
First-rate care provided me with the perfect environmentD T(Respite Resident/Service User)

Flowers Manor Care Home is a comfortable and happy environmentF N(Daughter of Resident/Service User)

I am so happy that she now has a life full of friends and fun activities.Janet P(Niece of Resident/Service User)

First-rate care provided me with the perfect environmentD T(Respite Resident/Service User)

Flowers Manor Care Home is a comfortable and happy environmentF N(Daughter of Resident/Service User)

I am so happy that she now has a life full of friends and fun activities.Janet P(Niece of Resident/Service User)

Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.
The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms,...
Care Provided by Flowers Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
As well as our facilities we have a fantastic activities team, who plan all sorts of events to keep you social and active in your home. You will also have the opportunity to visit our in house hairdressing salon to enjoy a pamper and access an inhouse Chiropodist every four - six weeks in the luxury of your home at no additional cost.
The price(s) shown are provided by the care home. Contact Flowers Manor Care Home for full pricing details and T&Cs.
Contact Flowers Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Elmfield Care Ltd
- Private Owned
Person in charge
- Esther Cambridge(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours
Parking
- Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ
Flowers Manor Care Home Reviews (75)
Flowers Manor Care Home has a Review Score of 9.9 (9.860) out of 10, based on 28 reviews in the last 2 years.
Over all time Flowers Manor Care Home has 75 reviews.
Flowers is a bright, modern environment, staff are caring, kind and seem to enjoy working there. The move for 2 2-week respite for my father was a smooth transition, and the staff couldn't have done more to support him and us. Dad decided that he wanted to return home, but if needed, we would consider Flowers again for respite or long-term care.
My father in law was a resident for 3 years until his death in December 2024. He was a tricky person. The care he received at Flowers Manor was exceptional and the staff handled his trickiness very well. I rejoiced that he spent the last three years of his life in such an amazing care home.
I am impressed with everything here.The care, the staff, the management, the facilities, the accommodation. All of my needs are being met and everybody is so friendly that I don't feel lonely. I don't have to worry abut anything.
Flowers Manor were amazing at helping us arrange emergency respite care for Dad. The staff were lovely and it was so reassuring to know Dad was in a caring and safe environment. The rooms were immaculate with lovely communal areas
My husband has just returned home following a two-week respite stay at Flowers Manor, what a lovely experience. I had been extremely apprehensive about leaving my husband since he had suffered a stroke followed by vascular dementia nearly three years ago. After doing a lot of research and sourcing many care homes, Flowers Manor stood out as being perfect, how right we were, the care, compassion and friendliness we were given were amazing, plus the home and amenities reminded me of a 5-star cruise ship! Thank you, the manager and all your great team. Hopefully, you'll have us back.
The staff are very caring and nothing is too much trouble. They are always cheerful with a kind word no matter how trying the residents are.
My mother came into the home in May 2024 she needed respite care and felt so comfortable and secure she decided to stay permanently. The quality of the care and compassion from all the staff is exemplary. I would highly recommend it.
A wonderful care home. All the staff are caring and friendly. Excellent facilities and a wide variety of activities that cater for all residents.
I visit Flowers Manor with my therapy dog, a Labrador called Crumble. We volunteer for a therapy dog charity and both Crumble and I had to be assessed by the charity before we could start visiting. The residents love seeing her and stroking and talking to her. She is a very gentle loving dog, I have found the care home to be very friendly and very homely. The staff are extremely helpful and the residents I have met are lovely to talk to. The home is beautifully decorated and has a very comfortable feel.
Thank you for your lovely comments and we are delighted to have you and Crumble visit us at Flowers Manor. Crumble is fantastic with the residents and brings so much happiness to all. Thank you for choosing Flowers Manor and we look forward to making many special memories together. Best wishes Esther and The Flowers Team.
We were concerned that my mother would find it very difficult to adapt to leaving her home (where she had no care) and moving into a care home. Flowers Manor Care Home made her very welcome and the care she has received has been outstanding. The facilities are beautiful, very well maintained and are spotlessly clean. What really makes the care home outstanding are the wonderful staff who have made my mother so welcome.
Thank you Ray for your positive and kind comments, I appreciate how difficult this timing has been for you and your family. I'm pleased to hear that the team and I were able to help make such a difficult time more manageable. We are delighted that Mum has chosen to come and live at Flowers Manor...
The food is 5-star, daily activities cover a broad spectrum enabling choices for the residents. The staff are extremely caring and are approachable. Our mum is very happy and settled at Flowers Manor.
Thank you for your kind comments and your positive feedback, I'm so pleased to hear that your Mum is happy and settled living at Flowers Manor. I will ensure that I share your 5-star rating with the kitchen team, they will be very pleased to hear your feedback. The kitchen manager and his team are...
My 92-year-old friend is a resident at Flowers Manor. Though it was hard for her to leave her home, she has settled in really well. She is well cared for and has company. There are lots of things going on every day, so no time for the residents to get bored. She couldn't be in a better place. Thank you to all the lovely staff for all you do.
Excellent!
Flowers Manor was my first choice of care home due to its locality, cleanliness, friendliness and caring attitude. Visitors are always made welcome and there are many activities of a varied nature to keep residents occupied. The home is always clean and warm and the food is healthy and varied. My mother is well settled and happy in the home.
My husband moved into Flowers Manor Care Home over 13 months ago. Yes, it was time and my heart was broken. The Flowers united team have given me back the man I married. Nothing is ever too much trouble whether it is for my husband or myself. The team listen and take action if possible immediately, not in weeks. The food is 5 star and provides at times what I would not cook at home for one very happy resident. The activities provide a variety of choices within the home, local community and celebrating special events. The residents mix well and always appear happy and smiling. One very friendly, caring, clean environment. Highly recommend.
After visiting many care homes for my mother, I am delighted that we chose Flowers Manor Care Home for her and so is she. At a very stressful time, you need the right support team as well as the right environment that is comfortable. One year on, the feeling is still the same with my mother, feeling settled and at home. The food has been excellent and the home has also coped very well with the challenges that Covid imposed. Activities and companionship are also positives the Flowers Manor provides. I would happily recommend a visit for anyone reviewing options.
High level of professionalism in all that they do. Well-motivated staff - always attentive to each individual's needs. Facilities and surroundings are second to none. Many thanks.
Flowers Manor Care Home is like a five-star hotel. From the furnishings in the communal areas to the residents' bedrooms. The staff are so friendly and accommodating and you are always met with a warm welcome. We have been visiting for over two years and feel part of the "Flowers Manor" family. We visit every week and have coffee and cake with my father-in-law or book to have an evening meal with him. The evening meal is normally set out for us in the garden room which is lovely. The table is always laid with crisp white tablecloths and all the trimmings and the food and drinks are great. It does feel like a restaurant experience. There are many lovely areas for the residents to spend time within the home, such as a cinema room where they have daily films, a sky bar which is fully decked and a great view over Chippenham, as this is on the third floor. The manager is very welcoming and a great asset to the home as is her deputy, they are always on hand to help.
You all are certainly part of the Flowers family and we look forward to enjoying many more occasions together and making memories together. Esther and the Flowers team.
I was an NHS GP for nearly forty years and my wife was a nurse and midwife. We have both been in many care homes both professionally and personally and, without a doubt, Flowers Manor is the best by far. I would have no hesitation in recommending this care home to others.
We were greeted with open arms and warm smiles. We were served lunch in the beautiful garden room which was delicious and the food was served hot and promptly. Carers were very attentive and helped us find our way around the home. We were shown the spacious sitting rooms and cinema room where residents were enjoying themselves. All in all a visit to remember and we are very happy our friend is here being well looked after. She is very content here. I would move in tomorrow. The manager is excellent and so professional and has a lovely sense of humour).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Flowers Manor Care Home.
There are no upcoming events for Flowers Manor Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Elmfield Care Ltd
- 31 Jan 2025Recipient: Flowers Manor Care Home
- 28 Feb 2023Recipient: Elmfield Care Ltd
Meet the Team (5)

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"

Kerrie has over 20 years’ experience in the care sector, working across a wide range of services including residential care, nursing, supported living, hostels, and outreach. She has a proven track record of transforming services, most notably turning a care home rated Inadequate in 2017 into an Outstanding setting within three years, demonstrating her strong leadership, regulatory expertise, and dedication to service improvement.
Recognised for her natural strengths and passion for compliance, Kerrie was promoted to Quality & Compliance Lead, where she oversaw audits, governance, and continuous improvement initiatives. Her extensive experience includes managing twelve services nationally, from Devon to Liverpool, supporting managers and teams to enhance standards and outcomes.
Originally from Devon, Kerrie has lived there most of her life before relocating in recent years. She served as Operations Manager for Domicillary Care, helping the service prepare for its first CQC inspection, which resulted in a Good rating. Her desire for more direct involvement with residents and care teams led her to secure the position of Care Manager here at Flowers Manor, where she continues to make a positive impact.
Kerrie holds a degree in English and Psychology and is currently learning Spanish. She is a dedicated mum to twin boys—one working for Devon & Cornwall Police, and the other with the British Antarctic Survey, managing the build of the new Discovery Building. Kerrie is married and lives on a smallholding in a beautiful farmhouse, where she and her family enjoy adopting dogs.

Erica began working in the care industry when she was just 17, working as a Kitchen Assistant for a Residential Care Home. She soon became fond of the residents she met in the home and wanted to work her way to becoming a Care Assistant. Over the years, Erica has progressed through the different care roles and is now working as a Deputy Manager here at Flowers Manor Care Home. Erica has many goals, one of them being to complete her NVQ’s and expand her knowledge in providing the best Person Centred Care. “I was drawn to Elmfield Care following my initial interview because of the welcoming atmosphere I experienced there. It was evident that the home was designed with the residents' needs and fulfilment in mind”

Debbie is an experienced Care Home Chef with over 18 years of culinary expertise, having joined Flowers Manor Care Home in 2025 as Head of Dining. She has been leading high-performing kitchen operations since November, successfully overseeing the kitchen team in delivering high-quality, person-centred meals that promote residents’ wellbeing and uphold their dignity.
With a strong focus on individualised care, Debbie develops and implements tailored menus designed to meet diverse dietary, medical, and cultural needs, ensuring an enjoyable and inclusive dining experience for all residents.
Committed to maintaining exceptional standards, she upholds 5-star food hygiene and regulatory compliance while fostering a positive, motivated, and accountable team environment.

Marnie joined Flowers Manor in October 2021 and is the head of housekeeping. Before joining Flowers Manor, Marnie was a healthcare assistant for 4 years. “I have a brilliant group of staff who keep the home to the highest standard and enjoy keeping this beautiful home clean and tidy”
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