Queens View Harbour Care Home

72 Templehill, Troon KA10 6BE
Review Us
9.5 61 Reviews
  • Queens View Harbour Care Home, Troon
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.

All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of Clyde to Arran.

The home offers an abundance of welcoming lounges, quiet rooms and dining rooms as well as a Hair & Beauty Salon, Club Lounge, Library, Champagne Bar, Cinema Room, landscaped gardens and a putting green.

Caring for residents is of paramount importance and you can be assured of care that is second to none, 24 hours a day. The dedicated and caring team prides itself on delivering person-centred care that ensures privacy, dignity and respect whilst fostering independence, confidence and wellness for each resident.

To find out more about the home and to arrange a no-obligation tour please do get in touch.

Care Provided by Queens View Harbour Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800
The price(s) shown are provided by the care home. Contact Queens View Harbour Care Home for full pricing details and T&Cs.

Contact Queens View Harbour Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Queens View Harbour Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Gemma Boyle (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Indoor visiting has resumed in the home though must be pre-booked by contacting the home.

Parking

  • Complimentary car parking is available onsite for visitors.

Queens View Harbour Care Home Reviews (61)

9.5

Queens View Harbour Care Home has a Review Score of 9.5 (9.474) out of 10, based on 10 reviews in the last 2 years.
Over all time Queens View Harbour Care Home has 61 reviews.

Overall Experience
  • 59
  • 2
  • 0
  • 0
  • 0
Date Published
  • 61
  • 5
  • 8
  • 10
  • 51
Reviewer Connection to Queens View Harbour Care Home
  • 25
  • 10
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Jim M (Respite Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are fantastic as is the care home. It is local for us and the standard of staff, cleanliness and furnishings are the best around. The thought that’s gone into the care home is second to none. I would recommend this care home. My mother who suffers from vascular dementia got on fabulous.
Reply from Michelle Somerville, Manager at Queens View Harbour Care HomeThank you, Jim. We are very happy that your Mother enjoyed her respite stay with us. It was a pleasure to look after her and we look forward to seeing her and the family in November.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Queens View Harbour Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Queens View Harbour Care Home is calculated as follows: ( (108 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.583 Points relating to the number of positive Reviews for Queens View Harbour Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Jul 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Jun 2026

To discuss your care needs in further details please do get in touch.

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Awards / Recognitions (3)

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Meet the Team (13)

Gemma

Gemma Boyle

Job Title: Home Manager Joined: 2025

Gemma is a Registered Mental Health Nurse and has worked in the care home sector since qualifying. Gemma brings extensive experience, having had previous roles as Deputy and Home Manager. Gemma is loving her role at Queens View Harbour.

Brenda

Brenda Haywood

Job Title: Receptionist Joined: 2022

Brenda joined Queens View Harbour Care Home in October 2022 and has become a much-liked and respected member of the Reception Team by residents, staff, and visitors alike. Brenda previously grew up in Ireland and then went on to live and work in New York and then London. Brenda and her family have spent a number of years in Abu Dhabi and returned to her husband Ian’s home town of Troon last year. In Abu Dhabi, Brenda was a Sales Manager for a Cleaning Company. Brenda loves to travel but is enjoying being back in Troon where she likes walking along the beach in her spare time. With her lovely smile and sunny personality, Brenda is a welcome face and a very valued member of the QVH team.

Linsey

Linsey Stevenson

Job Title: Receptionist Joined: 2022

Linsey joined the Queens View Harbour Reception Team in 2022 after trialling early retirement and deciding it wasn’t quite for her just yet. Linsey comes from an administrative background and gained a Degree in Admin Management and Marketing. For the last 20 years, she has worked as a PA and Admin Manager for a private hospital in Ayrshire and has had a long career dealing with NHS and private Consultants, GPs, Care Inspectors and has a wealth of knowledge required for dealing with both the public and professionals within the community. Being from Troon, Linsey is loving meeting friends old and new who pass through the doors of Queens View Harbour and she has found working with the residents to be an absolute joy.

Liz

Liz Arcaro

Job Title: Home Administrator Joined: 2021

Liz joined the Queens View Harbour Administrative team in October 2021 and has brought with her a wealth of administrative and organisation skills to the home. Liz’s previous roles include Manager, Head Receptionist, and Wedding Co-ordinator with 2 prestigious West of Scotland Hotels. Liz’s IT and organisational skills have helped shape the backbone of the supremely well-organised and excellent record keeping which the home has benefited from since she started. With her friendly smile and willingness to assist with any query big or small, she is a huge asset to the team.

Sharon

Sharon Watson

Job Title: Team Leader Joined: 2022

Sharon has worked in Health and Social Care for 29 years, she enjoys caring and looking after the elderly. Sharon joined the team here at Queens View Harbour in February 2022, her role here is a Team Leader and she loves this immensely. She likes working at Queens View Harbour as she finds this a positive workplace with really positive outcomes for residents!

Ainsley

Ainsley McLemon

Job Title: Nurse Joined: 2021

Ainsley qualified in 2015 as a General Staff Nurse, she has always worked in care homes with care of the elderly. This is something that she is extremely passionate about. Ainsley joined the team here at Queens View Harbour in November 2021. She thoroughly enjoys working here as we promote high standards and always strive for positive outcomes for our residents.

Beth

Beth Warner

Job Title: Care Assistant Joined: 2024

Beth joined our team recently and comes with previous experience of working in care homes. Beth is enjoying working with our residents and is getting to know them and their families well.

Lorena

Lorena Olivieri

Job Title: Wellbeing Coordinator Joined: 2023

Lorena is one Queens View Harbour’s Wellbeing Coordinators. Lorena has lots of experience working in the care sector. Lorena loves to bring laughter and joy to the residents by encouraging them to get involved with the many activities on offer, from arts & crafts to exercise classes and social events.

Clea

Clea Helton

Job Title: Wellbeing Coordinator Joined: 2022

Clea is one of our Wellbeing Coordinators here at Queens View Harbour. Having a background in Art & Design, she enjoys doing creative activities with residents that stimulate all the senses, from tasting sessions to sensory boxes and aromatherapy. Clea believes it’s important to build good relationships with everyone.

Nicole

Nicole Smith

Job Title: Head Chef Joined: 2023

Nicole comes to Queens View Harbour with extensive experience. She has worked in restaurants and, most recently, has spent the last 5 years working in care homes.

Lucy

Lucy Gilmour

Job Title: Bank Care Assistant Joined: 2024

Lucy has recently joined our care team on bank. Lucy is currently in her first year of university where she is studying Nursing. Lucy has settled in well at Queens View Harbour and is enjoying providing a high standard of care for our residents.

Maggie

Maggie Gilmour

Job Title: Head Housekeeper Joined: 2021

Maggie, Head of Housekeeping, has been a member of the Queens View Harbour Team almost since day one. Maggie is a very professional individual who carries her own highest standards into her job and ensures the levels of cleanliness and tidiness within the home are as high as possible. Maggie’s wonderful organisational skills and team management bring a much-appreciated level of professionalism to the home and she enjoys her role and the friendly environment and loves making new friends with the residents and their families.

Lynne

Lynne Cherry

Job Title: Housekeeping Joined: 2023

Lynne joined our team about 18 months ago. Lynne thoroughly enjoys her job here at QVH. She is always happy and cheerful at work and interacts well with both staff and residents. Lynne previously worked in the hospitality sector and was looking for a career change when she came to QVH.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens View Harbour Care Home to verify any information. View our terms and conditions. Queens View Harbour Care Home has an Enhanced Service - more info.