Priorslee House

Shifnal Road, Telford TF2 9NN
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9.4 65 Reviews
  • Priorslee House, Telford
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.

Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.

As of autumn 2022, Priorslee House care home is delighted to open the Sweet Pea residential dementia care community, exquisitely furnished to the highest standards.

Delivering personalised care packages for elderly people who would benefit from supportive residential care and dementia care, Priorslee House is able to meet individuals’ wide ranging, changing needs and a home for life.

Beautifully designed around an attractive central courtyard garden, Priorslee House offers state of the art, luxury accommodation in three communities with additional hotel style services and facilities on the ground floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1241

These prices are only a guideline, please contact Priorslee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlottee Green (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)

Priorslee House Reviews (65)

9.4

Priorslee House has a Review Score of 9.4 (9.419) out of 10, based on 28 reviews in the last 2 years.
Over all time Priorslee House has 65 reviews.

Overall Experience
  • 55
  • 7
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Date Published
  • 65
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Reviewer Connection to Priorslee House
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Total of 65, showing 41-60
Review from E R (Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are very helpful.
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Review from L P (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for six weeks. We are extremely pleased with the attention and care that she has received. She has had covid during her time here and her care during this time was excellent.
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Review from C B (Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very Good
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Review from V B (Sister-in-law of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and understanding.
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Review from Patricia C (Sister of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has always been an introvert. Since coming to Priorslee she is laughing and engaging with others. I’ve not seen her this happy in years. Endless compliments from her on each call and visit. I’m overwhelmed by the kindness and respect the staff show at all times. Always welcomed at the door
with a smile and from every staff member you pass. She is well looked after, safe and happy. I would recommend Priorslee House to all.
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Review from Andrew T (Son of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in May 2022 at a very difficult time. However, the staff have been unfailingly caring, and kind and helped her to settle into her new surroundings. We are particularly happy with her carers who have gone above and beyond. One of her carers, in particular, shows empathy beyond her years
and is a credit to your organisation.
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Review from David T (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, you get a professional, warm welcome, where you are asked who you are here to see (secure). Clean, well-presented areas throughout the house, with a well-stocked and variable selection of drinks and snacks (freshly made cake). I've not got a bad word to say about all aspects of the Priorslee
House offering. I wouldn't hesitate in recommending this establishment to anybody seeking respite or a more permanent stay.
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Review from Neal M (Grandson of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful day celebrating my Nan's 100 birthday. Organised by the home and catering to all the extended family with care for all dietary requirements. We were all made to feel very welcome. It was a great day in lovely surroundings for all of us.
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Review from F R (Relative of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Light, airy and beautifully kept surroundings with friendly, caring staff. Felt secure and safe and I would be happy to recommend, nothing is too much trouble and my relative is very happy and well looked after here.
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Review from Carl E (Relative of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The grounds are kept immaculate, the security was impressive, and the home felt more like a hotel. Impressive entrance, all kept extremely clean and tidy. All the staff were friendly and approachable.
Food was delightful, and all dietary requirements were catered for and well-executed.
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Review from S M (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother celebrated her special birthday in May and the staff made it a truly amazing day for her. Everything was just perfect. A beautiful memorable day that has left her with wonderful memories. Priorslee House certainly goes that extra mile, the staff are truly brilliant.
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Review from David M (Grandson of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My amazing Nan had her 100th birthday and the home put on an absolute fantastic do for her. The staff were lovely, and the spread was amazing. First time I'd seen my Nan in this home and my first impressions blew me away. Absolutely lovely home and my Nan is very happy there.
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Review from Amanda T (Friend of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited in May and the home excelled themselves it was a great day, fantastic food and the staff were lovely. The home was spotlessly clean and beautifully decorated. The gardens surrounding the home were well kept.
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Review from D G (Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole place is luxurious. The design for convenience and ease of living is superb. The staff are very friendly, understanding and full of social skills, makes you feel at home. In other words, it is faultless.
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Review from Lisa H (Niece of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the home last week, what a fabulous place this is, the staff can’t do enough for you and my Aunt absolutely loves living there. The decorations are absolutely beautiful and all furnished to the highest quality. I would recommend this home without hesitation.
Looking forward to returning soon.
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Review from D L (Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Everyone is very kind.
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Review from G H (Son of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely superb. I haven't seen dad this relaxed and comfortable in a long time.
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Review from S P (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The difference in my mother since moving in is breathtaking. We have total peace of mind she’s in safe hands. The food is delightful and the staff are so attentive. A wonderful setting that makes a real difference.
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Review from Jane P (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived here after two weeks in hospital. Within 24 hours her improvement was obvious, clean, and well cared for. Now 4 weeks on, I can't actually remember when mum looked so well! Good food, care, socialisation, time and conversation have made all of the difference, I'm now much more confident
for her return home. A poorly, elderly parent is such a worry, but I was quickly reassured when I saw the high standard of care. So homely and allowing the dogs to visit gave mum a massive boost.
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Review from S W (Friend of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful care home with welcoming and friendly staff. 24-hour care gives residents and families peace of mind. Luxurious interior with comfortable rooms and an appetising menu to suit all.
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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Priorslee House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Priorslee House is calculated as follows: ( (224 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 334 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priorslee House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Charlotte

Charlotte Green

Job Title: Deputy Manager Joined: 2013

“For me, kind care is treating each person as an individual, ensuring everyone receives care centred around their individual needs.”

Denise

Denise Maggs-Paulton

Job Title: Home Manager Joined: 2025

To me, kind car means making sure that the people living with us receive care that is respectful, compassionate and effective and meets their personal needs both physical and emotionally and helps them to maintain their wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priorslee House to verify any information. View our terms and conditions. Priorslee House has an Enhanced Service - more info.