Priorslee House

Shifnal Road, Telford TF2 9NN
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9.4 65 Reviews
  • Priorslee House, Telford
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.

Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.

As of autumn 2022, Priorslee House care home is delighted to open the Sweet Pea residential dementia care community, exquisitely furnished to the highest standards.

Delivering personalised care packages for elderly people who would benefit from supportive residential care and dementia care, Priorslee House is able to meet individuals’ wide ranging, changing needs and a home for life.

Beautifully designed around an attractive central courtyard garden, Priorslee House offers state of the art, luxury accommodation in three communities with additional hotel style services and facilities on the ground floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1241

These prices are only a guideline, please contact Priorslee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlottee Green (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)

Priorslee House Reviews (65)

9.4

Priorslee House has a Review Score of 9.4 (9.419) out of 10, based on 28 reviews in the last 2 years.
Over all time Priorslee House has 65 reviews.

Overall Experience
  • 55
  • 7
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Date Published
  • 65
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  • 28
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Reviewer Connection to Priorslee House
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Total of 65, showing 21-40
Review from B P (Daughter-in-law of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort is being taken to allow/support my mother-in-law to settle in.
Medical concerns are being actively addressed to ensure her well being and safety.
I and the family are always been made welcome and never feel unannounced. Very pleased.
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Review from Kevin D (Nephew of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an excellent care home, environment, staff, food all top service.
Everything I could want for my aunt to be in a more beautiful, kind environment.
Staff and management always have a lot of time for residents and family members.
Thank you all.
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Review from C G (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.
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Review from Evelyn G (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is so well looked after in this beautiful care home. The caring staff are patient and understanding with the residents, talking to them, explaining things and reassuring them. My father has Alzheimer's and is very quiet and gentle. He is frail, and the staff keep an eye on him as he is prone
to falling.
The lounge and dining room are beautifully decorated and clean. He is able to choose the meals he wants, and regular hot and cold drinks are available throughout the day.
His room is lovely and warm, with an ensuite bathroom. Clean towels are provided every day.
The manager is very approachable and helpful, treating each resident according to their needs and individual personalities.
I feel very reassured now that my father has settled into this lovely home.
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Review from R S (Son-in-law of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.
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Review from Trevor A (Brother-in-law of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the initial enquiry to the arrival of my brother-in-law, the management team supported the family very well. Staff are friendly and approachable. Night staff were efficient and very good in their communication with family after my brother-in-law had a fall and needed a hospital visit. Meals are
suited to the needs of residents, and choices are varied.
Housekeeping team and maintenance persons support families to make the rooms individual and homely.
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Review from J H (Wife of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were greeted with a warm welcome from the staff.
We were impressed by the quality of the decor and furnishings.
His bedroom was nice and warm, with its own bathroom.
Staff were friendly and brought us cups of tea nad cake.
Staff were warm and reassuring when we had to leave.
My husband said
the food was lovely and lots of it.
I would use this home again.
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Review from S L (Regular Volunteer) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can
honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!
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Review from J C (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the
residents.
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Review from Kate R (Granddaughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What could be a scary and nerve-wracking experience has been made so much easier through kindness and thought out. Everyone has been friendly, relaxed and very understanding. Everyone has talked directly to my 'na' rather than just to us. Everyone is respectful and enjoyable. The staff are wonderful
- thank you for everything. We have come today and Na is having and exercises class - she is delighted and the gym instructor is brilliant!
Well done all and thank you.
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Review from Paul R (Grandson of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, efficient and friendly. It has been a great experience and a smooth transition. The staff are friendly and most importantly, my nan is happy, so I am happy.
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Review from Phil A (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely building and furnishings. Food looks nice, plenty of options. Staff couldn't be more friendly. My mother has been made to feel very much at home and has settled in well.
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Review from Robert B (Brother of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good all round. Very helpful and caring.
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Review from R B (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well designed and appointment that is well managed. All staff are welcoming and caring of residents, family and each other. Having worked in the care sector in management design and building and maintenance, we think this home is excellent.
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Review from C R (Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Priorslee House. It certainly feels like home - my home! The staff are like family to me. The cleanliness is superb and the food is excellent. I love the activities laid on and there is always a member of staff to talk with.
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Review from Sue M (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first visited Priorslee House, I received a first class welcome. My dad is so comfortable, warm and cared for and safe. The home is modern, colourful, fresh and clean all the time. Dad's carers are extremely professional and genuinely very caring, special people. My dad's room is luxurious
and very homely. Dad loves the meals here, they are excellent. The garden and lounge are so lovely, clean and comfortable. Dad loves his bubble baths. Dad loves living at Priorslee House, he's very content and loves his room, staff, meals and drinks. The staff are the best and I highly recommend it to many I know.
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Review from Kim C (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and put my father at ease. I have peace of mind that he is now in a safe environment to get the care he requires. Plenty of social activities to help stimulate him.
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Review from Ray C (Son-in-law of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by the warmth and friendliness of the staff. I can see that my father-in-law will be well looked after.
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Review from A R (Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant. Friendly atmosphere. Carers are very good. I have a stoma and can be very unwell on occasions.
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Review from John W (Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the home before Christmas. I left as planned but as I got back to my bungalow I had to come back. We are like a family at this home. I love living here.
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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Priorslee House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Priorslee House is calculated as follows: ( (224 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 334 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priorslee House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Charlotte

Charlotte Green

Job Title: Deputy Manager Joined: 2013

“For me, kind care is treating each person as an individual, ensuring everyone receives care centred around their individual needs.”

Denise

Denise Maggs-Paulton

Job Title: Home Manager Joined: 2025

To me, kind car means making sure that the people living with us receive care that is respectful, compassionate and effective and meets their personal needs both physical and emotionally and helps them to maintain their wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priorslee House to verify any information. View our terms and conditions. Priorslee House has an Enhanced Service - more info.