Lace Hill Manor

Mum went into Lace Hill Manor for respite care following an illness and 5 weeks in hospital and was one of the first residents after the home opened. Lace Hill Manor is beautifully decorated with high quality furnishings and is kept spotlessly clean. All staff have been friendly and supportive to Mum and to us as her family. Mum’s health has deteriorated on a couple of occasions and staff have been very quick to alert medical professionals and call ambulances as needed. They are very keen to work with families for the best outcomes for the residents. We have experienced a few breakdowns in communications, mainly due to a few teething problems with establishing systems and access to contact details with a new team. However, everyone has been very receptive to feedback and proactive at making any changes needed to ensure systems run more smoothly in future. Establishing social activities has been a bit slow but big improvements have been made recently. Overall the care has been very good.

When visiting Lace Hill Manor for the first time, without an appointment, I was made to feel most welcomed and was given a guided tour of the home. A meeting was arranged to assess mums current situation and a place was offered within a week. Moving in day went well and was well organised. The home is new and spacious and the food is excellent. The staff are just wonderful and very friendly and can't do enough for mum. I can pop in and see her any time of the day and mum feels very safe and well looked after. I would recommend the home to anyone. I was worried about the whole process of putting mum into a home however the whole process was made very simple and we are regularly kept up to date with mum's progress together with any issues which may arise. A lot of pressure has been taken off me now knowing that mum is now safe and being well looked after in extremely nice surroundings, with excellent friendly staff.

All the staff at Lace Hill were extremely caring and attentive to my husband, and nothing was too much trouble, especially during the last few weeks of his life. This made his passing so much easier for myself, family and friends who came to visit. I cannot praise Lace Hill enough and would definitely recommend it to anyone looking for a care home.

Whenever I visit my brother the receptionist was outstanding, always offering refreshments for however long I stayed. The staff were cheerful and helpful.

He seemed to benefit greatly from the structure and stimulation - and it was good to see carers encouraging and helping him to walk to the dining room for meals, for example, and not just popping him into a wheelchair for convenience.

Sadly she was very poorly and passed away only a few weeks after moving in - but the care and compassion shown to both my mother and myself, during that very difficult time, by each and every member of their staff was quite exceptional. Myself and my brother will be eternally grateful to all of them for that.

I have no hesitation in recommending Lace Hill Manor to anyone who is making the difficult decision to put a loved one into care- it is quite simply exceptional in every way.

My husband has had a month's respite care which has been well managed. He has enjoyed it very much with plenty of the carers taking time to help and engage him in activities. Their patience and attention was second to none. As it is a new care home everything is up to date and arranged with dementia patients and other residents in mind. I really was grateful for the way my husband improved with the care he received.

I would like to say a massive thank you to every member of staff at Lace Hill Manor. My mother had been in care for nearly five years before we made the decision to move her to this beautiful home. She has settled very quickly and gets brilliant care and attention. Thank you all, to a brilliant team.