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Lakeview Grange

93 - 94 Whyke Road, Chichester, West Sussex PO19 8JF
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We can't thank the team at Lakeview Grange enough for everything. They are all amazing.Sally A(Daughter of Resident/Service User)
Lakeview Grange, Chichester
The staff and facilities are truly fantastic. Thank you.Annette T(Daughter of Resident/Service User)
Lakeview Grange, Chichester
Lakeview Grange, Chichester

Lakeview Grange Care Home in Chichester, is a luxury care home offering exceptional residential, dementia and respite care in elegant surroundings. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Lakeview Grange combines outstanding design with compassionate, person-centred care.

The home offers beautifully appointed en-suite bedrooms plus 1-bedroom care suites ideal for couples. A dedicated dementia community offers specialist support within a...  

Care Provided by Lakeview Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,950
Residential Dementia CareFrom £1,750From £1,946

Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.

Contact Lakeview Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Shaun Matthews (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (47)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors welcome every day.

Parking

  • Parking spaces available at the front of Lakeview Grange.

Lakeview Grange Reviews (88)

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9.9

Lakeview Grange has a Review Score of 9.9 (9.932) out of 10, based on 67 reviews in the last 2 years. Over all time Lakeview Grange has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from Philippa C (Daughter of Resident) published on 4 November 2025 Submitted via Website
Overall Experience

Mum recently moved into Lakeview Grange and I cannot be more reassured of her care at this time. The staff are amazing, without exception. She seems to have settled quickly, much to my surprise! She had a hair cut this week and she looks better than she has in years! Everyone is kind and generous with their time and skills. I feel confident that she is receiving the very best care and attention. Thank you to everyone.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind review. The whole team at Lakeview Grange are committed to making their resident's life's, comfortable, happy and safe. Look forward to seeing you soon. Best wishes Jackie

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Review from M D (Daughter of Resident) published on 20 October 2025 Submitted via Website
Overall Experience

My mum has recently moved into Lakeview grange . I can honestly say ALL the staff are so professional , caring and friendly . They have taken time to ask mum and myself several times if there is anything they can do or not do to make mums transition easier .I feel confident mum is comfortable and safe there . It's a beautiful place with beautiful people .

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

such kind words. thank you for taking the time to express your thoughts. The whole team strive to deliver the best support your dear mother deserves. Look forward to seeing you soon .

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Review from Hannah K (Daughter of Resident) published on 17 October 2025 Submitted via Website
Overall Experience
My mum joined the community at LakeView Grange two weeks ago - we couldn't imagine her settling in - she had been very unhappy at home for the last few months and we had tried everything to support her.
Within a couple of days, she was smiling again, she has a wide circle of friends and she views her room as her "house".

All the staff have been amazing - they are very skilled at navigating the challenges that dementia brings and there is a real sense of warmth and kindness at Lakeview. My mum is happier than she has been for a very long time - and we feel very welcome. The range of activities is amazing and her room is large, airy, modern and comfortable. We feel very luck to have discovered Lakeview and would thoroughly recommend.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind review. It is a 'whole team' approach that makes Lakeview Grange the care home that it is today. It is a pleasure to care for your dear mum and a joy when we see that smile on her face. Look forward to seeing you soon.

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Review from Dominique K (Daughter of Resident) published on 16 October 2025 Submitted via Website
Overall Experience
My mum has been in Lakeview Grange for two weeks. The change in her is almost miraculous. She arrived traumatised, almost psychotic, having had a very difficult experience with a live in carer for a month - her dementia had been misunderstood and she clearly felt unsafe. Since being at Lakeview she now smiles, she is calm, and has settled in so well to the routine. I can see she feels safe and she once again has a bloom in her cheeks I haven't seen for years.
The staff are all absolutely wonderful - the home feels like a big (albeit unusual!) warm, friendly and loving family.
The home is spotless and welcoming.
The activities are stimulating and super-well organised.
I can visit anytime and always feel welcome and listened to.
My mums room is lovely and she definitely is making this marvellous place her home.

Thank you to this brilliant gem - a safe haven for a group of wonderful older people.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your amazing review. We have shared your review with the whole team. It takes passion, dignity, respect & kindness to make a great home and we believe we do that with our exceptional team at Lakeview Grange.

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Review from Mark W (Son of Resident) published on 8 October 2025 Submitted via Website
Overall Experience
The staff are simply delightful, the care given to dad has been outstanding. The food is excellent along with great surroundings , well done to all at Lakeview .

Lakeview should be considered as a great option for anyone seeking care and support.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Dear Mark. Thank you for your review for Lakeview Grange. The team are very proud and dedicated to delivering the best care and support for their residents. Best wishes Jackie

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Review from Pauline B (Daughter of Resident) published on 6 October 2025 Submitted via Website
Overall Experience
From the moment Dad arrived at Lakeview, he and I have been made so welcome.
From the Receptionists, the first friendly person you see on arrival, to ALL staff, they made us feel special.
Admissions manager has been absolutely great, right from day one. Always helpful with practical solutions for everything.
Beautiful Home, lovely, comfortable and modern rooms.
Lots of activities for the residents. Outings, craft sessions, musical moments, and much more.
Fantastic menus too.

All in all, a lovely friendly Care Home.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you some for your review for Lakeview Grange. It means so much to our team. Best wishes Jackie

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Review from Diane G (Friend of Resident) published on 28 August 2025 Submitted via Website
Overall Experience

My friend recently stayed at Lakeview for a two-week respite and we were both so impressed with every aspect of the home. The staff were warm, attentive, and genuinely caring, and the beautiful surroundings created such a peaceful atmosphere. My friend especially enjoyed the varied activities - with the art class being a particular highlight - and spent many happy hours in the stunning gardens. Everything about her stay exceeded our expectations, and I would wholeheartedly recommend Lakeview to anyone looking for exceptional care in a truly lovely setting.

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Review from J B (Granddaughter of Resident) published on 14 August 2025 Submitted via Postal Card
Overall Experience

I recently travelled to Chichester to visit my nan who has moved to Lakeview Grange after a nasty fall at home. To be honest, I had pre-conceived thought to what I was going to expect, but when I arrived I was completely blown away by the kind welcome from the receptionist. The facilities are classy, clean and comfortable. Lots of activities planned for the week ahead. The food is 1st class and most important is that my nan seemed very happy. The care team, very attentive. I couldn't wish for more. Thank you Lakeview Grange.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so very much for your kind review. At Lakeview Grange we try to very hard to ensure that our residents are well cared for, safe and happy. Look forward to seeing you soon. Best wishes, The Lakeview team.

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Review from Lisa R (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card
Overall Experience

My mother recently moved to Lakeview Grange. I have been amazed with the attention she has received. I now have gone back to being her daughter again not her carer. The staff are truly kind, the facilities are amazing and the food is out of this world. I would recommend Lakeview Grange home in the area.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your positive review. The team at Lakeview Grange try very hard to ensure our residents are well cared for in every way and kept safe. Best wishes.

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Review from Fiona B (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience
Initially my mum had a short stay at Lakeview Grange, after a fall at home. She loved her stay so much that she decided to make Lakeview Grange her home for life. Everything about the home I can not fault and so pleased that I helped choose the right home for her.

"Excellent".

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your kind words. We are very pleased that your mother has settled down so well. Look forward to seeing you soon. Best wishes, Home Admission Advisor

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Review from E B (Partner of Resident) published on 22 July 2025 Submitted via Website
Overall Experience
I feel well qualified to write this review as a retired health care professional that worked in a local G P practice for over thirty two years r Role took me out to all the local Nursing and Care homes within the locality to enable me To carry out flu vaccination programs and dementia reviews, this was then another nursing home
I lakeside View Offers superb standard of nursing care, It is very friendly but professional and has the feeling of being in a hotel for both residents and visitors
,, nothing is too much trouble attending to the patients or indeed their visitors, their approach is welcoming and the facilities on offer certainly gives more of a hotel feel than a nursing home.
The environment is safe and secure and very welcoming.

I can strongly recommend this Home for quality care, not just for medical care but for the holistic management required for loved ones. Every aspect is catered for from physio to entertainment and quality catering,

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your kind words. They mean so much to the whole team who work very hard to ensure our residents receive the best care and support. Look forward to seeing you soon . Best wishes

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Review from Fernando M (Resident / Service User) published on 16 July 2025 Submitted via Postal Card
Overall Experience
In general, wonderful service.

Many, many thanks.

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Review from Verity D (Friend of Resident) published on 9 July 2025 Submitted via Website
Overall Experience

My friend came to Lakeview Grange for 2 weeks convalescent care following spinal surgery. Given that the notice was short the admissions process was first rate and the staff acted promptly and considerately to ensure that everything was completed in time. The Admissions Manager even started the admissions process while on holiday! My friend absolutely loved Lakeview Grange. The facilities are first rate and varied, with numerous leisure and entertainment options for residents - including the ability to host guests for lunch parties as my friend did! The room and en suite bathroom were spacious, comfortable and well-equipped. But most importantly all the staff were so professional and so friendly - my friend felt completely confident in the excellent care he received throughout his stay and completely at home, the atmosphere was warm and welcoming and nothing was too much trouble. We would have absolutely no hesitation whatsoever in recommending Lakeview Grange - thank you.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind words. Lakeview Grange are so happy to know that your friend had a great time while with us. With best wishes.

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Review from Lyn D (Daughter-in-law of Resident) published on 30 June 2025 Submitted via Website
Overall Experience
We needed to arrange Respite care quickly for our mother. The lady who took the first phone call was extremely professional ! We had a call in the evening from the Admissions Officer who reassured us they would move quickly to help us. They did ! The next day the assessment Manager visited our Mum in her own home and assessed her needs prior to going to the home. Such a good service and it made everyone feel so much more relaxed. His care and compassion were excellent.

Once at the home we were greeted by the extremely professional, caring and friendly Admissions Officer. We were shown around the home which is an absolute delight. The bedroom was so homely with all the facilities to support an elderly resident. The home surroundings are stunning. Beautiful grounds, A full program of daily activities and most importantly of all, every member of staff were so friendly and helpful. They are always prepared to go that extra mile. I would definitely recommend Lake View. Thank you all

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Such a lovely review. Thank you very much for your kind words. We hope that your mother has settled back home and wish you all good health and happiness. Best wishes, HAA and the team

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Review from J R (Daughter of Resident) published on 17 June 2025 Submitted via Website
Overall Experience
My Dad stayed at Lakeview Grange recently for a two-week respite break and I was very impressed with the facilities, ambiance and warm welcome. The team members I met were very friendly, professional, kind and patient. They were all approachable, with a positive, "can do" attitude.
The bedrooms are a very good size with excellent facilities like ensuite wet room, profile bed, ample storage, comfortable chairs and TV. The building and grounds were very clean and modern. The communal facilities and décor make it feel more like a hotel than a care home. The outside space was a delight, providing an opportunity to be close to nature.

I have visited a number of care homes and, in my opinion, Lakeview Grange offers one of the most accessible, friendly and appropriate environments for people living with dementia. It is not easy to transition to a care home, but the staff at Lakeview Grange do all they can to help the entire family through that process and make it feel like a home-from-home.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Afternoon, thank you so very much for your kind words. The whole team at Lakeview Grange do their best to ensure our residents live a fulfilled and happy life. Hopefully see you soon. Best wishes Advisor

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Review from Dawn B (Friend of Resident) published on 10 June 2025 Submitted via Website
Overall Experience

Everything about Lakeview Grange is 5*. From the moment we walked in we knew that our friend would be well looked after. The building, furnishings and rooms are second to none. The food is outstanding and the staff are all extremely attentive, friendly and kind. The stay was booked for two weeks but he enjoyed it so much he stayed an extra week. I would not hesitate to recommend to anyone that is looking for a care home whether it be for respite on long term care.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your kind words. I will share your compliments with the whole team. Best wishes

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Review from George C (Son of Resident) published on 10 June 2025 Submitted via Website
Overall Experience
A really excellent and clean Residential Home with a caring, thoughtful and supportive team, led by the manager. As you'll no doubt be aware if your reading this, it's an extremely emotional & upsetting experience when your loved ones reach a stage in their lives where they need a new nurturing and activity rich environment to make it worthwhile for them to get up in the morning.
This excellent new(ish) home not only provides their residents with a larger than usual bedroom and en-suite facility, it has beautifully decorated lounges, dining areas, a cinema, gardens, a Family room and even a hairdressing salon.

If you are looking for somewhere special that would make you feel proud to be part of and without paying over the market rate, I would highly recommend you make an appointment to meet their team and see the facilities yourself. It's the least our loved ones deserve.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your kind words. The team here at Lakeview Grange work very hard to make the daily living for our residents, as comfortable and happy as possible. I will share your compliments with the team. Best wishes.

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Review from Clare S (Daughter of Resident) published on 5 June 2025 Submitted via Website
Overall Experience

Once again the Lakeview staff pulled out all the stops to facilitate a wonderful garden Party. The food was delicious, superbly cooked and with ample portions. The entertainment was delightful with a pianist playing during lunch and then a local Brass Band performing in the afternoon. The band played all the old favourites and it was lovely to hear all the residents singing along. All the staff worked tirelessly, making sure that guests and residents had plenty of food and drinks in their hands. The effort and thought that goes into all the events at the home are amazing.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your lovely compliment. I must say, the Garden Party was a total success. To see all of our team working together to make the event such a success. It is a pleasure to be part of great team. Look forward to seeing you soon. Best wishes. Jackie

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Review from Christopher S (Brother of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

My sister has been very happy with her stay at Lakeview Grange and has nothing but praise for the care she has received there. The staff are all friendly, kind, attentive and patient, nothing seems to be too much trouble to make sure she is stimulated, amused and emotionally supported as she lives with dementia. I have been very impressed seeing how she has benefitted from all the activities on offer, she could not be more content with her life at Lakeview.

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Review from Stephen R (Son of Resident) published on 28 May 2025 Submitted via Website
Overall Experience
Not a task to be relished in finding potential care homes for my father as his health declines but Lakeview Grange has been a shining light in that quest.
The Home Admissions Advisor took time to understand Dad's needs and show us around the home, then enabling a two week respite stay so everyone can get acquainted with it.
I've met nothing but warm, kind, friendly staff, visitors and residents; everyone seems very content in that environment. I've spoken to numerous members of staff and they're all a credit to the Home. They all take time with Dad and it's a great comfort to know he's in good hands.
The Home is very modern, beautifully decorated, faultlessly clean, the food looks great, the coffee is fab and there are plenty of places for Dad to be with others or to sit quietly.
Moving from his own home will, of course, be a huge wrench when the time comes, but Lakeview Grange go above and beyond to ease that process.

Thank you for everything so far.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your view for Lakeview Grange. We are very lucky at Lakeview Grange to have a solid team with a 'can do' attitude and caring approach to all that they do for their residents. Best wishes Jackie & team

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Awards / Recognitions (11)

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Meet the Team (5)

Shaun Matthews
Shaun MatthewsJob Title:General ManagerJoined: 2020

I have worked in the care industry for 20 years and have held a range of positions from Carer to Registered Manager. I have always worked in elderly care, including Dementia and Palliative care. I have held the position of Home Manager for the last eight years.

I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I, whatever stage of life they have reached. Outside of work, I have a fiancé and three children that keep me busy. I also enjoy cooking, gardening and reading.

Josh Presdee
Josh PresdeeJob Title:Deputy ManagerJoined: 2025

I ensure Lakeview Grange remains compliant with rules and regulations whilst ensuring that the residents’ experience remains a positive and happy one, ensuring that residents have access to daily activities and are able to pursue their day freely and with choice.

I have worked in care for 5 and a half years. I spent a year and a half as a Bank Care Assistant and then a Care Assistant before moving up to becoming a Senior Care Assistant for a year. Following this I was a Head Of Care for 3 years before I then made my move to Lakeview Grange to become one of two Deputy Managers.

I am an individual who stumbled into care following graduating from the University of West of England with a degree in Business Management with Economics, and have now worked in care since. I am passionate about ensuring that everyone receives the best possible care they can have, whilst also remaining happy and safe. In my spare time, I enjoy watching multiple sports as well as socialising with my friends and family.

Jackie Cridlin
Jackie CridlinJob Title:Home Admissions Advisor

In my role, I work with families and friends who are looking for a care home for their loved one. From the moment they make their enquiry for care to when they move their loved one into Lakeview Grange, I ensure their journey goes as smoothly as possible by supporting them every step of the way for a smooth transition.

I started my career in care as a retirement housing manager in Central London, and for the last 20 years, I have supported Home Admission Advisors with training in care homes across the country. In the last 3 years, I have stepped down from a regional role and decided to focus on just one care Home, hence my role at Lakeview Grange. I treat every family with dignity and respect and will go above and beyond to ensure family members receive the support they need in helping them to make the right decisions for, what can be a very emotional experience.

Born in South London and now living in Chichester with my partner. Between us, we have four children who have all flown the nest.

My family mean the world to me, and I try to meet with them as much as possible. Being happy with a positive attitude is my attitude to life.

Mary Oliver
Mary OliverJob Title:Activities Co-ordinatorJoined: 2023

My role involves creating a varied and exciting Activity Plan reflecting residents’ individual hobbies and shared interests, with daily physical activities (including ‘Zing’ our in-house exercises) and chances for new opportunities.

Maintaining old, and building new, relationships are vital, and we welcome visitors, volunteers and local groups.

Equally key for wellbeing is getting out whether in and around Chichester or using our accessible garden.

Activities also encompass cultural and religious beliefs, as well as National Holidays and events. As a whole Home, we will celebrate with fun ‘Theme Days’ involving food, music, art & craft and Fancy Dress and competitions.

For the last 7 years, I’ve been a Care Home Activities Co-Ordinator, where I completed my ‘Active Engagement’ Apprenticeship. Before, I cared for my dad (who was blind and terminally ill) and then my Mum (who had physical disabilities and Dementia). Over the past 25 years, I’ve worked in many Social Care sectors as a Carer, Manager and qualified as a Master of Social Work.

With my Degree in English & Drama, I write and perform in a Theatre Group, I’m in various Choirs and volunteer at my Community Cinema. I love ‘Nostalgia’ and Classic Cars - sharing a ‘Moggy Minor’ with my partner. We also share our cat and dog, and a love of history, travel, pub quizzes and being by the sea.

Carol Belcher
Carol BelcherJob Title:Housekeeping SupervisorJoined: 2025

I support the Housekeeping team in maintaining high standards of cleanliness throughout the home.

I have worked for over 25 years in the Care sector in the West Sussex area. Over the past 5 years
I moved to Scotland with my husband, where I was offered the opportunity to run the housekeeping department for a 5-star hotel. Client expectations were very high, and I enjoyed the challenge to maintain a well-presented hotel that had an extremely good reputation. I had the pleasure of meeting top celebrities like Robson Green and Rick Astley.

My family are my world. Married for 42 years and lucky to have 3 wonderful children and 4 amazing grandchildren.

When I do get some ‘downtime’, I like to read, shop until I drop, and book holidays abroad.

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