Flowers Manor Care Home

Wood Lane, Chippenham SN15 3DQ
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10 59 Reviews
  • Flowers Manor Care Home, Chippenham
Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.

The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms, with all amenities, including a large smart TV, fridge, built in furniture, 3/4 size adjustable beds and some rooms with access to the landscaped gardens. In addition to the ensuite bathrooms, they have bathrooms with adjustable 'assisted' baths.

The home's location allows for the opportunity to walk into the centre of Chippenham or enjoy overlooking the town from the home's Sky Bar. Every floor has large balconies.

Life at Flowers Manor is carefully crafted around each individual resident to ensure they feel happy and fulfilled. Each resident receives a tailored care plan and activities are built to suit individual needs. The home becomes their home and the team positively encourages family participation and there are no restricted hours.

Amenities at Flowers Manor include a cinema, library, landscaped gardens, bar, garden room, hair and beauty salon and more.

Flowers Manor look after those in later life requiring residential or dementia care, both long term or for shorter respite stays.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1605 – £1605
  • Self-Funded Residential Dementia Care: £1660 – £1660
  • RESPITE Self-Funded Residential Care: £1610 – £1610
  • RESPITE Self-Funded Residential Dementia Care: £1660 – £1660

Our inclusive fee includes exceptional 24-hour person-centred care, variety of food and drink to appease every appetite and access to all our luxurious facilities.
As well as our facilities we have a fantastic activities team, who plan all sorts of events to keep you social and active in your home. You will also have the opportunity to visit our in house hairdressing salon to enjoy a pamper and access an inhouse Chiropodist every four - six weeks in the luxury of your home at no additional cost.

These prices are only a guideline, please contact Flowers Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Esther Cambridge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Inclusive policy
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours

Parking

  • Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ

Flowers Manor Care Home Reviews (59)

10

Flowers Manor Care Home has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years.
Over all time Flowers Manor Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Flowers Manor Care Home
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Total of 59, showing 21-40
Review from Philip D (Son of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Flowers Manor Care Home is a relatively new care home (two years). It is very comfortable and light and airy. More importantly, the staff are very caring, willing and offer great care for the residents. They are also approachable and take on board your feedback. I would certainly recommend Flowers Manor
Care Home.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your feedback, Phillip, and for choosing us to care for your loved one. We really do appreciate your comments and feedback and look forward to making more memories. Esther and the Flowers team.

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Review from Julie D (Daughter-in-law of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Flowers Manor Care Home is like a five-star hotel. From the furnishings in the communal areas to the residents' bedrooms. The staff are so friendly and accommodating and you are always met with a warm welcome. We have been visiting for over two years and feel part of the "Flowers Manor" family. We visit
every week and have coffee and cake with my father-in-law or book to have an evening meal with him. The evening meal is normally set out for us in the garden room which is lovely. The table is always laid with crisp white tablecloths and all the trimmings and the food and drinks are great. It does feel like a restaurant experience. There are many lovely areas for the residents to spend time within the home, such as a cinema room where they have daily films, a sky bar which is fully decked and a great view over Chippenham, as this is on the third floor. The manager is very welcoming and a great asset to the home as is her deputy, they are always on hand to help.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your feedback, Julie, and we all look forward to seeing you each week at Flowers Manor.
You all are certainly part of the Flowers family and we look forward to enjoying many more occasions together and making memories together. Esther and the Flowers team.

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Review from John H (Cousin of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited Flowers Manor Care Home for the first time, my wife and I were amazed at how wonderful it is. From easy parking and a very friendly and efficient greeting to a beautifully set table in the conservatory for lunch with my cousin, it was a truly great experience. The food and drink were
great and it felt like we were in a very plush restaurant. My cousin’s room was beautifully laid out and we were really impressed by her weekly, bespoke gazette of family photographs and news. Although my cousin has moderate dementia, she is so well cared for. She had been well prepared for our visit. The atmosphere in Flowers Manor is truly home-like and there were none of the usual olfactory accompaniments of care homes.
I was an NHS GP for nearly forty years and my wife was a nurse and midwife. We have both been in many care homes both professionally and personally and, without a doubt, Flowers Manor is the best by far. I would have no hesitation in recommending this care home to others.
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Review from T M (Friend of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were greeted with open arms and warm smiles. We were served lunch in the beautiful garden room which was delicious and the food was served hot and promptly. Carers were very attentive and helped us find our way around the home. We were shown the spacious sitting rooms and cinema room where residents
were enjoying themselves. All in all a visit to remember and we are very happy our friend is here being well looked after. She is very content here. I would move in tomorrow. The manager is excellent and so professional and has a lovely sense of humour).
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Review from D T (Respite Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-rate care provided me with the perfect environment and facilities to 'rehab' after undergoing a total hip replacement on 15th May 2023. The day-to-day competence and high standards in every department gave me from day one the encouragement and confidence to concentrate solely on dealing with all
the post-op therapies - and occasional complications. I walk out of here tomorrow using one stick - 18 days after surgery! Well done Flowers!
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Review from J C (Daughter of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two months ago, my parents moved from Staffordshire to Flowers Manor Care Home to be closer to family. The support and care from management and staff to our family during the transition period and over the last eight weeks has been exemplary. We have all been welcomed into the Flowers family with open
arms; the dedicated management and staff are always smiling, uplifting and nothing is too much trouble.
Flowers Manor is an exceptional care home, my parents feel understood, safe and treasured. They are treated with kindness and dignity; their individual personalities and needs are embraced and they are encouraged to further their interests and hobbies in the numerous varied daily activities. Nothing is too much trouble for staff who work their magic every day to ensure my parents are happy, healthy and enjoying life. It is a pleasure to visit. Thank you Flowers!
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Review from F N (Daughter of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Flowers Manor Care Home is a comfortable and happy environment with wonderfully caring staff.
Our mother’s stay was initially a trial, but after experiencing their support, companionship, fantastic activities and first class meals, it’s turned out to be the place she is now happiest.
The Flowers
team has been there for our family too, providing reassurance and peace of mind, and are always friendly and accommodating of our visits. Flowers Manor is a special place that we are so thankful for.
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Review from Donna G (Daughter-in-law of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Flowers are always so happy whenever I go in, both residents and staff. My Mother-in-Law summed up the ethos completely the other day when we visited ‘You don’t have to visit me so often, I’m happy and I feel safe here. The staff are all lovely, I have lots of friends, there is always something
to do and you can’t fault the food. As a family Flowers Manor has changed the quality of all our lives.
As a healthcare professional, I have never visited a home of the qualities and individuality that the home offers.
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Review from Margaret J (Niece of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time we walked into Flowers Manor Care Home, we were so impressed with the welcome we received, as we walked around, everywhere is so smart, clean and more like a high-standard hotel. Our auntie moved in after being on her own for so long, at first she found it hard to fit in and make
friends but slowly, with the dedicated carers and staff, she has made many friends and is taking part in most daily activities. She is now enjoying her life to the full and we are so pleased to see her so happy and feel it's all down to an excellent manager and the staff. Which we are very great full for.
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Review from Janet P (Niece of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Flowers Manor since August 2022. I am so happy that she now has a life full of friends and fun activities. Why struggle living on your own when you could be cared for in such a wonderful environment. The activities programme is five stars, she has her hair and nails done on a regular
basis, and my aunt says the food is excellent. The manager and all her staff are so caring. I would not hesitate to recommend Flowers Manor and its staff to anyone.
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Review from S M (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Go above and beyond to make the resident and their family feel welcome and comfortable. Sensitive to the needs and wishes of the resident. Always professional. Would highly recommend.
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Review from Sue B (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad finally became a resident last Spring after several respite visits. We lost Mum in February 2022 and Dad was very lonely even with a live-in carer. He loves the social side of being there and he enjoys the company of everybody, both residents and staff, and it is good for us to know that he is safe
and that there is 24-hour care at hand if needed. The food is very good and Dad really enjoys the activities, especially the singalongs. He has settled in well and calls his room his 'home'. There is no limit to the support that everyone provides at Flowers Manor.
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Review from Lynn E (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has spent two weeks at Flowers and has been cared for with dignity and professionalism. All the staff have been very welcoming, from the receptionist to the manager, carers to cleaners and have learned quickly about Dad's needs - medical, physical and personal. I have been called promptly
if he has had a fall or if they needed to ask a question. Dad has praised the staff and said the food has been excellent. His room was always clean and tidy, and the lounge/dining room was "like a hotel" (Dad's words"). Personally, I would like to say a massive thank you - knowing he was safe, comfortable and well cared for was incredibly reassuring. After his stay, all his belongings were returned safely, and many of his clothes were washed. Thank you, Flowers Manor - I cannot recommend them highly enough.
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Review from Claire A (Next of Kin) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Flowers Manor Care Home on a number of occasions for respite care for my Father. The first time he stayed at Flowers Manor were extremely proactive when I was let down by another care home to organise his care in matters of days. His latest stay was in November, during his stay he was unwell
which meant he had to lengthen his stay they were extremely accommodating and caring. I would really recommend Flowers Manor to anybody looking for respite care.
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Review from Sharron A (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all at Flowers Manor for a lovely afternoon/evening to celebrate my father's birthday. It was great to be with him and my mother (who is also a resident) on this day. The wonderful staff on duty really pulled out all the stops .. and we know how busy they are, so really appreciate the effort
they put in. The food was great, especially the cake, and setting out a table in the Garden Room was a lovely touch. It felt very special. It has been a very difficult few months for my father and we know there were times when he doubted he would ever get to be 85, but thanks to you he now feels safe and is beginning to settle into life in Flowers Manor. The fact that the staff take the time to get to know him and treat him as an individual not just as a 'resident' makes all the difference. We are so very grateful to all of you for this and for all that you do.
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Review from Andy P (Son of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in during August 2022; previously, she had tried several other care homes in the local area and Devon. Flowers Manor Care Home is head and shoulders above the rest. Fabulous care, great team of carers that are happy and very friendly, nothing is too much trouble. The chef and his team
provide an amazing choice of culinary delights, and Mum looks forward every day to choosing her meals off the menu. Daily activities twice a day provide lots of mental stimulation and interesting things to do, which Mum loves. I can't speak highly enough about the care experience Mum is enjoying at Flowers.
Reply from Charlotte Hearn, Front of House Manager at Flowers Manor Care Home

Thank you for your lovely review and we are so pleased that Mum has settled and is enjoying being here. We have a fantastic care team here and we will always do everything we can to make Mum's time here more enjoyable. It's lovely to see Mum enjoying our activities and also the 'culinary delights' and we will continue to make sure this happens.

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Review from David H (Son of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mym has thrived under the care and stimulation she has received when staying at Flowers Manor. The manager and staff have been hugely supportive of my family and have made all the arrangements so much easier. The home itself is so bright and cheerful. The staff are all very friendly and provide such
personal care. Can't fault them at all.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much David for your lovely review, it is a pleasure to have Mum stay with us and we look forward to welcoming her each time she stays. We will continue to offer Mum the care and stimulation which allows her to thrive and enjoy her time with us at Flowers Manor.

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Review from V F (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited mum at Flowers Manor Care Home in Chippenham. This was for a pop-up restaurant experience which mum won in a raffle. The entertainment staff went to a lot of trouble decorating the restaurant appropriately with decorations, napkins, hats, flowers etc. The food was very authenticated.
Much care given to attention to all the small details and very tasy.
Reply from Dennis Tahalele, Operations Director at Flowers Manor Care Home

Thank you for submitting such a positive review, we are pleased that you enjoyed our pop-up restaurant and that you have been able to share this nice experience as a family. Thank you again and do let us know if there is anything else we can do for you.

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Review from J P (Brother of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been living in Flowers Manor since 27th July 2022. I have visited with my wife on several occasions, and on each occasion, the service has been excellent. My sister, although initially apprehensive, is happy and full of praise. Her room is comfortable and the facilities are excellent.
She has taken part in cooking, gardening, zumba and the cinema. The staff are friendly, caring and efficient. She is now receiving a personal gazette to which the family can contribute. She has made a number of friends.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your lovely review of Flowers Manor. We love that your sister is joining in all the activities and we receive so much praise for the 'Personal Gazette' which means our residents can still be involved in their family's life with the touch of a button! We look forward to welcoming you back when you next visit your sister.

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Review from P T (Son of Resident) published on 4 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely atmosphere and relaxed environment. Visited mom and spent time chatting with mom's friends who all had smiles on their faces. Although mom is confused I have never seen her so content and happy. She feels safe and loved by everybody at Flowers. Thank you for taking care of my mom.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your review, hearing that mum feels safe, and loved by everyone and is so content and happy means that we are doing it right. It is lovely to see you interacting with mum's friends and I know that they also enjoy your chats. Keep those visits coming as I know it put smiles on everyone's faces. Please let me know if there is anything else we can do and thank you for your lovely review.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Flowers Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Flowers Manor Care Home is calculated as follows: ( (254 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 263 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Flowers Manor Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Esther

Esther Cambridge

Job Title: General Manager Joined: 2021

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"

Leah

Leah Trute

Job Title: Assistant General Manager Joined: 2021

Leah Joined Elmfield Care in September 2021 working at Old Sarum Manor as Deputy Manager and soon after moving over to Flowers Manor as Assistant General Manager. Leah has worked in the care industry for over 20 years and has gained a wealth of experience and qualifications in the field. As well as working in residential care homes she has also worked in various NHS hospitals and other nursing facilities.


“I knew joining Elmfield was a good decision as the culture and principles of the company are great and focus entirely on the holistic care needs of the residents. The attention to detail of providing the right care and support is exceptional”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Flowers Manor Care Home to verify any information. View our terms and conditions. Flowers Manor Care Home has an Enhanced Service - more info.