Lace Hill Manor

112 Needlepin Way, Buckingham MK18 7RB
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9.7 35 Reviews
  • Lace Hill Manor, Buckingham
Lace Hill Manor is the newest addition to Maria Mallaband’s collection of stunning new builds.

This beautiful new home has been designed with superior care at the heart, united with five-star facilities. These include a wellness spa & therapy room, luxuriously sized suites, beautifully designed living areas oozing with natural light, stunning balconies to admire the landscaped gardens, a children’s room and a Bistro & bar to enjoy your favourite tipple from, to name a few.

As a home, Lace Hill Manor wants to provide not only the very best physical environment for those living there, but an opportunity for them to live life to the fullest, celebrate their individuality and create an open culture where they are confident in being able to push the boundaries to ensure they continue living as the people they are and have always been - this is a home that will truly be led by the people who live and work there.

The home is lucky to be surrounded by such a vibrant resident community in Buckingham and the team feel both proud and excited to be joining that, with the quaint and cosy town being the perfect place to settle into.
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Care Provided by Lace Hill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £2054
  • Self-Funded Nursing Dementia Care: from £2154

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Lace Hill Manor to find out the exact price for your requirements.

Contact Lace Hill Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lace Hill Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shipla Nair (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • No restriction on visiting hours.

Parking

  • Lace Hill Manor has generous on-site parking.

Lace Hill Manor Reviews (35)

9.7

Lace Hill Manor has a Review Score of 9.7 (9.728) out of 10, based on 18 reviews in the last 2 years.
Over all time Lace Hill Manor has 35 reviews.

Overall Experience
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Total of 35, showing 21-35
Review from H V (Relative of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step nan has been a resident for several months now and has settled in really well. She really has flourished at Lace Hill Manor. Having more company has definitely brightened her mood. It's great to see her doing activities and being social as previously she lived a fairly lonely life.
The staff
are always so pleasant and welcoming. They are lovely with the children. We particularly enjoyed Lace Hill Manor's 1st birthday party. The home always feels clean and I am thoroughly impressed with it thus far.
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Review from Sarah T (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is obviously well-cared for in the dementia wing. I have nothing but admiration for the staff who constantly strive to make him feel engaged and interested in circumstances where his capacity is so limited. Every time I visit they have another strategy in place. In addition he is well fed, clean
and always nicely dressed. I recommend Lace Hill Manor without reservation.
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Review from Julie B (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted into Lace Hill Manor Care Home in September 2022 on end-of-life care. I believe it was due to the care she received from nurses, carers and all the other staff that she stayed with me until the end of March. Her quality of life was practically zero but the team there all gave
her their complete attention and care, she was always treated with respect and dignity. The care they have shown me has also been outstanding. Watching my mum slowly fade away on a daily basis has been very difficult and occasionally my emotions got the better of me but the staff were always there to support me too and for that, I can't praise them enough. This has been a very sad period for my lovely mum, myself and my family but being in the tranquil space with the support of all the staff, seeing my mother receive such brilliant care has made the saddest of days seem just that bit more bearable.
I can not thank the Lace Hill team enough.
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Review from Joanne d (Daughter of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Lace Hill Manor since the beginning of December 2022 after a brief hospital admission following a rather traumatic family bereavement. This is mum's first care home and she has quickly settled in and is well looked after. The team are always very helpful with any request or query
I send them. Thank you for making this whole experience for the family easier to deal with.
Reply from Steve Ward, CRM at Lace Hill ManorThank you for your kind words. We are so pleased that mum has settled so well.
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Review from A K (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The five visits I made in recent days were the first I had been able to accomplish since mum moved to Lace Hill Manor, since her time in the hospital. Though clearly, this has been a distressing time for her and she is much diminished she seems to be gradually settling in. I have been so impressed by
the quality of her new surroundings in all respects, and have had considerable experience visiting care homes, the attribution of staff and the quality of the care they give here is exemplary. It's a beautiful safe place caring and calm and I feel confident it is the right place for mum now.
Reply from Steve Ward, CRM at Lace Hill ManorIt was lovely to see you in the home and look forward to your next visit. Mum has settled in really well!
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Review from Brian W (Brother of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited my sister several times this year I cannot thank the home enough for everything they do. It is a beautiful home and everyone is always so kind when we visit her. We visited a few homes in and around Buckingham but felt Lace Hill Manor would be the perfect fit for us all to get to. There
are always drinks available and have even had afternoon tea when we came last month. Nothing is too much trouble. The staff are friendly and always make sure she is ok. Thank you everyone.
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Review from U L (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad stayed from mid-August for a month's respite on the memory care floor and we were impressed with everything offered at Lace Hill Manor. The CRM was very helpful in making dad's arrival and departure as smooth as possible. Dad settled in very well and the care team was great in making his stay as
comfortable as possible. Dad seemed to enjoy the activities he took part in and we all loved the fab cakes and teas on our visits. Lace Hill Manor seemed more like a modern hotel than a care home with light, stylish and comfortable sitting rooms with plenty of space for residents and families/friends to gather. We would definitely recommend Lace Hill Manor for respite care for those living with dementia or Alzheimer's.
Reply from Steve Ward, CRM at Lace Hill ManorThank you for your kind feedback. We can't wait to welcome Dad back again next week!
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Review from K P (Daughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went into Lace Hill Manor for respite care following an illness and 5 weeks in hospital and was one of the first residents after the home opened. Lace Hill Manor is beautifully decorated with high quality furnishings and is kept spotlessly clean. All staff have been friendly and supportive to Mum
and to us as her family. Mum’s health has deteriorated on a couple of occasions and staff have been very quick to alert medical professionals and call ambulances as needed. They are very keen to work with families for the best outcomes for the residents. We have experienced a few breakdowns in communications, mainly due to a few teething problems with establishing systems and access to contact details with a new team. However, everyone has been very receptive to feedback and proactive at making any changes needed to ensure systems run more smoothly in future. Establishing social activities has been a bit slow but big improvements have been made recently. Overall the care has been very good.
Reply from Steve Ward, CRM at Lace Hill ManorThank you for your kind words. We loved having Mum with us.
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Review from Philip B (Son of Resident) published on 29 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting Lace Hill Manor for the first time, without an appointment, I was made to feel most welcomed and was given a guided tour of the home. A meeting was arranged to assess mums current situation and a place was offered within a week. Moving in day went well and was well organised. The home
is new and spacious and the food is excellent. The staff are just wonderful and very friendly and can't do enough for mum. I can pop in and see her any time of the day and mum feels very safe and well looked after. I would recommend the home to anyone. I was worried about the whole process of putting mum into a home however the whole process was made very simple and we are regularly kept up to date with mum's progress together with any issues which may arise. A lot of pressure has been taken off me now knowing that mum is now safe and being well looked after in extremely nice surroundings, with excellent friendly staff.
Reply from Steve Ward, CRM at Lace Hill ManorThank you for your kind words of support for the team here at Lace Hill Manor. We are so pleased with how mum has settled into life here at Lace Hill Manor and enjoy seeing so many visitors each day come in to spend time with everyone. The process of moving a loved one into a home can often seem daunting however I am pleased we were able to make things so easy for you and your brother and look forward to providing ongoing support to mum and yourselves moving forward. Thank you once again.
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Review from K A (Wife of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Lace Hill were extremely caring and attentive to my husband, and nothing was too much trouble, especially during the last few weeks of his life. This made his passing so much easier for myself, family and friends who came to visit. I cannot praise Lace Hill enough and would definitely
recommend it to anyone looking for a care home.
Reply from Steve Ward, CRM at Lace Hill ManorThank you so much for your kind words towards the home and the staff here at Lace Hill Manor. We feel incredibly proud to have been given a chance to support you all in what can always be difficult circumstances. Rest assured you are always welcome into the home to come and see us again.
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Review from R E (Sister of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my brother the receptionist was outstanding, always offering refreshments for however long I stayed. The staff were cheerful and helpful.
Reply from Steve Ward, CRM at Lace Hill ManorThank you so much for your kind words and we will ensure your feedback is passed on to the team.
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Review from Louise A (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who suffers from Alzheimer's recently spent a month at Lace Hill and experienced a really high level of care.
The home is newly constructed and feels more like an upmarket hotel than a traditional care home, with lots of light, bright modern communal spaces, lovely ensuite resident rooms
and lots of thoughtful facilities (think grandchildren's playroom; mini beauty salon etc).
But obviously, you want more than a nice environment when thinking about a care home, and our experience was that all the staff were attentive, warm and fun. There always seemed to be a member of staff with him when we visited (and you can pop in any time, so it's not just for when they are 'on show'!) - doing a jigsaw or just having a chat.
He seemed to benefit greatly from the structure and stimulation - and it was good to see carers encouraging and helping him to walk to the dining room for meals, for example, and not just popping him into a wheelchair for convenience.
Reply from Steve Ward, Customer Relations Manager at Lace Hill ManorDear Louise, thank you for your lovely feedback on the home and the team here at Lace Hill Manor. We very much appreciate the support that comes from all of our families within the home. We really hope that Dad enjoyed his respite stay with us and hope to see you all again very soon.
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Review from C G (Wife of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had a month's respite care which has been well managed. He has enjoyed it very much with plenty of the carers taking time to help and engage him in activities. Their patience and attention was second to none. As it is a new care home everything is up to date and arranged with dementia
patients and other residents in mind. I really was grateful for the way my husband improved with the care he received.
Reply from Steve Ward, Customer Relations Manager at Lace Hill ManorThank you for your kind words and for choosing Lace Hill Manor. We are really pleased to hear that your husband's time with us was spent so well, and we loved having him in our home. Your visits were always most welcomed with the dogs, and we hope to see you all again very soon.
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Review from Sharon G (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to the incredible staff at Lace Hill Manor for the exceptional care that my mother received in the short time that she was with them.
Going into a care home was always my mother's worst nightmare - but Lace Hill is more like a 5-star hotel than a care home, and
she was very happy to be there.
Sadly she was very poorly and passed away only a few weeks after moving in - but the care and compassion shown to both my mother and myself, during that very difficult time, by each and every member of their staff was quite exceptional. Myself and my brother will be eternally grateful to all of them for that.


I have no hesitation in recommending Lace Hill Manor to anyone who is making the difficult decision to put a loved one into care- it is quite simply exceptional in every way.

Reply from Steve Ward, Customer Relations Manager at Lace Hill ManorDear Sharon, thank you so much for your kind words and continued support of the team here at Lace Hill Manor. We were all so touched by Mum’s stay with us, and I know she is greatly missed by us all. You are always welcome into our home and look forward to seeing you and ponies very soon.
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Review from Peter S (Son of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to every member of staff at Lace Hill Manor. My mother had been in care for nearly five years before we made the decision to move her to this beautiful home. She has settled very quickly and gets brilliant care and attention. Thank you all, to a brilliant team.
Reply from Steve Ward, Customer Relations Manager at Lace Hill ManorDear Peter, thank you for your continued support of the team here at Lace Hill Manor. It has been an absolute pleasure to support Mum and welcome the family into the home.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Lace Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Lace Hill Manor is calculated as follows: ( (177 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Lace Hill Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Shilpa

Shilpa Nair

Job Title: Home Manager Joined: 2025

Hi, I am Shilpa, the home manager at the luxury care home, Lacehill Manor in Buckingham. Welcome to our website!


I began my nursing career in 2008 and have worked in the coronary care unit for more than 10 years before starting my journey as an overseas nurse. I completed my master's in nursing before moving to the UK and have been working with a care home since 2018 as Deputy manager, progressing to registered home manager. I strongly believe in a holistic care approach working alongside residents, families and friends as well as the community support team and healthcare professionals in providing the best quality care to our residents.


We, as a team here, focus on providing person-centred care for all our residents, and I am committed not only to maintaining the highest standard of care but also to ensuring residents are living fulfilling lives. I am looking forward to making a strong relationship with the residents, families and the staff. For anyone considering care for themselves or for a loved one, our doors are open for you to visit and meet the team.

Callum

Callum Tunks

Job Title: Deputy Home Manager

Callum is the Deputy Home Manager at Lace Hill Manor, and takes control of the day-to-day staff rotas and care team.
He has worked in social care since he was 16 years old, starting with weekend shifts whilst he was still in education, and then becoming full-time. He describes caring for the people who live with us as his dream job, as he makes a difference to people's lives every day. He has developed his career over the years with numerous courses and qualifications, leading to his current Deputy role.


Callum can't imagine himself anywhere else but Lace Hill Manor, caring for the residents, families and the team.

Tracey

Tracey Mowatt

Job Title: Business Administrator

Tracey is the Business Administrator at Lace Hill Manor and is responsible for the Administration team, including Reception.
She has been working in the care sector for the last 8 years, and before that was in retail - although she wishes she made the move into social care sooner. The best part of her day is interacting with the people who live with their families, who are welcomed into our home like old friends.


Outside of work, Tracey has 5 sons and 10 grandchildren to look after, as well as her 70kg dog called Hagrid, who she describes as her 'fur baby'.

Carrie

Carrie Cox

Job Title: Lifestyle Asssistant Joined: 2022

Carrie is a member of the Lifestyle team at Lace Hill Manor, spending her day creating activities for the people that live with us to enjoy.


She started at Lace Hill Manor in 2022 as a Care Assistant and transitioned into the Lifestyle team when her passion for engaging people to have fun every day was noticed. She loves her job and is proud of the feedback she gets from the residents and the team.

Charlotte

Charlotte Bickham

Job Title: Housekeeper Joined: 2022

Charlotte is a member of the Housekeeping team at Lace Hill Manor, and is a lovely, smiley face around the home.
She was an assistant in a Nursery for 15 years before moving into the social care sector, and is glad she made the move to social care as she enjoys being part of a large team.


Charlotte is deaf and lip-reads as the main part of her communication. She also carries a small whiteboard with her, in case anyone who lives with us needs something written down. She says she felt welcomed as part of the team straightaway, and is always included and respected as a member of the wider team.


Outside of work, Charlotte enjoys walking her dog, reading and watching films.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lace Hill Manor to verify any information. View our terms and conditions. Lace Hill Manor has an Enhanced Service - more info.