
First-rate care provided me with the perfect environmentD T(Respite Resident/Service User)

Flowers Manor Care Home is a comfortable and happy environmentF N(Daughter of Resident/Service User)

I am so happy that she now has a life full of friends and fun activities.Janet P(Niece of Resident/Service User)

First-rate care provided me with the perfect environmentD T(Respite Resident/Service User)

Flowers Manor Care Home is a comfortable and happy environmentF N(Daughter of Resident/Service User)

I am so happy that she now has a life full of friends and fun activities.Janet P(Niece of Resident/Service User)

Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.
The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms,...
Care Provided by Flowers Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
As well as our facilities we have a fantastic activities team, who plan all sorts of events to keep you social and active in your home. You will also have the opportunity to visit our in house hairdressing salon to enjoy a pamper and access an inhouse Chiropodist every four - six weeks in the luxury of your home at no additional cost.
The price(s) shown are provided by the care home. Contact Flowers Manor Care Home for full pricing details and T&Cs.
Contact Flowers Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Elmfield Care Ltd
- Private Owned
Person in charge
- Esther Cambridge(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours
Parking
- Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ
Flowers Manor Care Home Reviews (75)
Flowers Manor Care Home has a Review Score of 9.9 (9.860) out of 10, based on 28 reviews in the last 2 years.
Over all time Flowers Manor Care Home has 75 reviews.
I cannot speak highly enough of the Flowers Manor Care Home. The standard of care, the cleanliness, the attention to fine detail, the amenities, the focus on health, well-being and good old fun, the sensitivity, understanding and compassion are without compare. Flowers Manor is the standard to which every care home should aspire. And, like everything in life, it all comes down to the people. From the management to every individual member of staff, it is impossible to mistake the dedication they have to their job and the care and love they have for those in their charge. I cannot imagine how my loved one could have better, more genuine and considerate care.
This was my first experience of a respite holiday in a care home. It exceeded all of my expectations. It was a friendly, caring, relaxed atmosphere. The management and staff were incredible in all aspects. The facilities were spotless and the food was second to none.
Thank you so much for your lovely review and I am pleased we exceeded all your expectations. We enjoyed having you stay with us and we are very happy to know that you will be back soon with us.
My husband stayed for 2 weeks respite at Flowers Manor. Everything went very well. All the staff are wonderful, helpful and professional. He seemed very happy there and I would love him to go there again in the future. I only have positive things to say about the home.
Thank you so much for your positive review of Flowers Manor Care Home. We are looking forward to caring for your husband in the future. Please do let us know if there is anything we can do better.
The home is newly built, warm, clean and well run. We've found the staff very understanding, tolerant and always friendly. The manager is excellent and the home is building momentum and warmth as it begins to fill up. I'm glad our relative is so well cared for, and feel very reassured by the care.
Thank you for taking the time to provide us with such a positive review, which has been shared with our staff. Please do let us know if there is anything we can do better.
The care my mother has received since morning at Flowers Manor has been wonderful. All the staff have been wonderful. All the staff have been very professional, friendly and kind, both with her and the daily. It is lovely that they post activities on Facebook so that family members who live abroad can see what grandma is up to.
Thank you for taking the time to provide us with such a positive review. We are pleased to hear that you have taken note of our Facebook page. We like to share what has been happening at the home, which must be invaluable to a family member living abroad. Please do let us know if there is anything we can do better.
My nan moved in back in October 21 from another care home, nan was made to feel so welcome as were we as a family. Nan loved living at Flowers Manor Care Home and was so happy, the staff are all amazing, nan loved all the activities it was lovely to see updates on the Facebook group of things the residents were getting up to. When nan became end of life the home were amazing with her and us as a family making sure we could spend her final days with her as much as possible and allowing me to stay the night, I will always be grateful for everything they did for her. The home is beautiful with everything you could want and wish for, it really is a 5-star home with 5-star care. They treated nan like family, what more can you ask for! The food was 5-star as well, having eaten with nan, I would always recommend Flowers Manor to anyone that needed residential care or dementia care.
Firstly, it has been a pleasure having Nan here with us and she is sorely missed by the Flowers Manor family. We were delighted to have nan stay with us, and also to have been able to support you and your family as Nan approached the end of her life. You and your family are always welcome here and...
Flowers Manor Care Home had very good reviews when we were looking to find a home, those reviews were spot on. Mum was very confused, after being in and out of hospitals and Covid restrictions. The staff were very patient and caring and now she is settled and is very happy and accepts where she is. The staff are very good, smiling carers who are ready to talk and discuss mum. At the desk, Covid precautions are carried out professionally and you are greeted with a great smile. The manager Is very open, helpful and approachable. We are so very glad that mum was accepted.
Thank you, Alan for taking the time and sharing your experience at Flowers Manor. It is lovely to have Mum and that she has settled so well in her new home. We hope you all enjoyed her recent birthday celebrations and we look forward to celebrating more milestones with you and Mum, love from the Flowers Team.
My Mother was the third resident in the Flowers Manor Care Home last September and settled in far better than we were expecting due to the wonderful caring staff at the home. It really is a lovely place with lots of activities and social events for the residents to keep them occupied. It doesn't feel like an old people's home at all and with my mother's early dementia it has offered us peace of mind that she is in such a lovely place and is so well looked after. The manager of the home could not be more helpful and always available to discuss my mother's needs. I really feel the staff take huge pride in the fantastic job they do and am delighted we found the home last year.
The staff are very caring and the food is very good. Very clean and well planned.
A wonderful care home - nothing is too much trouble! The staff are great - friendly and helpful and the facilities are first class. Excellent daily activities - all residents are encouraged to take part. Food is amazing too! Mum has settled really well - she is content and happy, feels safe and loves having other people around her all the time. Thank you Flowers Manor - I would thoroughly recommend you!
My sister and I are very pleased that mum has settled in so well at Flowers Manor Care Home. It was a move prompted by a series of falls and then a stay in hospital.
It wasn’t easy looking at care homes for the respite care mum needed during Covid, but the manager and staff at Flowers Manor have enabled us to see everything and pick the room of our choice for mum.
Respite has turned into residency because mum is so happy at Flowers Manor and that makes us happy too. I feel that we are building very positive relations with the staff alongside mum. If you take on a resident you also take on their family!
The staff ensure that healthcare and liaison with doctors and community nurses are paramount, no little things are ignored or belittled.
Mums appetite has returned and she looks forward to her meals which are very good and well tailored to the elderly. Her likes and dislikes are well catered for.
The rooms are well appointed and we look forward to seeing the newly planted garden develop.
I was was worried about having to stay in a care home but would never worry again because everyone was lovely and it felt like I was staying in a hotel. I will be back if/when I need respite or permanent care.
My mum moved into Flowers Manor Care Home on 9/11/2021. The manageress has been absolutely amazing, so helpful. Nothing too much trouble. Wonderful, helping my dad as well, so caring. All the care staff under the manageress are brilliant as well. Nothing too much trouble. I would defiantly recommend this care home to others in the same position as our family.
Flowers Manor is undoubtedly the finest care home that we have had the privilege to use for respite care. The management, staff and carers are all extremely professional, friendly and kind. Residents have delightful accommodation, and communal rooms are very user-friendly. Food is well-prepared and presented. All in all, a lovely home from home.
My Mother moved into Flowers Manor a couple of months ago and I am delighted with her care. From day one, the management and staff have been excellent and given my mother the best care. She has improved mentally and physically in just two months of residency and is in fact better than she has been in a long time and all due to the fantastic care and attention she has received. She is very happy at Flowers and calls it her new home which is wonderful. I must also thank them all for their support to me and the family at a difficult time for us all. They took a lot of the stress away and continue to do so every day while caring for my mother. The home is a new build with the best facilities and so different from any of the other care homes I checked before choosing Flowers. It was the best decision I have made choosing Flowers and I know that mum is getting the best care and happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Flowers Manor Care Home.
There are no upcoming events for Flowers Manor Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Elmfield Care Ltd
- 31 Jan 2025Recipient: Flowers Manor Care Home
- 28 Feb 2023Recipient: Elmfield Care Ltd
Meet the Team (5)

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"

Kerrie has over 20 years’ experience in the care sector, working across a wide range of services including residential care, nursing, supported living, hostels, and outreach. She has a proven track record of transforming services, most notably turning a care home rated Inadequate in 2017 into an Outstanding setting within three years, demonstrating her strong leadership, regulatory expertise, and dedication to service improvement.
Recognised for her natural strengths and passion for compliance, Kerrie was promoted to Quality & Compliance Lead, where she oversaw audits, governance, and continuous improvement initiatives. Her extensive experience includes managing twelve services nationally, from Devon to Liverpool, supporting managers and teams to enhance standards and outcomes.
Originally from Devon, Kerrie has lived there most of her life before relocating in recent years. She served as Operations Manager for Domicillary Care, helping the service prepare for its first CQC inspection, which resulted in a Good rating. Her desire for more direct involvement with residents and care teams led her to secure the position of Care Manager here at Flowers Manor, where she continues to make a positive impact.
Kerrie holds a degree in English and Psychology and is currently learning Spanish. She is a dedicated mum to twin boys—one working for Devon & Cornwall Police, and the other with the British Antarctic Survey, managing the build of the new Discovery Building. Kerrie is married and lives on a smallholding in a beautiful farmhouse, where she and her family enjoy adopting dogs.

Erica began working in the care industry when she was just 17, working as a Kitchen Assistant for a Residential Care Home. She soon became fond of the residents she met in the home and wanted to work her way to becoming a Care Assistant. Over the years, Erica has progressed through the different care roles and is now working as a Deputy Manager here at Flowers Manor Care Home. Erica has many goals, one of them being to complete her NVQ’s and expand her knowledge in providing the best Person Centred Care. “I was drawn to Elmfield Care following my initial interview because of the welcoming atmosphere I experienced there. It was evident that the home was designed with the residents' needs and fulfilment in mind”

Debbie is an experienced Care Home Chef with over 18 years of culinary expertise, having joined Flowers Manor Care Home in 2025 as Head of Dining. She has been leading high-performing kitchen operations since November, successfully overseeing the kitchen team in delivering high-quality, person-centred meals that promote residents’ wellbeing and uphold their dignity.
With a strong focus on individualised care, Debbie develops and implements tailored menus designed to meet diverse dietary, medical, and cultural needs, ensuring an enjoyable and inclusive dining experience for all residents.
Committed to maintaining exceptional standards, she upholds 5-star food hygiene and regulatory compliance while fostering a positive, motivated, and accountable team environment.

Marnie joined Flowers Manor in October 2021 and is the head of housekeeping. Before joining Flowers Manor, Marnie was a healthcare assistant for 4 years. “I have a brilliant group of staff who keep the home to the highest standard and enjoy keeping this beautiful home clean and tidy”
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