Queens View Harbour Care Home

My dad had respite care at Queens View Harbour; he had the most wonderful care. The staff are warm and friendly, and they took the time to get to know my dad. He is quite shy but was encouraged to join in with activities, which he thoroughly enjoyed. We hope that he will eventually go back to take up full-time residence, but in the meantime, I have nothing but gratitude for everyone at Queens View Harbour.

My mum was in Queens View for four months from September 2021 until January 2022 when she sadly passed away. The care and attention she received during that time was second to none. One of her highlights was getting her hair done and having a gin and tonic at the same time. The cafe downstairs with tea, coffee and cakes is a lovely place to go and sit with your loved one during visits. All the rooms and facilities are kept immaculately clean. The staff at Queens View are all kind and compassionate, but also light-hearted and friendly. In Mum's last days, the palliative care provided was all we could have wished for and we cannot praise the staff highly enough.

One year ago my husband moved into his new home - Queens View Harbour Care Home. He was one of the first to do so. It is a beautiful home with stunning views over the harbour and coast. Everything is perfect - the decor, food, facilities, cleanliness and social interaction. My husband was diagnosed with Alzheimer’s in 2013 and this is his 9th year on his journey. His needs are great and the carers are wonderful, treating him with kindness, respect and dignity. I visit most days and as such have got to know the staff very well. I can see that my husband’s needs are being met and when I leave I do so in the knowledge that he is in safe hands. Thank you to the manager and the whole team for the wonderful job that you do.

Mum has dementia and we reluctantly had to accept she could no longer live independently. As soon as Mum moved into Queens View we saw a marked improvement in her mobility, general health and level of contentment. The facilities are outstanding, staff are always friendly and helpful and there are many activities organised. We can now relax knowing Mum is being so well looked after. Any health issues are dealt with immediately, including accompanying Mum to hospital when I couldn’t. I would definitely recommend this care home to anyone looking for a place, for a loved one.

We are always welcomed and feel very much part of the Queens View Harbour family when we visit. We could not be happier with the accommodation, facilities and level of care that our Mum is receiving at Queens View Harbour.

I want to thank the staff of Queens View Harbour for the care my relative receives. As others have highlighted, the standard of care in Queens View is exceptional. Yesterday, we had booked the private dining room for afternoon tea, as family were visiting from Edinburgh. It was a perfect venue, befitting of any high-class hotel. To the home administrator, who welcomed our guests and served us pre-lunch drinks and the catering and service staff, you ensured everyone was relaxed and able to enjoy a leisurely lunch and time to chat. Thank you to the whole team at Queens View, for all that you do.

My mother has been a resident in this care home since October 2021 and I cannot praise it highly enough. The levels of care, staffing, environment and activities provided all gel to create for my mother a safe, secure and happy place to enjoy the company of other residents. I was the Estates Director for a national care home organisation, now retired, and have no hesitation in confirming that the care package provided is at a level that all care homes should aspire to achieve.

My experience of the care home is that I would highly recommend it to anyone as it is kept very clean, looks amazing and the staff are extremely helpful and friendly. Any time I have visited I have come away knowing that my mother-in-law is well cared for.

I'd just like to put a few words down about how my Mother in Law has been getting on since becoming a resident in Queens View Harbour Care Home. The care she has received has been exceptional. Every week there is something happening and the celebrations they had for the Queens Platinum Jubilee were simply amazing. The thought and preparations that went into the event went on for weeks beforehand. The residents looked like they had an absolute ball such great fun was had by all. The food was very tasty and varied and we all had a wee tipple to toast the Queen. Myself and partner had a great time celebrating with her who had the best time. Thank you Queens Harbour for the great time.

My mother in law has been a resident since September 2021, I have seen nothing but complete care and attention to her needs from the staff, she celebrated her 94th birthday recently and I would like to thank all the staff for making it a wonderful day for her. The home arranged for a high tea to be held in the private dining room for family and friends to join in the celebrations, we were wined and dined it was a lovely day. Thank you to all staff well done

I came to stay at Queens View Harbour in November 2021. My stay has been good, the staff are very good and friendly. Care staff have been very supportive and will often assist me with my hair and makeup. My visitors are always made to feel welcome and staff are always approachable. The laundry service has been excellent and my clothes are always laundered to a high standard. The nursing staff are always prompt in attending to any needs that I may have. I always enjoy attending the hairdresser and have had my hair highlighted during my stay. I always admire the way that other clients are respected in the home. The environment is a beautiful place to live in and when I return home, I will visit both staff and clients.

We are as a family, so relieved to have found such an amazing place for Mum to live and thank you all for your care and warmth that you have shown our mum. You are an amazing team and a credit to Queens View Harbour Care Home. Many thanks.

I moved into the care home in July 2021. My room and view are excellent and very comfortable. I get on well with staff and I feel the standard of care is very good and the staff are friendly. The food can be very good and I rather enjoy the chicken tempura and the puddings are always very good. I also particularly enjoy the coronation chicken wraps. The staff support me with my visitors and I thoroughly enjoy my visits with my scrabble friend.

My mother has been a resident since September 2021. Nothing is too much bother for the staff. I have found all levels of care to be of the highest standard. As the home is custom-built, the facilities are excellent. There is a cafe for residents to use with family and friends. My mother gets her hair done at least once a week. The private dining room was a treat, where on the run-up to Christmas, the family {up to eight}, spent the day with mum. We were wined and dined it was marvellous. The staff go above and beyond to care for the residents and I can't thank them enough for the care and attention my mother receives. My mother calls it her home and is very happy and that's one of the most important things to our family.

I have been coming to the home to play scrabble with a friend for several months now. I have always been made welcome by all staff when I have been in and the facilities in the self-service cafe are very good. The environment is friendly, clean and attractive. The rooms on both floors are very comfortable looking. I have seen positive interaction between staff and service users whenever I have been in. I have also been aware of a variety of different activities arranged and have seen how the cafe area is decorated for special events.

My Father has been in Queens View Harbour for 4 months now. On admission, he had been in hospital for several weeks and was very ill. All of the Care home staff have been outstanding, working as a team, caring for all the residents. Staff go out of their way to get to know residents and how best to support them. The environment is beautiful and residents and families are encouraged to make full use of the facilities such as the coffee lounge, bar area, hairdressers etc. We have found meals to be of a high standard with enough choices at each meal to cater for everyone. Dad's laundry is done daily and finished to a high standard. All public areas, bathrooms and bedrooms are thoroughly cleaned daily, making the environment feel like a 5 star hotel. The fact that several staff are commenting directly to Dad and the family about how well he is doing really demonstrates to us how much they genuinely care.

My mother went into the home last week. It is absolutely beautiful and feels more like a hotel than a care home. Having said that though, even though the building itself is fantastic every single member of staff who I have met have been amazing. The levels of caring from everyone isn't something which I have experienced before. My mother has been completely transformed in just one week, and that is totally down to the care which she is receiving. The best way to describe it is that she feels like she's on holiday rather than being a "resident". If I was asked to rate the home out of 10 then 10 would be far lower than they deserve. I am unable to currently answer the question about activities though because she is currently isolating.

My mother is very happily settled into Queen's View Harbour, having moved in at the end of August. She has been looked after extremely well: her hair is styled at least twice a week and the staff make a fuss of her with manicures and make-up. The standard of accommodation is excellent and the food is varied, beautifully presented and tasty. She has enjoyed live music shows, afternoon teas and the occasional cocktail. The nursing care is thorough and communication from staff to me is excellent. Primarily though, the care provided by all staff from managers, carers, house-keepers care-assistants and office-staff make this a home from home.

This care home is as you would expect as a new build. Very tastefully decorated and finished to a high standard both for residents and visitors alike. The staff are extremely attentive and nothing is too much trouble - they are efficient, friendly and very professional. The level of care is exemplary and the facility is well thought out. The residents are well looked after and the food is of a high standard. This care home has raised the bar for other care homes to aspire to and helps remove the stigma that these types of facilities have come under fire from recently. I know my mother is in safe hands.

Level of care extremely high. Staff are very competent and friendly. Excellent modern facilities. Food is very good. I have no hesitation recommending this carehome. My mother likes it here very much and it is a comfort to know she is in good hands.