Queens View Harbour Care Home

Our mother has now been in residence for a year. Administration staff and care staff have been superb. Mum is quite frail but can be funny and feisty and seems held in affection. She has had severe back pain over the past few months and the level of care from each member of staff has been nothing short of outstanding. Not only have they been supportive with our mother, they have given my sister and myself a lot of time, discussing how best to look after her and update us on any changes no matter how small. Knowing that Mum is looked after so well, night and day, is of great comfort to us.

My stepmother has been under Queen's View Harbour's care for the past 18 months. She was very frail when she arrived and we weren't sure she would make it to the first Christmas there, far less the second. I believe this is down to the exceptional care she gets from very dedicated staff. My stepmother is always treated with great kindness and she herself agrees that the staff are very caring. The ambience at Queens View Harbour is delightful and every effort is made to entertain the residents throughout the year.

My mother came into Queens View 6 months ago. We were apprehensive about her going into a care home and it was a difficult decision for us, as a family, as we had cared for her 15 years prior. But as her dementia increased, we realised we could no longer continue and started looking for a place for Mum to be cared for. We were so fortunate that a space in Queens View became available at that time. In my review, I have given top marks in all aspects of the care of Mum. Staff have been so caring, kind and helpful and if Mum could have written this review she would have said the same, in fact they are like her family in many aspects and she loves her new extended family, staff and others that she interacts with throughout the day. Queens View is so clean and beautiful with many activities to keep her stimulated and we as her family are so so grateful that mum gets to spend the rest of her life in the very best of places. We visit most days and always go home thanking God for Queens View.

I was very upset at the thought of having to put my husband into care, but I am sure I have chosen the right home for him. The staff are very caring, nothing is too much bother and they treat the residents like family. I can relax knowing I have chosen the best home for him and he is getting the best possible care.

It was a real struggle to have to make the decision to put our mother, who has dementia into a care home last year after many years caring for her in her own home. But I can recommend this care home as a beautiful place, where Mum has some of her own furniture and familiar belongings in her own room, and it’s such a comfort and relief to know that she is safe, warm and being well cared for by the lovely, attentive staff there. She is very sociable and enjoys, and is stimulated by, the company of the staff and other residents, as well as the many activities and fun things that they organise. She is happy there, happier than we ever imagined. A huge thank you to all the staff, you are the best!

Lovely team, very clean, good rooms, mother happy, resident events - lots of fun. We looked at multiple care homes in Ayrshire / Scotland and absolutely nothing compares. Also, it doesn’t have that smell one tends to find in care homes.

My Mum moved into Queens View Harbour just before Christmas. It is an excellent facility, and she has settled in really well. She has dementia, and gets very anxious but the team are well trained to help her and make her feel safe. The standard of the nursing care is very person centric, this, and the well organised social activities have made an immediate difference to my Mum. She is much less anxious than before, and says that she feels safe and happy in Queens View Harbour. The facilities and activities in the home are excellent, well thought through and extremely high standard. The location is great, being very near the centre of Troon and overlooking the sea. All in, a much easier transition than we had hoped for, in a brilliant environment. A big thank you to all the team, brilliant culture.

My mother-in-law has been a resident at Queen's View for six months now and from the minute she stepped through the door, the staff have been fantastic, demonstrating nothing but care and kindness toward her, making her feel welcome and ensuring that her needs are met. There is a happy atmosphere and nothing is too much for the excellent staff. The coffee shop and lounge areas are lovely, where visitors can have tea or coffee with their loved one or sit and relax in one of the quiet public areas. The Activities Coordinators plan and execute activities that are designed to stimulate the residents with 'fun' being a big part of what they do. It is good that visitors can join in with some of the fun too! These two ladies are exceptional! This is an excellent facility and would not hesitate to recommend it to anyone who is having to make the difficult decision of putting their loved one into residential care.

I think this is an excellent care home. My mother in law is happy and well cared for. There is always a genuine welcome when we come to visit. In my opinion, Queens View sets the standard to which all care homes should aim, it is excellent. I cannot comment on value for money since I don’t know what it costs.

My mother moved in to Queens View Harbour last May and since then we have been delighted with the care that she has received. The staff are always helpful and cheerful and my mother is content and happy.

Really appreciate the support my Gran receives, the staff are always very attentive and extremely accommodating. Particularly impressed with the quality of food and level of consideration towards the celebration of my gran’s birthday, they really went the extra mile.

My gran is very happy here. Staff are lovely, always well taken care of. Always feel very welcome on visits. The staff put on a dinner for my gran’s birthday which had lovely food, Prosecco and tea for no extra charge.

My mum has been a resident in Queens View Harbour Care Homes since September 2022. During this time I feel the staff have made every effort to help Mum integrate with the other residents and meet her needs with considered care. In January 2023 my mum became quite poorly and it was a very worrying time for everyone. During these weeks, the staff couldn’t have been kinder. The compassion the care team showed to us as a family and the consideration and kindness of the care we witnessed Mum receiving was second to none. We couldn’t have asked for more. As hard as it is to have to make the decision to place a loved one into care, I know that Mum is now safe and well looked after and know we chose the right care home in choosing Queen’s View Harbour.

There are no words that can describe the overall care and support my sister in law is receiving since she was admitted to Queens View. The staff members look after her with tenderness and compassion. As a family, Queens View Harbour has kept us fully briefed on her progress and we thank them for that. The ambience of the care home surpasses what you would imagine a facility like this can provide. From residents lounges to the cafe and cinema. Absolutely fantastic. Finally, it is impossible to single out individuals who look after her. Everybody does their bit to ensure she is kept safe and well and the reactive way they can attend to her individual needs is amazing. The management team are so approachable and communicate on a regular basis about her care. Can’t praise everyone highly enough.

My mum has been in the home 6 months. She has dementia. On each occasion I have visited, Mum is clean and well cared for. She has been to church services, yoga, played games, listened to ukulele band, danced with the wonderful activities coordinators. Every season of the year has been celebrated - hallowe’en, bonfire night, Christmas, Burns day, Valentines. As a family, we had a beautiful pre Christmas meal with her and on her birthday, the staff brought a cake and sang happy birthday. We continue to make happy memories with Mum. They listen to any worries we might have and ask if there’s any improvements they could make. We have always found the staff approachable and full of smiles and fun. Best of all, Mum is happy and settled.

Queens View Harbour Care Home provides a very caring and dedicated service to residents. The staff are friendly and welcoming and go above and beyond to ensure that residents’ needs are met. The surroundings, both in public areas and within residents’ own rooms, is of the highest standard whilst creating a very homely atmosphere. The ‘Cafe’ provides a relaxing area where residents can meet with their visitors and enjoy a tea or coffee. My friend has participated in a number of the activities on offer which provides an opportunity to make new friends. The general ambience and high level of care reassures me that my friend is enjoying the best possible care at this sensitive time of her life.

My 78-year-old mother is recovering from a fall and broken leg, with complications relating to other conditions, not least advanced Parkinson's. She has benefited to an extraordinary degree, having been resident within Queens View Harbour for 12 weeks. From meeting with the Home Manager in my mother's own home prior to admission and to the attention and unfailing good humour of her senior carer and her team the experience, care and outcome end to end have been exemplary. The resident-centred values are a constant throughout the home - recommended without caveat or hesitation.

My dad recently became a resident of Queens View and from the initial visit until he moved in, I have nothing but praise. The decision to place a parent in a care facility is such a difficult one but the staff at Queens View have made it so much easier for us. The care and kindness shown towards my Dad has totally exceeded my expectations and this has helped him settle in so much quicker than I thought he would and that in return, has given me great comfort. Queens View is a great facility and one that I could not recommend more highly.

My mum only spent a few short weeks in the Queens View Harbour Care Home. During that time the care, compassion and kindness she received from all members of the care home team were exemplary. The same kindness was extended to my whole family and the support they provided at the time of my mum's passing was just wonderful. I am so glad that we were able to have my mum in the care of this wonderful team in the final weeks of her life.

In my role as a private carer, I am frequently asked by family members to assist someone who is either a full-time resident or on a short stay (respite) within a care home setting. On this particular occasion, I was assisting someone who was taking a short break at Queens View Harbour Care Home. The home was easy to find with plenty of parking at the rear. On arrival, we were greeted with coffee and cakes and made to feel very welcome. The room was spacious and bright with a view of the sea. The staff were friendly, attentive and approachable. The activities available throughout the day encouraged my client to make the most of their stay. The on-site amenities, which included a self-service coffee lounge, a hair salon, a cinema room and private dining lounges for residents and guests, were excellent. In comparison to the many other homes where I have worked, this is by far the best in terms of the quality of care provided and the home-like environment. On behalf of the family, thank you to everyone.