Queens View Harbour Care Home

72 Templehill, Troon KA10 6BE
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9.9 56 Reviews
  • Queens View Harbour Care Home, Troon
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.

All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of Clyde to Arran.

The home offers an abundance of welcoming lounges, quiet rooms and dining rooms as well as a Hair & Beauty Salon, Club Lounge, Library, Champagne Bar, Cinema Room, landscaped gardens and a putting green.

Caring for residents is of paramount importance and you can be assured of care that is second to none, 24 hours a day. The dedicated and caring team prides itself on delivering person-centred care that ensures privacy, dignity and respect whilst fostering independence, confidence and wellness for each resident.

To find out more about the home and to arrange a no-obligation tour please do get in touch.
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Care Provided by Queens View Harbour Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

All weekly fees are subject to a care assessment prior to admission to the home. These weekly fees are a guide.

These prices are only a guideline, please contact Queens View Harbour Care Home to find out the exact price for your requirements.

Contact Queens View Harbour Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Queens View Harbour Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Lynne Conway (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Funded Residents Accepted
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Indoor visiting has resumed in the home though must be pre-booked by contacting the home.

Parking

  • Complimentary car parking is available onsite for visitors.

Queens View Harbour Care Home Reviews (56)

9.9

Queens View Harbour Care Home has a Review Score of 9.9 (9.921) out of 10, based on 12 reviews in the last 2 years.
Over all time Queens View Harbour Care Home has 56 reviews.

Overall Experience
  • 54
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Date Published
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  • 12
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Reviewer Connection to Queens View Harbour Care Home
  • 21
  • 9
  • 5
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Total of 56, showing 21-40
Review from J M (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely team, very clean, good rooms, mother happy, resident events - lots of fun. We looked at multiple care homes in Ayrshire / Scotland and absolutely nothing compares. Also, it doesn’t have that smell one tends to find in care homes.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review the services at Queens View Harbour. We really appreciate your lovely comments. Kindest regards, Michelle.

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Review from Mhairi K (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Queens View Harbour just before Christmas. It is an excellent facility, and she has settled in really well. She has dementia, and gets very anxious but the team are well trained to help her and make her feel safe. The standard of the nursing care is very person centric, this, and the
well organised social activities have made an immediate difference to my Mum. She is much less anxious than before, and says that she feels safe and happy in Queens View Harbour. The facilities and activities in the home are excellent, well thought through and extremely high standard. The location is great, being very near the centre of Troon and overlooking the sea. All in, a much easier transition than we had hoped for, in a brilliant environment. A big thank you to all the team, brilliant culture.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Mhairi,
Thank you for taking the time to review Queens View Harbour. It's great to share these comments with the team, they all work so hard to ensure we are delivering high standards of care to our residents. The location is fabulous, right in the centre of a bustling seaside town and the coast is on our doorstep. We all just love it. Kindest regards, Michelle.

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Review from J D (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Queen's View for six months now and from the minute she stepped through the door, the staff have been fantastic, demonstrating nothing but care and kindness toward her, making her feel welcome and ensuring that her needs are met. There is a happy atmosphere and
nothing is too much for the excellent staff. The coffee shop and lounge areas are lovely, where visitors can have tea or coffee with their loved one or sit and relax in one of the quiet public areas. The Activities Coordinators plan and execute activities that are designed to stimulate the residents with 'fun' being a big part of what they do. It is good that visitors can join in with some of the fun too! These two ladies are exceptional! This is an excellent facility and would not hesitate to recommend it to anyone who is having to make the difficult decision of putting their loved one into residential care.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for your lovely comments. We really strive to maintain excellent standards at Queens View Harbour. Our activity staff are exceptional, they work very hard to ensure that the programme can relate to everyone's needs, always ensuring that outcomes are great for our residents. Kindest regards, Michelle.

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Review from Richard B (Son-in-law of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this is an excellent care home. My mother in law is happy and well cared for. There is always a genuine welcome when we come to visit. In my opinion, Queens View sets the standard to which all care homes should aim, it is excellent. I cannot comment on value for money since I don’t know what
it costs.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Richard, thanks for sharing your experiences, we aim to provide high-quality care and excellent outcomes for our residents. I will personally share your comments with the full team. Kindest regards, Michelle.

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Review from F C (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to Queens View Harbour last May and since then we have been delighted with the care that she has received. The staff are always helpful and cheerful and my mother is content and happy.
Reply from Michelle Sommerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to share your experiences. I am really glad your mum has settled well into life at Queens View Harbour. Kindest regards, Michelle.

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Review from Euan M (Grandson of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really appreciate the support my Gran receives, the staff are always very attentive and extremely accommodating. Particularly impressed with the quality of food and level of consideration towards the celebration of my gran’s birthday, they really went the extra mile.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Euan, thank you for your kind words. I will be sure to share these comments with our head chef and team. We aim to promote good social experiences within the home and celebrating birthdays with families and friends are a high priority for the team. Kindest regards, Michelle.

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Review from A M (Grandson of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran is very happy here. Staff are lovely, always well taken care of. Always feel very welcome on visits. The staff put on a dinner for my gran’s birthday which had lovely food, Prosecco and tea for no extra charge.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to share your experiences of Queens View Harbour when visiting your grandmother. We aim to provide high standards and good outcomes for all our service users. I am so glad you enjoyed the private dining experience. Kindest regards, Michelle.

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Review from P N (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Queens View Harbour Care Homes since September 2022. During this time I feel the staff have made every effort to help Mum integrate with the other residents and meet her needs with considered care. In January 2023 my mum became quite poorly and it was a very worrying time
for everyone. During these weeks, the staff couldn’t have been kinder. The compassion the care team showed to us as a family and the consideration and kindness of the care we witnessed Mum receiving was second to none. We couldn’t have asked for more. As hard as it is to have to make the decision to place a loved one into care, I know that Mum is now safe and well looked after and know we chose the right care home in choosing Queen’s View Harbour.
Reply from Michelle Sommerville, Manager at Queens View Harbour Care Home

Thank you for the review of your and your mother's experiences at Queens View Harbour. We aim to provide the best care and support we can, it is a high priority of the team, ensuring relatives are kept abreast of all information at all times. I will share your comments with the clinical team. Kindest regards, Michelle.

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Review from Bill F (Brother-in-law of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words that can describe the overall care and support my sister in law is receiving since she was admitted to Queens View. The staff members look after her with tenderness and compassion. As a family, Queens View Harbour has kept us fully briefed on her progress and we thank them for that.
The ambience of the care home surpasses what you would imagine a facility like this can provide. From residents lounges to the cafe and cinema. Absolutely fantastic. Finally, it is impossible to single out individuals who look after her. Everybody does their bit to ensure she is kept safe and well and the reactive way they can attend to her individual needs is amazing. The management team are so approachable and communicate on a regular basis about her care. Can’t praise everyone highly enough.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Bill,
Thank you for sharing your experiences of Queens View Harbour, it's greatly appreciated and a great way for the management team to share feedback with the team. I will be sure to share your comments with both the clinical and ancillary team. Kindest regards, Michelle.

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Review from J M (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home 6 months. She has dementia. On each occasion I have visited, Mum is clean and well cared for. She has been to church services, yoga, played games, listened to ukulele band, danced with the wonderful activities coordinators. Every season of the year has been celebrated - hallowe’en,
bonfire night, Christmas, Burns day, Valentines. As a family, we had a beautiful pre Christmas meal with her and on her birthday, the staff brought a cake and sang happy birthday. We continue to make happy memories with Mum. They listen to any worries we might have and ask if there’s any improvements they could make. We have always found the staff approachable and full of smiles and fun. Best of all, Mum is happy and settled.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Joy, I am really glad to hear Mum has settled well into life at Queens View Harbour. The activities team are an asset to QVH, we all aim to provide the highest of standards. Thank you vey much for your kind words and comments. Kindest Regards Michelle Sommerville (Care Home Manager)

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Review from Marilyn P (Friend of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens View Harbour Care Home provides a very caring and dedicated service to residents. The staff are friendly and welcoming and go above and beyond to ensure that residents’ needs are met. The surroundings, both in public areas and within residents’ own rooms, is of the highest standard whilst creating
a very homely atmosphere. The ‘Cafe’ provides a relaxing area where residents can meet with their visitors and enjoy a tea or coffee. My friend has participated in a number of the activities on offer which provides an opportunity to make new friends. The general ambience and high level of care reassures me that my friend is enjoying the best possible care at this sensitive time of her life.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Marilyn, thanks for sharing your personal experiences of QVH. We really aim to provide the highest standards of care, but also at the same time, ensuring that residents have a good level of activity and an activity planner which they can choose which activities suit them. I will share your comments with the team at our morning meeting. Kindest Regards, Michelle Sommerville (Care Home Manager)

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Review from Paul G (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 78-year-old mother is recovering from a fall and broken leg, with complications relating to other conditions, not least advanced Parkinson's. She has benefited to an extraordinary degree, having been resident within Queens View Harbour for 12 weeks. From meeting with the Home Manager in my mother's
own home prior to admission and to the attention and unfailing good humour of her senior carer and her team the experience, care and outcome end to end have been exemplary. The resident-centred values are a constant throughout the home - recommended without caveat or hesitation.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Paul, thank you for taking the time to review your experiences of Queens View Harbour. We have all enjoyed helping your mother recover and now over the moon she is going home to her own house. We are always here to help and wish you all well in the future. Kindest regards, Michelle.

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Review from A B (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently became a resident of Queens View and from the initial visit until he moved in, I have nothing but praise. The decision to place a parent in a care facility is such a difficult one but the staff at Queens View have made it so much easier for us. The care and kindness shown towards my
Dad has totally exceeded my expectations and this has helped him settle in so much quicker than I thought he would and that in return, has given me great comfort. Queens View is a great facility and one that I could not recommend more highly.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to share your experiences of your father's journey moving into QVH. It's a really big decision and one that needs a lot of support. I am really glad to hear that your Father has settled in well and enjoying life at QVH. Kindest regards

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Review from Heather M (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum only spent a few short weeks in the Queens View Harbour Care Home. During that time the care, compassion and kindness she received from all members of the care home team were exemplary. The same kindness was extended to my whole family and the support they provided at the time of my mum's passing
was just wonderful. I am so glad that we were able to have my mum in the care of this wonderful team in the final weeks of her life.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Heather,
It was our pleasure supporting your mother and the family, thank you so much for the lovely hampers and cards, they were really appreciated by the team. I will share your lovely comments with the clinical team and the rest of the staff group.
Kindest Regards.

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Review from M H (Private Carer of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my role as a private carer, I am frequently asked by family members to assist someone who is either a full-time resident or on a short stay (respite) within a care home setting. On this particular occasion, I was assisting someone who was taking a short break at Queens View Harbour Care Home. The
home was easy to find with plenty of parking at the rear. On arrival, we were greeted with coffee and cakes and made to feel very welcome. The room was spacious and bright with a view of the sea. The staff were friendly, attentive and approachable. The activities available throughout the day encouraged my client to make the most of their stay. The on-site amenities, which included a self-service coffee lounge, a hair salon, a cinema room and private dining lounges for residents and guests, were excellent. In comparison to the many other homes where I have worked, this is by far the best in terms of the quality of care provided and the home-like environment. On behalf of the family, thank you to everyone.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to share your experiences of Queens View Harbour, it's really good to get feedback from professionals who visit many care homes and I would like to thank you for your comments. I will share these comments with the full team at our next morning meeting.
Kindest regards.

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Review from Jacqueline C (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had respite care at Queens View Harbour; he had the most wonderful care. The staff are warm and friendly, and they took the time to get to know my dad. He is quite shy but was encouraged to join in with activities, which he thoroughly enjoyed. We hope that he will eventually go back to take up
full-time residence, but in the meantime, I have nothing but gratitude for everyone at Queens View Harbour.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Jacqueline, thanks for taking the time to review your and your father's experiences of Queens View Harbour. We really enjoyed his company also and look forward to his return in the near future.
Kindest Regards.

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Review from M C (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Queens View for four months from September 2021 until January 2022 when she sadly passed away. The care and attention she received during that time was second to none. One of her highlights was getting her hair done and having a gin and tonic at the same time. The cafe downstairs with
tea, coffee and cakes is a lovely place to go and sit with your loved one during visits. All the rooms and facilities are kept immaculately clean. The staff at Queens View are all kind and compassionate, but also light-hearted and friendly. In Mum's last days, the palliative care provided was all we could have wished for and we cannot praise the staff highly enough.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to submit a review, we greatly appreciate your compliments and words, it means a lot. I hope you and the family are doing the best as you can, I pass my best wishes to you and the extended family.

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Review from Anne M (Wife of Resident) published on 29 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
One year ago my husband moved into his new home - Queens View Harbour Care Home. He was one of the first to do so. It is a beautiful home with stunning views over the harbour and coast. Everything is perfect - the decor, food, facilities, cleanliness and social interaction. My husband was diagnosed
with Alzheimer’s in 2013 and this is his 9th year on his journey. His needs are great and the carers are wonderful, treating him with kindness, respect and dignity. I visit most days and as such have got to know the staff very well. I can see that my husband’s needs are being met and when I leave I do so in the knowledge that he is in safe hands. Thank you to the manager and the whole team for the wonderful job that you do.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Anne. Thank you for taking the time to share your comments and compliments with the team, we really appreciate it. Regards.

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Review from A M (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and we reluctantly had to accept she could no longer live independently. As soon as Mum moved into Queens View we saw a marked improvement in her mobility, general health and level of contentment. The facilities are outstanding, staff are always friendly and helpful and there are many
activities organised. We can now relax knowing Mum is being so well looked after. Any health issues are dealt with immediately, including accompanying Mum to hospital when I couldn’t. I would definitely recommend this care home to anyone looking for a place, for a loved one.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for your lovely comments. I will be sure to pass your comments on to the clinical team.
Thank again

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Review from Stewart L (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic place. We have complete peace of mind knowing that our mother is being looked after in a safe, happy and caring environment. Moving a parent into a care facility is never easy, but the management team at Queens View Harbour made the process as simple and understandable as possible,
dealing sensitively and comprehensively with all our questions. Without exception, the staff at Queens View Harbour are kind and attentive, treating our mum in a personal, caring and compassionate manner. The facilities are excellent throughout, befitting a top-end hotel with every conceivable need catered for. There are frequent events and activities which keep Mum occupied, engaged and happy, while still being able to carry on with most of her existing social activities and engagements.
We are always welcomed and feel very much part of the Queens View Harbour family when we visit. We could not be happier with the accommodation, facilities and level of care that our Mum is receiving at Queens View Harbour.
Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Stewart, thank you for your lovely comments. We are so thrilled that your Mother is settling well at Queens View Harbour. I will be sure to share your compliments with the team. Kindest Regards.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Queens View Harbour Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Queens View Harbour Care Home is calculated as follows: ( (130 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens View Harbour Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Oct 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (13)

Gemma

Gemma Boyle

Job Title: Interim Home Manager Joined: 2025

Gemma is a Registered Mental Health Nurse and has worked in the care home sector since qualifying. Gemma brings extensive experience having had previous roles as Deputy and Home Manager. Gemma is loving her role at Queens View Harbour.

Sharon

Sharon Watson

Job Title: Team Leader Joined: 2022

Sharon has worked in Health and Social Care for 29 years, she enjoys caring and looking after the elderly. Sharon joined the team here at Queens View Harbour in February 2022, her role here is a Team Leader and she loves this immensely. She likes working at Queens View Harbour as she finds this a positive workplace with really positive outcomes for residents!

Ainsley

Ainsley McLemon

Job Title: Nurse Joined: 2021

Ainsley qualified in 2015 as a General Staff Nurse, she has always worked in care homes with care of the elderly. This is something that she is extremely passionate about. Ainsley joined the team here at Queens View Harbour in November 2021. She thoroughly enjoys working here as we promote high standards and always strive for positive outcomes for our residents.

Beth

Beth Warner

Job Title: Care Assistant Joined: 2024

Beth joined our team recently and comes with previous experience of working in care homes. Beth is enjoying working with our residents and is getting to know them and their families well.

Lorena

Lorena Olivieri

Job Title: Wellbeing Coordinator Joined: 2023

Lorena is one Queens View Harbour’s Wellbeing Coordinators. Lorena has lots of experience working in the care sector. Lorena loves to bring laughter and joy to the residents by encouraging them to get involved with the many activities on offer, from arts & crafts to exercise classes and social events.

Clea

Clea Helton

Job Title: Wellbeing Coordinator Joined: 2022

Clea is one of our Wellbeing Coordinators here at Queens View Harbour. Having a background in Art & Design, she enjoys doing creative activities with residents that stimulate all the senses, from tasting sessions to sensory boxes and aromatherapy. Clea believes it’s important to build good relationships with everyone.

Nicole

Nicole Smith

Job Title: Head Chef Joined: 2023

Nicole comes to Queens View Harbour with extensive experience. She has worked in restaurants and, most recently, has spent the last 5 years working in care homes.

Lucy

Lucy Gilmour

Job Title: Bank Care Assistant Joined: 2024

Lucy has recently joined our care team on bank. Lucy is currently in her first year of university where she is studying Nursing. Lucy has settled in well at Queens View Harbour and is enjoying providing a high standard of care for our residents.

Maggie

Maggie Gilmour

Job Title: Head Housekeeper Joined: 2021

Maggie, Head of Housekeeping, has been a member of the Queens View Harbour Team almost since day one. Maggie is a very professional individual who carries her own highest standards into her job and ensures the levels of cleanliness and tidiness within the home are as high as possible. Maggie’s wonderful organisational skills and team management bring a much-appreciated level of professionalism to the home and she enjoys her role and the friendly environment and loves making new friends with the residents and their families.

Lynne

Lynne Cherry

Job Title: Housekeeping Joined: 2023

Lynne joined our team about 18 months ago. Lynne thoroughly enjoys her job here at QVH. She is always happy and cheerful at work and interacts well with both staff and residents. Lynne previously worked in the hospitality sector and was looking for a career change when she came to QVH.

Liz

Liz Arcaro

Job Title: Home Administrator Joined: 2021

Liz joined the Queens View Harbour Administrative team in October 2021 and has brought with her a wealth of administrative and organisation skills to the home. Liz’s previous roles include Manager, Head Receptionist, and Wedding Co-ordinator with 2 prestigious West of Scotland Hotels. Liz’s IT and organisational skills have helped shape the backbone of the supremely well-organised and excellent record keeping which the home has benefited from since she started. With her friendly smile and willingness to assist with any query big or small, she is a huge asset to the team.

Linsey

Linsey Stevenson

Job Title: Receptionist Joined: 2022

Linsey joined the Queens View Harbour Reception Team in 2022 after trialling early retirement and deciding it wasn’t quite for her just yet. Linsey comes from an administrative background and gained a Degree in Admin Management and Marketing. For the last 20 years, she has worked as a PA and Admin Manager for a private hospital in Ayrshire and has had a long career dealing with NHS and private Consultants, GPs, Care Inspectors and has a wealth of knowledge required for dealing with both the public and professionals within the community. Being from Troon, Linsey is loving meeting friends old and new who pass through the doors of Queens View Harbour and she has found working with the residents to be an absolute joy.

Brenda

Brenda Haywood

Job Title: Receptionist Joined: 2022

Brenda joined Queens View Harbour Care Home in October 2022 and has become a much-liked and respected member of the Reception Team by residents, staff, and visitors alike. Brenda previously grew up in Ireland and then went on to live and work in New York and then London. Brenda and her family have spent a number of years in Abu Dhabi and returned to her husband Ian’s home town of Troon last year. In Abu Dhabi, Brenda was a Sales Manager for a Cleaning Company. Brenda loves to travel but is enjoying being back in Troon where she likes walking along the beach in her spare time. With her lovely smile and sunny personality, Brenda is a welcome face and a very valued member of the QVH team.

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