Lace Hill Manor

Staff are very helpful and friendly, care home very clean and tidy. Supportive to mums needs and patient and helpful suggestions for mums care.

I love the layout of the care home, it's spacious and light, lots of room for mum to walk about. When I come to visit, I love that I can easily see Mum has been well cared for. Her clothes have been chosen so she looks nice. The laundry does an excellent job, as mum regularly spills coffee down her top, but they always get the stains out. When mum is on form, there is always something going on. But on the days she isn't she is allowed to sleep with dignity.

My sister has settled in very well. She has been with you now for about a year. Whenever I see her she invariably praises her environment and enjoys the ambiance at Lace Hill Manor as do I. The staff are always welcoming and helpful and I do thank them for their care of my sister. Thank you all from my husband and myself.

All staff have been very helpful. Nothing is too much trouble.

If I ever need to be in a care home, I would pick Lace Hill, and if I ever know someone who needs to be cared for, I'd 100% choose Lace Hill Manor.

I would highly recommend Lace Hill Manor. All of the staff are amazing and provide my husband who has dementia with the highest standard of care and kindness. There are so many activities available every day which he is encouraged to participate in designed to provide him with the stimulation he needs. The home itself is bright with lots of natural light and has also become a welcoming and supportive environment for me at a time that has been very emotionally difficult for me to deal with. I simply cannot praise all of the staff highly enough and would like to say a massive thank you to all of them from both my husband and myself.

I wish to share my appreciation and to say thank you to all of the staff at Lace Hill. From the managers, front desk staff to the carers who provide the everyday care that my mum receives. They are all a credit to the home, they are easy to approach, friendly and welcoming whenever I or my family visit. I would highly recommend Lace Hill Manor to families looking for a safe and friendly home for their loved ones. I am so grateful for all the care my mum receives.

Care staff are excellent. I have no concerns re care. I have given 4 stars as I think as titled a luxury care home there are some areas which do not match this ie lack of continuing maintenance/gardener which means things get left. Local contractors should be allowed to come in and cover this. Resident minibus has not been in use for a very long time. A shame as likely a factor that draws relatives to use this care home.

My mother-in-law has settled into Lace Hill Manor Care Home very well, this is because every staff member is very caring and attentive to her. As a family we all feel very welcomed on every visit and nothing is too much trouble.

All staff very helpful and kind very understanding towards my Mum. Her room is very clean and tidy, she enjoys the events that are on during the day. She seems to enjoy the food and has never complained of being hungry. Good to see that the gardens have been seen to as it's lovely for my mum to look out on from her room.

Would certainly recommend Lace Hill Manor.

An easy top marks all around!

My dear mum was only in Lace Hill for 2 weeks, but the kindness, care and support she received were outstanding, as was the care for my dad and the whole family. We were so grateful to the lovely manager for speedily moving Mum in and the staff for helping to find transport. All the staff looking after Mum were exceptionally compassionate and caring, getting to know her quickly despite her limited language. All were so kind to us during her last days, which were in beautiful calm surroundings enabling us to cherish the time we had with her. A huge thank you to you all.

The staff are always so pleasant and welcoming. They are lovely with the children. We particularly enjoyed Lace Hill Manor's 1st birthday party. The home always feels clean and I am thoroughly impressed with it thus far.

Dad is obviously well-cared for in the dementia wing. I have nothing but admiration for the staff who constantly strive to make him feel engaged and interested in circumstances where his capacity is so limited. Every time I visit they have another strategy in place. In addition he is well fed, clean and always nicely dressed. I recommend Lace Hill Manor without reservation.

I can not thank the Lace Hill team enough.

Our mum has been at Lace Hill Manor since the beginning of December 2022 after a brief hospital admission following a rather traumatic family bereavement. This is mum's first care home and she has quickly settled in and is well looked after. The team are always very helpful with any request or query I send them. Thank you for making this whole experience for the family easier to deal with.

The five visits I made in recent days were the first I had been able to accomplish since mum moved to Lace Hill Manor, since her time in the hospital. Though clearly, this has been a distressing time for her and she is much diminished she seems to be gradually settling in. I have been so impressed by the quality of her new surroundings in all respects, and have had considerable experience visiting care homes, the attribution of staff and the quality of the care they give here is exemplary. It's a beautiful safe place caring and calm and I feel confident it is the right place for mum now.

Having visited my sister several times this year I cannot thank the home enough for everything they do. It is a beautiful home and everyone is always so kind when we visit her. We visited a few homes in and around Buckingham but felt Lace Hill Manor would be the perfect fit for us all to get to. There are always drinks available and have even had afternoon tea when we came last month. Nothing is too much trouble. The staff are friendly and always make sure she is ok. Thank you everyone.

Dad stayed from mid-August for a month's respite on the memory care floor and we were impressed with everything offered at Lace Hill Manor. The CRM was very helpful in making dad's arrival and departure as smooth as possible. Dad settled in very well and the care team was great in making his stay as comfortable as possible. Dad seemed to enjoy the activities he took part in and we all loved the fab cakes and teas on our visits. Lace Hill Manor seemed more like a modern hotel than a care home with light, stylish and comfortable sitting rooms with plenty of space for residents and families/friends to gather. We would definitely recommend Lace Hill Manor for respite care for those living with dementia or Alzheimer's.