Barchester Raleigh Manor Care Home

Thank you Raleigh Manor Care Home.

My friend had to give up her home due to age and her memory lapses. Her son-in-law saw the home Barchester Raleigh Manor Care Home were doing respite care so managed to get a room with a beautiful view of the estuary. My friend, when she saw the room, was absolutely delighted, she said she would give it a try, well that was nearly twelve months ago and she is still there enjoying her new home, saying it was the best move she had done. The staff are like friends, nothing is ever too much trouble, the food is delicious and on the whole, the home is like living in a hotel, we are all so lucky to have this home, it's like living the high life.

P.S. My absolute favourite thing was the 'help yourself ' cappuccino machine.

Generally, a very good experience but some carers are more empathetic than others. Activities were great but not always available as staff shortages.

My husband and I came for respite care of one week. I had a minor spinal op on Friday 30/08/2024 and needed rest and recuperation. We have had wonderful, care, meals and every attention. Nothing really is no trouble, the staff, from top through, are lovely people, well-trained, have a can-do attitude. We returned home rested, just as the doctor ordered. Thank you, we are so grateful.

Thoroughly recommended.

I arrived at Barchester Raleigh Manor Care Home and was pleasantly surprised at what I saw. More like a hotel. The interior was equally pleasing - furniture and furnishings. I was welcomed as if I had always resided there. Well cared for during my week of respite care. All the staff were helpful and nothing seemed too much trouble. I would certainly go there again if it was necessary to give my daughter/carer a break.

Staff and management have been marvellous at such a difficult transition time for us. Both of us have been treated with care and sensitivity at all times. As for the place, we describe it to friends as being as close to a 5* hotel as a dementia ward can get! It’s beautiful, luxurious, clean and homely.

My experience of the care home since moving in November 2023 has been very satisfactory. The staff are extremely caring and treat me in a very dignified manner. I am very happy living here. The only concern is at times I feel my room would benefit from a more thorough cleaning at times. Occasionally the food could be warmer and portions a little larger.

It is extremely friendly here with a warm welcome and excellent care. I was nervous about coming into care but Raleigh Manor is my home from home. I love it here.

At all times I was able to feel safe and confident.

It is a great relief for all the family to know that he is in a safe place and is being extremely well looked after.

We chose Raleigh Manor for our Mother when her dementia meant that she was no longer coping safely at home. We were impressed by both the staff and the environment and neither let us down. Mum found it difficult to settle, but despite these challenges, we found the hardworking staff found time in their busy schedules to bond with Mum and give her precious moments of contentment in amongst the confusion and distress the illness was causing her. In fact, what is particularly impressive about Raleigh Manor, is that all staff appear to work well together, with a can-do attitude, to create a positive atmosphere that is beneficial to residents and family alike - from the reception staff to admin, housekeeping, management and, of course, the special carers themselves. Mum received end-of-life care in her room at Raleigh Manor, and we will be forever grateful for the fact that she was allowed to die with dignity in her own bed surrounded by people who clearly cared deeply about her.

Raleigh Manor was originally chosen for respite care following a hospital stay. We chose it without even visiting it as we live so far away. Naturally, we were very concerned as to what it would actually be like. We have been so lucky and cannot rate it highly enough. The transfer from hospital went smoothly and everyone has been so kind and helpful from the cleaners, kitchen staff, carers, handyman and management. Nothing is too much trouble and we all felt that Mum was being well cared for and loved, so much so that she has been there 9 months now. I would like to take this opportunity to thank Raleigh Manor for all that they do for mum and for being there for us too.

Absolute godsend! Everybody really kind, considerate, thoughtful. Thank you to everyone - sad to go.

On the surface, this home is first-class - great facilities, staff etc. However, after spending several hours/days there, found it to be critically under-staffed. Carers were stretched to the limit (sometimes only getting 15-minute breaks for 12-hour shift!) I found I had to be there to ensure Mum ate/drank enough. Residents cannot be given proper care with the current staff/resident ratio. Food quality is disappointing too, despite the menu appearing good.

Today I visit my dear, close friend and I noticed how lovely and cared for were the communal gardens, the borders had beautiful flowers, new wood chips so I was happy to see this. Also, the hanging baskets were very nice too. Thank you.

Following a fall, my elderly mother spent 12 days at Raleigh Manor Care Home as a stepping stone between the hospital and returning home. It was a positive experience. The manager was very helpful with the swift transfer from the hospital. The carers were kind, attentive and encouraging, especially on days Mum wasn't feeling too good. Her room, access to the garden and facilities were first class and all the staff were polite and helpful.

Thank you so much from all of the family.

My parents have spent the last 5 weeks at Raleigh Manor Care Home receiving care. We came across Raleigh Manor by accident whilst looking for a modern purpose-built care facility in East Devon. What a blessing it was to find Raleigh Manor, we had found the sanctuary we had been looking for, for our parents. On arrival you are faced with an impressive modern building which only exceeds expectations when you go inside, the look of a 5-star hotel springs to mind. The bright decor, lounges, rooms and facilities are second to none, we have not seen better. All the rooms are well appointed with ensuite wet rooms off wide, open corridors. The kitchen team manage to produce an impressive selection of cooked meal options on a daily menu sheet. But, over and above the building and the rooms are fantastic team. From the top down all the the team are warm, welcoming, friendly, professional and caring, treating our parents like individuals who matter. We cannot rate Raleigh Manor highly enough.