
This care home really looks after its residents! All the staff are friendly and appear happyChris T(Son-in-law of Resident/Service User)

were always assured she was receiving high quality, compassionate care in a beautiful environment.Suzanne B(Niece of Resident/Service User)

The range of activities provides brilliant stimulation, socialisation, laughter and joy.Kelsey G(Daughter of Resident/Service User)

This care home really looks after its residents! All the staff are friendly and appear happyChris T(Son-in-law of Resident/Service User)

were always assured she was receiving high quality, compassionate care in a beautiful environment.Suzanne B(Niece of Resident/Service User)

The range of activities provides brilliant stimulation, socialisation, laughter and joy.Kelsey G(Daughter of Resident/Service User)

Lace Hill Manor is the newest addition to Maria Mallaband’s collection of stunning new builds.
This beautiful new home has been designed with superior care at the heart, united with five-star facilities. These include a wellness spa & therapy room, luxuriously sized suites, beautifully designed living areas oozing with natural light, stunning balconies to admire the landscaped gardens, a children’s room and a Bistro & bar to enjoy your favourite...
Care Provided by Lace Hill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Lace Hill Manor for full pricing details and T&Cs.
Contact Lace Hill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Shipla Nair(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- No restriction on visiting hours.
Parking
- Lace Hill Manor has generous on-site parking.
Lace Hill Manor Reviews (43)
Lace Hill Manor has a Review Score of 9.8 (9.821) out of 10, based on 25 reviews in the last 2 years.
Over all time Lace Hill Manor has 43 reviews.
I would highly recommend Lace Hill Manor. All of the staff are amazing and provide my husband who has dementia with the highest standard of care and kindness. There are so many activities available every day which he is encouraged to participate in designed to provide him with the stimulation he needs. The home itself is bright with lots of natural light and has also become a welcoming and supportive environment for me at a time that has been very emotionally difficult for me to deal with. I simply cannot praise all of the staff highly enough and would like to say a massive thank you to all of them from both my husband and myself.
I wish to share my appreciation and to say thank you to all of the staff at Lace Hill. From the managers, front desk staff to the carers who provide the everyday care that my mum receives. They are all a credit to the home, they are easy to approach, friendly and welcoming whenever I or my family visit. I would highly recommend Lace Hill Manor to families looking for a safe and friendly home for their loved ones. I am so grateful for all the care my mum receives.
Thank you for your lovely comments. We are pleased to hear that you are happy with the care that we provide to your mum. We will pass your compliments to all staff.
Care staff are excellent. I have no concerns re care. I have given 4 stars as I think as titled a luxury care home there are some areas which do not match this ie lack of continuing maintenance/gardener which means things get left. Local contractors should be allowed to come in and cover this. Resident minibus has not been in use for a very long time. A shame as likely a factor that draws relatives to use this care home.
My mother-in-law has settled into Lace Hill Manor Care Home very well, this is because every staff member is very caring and attentive to her. As a family we all feel very welcomed on every visit and nothing is too much trouble.
Thank you for your feedback and kind words. We are delighted to hear that your mother-in-law has managed to settle.
All staff very helpful and kind very understanding towards my Mum. Her room is very clean and tidy, she enjoys the events that are on during the day. She seems to enjoy the food and has never complained of being hungry. Good to see that the gardens have been seen to as it's lovely for my mum to look out on from her room.
Dear Jackie, thank you for your feedback. We are pleased to hear that your Mum enjoys the food and the activities that are on offer. We will continue to ensure that we have a selection of meaningful programmes available for our residents to enjoy.
From the front desk to all the helpful nursing staff, could not fault a single thing.
Would certainly recommend Lace Hill Manor.
An easy top marks all around!
Thank you so much for your fabulous review. We couldn't be happier that Dad has settled so well and he is a true delight! Thank you for putting your trust in us.
My dear mum was only in Lace Hill for 2 weeks, but the kindness, care and support she received were outstanding, as was the care for my dad and the whole family. We were so grateful to the lovely manager for speedily moving Mum in and the staff for helping to find transport. All the staff looking after Mum were exceptionally compassionate and caring, getting to know her quickly despite her limited language. All were so kind to us during her last days, which were in beautiful calm surroundings enabling us to cherish the time we had with her. A huge thank you to you all.
The staff are always so pleasant and welcoming. They are lovely with the children. We particularly enjoyed Lace Hill Manor's 1st birthday party. The home always feels clean and I am thoroughly impressed with it thus far.
Dad is obviously well-cared for in the dementia wing. I have nothing but admiration for the staff who constantly strive to make him feel engaged and interested in circumstances where his capacity is so limited. Every time I visit they have another strategy in place. In addition he is well fed, clean and always nicely dressed. I recommend Lace Hill Manor without reservation.
I can not thank the Lace Hill team enough.
Our mum has been at Lace Hill Manor since the beginning of December 2022 after a brief hospital admission following a rather traumatic family bereavement. This is mum's first care home and she has quickly settled in and is well looked after. The team are always very helpful with any request or query I send them. Thank you for making this whole experience for the family easier to deal with.
Thank you for your kind words. We are so pleased that mum has settled so well.
The five visits I made in recent days were the first I had been able to accomplish since mum moved to Lace Hill Manor, since her time in the hospital. Though clearly, this has been a distressing time for her and she is much diminished she seems to be gradually settling in. I have been so impressed by the quality of her new surroundings in all respects, and have had considerable experience visiting care homes, the attribution of staff and the quality of the care they give here is exemplary. It's a beautiful safe place caring and calm and I feel confident it is the right place for mum now.
It was lovely to see you in the home and look forward to your next visit. Mum has settled in really well!
Having visited my sister several times this year I cannot thank the home enough for everything they do. It is a beautiful home and everyone is always so kind when we visit her. We visited a few homes in and around Buckingham but felt Lace Hill Manor would be the perfect fit for us all to get to. There are always drinks available and have even had afternoon tea when we came last month. Nothing is too much trouble. The staff are friendly and always make sure she is ok. Thank you everyone.
Dad stayed from mid-August for a month's respite on the memory care floor and we were impressed with everything offered at Lace Hill Manor. The CRM was very helpful in making dad's arrival and departure as smooth as possible. Dad settled in very well and the care team was great in making his stay as comfortable as possible. Dad seemed to enjoy the activities he took part in and we all loved the fab cakes and teas on our visits. Lace Hill Manor seemed more like a modern hotel than a care home with light, stylish and comfortable sitting rooms with plenty of space for residents and families/friends to gather. We would definitely recommend Lace Hill Manor for respite care for those living with dementia or Alzheimer's.
Thank you for your kind feedback. We can't wait to welcome Dad back again next week!
Mum went into Lace Hill Manor for respite care following an illness and 5 weeks in hospital and was one of the first residents after the home opened. Lace Hill Manor is beautifully decorated with high quality furnishings and is kept spotlessly clean. All staff have been friendly and supportive to Mum and to us as her family. Mum’s health has deteriorated on a couple of occasions and staff have been very quick to alert medical professionals and call ambulances as needed. They are very keen to work with families for the best outcomes for the residents. We have experienced a few breakdowns in communications, mainly due to a few teething problems with establishing systems and access to contact details with a new team. However, everyone has been very receptive to feedback and proactive at making any changes needed to ensure systems run more smoothly in future. Establishing social activities has been a bit slow but big improvements have been made recently. Overall the care has been very good.
Thank you for your kind words. We loved having Mum with us.
When visiting Lace Hill Manor for the first time, without an appointment, I was made to feel most welcomed and was given a guided tour of the home. A meeting was arranged to assess mums current situation and a place was offered within a week. Moving in day went well and was well organised. The home is new and spacious and the food is excellent. The staff are just wonderful and very friendly and can't do enough for mum. I can pop in and see her any time of the day and mum feels very safe and well looked after. I would recommend the home to anyone. I was worried about the whole process of putting mum into a home however the whole process was made very simple and we are regularly kept up to date with mum's progress together with any issues which may arise. A lot of pressure has been taken off me now knowing that mum is now safe and being well looked after in extremely nice surroundings, with excellent friendly staff.
Thank you for your kind words of support for the team here at Lace Hill Manor. We are so pleased with how mum has settled into life here at Lace Hill Manor and enjoy seeing so many visitors each day come in to spend time with everyone. The process of moving a loved one into a home can often seem...
All the staff at Lace Hill were extremely caring and attentive to my husband, and nothing was too much trouble, especially during the last few weeks of his life. This made his passing so much easier for myself, family and friends who came to visit. I cannot praise Lace Hill enough and would definitely recommend it to anyone looking for a care home.
Thank you so much for your kind words towards the home and the staff here at Lace Hill Manor. We feel incredibly proud to have been given a chance to support you all in what can always be difficult circumstances. Rest assured you are always welcome into the home to come and see us again.
Whenever I visit my brother the receptionist was outstanding, always offering refreshments for however long I stayed. The staff were cheerful and helpful.
Thank you so much for your kind words and we will ensure your feedback is passed on to the team.
The home is newly constructed and feels more like an upmarket hotel than a traditional care home, with lots of light, bright modern communal spaces, lovely ensuite resident rooms and lots of thoughtful facilities (think grandchildren's playroom; mini beauty salon etc).
But obviously, you want more than a nice environment when thinking about a care home, and our experience was that all the staff were attentive, warm and fun. There always seemed to be a member of staff with him when we visited (and you can pop in any time, so it's not just for when they are 'on show'!) - doing a jigsaw or just having a chat.
He seemed to benefit greatly from the structure and stimulation - and it was good to see carers encouraging and helping him to walk to the dining room for meals, for example, and not just popping him into a wheelchair for convenience.
Dear Louise, thank you for your lovely feedback on the home and the team here at Lace Hill Manor. We very much appreciate the support that comes from all of our families within the home. We really hope that Dad enjoyed his respite stay with us and hope to see you all again very soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 June 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lace Hill Manor.
There are no upcoming events for Lace Hill Manor.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Lace Hill Manor.
Meet the Team (7)

Hi, I am Shilpa, the home manager at the luxury care home, Lacehill Manor in Buckingham. Welcome to our website!
I began my nursing career in 2008 and have worked in the coronary care unit for more than 10 years before starting my journey as an overseas nurse. I completed my master's in nursing before moving to the UK and have been working with a care home since 2018 as Deputy manager, progressing to registered home manager. I strongly believe in a holistic care approach working alongside residents, families and friends as well as the community support team and healthcare professionals in providing the best quality care to our residents.
We, as a team here, focus on providing person-centred care for all our residents, and I am committed not only to maintaining the highest standard of care but also to ensuring residents are living fulfilling lives. I am looking forward to making a strong relationship with the residents, families and the staff. For anyone considering care for themselves or for a loved one, our doors are open for you to visit and meet the team.

He has worked in social care since he was 16 years old, starting with weekend shifts whilst he was still in education, and then becoming full-time. He describes caring for the people who live with us as his dream job, as he makes a difference to people's lives every day. He has developed his career over the years with numerous courses and qualifications, leading to his current Deputy role.
Callum can't imagine himself anywhere else but Lace Hill Manor, caring for the residents, families and the team.

She has been working in the care sector for the last 8 years, and before that was in retail - although she wishes she made the move into social care sooner. The best part of her day is interacting with the people who live with their families, who are welcomed into our home like old friends.
Outside of work, Tracey has 5 sons and 10 grandchildren to look after, as well as her 70kg dog called Hagrid, who she describes as her 'fur baby'.

Carrie is a member of the Lifestyle team at Lace Hill Manor, spending her day creating activities for the people that live with us to enjoy.
She started at Lace Hill Manor in 2022 as a Care Assistant and transitioned into the Lifestyle team when her passion for engaging people to have fun every day was noticed. She loves her job and is proud of the feedback she gets from the residents and the team.

She was an assistant in a Nursery for 15 years before moving into the social care sector, and is glad she made the move to social care as she enjoys being part of a large team.
Charlotte is deaf and lip-reads as the main part of her communication. She also carries a small whiteboard with her, in case anyone who lives with us needs something written down. She says she felt welcomed as part of the team straightaway, and is always included and respected as a member of the wider team.
Outside of work, Charlotte enjoys walking her dog, reading and watching films.

Berty, our grey and white guinea pig, joined the team at Lace Hill Manor in February and has adapted to his new home really well.
Named by the people who live with us, he makes lovely squeaks when he is picked up and is really calm when snuggling close to anyone's body or when his cheeks are stroked.

Henry, our scruffy tri-coloured guinea pig, joined the team at Lace Hill Manor in February and has adapted to his new home really well.
Named by the people that live with us, he is proving difficult to catch, but really enjoys a cuddle and particularly enjoys snuggling into elbows or necks.
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