Flowers Manor Care Home

Wood Lane, Chippenham SN15 3DQ
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9.9 71 Reviews
  • Flowers Manor Care Home, Chippenham
Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.

The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms, with all amenities, including a large smart TV, fridge, built in furniture, 3/4 size adjustable beds and some rooms with access to the landscaped gardens. In addition to the ensuite bathrooms, they have bathrooms with adjustable 'assisted' baths.

The home's location allows for the opportunity to walk into the centre of Chippenham or enjoy overlooking the town from the home's Sky Bar. Every floor has large balconies.

Life at Flowers Manor is carefully crafted around each individual resident to ensure they feel happy and fulfilled. Each resident receives a tailored care plan and activities are built to suit individual needs. The home becomes their home and the team positively encourages family participation and there are no restricted hours.

Amenities at Flowers Manor include a cinema, library, landscaped gardens, bar, garden room, hair and beauty salon and more.

Flowers Manor look after those in later life requiring residential or dementia care, both long term or for shorter respite stays.
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Care Provided by Flowers Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1605 – £1605
  • Self-Funded Residential Dementia Care: £1660 – £1660
  • RESPITE Self-Funded Residential Care: £1610 – £1610
  • RESPITE Self-Funded Residential Dementia Care: £1660 – £1660

Our inclusive fee includes exceptional 24-hour person-centred care, variety of food and drink to appease every appetite and access to all our luxurious facilities.
As well as our facilities we have a fantastic activities team, who plan all sorts of events to keep you social and active in your home. You will also have the opportunity to visit our in house hairdressing salon to enjoy a pamper and access an inhouse Chiropodist every four - six weeks in the luxury of your home at no additional cost.

The price(s) shown are provided by the care home. Contact Flowers Manor Care Home for full pricing details and T&Cs.

Contact Flowers Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Flowers Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Esther Cambridge (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours

Parking

  • Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ

Flowers Manor Care Home Reviews (71)

9.9

Flowers Manor Care Home has a Review Score of 9.9 (9.878) out of 10, based on 24 reviews in the last 2 years.
Over all time Flowers Manor Care Home has 71 reviews.

Overall Experience
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Reviewer Connection to Flowers Manor Care Home
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Total of 71, showing 41-60
Review from Margaret J (Niece of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time we walked into Flowers Manor Care Home, we were so impressed with the welcome we received, as we walked around, everywhere is so smart, clean and more like a high-standard hotel. Our auntie moved in after being on her own for so long, at first she found it hard to fit in and make
friends but slowly, with the dedicated carers and staff, she has made many friends and is taking part in most daily activities. She is now enjoying her life to the full and we are so pleased to see her so happy and feel it's all down to an excellent manager and the staff. Which we are very great full for.
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Review from Janet P (Niece of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Flowers Manor since August 2022. I am so happy that she now has a life full of friends and fun activities. Why struggle living on your own when you could be cared for in such a wonderful environment. The activities programme is five stars, she has her hair and nails done on a regular
basis, and my aunt says the food is excellent. The manager and all her staff are so caring. I would not hesitate to recommend Flowers Manor and its staff to anyone.
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Review from S M (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Go above and beyond to make the resident and their family feel welcome and comfortable. Sensitive to the needs and wishes of the resident. Always professional. Would highly recommend.
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Review from Sue B (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad finally became a resident last Spring after several respite visits. We lost Mum in February 2022 and Dad was very lonely even with a live-in carer. He loves the social side of being there and he enjoys the company of everybody, both residents and staff, and it is good for us to know that he is safe
and that there is 24-hour care at hand if needed. The food is very good and Dad really enjoys the activities, especially the singalongs. He has settled in well and calls his room his 'home'. There is no limit to the support that everyone provides at Flowers Manor.
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Review from Lynn E (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has spent two weeks at Flowers and has been cared for with dignity and professionalism. All the staff have been very welcoming, from the receptionist to the manager, carers to cleaners and have learned quickly about Dad's needs - medical, physical and personal. I have been called promptly
if he has had a fall or if they needed to ask a question. Dad has praised the staff and said the food has been excellent. His room was always clean and tidy, and the lounge/dining room was "like a hotel" (Dad's words"). Personally, I would like to say a massive thank you - knowing he was safe, comfortable and well cared for was incredibly reassuring. After his stay, all his belongings were returned safely, and many of his clothes were washed. Thank you, Flowers Manor - I cannot recommend them highly enough.
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Review from Claire A (Next of Kin) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Flowers Manor Care Home on a number of occasions for respite care for my Father. The first time he stayed at Flowers Manor were extremely proactive when I was let down by another care home to organise his care in matters of days. His latest stay was in November, during his stay he was unwell
which meant he had to lengthen his stay they were extremely accommodating and caring. I would really recommend Flowers Manor to anybody looking for respite care.
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Review from Sharron A (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all at Flowers Manor for a lovely afternoon/evening to celebrate my father's birthday. It was great to be with him and my mother (who is also a resident) on this day. The wonderful staff on duty really pulled out all the stops .. and we know how busy they are, so really appreciate the effort
they put in. The food was great, especially the cake, and setting out a table in the Garden Room was a lovely touch. It felt very special. It has been a very difficult few months for my father and we know there were times when he doubted he would ever get to be 85, but thanks to you he now feels safe and is beginning to settle into life in Flowers Manor. The fact that the staff take the time to get to know him and treat him as an individual not just as a 'resident' makes all the difference. We are so very grateful to all of you for this and for all that you do.
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Review from Andy P (Son of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in during August 2022; previously, she had tried several other care homes in the local area and Devon. Flowers Manor Care Home is head and shoulders above the rest. Fabulous care, great team of carers that are happy and very friendly, nothing is too much trouble. The chef and his team
provide an amazing choice of culinary delights, and Mum looks forward every day to choosing her meals off the menu. Daily activities twice a day provide lots of mental stimulation and interesting things to do, which Mum loves. I can't speak highly enough about the care experience Mum is enjoying at Flowers.
Reply from Charlotte Hearn, Front of House Manager at Flowers Manor Care HomeThank you for your lovely review and we are so pleased that Mum has settled and is enjoying being here. We have a fantastic care team here and we will always do everything we can to make Mum's time here more enjoyable. It's lovely to see Mum enjoying our activities and also the 'culinary delights' and we will continue to make sure this happens.
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Review from David H (Son of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mym has thrived under the care and stimulation she has received when staying at Flowers Manor. The manager and staff have been hugely supportive of my family and have made all the arrangements so much easier. The home itself is so bright and cheerful. The staff are all very friendly and provide such
personal care. Can't fault them at all.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much David for your lovely review, it is a pleasure to have Mum stay with us and we look forward to welcoming her each time she stays. We will continue to offer Mum the care and stimulation which allows her to thrive and enjoy her time with us at Flowers Manor.
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Review from V F (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited mum at Flowers Manor Care Home in Chippenham. This was for a pop-up restaurant experience which mum won in a raffle. The entertainment staff went to a lot of trouble decorating the restaurant appropriately with decorations, napkins, hats, flowers etc. The food was very authenticated.
Much care given to attention to all the small details and very tasy.
Reply from Dennis Tahalele, Operations Director at Flowers Manor Care HomeThank you for submitting such a positive review, we are pleased that you enjoyed our pop-up restaurant and that you have been able to share this nice experience as a family. Thank you again and do let us know if there is anything else we can do for you.
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Review from J P (Brother of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been living in Flowers Manor since 27th July 2022. I have visited with my wife on several occasions, and on each occasion, the service has been excellent. My sister, although initially apprehensive, is happy and full of praise. Her room is comfortable and the facilities are excellent.
She has taken part in cooking, gardening, zumba and the cinema. The staff are friendly, caring and efficient. She is now receiving a personal gazette to which the family can contribute. She has made a number of friends.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for your lovely review of Flowers Manor. We love that your sister is joining in all the activities and we receive so much praise for the 'Personal Gazette' which means our residents can still be involved in their family's life with the touch of a button! We look forward to welcoming you back when you next visit your sister.
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Review from P T (Son of Resident) published on 4 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely atmosphere and relaxed environment. Visited mom and spent time chatting with mom's friends who all had smiles on their faces. Although mom is confused I have never seen her so content and happy. She feels safe and loved by everybody at Flowers. Thank you for taking care of my mom.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for your review, hearing that mum feels safe, and loved by everyone and is so content and happy means that we are doing it right. It is lovely to see you interacting with mum's friends and I know that they also enjoy your chats. Keep those visits coming as I know it put smiles on everyone's faces. Please let me know if there is anything else we can do and thank you for your lovely review.
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Review from Alison F (Daughter of Resident) published on 3 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father says "Flowers Manor Care Home is not like home, the food is better". Not only is the food good, the staff are lovely and professional and the facilities are great. He is so well cared for - I can go away knowing he is safe.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for your lovely review. We love having dad to stay with us, knowing how much he enjoys his Full English Breakfast as well as the rest of the food we offer! We are pleased that you are able to enjoy your time away knowing that dad is safe and we continue this during all his stays with us at Flowers.
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Review from Jude T (Daughter-in-law of Resident) published on 3 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk in, to the moment you leave all you see are happy, content residents, welcoming staff and a real sense of home. All the residents are happy and this is so lovely to see.
I could not ask for more regarding mum's care. She is now so happy and settled with her new friends.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for your positive review. It is lovely to see how well mum has settled and the friendships she has made. It’s a pleasure for us to have mum, you and your family in our home and we look forward to making sure mum is as happy as possible.
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Review from C S (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Flowers Manor all seem lovely and my mother is very pleased with them too and says how nice they all seem. Overall my mother seems settled and well cared for. It’s hard to know what happens when we’re not visiting but there seems to be plenty happening there.
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Review from H G (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Flowers Manor Care Home has been very good. The staff are easy to contact if I have any concerns and have been very supportive to both my mother (who is a resident) and me. The staff are friendly and caring. The home provides a lovely environment and the atmosphere is welcoming. A
recent family-inclusive summer garden party was a bonus, as are the pop-up restaurant family events.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for taking the time to write a lovely review. We are so pleased you have enjoyed the summer garden party - this was a bit of a success and the pop-up restaurants mean you get to have quality family time together. We will continue being supportive to both you and mum and ensure the environment and atmosphere is always welcoming. Please let me know if there is anything else we can do and we look forward to continuing to offer family events for you and mum.
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Review from Simon H (Son of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the Flowers Manor Care Home. The standard of care, the cleanliness, the attention to fine detail, the amenities, the focus on health, well-being and good old fun, the sensitivity, understanding and compassion are without compare. Flowers Manor is the standard to which
every care home should aspire. And, like everything in life, it all comes down to the people. From the management to every individual member of staff, it is impossible to mistake the dedication they have to their job and the care and love they have for those in their charge. I cannot imagine how my loved one could have better, more genuine and considerate care.
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Review from Max W (Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of a respite holiday in a care home. It exceeded all of my expectations. It was a friendly, caring, relaxed atmosphere. The management and staff were incredible in all aspects. The facilities were spotless and the food was second to none.
Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care HomeThank you so much for your lovely review and I am pleased we exceeded all your expectations. We enjoyed having you stay with us and we are very happy to know that you will be back soon with us.
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Review from Anita R (Wife of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed for 2 weeks respite at Flowers Manor. Everything went very well. All the staff are wonderful, helpful and professional. He seemed very happy there and I would love him to go there again in the future. I only have positive things to say about the home.
Reply from Dennis Tahalele, Operations Director at Flowers Manor Care HomeThank you so much for your positive review of Flowers Manor Care Home. We are looking forward to caring for your husband in the future. Please do let us know if there is anything we can do better.
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Review from C D (Grandson of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is newly built, warm, clean and well run. We've found the staff very understanding, tolerant and always friendly. The manager is excellent and the home is building momentum and warmth as it begins to fill up. I'm glad our relative is so well cared for, and feel very reassured by the care.
Reply from Dennis Tahalele, Operations Director at Flowers Manor Care HomeThank you for taking the time to provide us with such a positive review, which has been shared with our staff. Please do let us know if there is anything we can do better.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Flowers Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Flowers Manor Care Home is calculated as follows: ( (255 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 287 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Flowers Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Esther

Esther Cambridge

Job Title: General Manager Joined: 2021

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"

Leah

Leah Trute

Job Title: Assistant General Manager Joined: 2021

Leah Joined Elmfield Care in September 2021 working at Old Sarum Manor as Deputy Manager and soon after moving over to Flowers Manor as Assistant General Manager. Leah has worked in the care industry for over 20 years and has gained a wealth of experience and qualifications in the field. As well as working in residential care homes she has also worked in various NHS hospitals and other nursing facilities.


“I knew joining Elmfield was a good decision as the culture and principles of the company are great and focus entirely on the holistic care needs of the residents. The attention to detail of providing the right care and support is exceptional”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Flowers Manor Care Home to verify any information. View our terms and conditions. Flowers Manor Care Home has an Enhanced Service - more info.