Priesty Fields Care Home

My sister has been a resident at Priesty Fields for 18-months and is suffering from severe Dementia, which is deeply distressing to watch. The building is beautiful and the rooms are light, bright and clean. The staff at Priesty-Fields have been amazing during her time here. They genuinely care, are very understanding, treating people with high levels of respect and dignity. From management through to the administration and laundry team, everyone is pleasant, helpful and happy to communicate. Although there's been several changes of management during the last 18 months, I have never had any difficulty contacting them and have always found the team to be good listeners, approachable, and responsive. Following each visit, we leave knowing that my sister is being well cared for.

It would also help to have a consistent point of contact/key worker who could let me know if Dad needs toiletries bringing in. Or we could effectively investigate/follow up physio or OT requests with etc.

Respite care only. Priesty Fields was chosen as first impressions were that it wasn't like I expected a care home to be. It was clean, bright and welcoming and no 'smell'. Mum was cared for as best able due to her mobility. She did say that the buzzer was not answered when she needed someone. She didn't eat very well but that was not entirely unusual as she could be quite picky at times. Having been approached by the nurse hopefully that can be remedied. All the staff seemed to be very friendly and approachable. We hope to have future respite placements.

Mum has been a resident for over 2 years now. She is safe, cared for and loved. Staff clearly care for all residents and treats them with respect. They show the same care and concern to relatives and friends too. Priesty Feilds has a real community feel to it. I enjoy visiting Mum and chatting with other residents. I leave knowing that Mum will be looked after.

The home is a modern well equipped residence with good quality rooms, kind and considerate staff the food is of variable quality although is being improved. Activities within the home appear limited especially in the area of trips outside the home.

Excellent entertainment and partys, staff tries hard to stimulate the residents and will dance with the residents. Some really good carers who hug and kiss my wife. I'm very impressed.

My wife has now been a resident for almost 12 months. The care staff are excellent, but there is still far too much reliance on agency staff! I sincerely hope and trust that the new management will rectify this. The argument that they cannot afford to pay more is nonsense if they pay agency costs. Unfortunately, the standard and quality of meals is way below what it was and what is advertised! However, the care given is first class and nothing is too much trouble, dealt with in a warm and friendly manner. Overall, Priesty Fields Care Home has my recommendation.

The ratings in the boxes are too limited to give an accurate report, as I would not leave my husband in a care home that did not meet my standards. For example, most of the regular staff are good but there are too many agency staff and some of them do not appear to speak English. There is a new manager who deserves a chance to put things right. The chef is also new, we are self-funding, at approx £1350 per week, which is why I consider it not value for money.

My mum is well cared for and is very happy here.

My mum is very settled and happy. The staff are amazing across all levels.

Overall, very good with very caring and permanent staff but too much use of agency staff. Lunch varies but usually satisfactory. I cannot comment on breakfast or evening meal. Security is almost too good with access to both building, lifts and stairs coded which is very inconvenient.

Poor communication between different functions was observed on a regular basis.

Visiting my brother is very pleasurable, the lovely surroundings, the staff and relaxing atmosphere make my brother very happy, he eats well and looks well and that is a priority. Keep up the good work.

As a friend of the resident - he appeared to be happy during his time in the home - able to have a lovely birthday with friends he had invited - a chef provided at his request a cake - lovely food - the use of a private room. Starting on the ground floor he was able to wonder and meet other residents - either in the lounge or his room and have visitors at all times - coffee etc. always available in the lounge. Moving to the third floor and needing nursing care after a stay in hospital - nothing was too much bother for the staff who coped with his frustration as his illness progressed and he felt unable to do as he had previously. The food and drink provided - difficult to comment - my friend seemed suited and I was not involved with the care costs ie value for money.

Very good. Service very good.

Clean, modern, excellent rooms and cleanliness. Staff are amazing, but desperately short-staffed which has an effect on other things.

My wife came to Priesty for bed rest Oct 2022 having a pressure sore, which is nearly healed now. She is now able to partake in activities which are still limited due to her mobility. The staff and carers always take time to engage with her, but sometimes I do have to mention when things are not right, usually when agency staff don't know her needs. The meals seem better with a new chef. Overall the nurses keep me informed about her care etc. which I appreciate.

Priesty Fields has been an excellent home for our mother-in-law with clean facilities and caring staff. There are regular activities to keep the residents entertained and we are reassured that our relative is well looked after.

Priesty Fields is an amazing, happy, homely and friendly care home, with a very high standard of care, comfort and cleanliness. The staff are the 'heart of the home' and they constantly put the needs and care of residents first. They have provided Dad with a wonderful level of residential care, that gives him a feeling of safety and security while still giving him a voice to choose his own daily routine, which allows him to live his life at his own pace. With the added levels of excellent nursing care at the home, Dad's medical needs are taken care of now and will be in the future, giving us the peace of mind that he will never have to move and will always have the care and company of these amazing staff who he has come to know so well. The home not only offers wonderful facilities but also has a dedicated team of activity coordinators who organise fun, interesting, diverse events that can be enjoyed by everyone, whenever they choose with no pressure. We feel that Dad is enjoying 'the very best of care' and are extremely grateful to everyone for their friendship, dedication and hard work.

We have just visited our two friends and are very impressed with the standard of care. The staff are very friendly, especially two in particular. It is clean and welcoming.