
We are particularly happy with her carers who have gone above and beyondAndrew T(Son of Resident/Service User)



We are particularly happy with her carers who have gone above and beyondAndrew T(Son of Resident/Service User)



Priorslee House is a state-of-the-art luxury care home located close to the popular residential areas of Priorslee and Snedshill, both conveniently positioned for access to the centre of the industrial town of Telford.
Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.
As of autumn 2022, Priorslee...
Care Provided by Priorslee House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Priorslee House for full pricing details and T&Cs.
Contact Priorslee House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Person in charge
- Denise Maggs-Paulton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Priorslee House Reviews (70)
Priorslee House has a Review Score of 9.4 (9.437) out of 10, based on 24 reviews in the last 2 years.
Over all time Priorslee House has 70 reviews.
This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.
At Priorslee House Care Home the safety and wellbeing of those living in our home is of the utmost importance. We are sorry to hear about your concerns surrounding your mum's care. Following your conversations with our care home colleagues and regional leadership team, we hope we were able to...
Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.
The staff are so caring to their residents but also to their families and friends. Thank you.
Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.
We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We...
My wife has severe mobility and dexterity problems with some dementia. She went to Priorslee House for 2 weeks of respite but deteriorated whilst there. The private bedrooms and general areas are very smart, akin to a modern hotel. The carers are very attentive and whilst my wife expected to come home she has settled in very well.
Medical concerns are being actively addressed to ensure her well being and safety.
I and the family are always been made welcome and never feel unannounced. Very pleased.
Everything I could want for my aunt to be in a more beautiful, kind environment.
Staff and management always have a lot of time for residents and family members.
Thank you all.
Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.
The lounge and dining room are beautifully decorated and clean. He is able to choose the meals he wants, and regular hot and cold drinks are available throughout the day.
His room is lovely and warm, with an ensuite bathroom. Clean towels are provided every day.
The manager is very approachable and helpful, treating each resident according to their needs and individual personalities.
I feel very reassured now that my father has settled into this lovely home.
My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.
Housekeeping team and maintenance persons support families to make the rooms individual and homely.
We were impressed by the quality of the decor and furnishings.
His bedroom was nice and warm, with its own bathroom.
Staff were friendly and brought us cups of tea nad cake.
Staff were warm and reassuring when we had to leave.
My husband said the food was lovely and lots of it.
I would use this home again.
I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!
We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the residents.
Well done all and thank you.
Good service, efficient and friendly. It has been a great experience and a smooth transition. The staff are friendly and most importantly, my nan is happy, so I am happy.
Lovely building and furnishings. Food looks nice, plenty of options. Staff couldn't be more friendly. My mother has been made to feel very much at home and has settled in well.
Good all round. Very helpful and caring.
Well designed and appointment that is well managed. All staff are welcoming and caring of residents, family and each other. Having worked in the care sector in management design and building and maintenance, we think this home is excellent.
I love Priorslee House. It certainly feels like home - my home! The staff are like family to me. The cleanliness is superb and the food is excellent. I love the activities laid on and there is always a member of staff to talk with.
Bed Vacancies
1 Bed Vacancy
Posted: 10 September 2026Please get in touch to discuss your requirements
News (9) & Events (0)
- 28 Oct 2025
Residents, colleagues, families, and members of the local community are invited to join in the Halloween celebrations at HC-One’s Priorslee House Care Home in Telford, Shropshire, on Friday 31st October....
- 28 Oct 2025
Residents at HC-One’s Priorslee House Care Home in Telford, Shropshire, have been embracing the beauty of the autumn season with a relaxing and creative flower arranging activity, filling the home...
- 22 Oct 2025
Residents at HC-One’s Priorslee House Care Home in Telford, Shropshire, have been celebrating the change of season with a fun-filled day of autumnal baking. The home was alive with warmth...
There are no upcoming events for Priorslee House.
Awards / Recognitions (2)
- 28 Feb 2023Recipient: Priorslee House
- 30 Jun 2022Recipient: Priorslee House
Accreditations
There are no accreditations posted yet for Priorslee House.
Meet the Team (1)

To me, kind care means making sure that the people living with us receive care that is respectful, compassionate and effective and meets their personal needs both physical and emotionally and helps them to maintain their wellbeing.
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