Queens View Harbour Care Home

72 Templehill, Troon KA10 6BE
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9.8 54 Reviews
  • Queens View Harbour Care Home, Troon
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.

All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of Clyde to Arran.

The home offers an abundance of welcoming lounges, quiet rooms and dining rooms as well as a Hair & Beauty Salon, Club Lounge, Library, Champagne Bar, Cinema Room, landscaped gardens and a putting green.

Caring for residents is of paramount importance and you can be assured of care that is second to none, 24 hours a day. The dedicated and caring team prides itself on delivering person-centred care that ensures privacy, dignity and respect whilst fostering independence, confidence and wellness for each resident.

To find out more about the home and to arrange a no-obligation tour please do get in touch.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

All weekly fees are subject to a care assessment prior to admission to the home. These weekly fees are a guide.

These prices are only a guideline, please contact Queens View Harbour Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Lynne Conway (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Funded Residents Accepted
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Indoor visiting has resumed in the home though must be pre-booked by contacting the home.

Parking

  • Complimentary car parking is available onsite for visitors.

Queens View Harbour Care Home Reviews (54)

Total of 54, showing 41-54
9.8

Queens View Harbour Care Home has a Review Score of 9.8 (9.799) out of 10, based on 10 reviews in the last 2 years. Over all time Queens View Harbour Care Home has 54 reviews.

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Review from Karen T (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home is that I would highly recommend it to anyone as it is kept very clean, looks amazing and the staff are extremely helpful and friendly. Any time I have visited I have come away knowing that my mother-in-law is well cared for.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Karen, thank you for taking the time to review Queens View Harbour. We are happy that you and the family are having a positive experience and we greatly appreciate your feedback. Kindest Regards.

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Review from Harry W (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd just like to put a few words down about how my Mother in Law has been getting on since becoming a resident in Queens View Harbour Care Home. The care she has received has been exceptional. Every week there is something happening and the celebrations they had for the Queens Platinum Jubilee were
simply amazing. The thought and preparations that went into the event went on for weeks beforehand. The residents looked like they had an absolute ball such great fun was had by all. The food was very tasty and varied and we all had a wee tipple to toast the Queen. Myself and partner had a great time celebrating with her who had the best time. Thank you Queens Harbour for the great time.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Harry, thank you so much for taking the time to share your comments and experiences. The jubilee celebrations were simply amazing, what a fantastic turnout we had, especially for the garden party on Friday. It was so lovely, watching families enjoy one another's company after the last few years. Regards.

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Review from Gordon G (Son-in-law of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident since September 2021, I have seen nothing but complete care and attention to her needs from the staff, she celebrated her 94th birthday recently and I would like to thank all the staff for making it a wonderful day for her. The home arranged for a high tea to be
held in the private dining room for family and friends to join in the celebrations, we were wined and dined it was a lovely day. Thank you to all staff well done

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Gordan, thank you so much for your lovely review. We really enjoyed organising the celebrations and are very glad that everyone had a great time celebrating. I will pass on your comments to the team. I am sure they will be over the moon with your comments. Thanks again for taking the time to share your experiences of Queens View Harbour. Regards.

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Review from V G (Respite Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at Queens View Harbour in November 2021. My stay has been good, the staff are very good and friendly. Care staff have been very supportive and will often assist me with my hair and makeup. My visitors are always made to feel welcome and staff are always approachable. The laundry service
has been excellent and my clothes are always laundered to a high standard. The nursing staff are always prompt in attending to any needs that I may have. I always enjoy attending the hairdresser and have had my hair highlighted during my stay. I always admire the way that other clients are respected in the home. The environment is a beautiful place to live in and when I return home, I will visit both staff and clients.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear V G,
Thank you for your review, we are so happy that you have enjoyed your stay here and have had lots of positive outcomes.
Kindest, Michelle

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Review from Yvonne G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise Queens View Harbour Care Home enough. Our mum has recently become a resident and the welcome she has received is amazing, everyone is so helpful and caring.
The rooms are beautiful and the lounges, dining rooms, cinema room, and hairdresser are all so beautifully furnished, it's
as if you are in a five-star hotel. The gardens, which are going to be spectacular in the summer, are so well done I can't wait to sit awhile with Mum and enjoy a wee cuppa. I really can't put into words how much I have appreciated the smooth transition for my mum. It's such a relief to know she is being well cared for and everything she could ever need is provided.
We are as a family, so relieved to have found such an amazing place for Mum to live and thank you all for your care and warmth that you have shown our mum. You are an amazing team and a credit to Queens View Harbour Care Home. Many thanks.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Yvonne, thank you for taking the time to let us know how satisfied you have been with the care, services and Mum's admission to Queens View Harbour. I will be sure to share your comments with the teams at our daily huddles. Kindest Regards.

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Review from Margaret G (Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the care home in July 2021. My room and view are excellent and very comfortable. I get on well with staff and I feel the standard of care is very good and the staff are friendly. The food can be very good and I rather enjoy the chicken tempura and the puddings are always very good. I also
particularly enjoy the coronation chicken wraps. The staff support me with my visitors and I thoroughly enjoy my visits with my scrabble friend.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Margaret, we are so thrilled that you are enjoying life at Queens View Harbour. It is really a beautiful home and you do have a lovely view from your window. Thank you for taking the time to review your experiences of the care you are receiving her at Queens View Harbour. Kindest Regards.

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Review from Gillian G (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2021. Nothing is too much bother for the staff. I have found all levels of care to be of the highest standard. As the home is custom-built, the facilities are excellent. There is a cafe for residents to use with family and friends. My mother gets her hair
done at least once a week. The private dining room was a treat, where on the run-up to Christmas, the family {up to eight}, spent the day with mum. We were wined and dined it was marvellous. The staff go above and beyond to care for the residents and I can't thank them enough for the care and attention my mother receives. My mother calls it her home and is very happy and that's one of the most important things to our family.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you Gillian for sharing your experiences with us. I will ensure that your review is shared with the staff team. We are over the moon that your mother has settled so well and is enjoying the facilities here at Queens View Harbour.
Kindest Regards Michelle Sommerville (Care Home Manager)

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Review from L M (Friend of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to the home to play scrabble with a friend for several months now. I have always been made welcome by all staff when I have been in and the facilities in the self-service cafe are very good. The environment is friendly, clean and attractive. The rooms on both floors are very comfortable
looking. I have seen positive interaction between staff and service users whenever I have been in. I have also been aware of a variety of different activities arranged and have seen how the cafe area is decorated for special events.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for sharing your experiences with the team.
Kindest regards

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Review from J D (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in Queens View Harbour for 4 months now. On admission, he had been in hospital for several weeks and was very ill. All of the Care home staff have been outstanding, working as a team, caring for all the residents. Staff go out of their way to get to know residents and how best to
support them. The environment is beautiful and residents and families are encouraged to make full use of the facilities such as the coffee lounge, bar area, hairdressers etc. We have found meals to be of a high standard with enough choices at each meal to cater for everyone. Dad's laundry is done daily and finished to a high standard. All public areas, bathrooms and bedrooms are thoroughly cleaned daily, making the environment feel like a 5 star hotel. The fact that several staff are commenting directly to Dad and the family about how well he is doing really demonstrates to us how much they genuinely care.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you so much for all your lovely comments. The team will really appreciate these. I am very happy that your father has settled well and is enjoying life at Queens View Harbour. Kindest Regards, Care Home Manager.

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Review from George M (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home last week. It is absolutely beautiful and feels more like a hotel than a care home. Having said that though, even though the building itself is fantastic every single member of staff who I have met have been amazing. The levels of caring from everyone isn't something which
I have experienced before. My mother has been completely transformed in just one week, and that is totally down to the care which she is receiving. The best way to describe it is that she feels like she's on holiday rather than being a "resident". If I was asked to rate the home out of 10 then 10 would be far lower than they deserve. I am unable to currently answer the question about activities though because she is currently isolating.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear George, thank you so much for taking the time to review the Care Home. I will share your lovely comments with the team.
Kindest Regards.

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Review from Joan D (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happily settled into Queen's View Harbour, having moved in at the end of August. She has been looked after extremely well: her hair is styled at least twice a week and the staff make a fuss of her with manicures and make-up. The standard of accommodation is excellent and the food is
varied, beautifully presented and tasty. She has enjoyed live music shows, afternoon teas and the occasional cocktail. The nursing care is thorough and communication from staff to me is excellent. Primarily though, the care provided by all staff from managers, carers, house-keepers care-assistants and office-staff make this a home from home.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Joan, Thank you for taking the time to give the team your personal feedback of the care and services at Queens View Harbour. I am very pleased that Mum has settled in very well and enjoying the new experience. Kindest Regards, Michelle Somerville. (Care Home Manager)

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Review from Gerry M (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is as you would expect as a new build. Very tastefully decorated and finished to a high standard both for residents and visitors alike. The staff are extremely attentive and nothing is too much trouble - they are efficient, friendly and very professional. The level of care is exemplary
and the facility is well thought out. The residents are well looked after and the food is of a high standard. This care home has raised the bar for other care homes to aspire to and helps remove the stigma that these types of facilities have come under fire from recently. I know my mother is in safe hands.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Gerry, Thank you for taking the time to share your experiences of Queens View Harbour with the general public. The team are certainly working hard to ensure that positive outcomes are experienced for all our Service Users. Kindest Regards, Michelle Sommerville (Care Home Manager)

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Review from Elizabeth M (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Level of care extremely high. Staff are very competent and friendly. Excellent modern facilities. Food is very good. I have no hesitation recommending this carehome. My mother likes it here very much and it is a comfort to know she is in good hands.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Elizabeth, Thank you for taking the time to review our services, we very much appreciate your comments. Thank you, Michelle Sommerville.

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Review from Jim M (Respite Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic as is the care home. It is local for us and the standard of staff, cleanliness and furnishings are the best around. The thought that’s gone into the care home is second to none. I would recommend this care home. My mother who suffers from vascular dementia got on fabulous.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you, Jim. We are very happy that your Mother enjoyed her respite stay with us. It was a pleasure to look after her and we look forward to seeing her and the family in November.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Queens View Harbour Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Queens View Harbour Care Home is calculated as follows: ( (107 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.893 Points relating to the number of positive Reviews for Queens View Harbour Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (13)

Gemma

Gemma Boyle

Job Title: Interim Home Manager

Joined: 2025

Gemma is a Registered Mental Health Nurse and has worked in the care home sector since qualifying. Gemma brings extensive experience having had previous roles as Deputy and Home Manager. Gemma is loving her role at Queens View Harbour.

Sharon

Sharon Watson

Job Title: Team Leader

Joined: 2022

Sharon has worked in Health and Social Care for 29 years, she enjoys caring and looking after the elderly. Sharon joined the team here at Queens View Harbour in February 2022, her role here is a Team Leader and she loves this immensely. She likes working at Queens View Harbour as she finds this a positive workplace with really positive outcomes for residents!

Ainsley

Ainsley McLemon

Job Title: Nurse

Joined: 2021

Ainsley qualified in 2015 as a General Staff Nurse, she has always worked in care homes with care of the elderly. This is something that she is extremely passionate about. Ainsley joined the team here at Queens View Harbour in November 2021. She thoroughly enjoys working here as we promote high standards and always strive for positive outcomes for our residents.

Beth

Beth Warner

Job Title: Care Assistant

Joined: 2024

Beth joined our team recently and comes with previous experience of working in care homes. Beth is enjoying working with our residents and is getting to know them and their families well.

Lorena

Lorena Olivieri

Job Title: Wellbeing Coordinator

Joined: 2023

Lorena is one Queens View Harbour’s Wellbeing Coordinators. Lorena has lots of experience working in the care sector. Lorena loves to bring laughter and joy to the residents by encouraging them to get involved with the many activities on offer, from arts & crafts to exercise classes and social events.

Clea

Clea Helton

Job Title: Wellbeing Coordinator

Joined: 2022

Clea is one of our Wellbeing Coordinators here at Queens View Harbour. Having a background in Art & Design, she enjoys doing creative activities with residents that stimulate all the senses, from tasting sessions to sensory boxes and aromatherapy. Clea believes it’s important to build good relationships with everyone.

Nicole

Nicole Smith

Job Title: Head Chef

Joined: 2023

Nicole comes to Queens View Harbour with extensive experience. She has worked in restaurants and, most recently, has spent the last 5 years working in care homes.

Lucy

Lucy Gilmour

Job Title: Bank Care Assistant

Joined: 2024

Lucy has recently joined our care team on bank. Lucy is currently in her first year of university where she is studying Nursing. Lucy has settled in well at Queens View Harbour and is enjoying providing a high standard of care for our residents.

Maggie

Maggie Gilmour

Job Title: Head Housekeeper

Joined: 2021

Maggie, Head of Housekeeping, has been a member of the Queens View Harbour Team almost since day one. Maggie is a very professional individual who carries her own highest standards into her job and ensures the levels of cleanliness and tidiness within the home are as high as possible. Maggie’s wonderful organisational skills and team management bring a much-appreciated level of professionalism to the home and she enjoys her role and the friendly environment and loves making new friends with the residents and their families.

Lynne

Lynne Cherry

Job Title: Housekeeping

Joined: 2023

Lynne joined our team about 18 months ago. Lynne thoroughly enjoys her job here at QVH. She is always happy and cheerful at work and interacts well with both staff and residents. Lynne previously worked in the hospitality sector and was looking for a career change when she came to QVH.

Liz

Liz Arcaro

Job Title: Home Administrator

Joined: 2021

Liz joined the Queens View Harbour Administrative team in October 2021 and has brought with her a wealth of administrative and organisation skills to the home. Liz’s previous roles include Manager, Head Receptionist, and Wedding Co-ordinator with 2 prestigious West of Scotland Hotels. Liz’s IT and organisational skills have helped shape the backbone of the supremely well-organised and excellent record keeping which the home has benefited from since she started. With her friendly smile and willingness to assist with any query big or small, she is a huge asset to the team.

Linsey

Linsey Stevenson

Job Title: Receptionist

Joined: 2022

Linsey joined the Queens View Harbour Reception Team in 2022 after trialling early retirement and deciding it wasn’t quite for her just yet. Linsey comes from an administrative background and gained a Degree in Admin Management and Marketing. For the last 20 years, she has worked as a PA and Admin Manager for a private hospital in Ayrshire and has had a long career dealing with NHS and private Consultants, GPs, Care Inspectors and has a wealth of knowledge required for dealing with both the public and professionals within the community. Being from Troon, Linsey is loving meeting friends old and new who pass through the doors of Queens View Harbour and she has found working with the residents to be an absolute joy.

Brenda

Brenda Haywood

Job Title: Receptionist

Joined: 2022

Brenda joined Queens View Harbour Care Home in October 2022 and has become a much-liked and respected member of the Reception Team by residents, staff, and visitors alike. Brenda previously grew up in Ireland and then went on to live and work in New York and then London. Brenda and her family have spent a number of years in Abu Dhabi and returned to her husband Ian’s home town of Troon last year. In Abu Dhabi, Brenda was a Sales Manager for a Cleaning Company. Brenda loves to travel but is enjoying being back in Troon where she likes walking along the beach in her spare time. With her lovely smile and sunny personality, Brenda is a welcome face and a very valued member of the QVH team.

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