Priorslee House

The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.

This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.

Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.

The staff are so caring to their residents but also to their families and friends. Thank you.

Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.

My wife has severe mobility and dexterity problems with some dementia. She went to Priorslee House for 2 weeks of respite but deteriorated whilst there. The private bedrooms and general areas are very smart, akin to a modern hotel. The carers are very attentive and whilst my wife expected to come home she has settled in very well.

I and the family are always been made welcome and never feel unannounced. Very pleased.

Thank you all.

Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.

I feel very reassured now that my father has settled into this lovely home.

My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.

Housekeeping team and maintenance persons support families to make the rooms individual and homely.

I would use this home again.

I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!

We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the residents.

Well done all and thank you.

Good service, efficient and friendly. It has been a great experience and a smooth transition. The staff are friendly and most importantly, my nan is happy, so I am happy.

Lovely building and furnishings. Food looks nice, plenty of options. Staff couldn't be more friendly. My mother has been made to feel very much at home and has settled in well.

Good all round. Very helpful and caring.

Well designed and appointment that is well managed. All staff are welcoming and caring of residents, family and each other. Having worked in the care sector in management design and building and maintenance, we think this home is excellent.