour Care HomeDate: Thursday 30 Jun 2022
Meet the Team (13)
Gemma is a Registered Mental Health Nurse and has worked in the care home sector since qualifying. Gemma brings extensive experience, having had previous roles as Deputy and Home Manager. Gemma is loving her role at Queens View Harbour.
Brenda joined Queens View Harbour Care Home in October 2022 and has become a much-liked and respected member of the Reception Team by residents, staff, and visitors alike. Brenda previously grew up in Ireland and then went on to live and work in New York and then London. Brenda and her family have spent a number of years in Abu Dhabi and returned to her husband Ian’s home town of Troon last year. In Abu Dhabi, Brenda was a Sales Manager for a Cleaning Company. Brenda loves to travel but is enjoying being back in Troon where she likes walking along the beach in her spare time. With her lovely smile and sunny personality, Brenda is a welcome face and a very valued member of the QVH team.
Linsey joined the Queens View Harbour Reception Team in 2022 after trialling early retirement and deciding it wasn’t quite for her just yet. Linsey comes from an administrative background and gained a Degree in Admin Management and Marketing. For the last 20 years, she has worked as a PA and Admin Manager for a private hospital in Ayrshire and has had a long career dealing with NHS and private Consultants, GPs, Care Inspectors and has a wealth of knowledge required for dealing with both the public and professionals within the community. Being from Troon, Linsey is loving meeting friends old and new who pass through the doors of Queens View Harbour and she has found working with the residents to be an absolute joy.
Liz joined the Queens View Harbour Administrative team in October 2021 and has brought with her a wealth of administrative and organisation skills to the home. Liz’s previous roles include Manager, Head Receptionist, and Wedding Co-ordinator with 2 prestigious West of Scotland Hotels. Liz’s IT and organisational skills have helped shape the backbone of the supremely well-organised and excellent record keeping which the home has benefited from since she started. With her friendly smile and willingness to assist with any query big or small, she is a huge asset to the team.
Sharon has worked in Health and Social Care for 29 years, she enjoys caring and looking after the elderly. Sharon joined the team here at Queens View Harbour in February 2022, her role here is a Team Leader and she loves this immensely. She likes working at Queens View Harbour as she finds this a positive workplace with really positive outcomes for residents!
Ainsley qualified in 2015 as a General Staff Nurse, she has always worked in care homes with care of the elderly. This is something that she is extremely passionate about. Ainsley joined the team here at Queens View Harbour in November 2021. She thoroughly enjoys working here as we promote high standards and always strive for positive outcomes for our residents.
Beth joined our team recently and comes with previous experience of working in care homes. Beth is enjoying working with our residents and is getting to know them and their families well.
Lorena is one Queens View Harbour’s Wellbeing Coordinators. Lorena has lots of experience working in the care sector. Lorena loves to bring laughter and joy to the residents by encouraging them to get involved with the many activities on offer, from arts & crafts to exercise classes and social events.
Clea is one of our Wellbeing Coordinators here at Queens View Harbour. Having a background in Art & Design, she enjoys doing creative activities with residents that stimulate all the senses, from tasting sessions to sensory boxes and aromatherapy. Clea believes it’s important to build good relationships with everyone.
Nicole comes to Queens View Harbour with extensive experience. She has worked in restaurants and, most recently, has spent the last 5 years working in care homes.
Lucy has recently joined our care team on bank. Lucy is currently in her first year of university where she is studying Nursing. Lucy has settled in well at Queens View Harbour and is enjoying providing a high standard of care for our residents.
Maggie, Head of Housekeeping, has been a member of the Queens View Harbour Team almost since day one. Maggie is a very professional individual who carries her own highest standards into her job and ensures the levels of cleanliness and tidiness within the home are as high as possible. Maggie’s wonderful organisational skills and team management bring a much-appreciated level of professionalism to the home and she enjoys her role and the friendly environment and loves making new friends with the residents and their families.
Lynne joined our team about 18 months ago. Lynne thoroughly enjoys her job here at QVH. She is always happy and cheerful at work and interacts well with both staff and residents. Lynne previously worked in the hospitality sector and was looking for a career change when she came to QVH.
Frequently Asked Questions about Queens View Harbour Care Home
What types of Care is Queens View Harbour Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queens View Harbour Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Queens View Harbour Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Queens View Harbour Care Home to the centre of Troon?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens View Harbour Care Home to verify any information. View our terms and conditions. Queens View Harbour Care Home has an Enhanced Service - more info.