
We are particularly happy with her carers who have gone above and beyondAndrew T(Son of Resident/Service User)



We are particularly happy with her carers who have gone above and beyondAndrew T(Son of Resident/Service User)



Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.
Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local...
Care Provided by Priorslee House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Priorslee House for full pricing details and T&Cs.
Contact Priorslee House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Denise Maggs-Paulton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Priorslee House Reviews (70)
Priorslee House has a Review Score of 9.4 (9.446) out of 10, based on 25 reviews in the last 2 years.
Over all time Priorslee House has 70 reviews.
All the staff were unfailingly kind, respecting her wish for privacy and independence. It wasn't long before she told everyone who visited that she had no complaints, the home is clean, the food is good, the glass of wine very welcome and all the staff very kind and supportive.
During her recent illness and death the close relationships between the home and district nurses was evident. Both Mum and we, her children were supported through these last difficult weeks with genuine fondness and care.
We chose Priorslee House in a rush, with just the one visit, but we knew from day 1 that we had made a good choice. We would recommend the home without hesitation.
Mum came for 2 weeks respite, this is her 4th stay and she was greated by a very friendly welcome from both staff and other residents. Mum always comments on how good the food is, her room is very tastful and she likes the decor that much she has had her lounge redecorated using the same colour. There are lots of activities that she can join in with. We would highly recommend a stay here
Dennis has settled in very well after a difficult start. The support staff (both carers & admin) went above & beyond to help us all as a family to adjust to Dennis moving into full-time care. We feel Dennis is extremely well looked after with all his needs being met. Staff are always very friendly and happy to help with any queries we may have. We wouldn't want Dennis to be anywhere else.
Fabulous home from home, staff are lovely and very caring. Food is excellent. They took great care of my Father. I would not hesitate to recommend Priorslee House to anyone looking for a residential care home. Five stars
My mother moved to Priorslee House in July 2025, initially for a short period of respite care. In September 2025 she was diagnosed with a pre-existing condition that was not known at the time of her move and she has subsequently been very poorly. Throughout her stay at Priorslee House she has received excellent care and consideration from the staff who have looked after her. All of the staff have also been very kind and supportive to my wife and I during this difficult period. Access to NHS care, including Stirchley Medical Practice and district nurses, has been first class.
From the moment we went to look at care homes for my auntie, it was a relief to find this place, we had been round quite a few homes. On the day my auntie came to home we felt like she was one of the family, residents are very friendly, coming and chatting to her in her room. I have to say the staff are amazing, nothing is too much trouble, and all are so kind and friendly. I would and have recommended this home to a couple of people looking.
First excellent doesn't quite cover how happy I am with the care and facilities. Mum receives the greatest care, compassion, dignity and I'm so grateful. The home is kept immaculate, the events they put on for the residents are outstanding. I appreciate I can come and eat with Mum, nothing is ever too much trouble. All members of staff are exceptional and I thank them so very much for taking care of Mum. It doesn't seem fair to call out individual, but Paul Chef, Fran, Paige and Petra always go above and beyond.
Mum has been here for over three years and has always received great service, care and attention. Activities have improved over the last few months and Mum enjoys the singers that come in.
We are very happy with the service provided.
Amazing staff, that take care of my mother-in-law. A lovely caring little community.
My mum has dementia and they have treated her with dignity which is all we can ask for.
Many thanks for all your support.
Dementia/Alzheimer's can be so challenging but to receive such support has really helped us.
The way we are welcome to spend as much time as we want and join in with daily activities gives us a part of our mother back that we thought we had lost.
We are now looking at Mom becoming a permanent resident.
It looks a bit odd, giving so many excellents but my mum is settled & happy. She enjoys the food & her daily glass of wine. Her room is kept clean & tidy. I don't envy the staff who have to deal with mum's propensity to not throw anything away.
Thank you so much to everyone, we really do appreciate everything you do.
Since mums arrival 5 weeks ago she has appeared to be much happier than before. The care from all the staff has been excellent. Her social life has now improved thanks for all your help.
A staff member of staff brought my nan to a family wedding. She was excellent, nothing was to much. She kept my nan very happy throughout the day. We could not have asked for a better person to bring my nan. She went above and beyond.
There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.
Thank you for your review, we value all feedback as it helps us to make improvements where required. We are happy to hear that your husbands experience was positive. We take great pride in providing excellent care. We appreciate your comments regarding the staffing levels and understand how...
There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.
This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.
There is no degree of Management whatsoever, it's more of a throw staff under the bus approach.
We're aware of other residents having also moved since Mum so it's definitely not just an us issue.
The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.
We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We...
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 28 Oct 2025
Residents, colleagues, families, and members of the local community are invited to join in the Halloween celebrations at HC-One’s Priorslee House Care Home in Telford, Shropshire, on Friday 31st October....
- 28 Oct 2025
Residents at HC-One’s Priorslee House Care Home in Telford, Shropshire, have been embracing the beauty of the autumn season with a relaxing and creative flower arranging activity, filling the home...
- 22 Oct 2025
Residents at HC-One’s Priorslee House Care Home in Telford, Shropshire, have been celebrating the change of season with a fun-filled day of autumnal baking. The home was alive with warmth...
There are no upcoming events for Priorslee House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: Priorslee House
- 28 Feb 2023Recipient: HC-One
Accreditations
There are no accreditations posted yet for Priorslee House.
Meet the Team (1)

To me, kind car means making sure that the people living with us receive care that is respectful, compassionate and effective and meets their personal needs both physical and emotionally and helps them to maintain their wellbeing.
Frequently Asked Questions about Priorslee House
What types of Care is Priorslee House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Priorslee House have?
There are 71 Single Rooms.
What are the Facilities & Services at Priorslee House?
Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
How far is Priorslee House to the centre of Telford?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priorslee House to verify any information. View our terms and conditions. Priorslee House has an Enhanced Service -more info.