Lakeview Grange

93 - 94 Whyke Road, Chichester PO19 8JF
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9.9 64 Reviews
  • Lakeview Grange, Chichester
Lakeview Grange, an Award Winning luxury care home in Chichester.

Lakeview Grange is a beautifully designed Residential and Dementia Care Home. There are 47 spacious ensuite bedrooms and 4 luxurious one bedroomed care suites each with separate lounge and kitchenette area that are ideal for couples or those who would prefer additional space and independence.

The compassionate team is committed to promoting the health and wellbeing of everyone in their care, giving families and friends complete peace of mind and reassurance that their loved ones are in the safest hands.

Whatever your hobbies or interests, the first-class facilities are sure to appeal to those who are looking for luxury care. From watching classic films in the cinema room and being pampered in the hair salon to simply enjoying a coffee and chat with friends in the café bar or in the delightful gardens, Lakeview Grange is your home to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Residential Care: from £1989
  • RESPITE Self-Funded Residential Dementia Care: from £2000

These prices are only a guideline, please contact Lakeview Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shaun Matthews (General Manager)

Local Authority / Social Services

Admission Criteria

  • Privately funded Care Home
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (47)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome every day.

Parking

  • Parking spaces available at the front of Lakeview Grange.

Lakeview Grange Reviews (64)

Total of 64, showing 21-40
9.9

Lakeview Grange has a Review Score of 9.9 (9.915) out of 10, based on 48 reviews in the last 2 years. Over all time Lakeview Grange has 64 reviews.

Overall Experience

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Review from K C (Sister of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview Grange is everything you could possibly ask for from a care home. Clean, comfortable, welcoming, fantastic food, varied and personalised activity program. My sister has been living here for a few months now and I cannot remember the last time I saw her looking so happy and healthy. Thank you
Lakeview Grange!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your positive review. Lakeview Grange work hard to make their resident's life as happy, comfortable and fulfilling as possible. Look forward to seeing you soon.

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Review from N K (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been in hospital for about a month due to a COPD flare up and needed somewhere to stay to get some strength back.
This was our first experience with a care home so we did not really know what to expect but after being in hospital for a month we wanted our mother to spend the next four
weeks somewhere that was comfortable and a bit more like home. The team at Lakeview were amazing, nothing was too much trouble, they were all very patient and kind and did everything they could to make sure my mother benefitted the most from her stay.
I would mention the staff by name but I am too worried I would miss someone out but they were all brilliant. We really did feel like we were all part of the family and although my mother was only there for a few weeks she bonded well with the staff. She was pleased to be home, but I am sure she misses seeing them.
I would highly recommend Lakeview, fantastic care and a beautiful venue & facilities.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for a lovely review. It was a pleasure helping your mother to recoup and return back home. Our best wishes to you and your family.

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Review from Julie P (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know care homes as wonderful as Lakeview Grange existed. From the building to the rooms to the food and activities but most of all the amazing staff it is absolutely top class. Not a negative to be found. I would recommend to anyone looking for a safe and caring and welcoming home for their
loved one. I wouldn't move my dad anywhere else in a million years. It's heads and shoulders above anywhere else. I've worked in care for 30 years so I speak from a personal and professional stance.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Wow! Your review is amazing. We have shared your comments with the whole team who feel very proud of what you have to say about us. Many thanks.

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Review from Gill W (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the difficult decision to put Dad into 24-hour care we took time to visit care homes to try and find a suitable placement where he would be safe, happy and well-supported in his already advanced dementia journey.
Many of the care homes I visited were well0run and could meet his needs
but on reflection I just couldn't see myself leaving him there. Then we went to Lakeview Grange and I immediately felt the difference. The staff and environment were warm and genuine. The interactions between the carers and the residents were noticeably caring and friendly and the residents were calm and relaxed. Although my dad is not a naturally social person and being in a care home is a huge adjustment for him, the staff are taking a gentle approach of getting to know him and are very keen to involve the family to make the process easier and more manageable. It's early days for Dad at Lakeview but I have every confidence he is safe and working towards being happy there too! Thanks to all!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hey there. Great to receive such a positive review. Moving your loved one to a new environment, particularly when they are living with Dementia can be a very emotional time for everyone. At Lakeview Grange, we believe that getting to know the person, not just their physical needs but emotional too, is the key. Our team are passionate to support all residents and to support them to live a happy and healthy life ahead.

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Review from Vivian D (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to move our Mum into permanent care, but as her Dementia took hold we all recognised she needed 24 her care which we were unable to provide. From the outset, Lakeview Grange has treated Mum with dignity and respect. The Home is very welcoming - all staff go out of their
way to chat and acknowledge us.
Mum is extremely happy in her new environment (she has been at Lakeview for just over a year). she is regularly taken out and about. There are a variety of activities to join in with over the course of the week. Family suggestions are taken into consideration and help is always there if and when it is needed.
Thank you Lakeview Grange!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello there, what a lovely review. It is so much fun taking your lovely mum along to the various activities that we offer both in and outside of the home. Lakeview Grange will continue to work hard every day making sure our residents are at the forefront of our minds.

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Review from T T (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lakeview 6 months ago and I cannot fault the care and the kindness from all the staff. The cafe area where residents can invite relatives and friends and offer them refreshments maintains dignity and independence. All the rooms are beautiful and well-maintained, I would highly recommend
Lakeview Grange.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for you positive review for Lakeview Grange. The whole team work extremely hard to support our lovely residents. Best wishes, Jackie.

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Review from Mike G (Partner of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my partner who has a serious memory problem into a care home was not totally unexpected but was precipitated by a fall at home.
Right from the start of my first investigative visit and then the subsequent need for a rapid admission -I cannot praise the team at Lakeview enough - they have been
exemplary during this extremely difficult time of moving someone does not realise or accept there is a problem which I can no longer manage.
Total professionalism and importantly assessing and being aware of my partner's personality and individual requirements ensuring that her day is well spent doing things that are appropriate and enjoyable to her. (In fact, a far better job than I have done or could do)
The team's support for me has been unstinting and very welcome. The staff are always friendly and helpful creating a calm friendly atmosphere.
The property, facilities and catering are excellent and live up to brochure and website descriptions.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind review. Lakeview Grange are passionate about ensuring our residents live a happy and fulfilled life. At the same time, we understand the importance of supporting our families too. Taking the time to write this review is much appreciated.

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Review from Jill C (Respite Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to visit Lakeview Grange in the summer of 2024 for my sister who was moving here from Surrey. My niece and I had an immediate good feeling here, It was on first impressions really ideal, spacious tastefully presented rooms, a feeling of warm welcome, as it has been as I found myself suddenly
here with a foot injury following a fall in my flat. It is extremely well run with willing and friendly staff to fulfill every need and also while always busy nothing is too much trouble and it has a very pleasant quiet tranquility at all times.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind comments. Lakeview Grange does their best to offer excellent facilities couples with amazing care. Best regards Jackie

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Review from N F (Nephew of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon identifying Lakeview Grange based on convenient location for transferring our relative to be nearer to us for visiting on a more regular basis, we have been very impressed and made very welcome. The facilities available are excellent for all needs, food is cooked on the premises and always looks
appetising. Weekly programme of activities is available with varied content to suit everyone. We have identified Lakeview as a happy peaceful environment enjoyed by residents, family and staff.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Good morning. Many thanks for your positive review for Lakeview Grange. The team work hard to deliver the best care and support for all residents. Look forward to seeing you soon. Best Regards. Jackie

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Review from P B (Wife of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has become a resident of Lakeview Grange. One of the staff was marvellous, all the staff are lovely. When you walk in you feel it's a warm, friendly and luxurious place.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind review for Lakeview Grange. We do our best to support both relatives and residents, particularly at the delicate time when moving to a new care environment can be very stressful.

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Review from L T (Respite Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lakeview Grange is very much the best of the best in every respect. The staff are so caring and go out of their way to see you are comfortable and have all you need. The response to the call button is rapid and faultless. I was here for four weeks in 2023 and have no hesitation to spend 2 weeks here
in 2024 as my husband is away and I refer to the place as a five-star holiday hotel. Thanks to all the staff for my care.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind words. It was a pleasure to see you back again at Lakeview Grange. Wishing you and your husband a very happy Christmas and New Year. Best wishes Jackie.

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Review from D P (Respite Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were most impressed with our introductory tour of Lakeview Grange and that has been confirmed since we moved in for a few weeks. The quality of the furnish throughout the accommodation is repeated in all the facilities. This is also reflected in the excellent standard of the food and the
active support of the staff.

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Review from Elaine A (Niece of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Lakeview Grange for my aunt after looking at several Care homes in the area. She had a fall and fractured her hip and was in hospital for a couple of months. I was advised that she could no longer live alone. From the first contact and visit, I was very impressed. I was also nervous about how
she would settle in as she had been a very independent woman. I needn't have worried. She has been treated with respect and dignity from day 1. The staff are lovely and very attentive, the facilities are luxurious and the food is marvellous. Just as importantly she is very happy and content. There are plenty of entertainments and after a little encouragement,t she often attends. She was 100 this year and the staff kindly gave her a lovely afternoon tea with some bubbly and she felt like a queen for the day!
I have recommended Lakeview Grange to a friend for her father and she is also very happy with his care.

Reply from Jackie Cridlin, Home Admission Advisor at Lakeview Grange

Thank you for taking the time to write such kind words about Lakeview Grange. We have an amazing team who work very hard to help make every day as comfortable as possible for their residents. Look forward to seeing you soon.

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Review from Penelope C (Friend of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a Wedding Anniversary celebration. The staff made a huge effort to make the home so welcoming with decorations and food for the happy couple. The whole home resembles a first-class hotel with every facility provided. Marvellous friendly staff throughout. A pleasure always to visit our friends
who live very happily there. Thank you, Lakeview Grange.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello, thank you for taking the time to write a review for Lakeview Grange. The 70th Anniversary Celebrations were just lovely and we are delighted that you were part of this special day. Looking forward to seeing you again soon. Best regards.

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Review from V C (Ex Family Member) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident of several (expensive) care homes (not local) and this one at Chichester is the best, where I have another relative. I have also viewed many more when selecting. Lakeview Grange is still the best. They have adapted well to our resident and even taken on an outing, which they
enjoyed. The staff are all very helpful and have patience.
- Did not agree with initial 'lockdown' for resident for his first month! Not enough parking and deliveries should be in a separate area.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Afternoon, it is so rewarding to read such positive reviews and we thank you very much for your comments. Lockdown was a very difficult time for all of us, particularly, our residents and families. Lakeview Grange was given instructions to follow the Government guidelines and we pray that the experience will never be repeated again. We look forward to seeing you soon with best regards.

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Review from L L (Respite Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted by the kind and professional care I received at Lakeview Grange. Having broken my ankle very badly I knew I would not return home until I was able to weight bear after surgery. After a horrendous short stay at an alternative nursing home. It was so comforting to receive such a warm and
thorough admission procedure to ascertain my needs and these were met throughout my 3 week stay. Without exception, the carers were kind, prompt and professional. The room was luxurious and the food was very good. I am so grateful to everyone and will miss them!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your wonderful review. Sending lots of love and best wishes and a speedy recovery. Miss you. Regards.

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Review from Susan A (Friend of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to our friends' Wedding Anniversary party at the Lakeview Grange which they now call home. The celebration was planned in every detail and was fully enjoyed by everyone. It was fantastic! The staff are always so professional, caring and welcoming and our resident friends are so happy
there. This home always exceeds our expectations every time we visit.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello there. It was great to see you at the 'Wedding Anniversary Celebrations'. Hope you managed to see the event on the news. We appreciate your kind words and welcome you to visit any time. Best regards.

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Review from J G (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have been more pleased with Lakeview and its staff.
My mother needed respite care after a major heart attack and she was looked after very well both by the staff and the contractors (particularly the physio) such that she has been able to return home much earlier than any of the family could
have expected. The admission process was slick enabling us to move Mum from a cardiac ward quickly and easily. She made many friends whilst there and it would be fair to say she will miss being there.
It was such a weight off the family's mind to know that she was well looked after and really enjoying her time there.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so very much for taking the time to write such kind words. Delighted to know that Mum is home safe and sound. Please send her much love from the staff and residents. Best regards

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Review from C S (Niece of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident for nearly a year and was treated with dignity and respect, the staff took their time to engage with him at every opportunity and he was stimulated and happy. There was a lovely French carer, not sure of his name now who was particularly wonderful with him. The whole place feels
like a hotel, not a care home. The dining room dressed wonderfully, the food excellent even wine and in doing so it treats the elderly like valued people, not in-patients. The entertainment schedule was varied and they even have a cinema room and guest dining room to use. I just can't fault it, was wonderful knowing he was being cared for so well in such a lovely environment and just a shame he couldn't have stayed longer.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Wow! Thank you very much for a wonderful review of Lakeview Grange. We have a dedicated team who strive to deliver the best support for their residents. We will share your kind words with the whole team. Best wishes.

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Review from Anthony G (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Lakeview Grange has been nothing short of fantastic, starting right from my first contact with them, through the admission of my mother over a year ago, and continuing to last week, when they hosted her 100th birthday party. Living overseas, I rely on good communication, which get
regularly by email and by video call chats with my mother, which the staff facilitate. On my visits, the staff always remember me and are very warm and friendly. The home is absolutely immaculate, beautifully designed, decorated, and maintained, and could easily be mistaken for a 5-star hotel. Not only the carers, but all the other staff too, are very helpful, personable, competent, and provide excellent care - they are clearly not just "doing their job" but are committed and genuine. The food is excellent and varied and cannot be faulted. No care home is cheap, but I can't imagine a better setting or a better staff at any cost.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Lakeview Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Lakeview Grange is calculated as follows: ( (523 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 567 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Grange is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (11)

Jackie

Jackie Cridlin

Job Title: Home Admissions Advisor

In my role, I work with families and friends who are looking for a care home for their loved one. From the moment they make their enquiry for care to when they move their loved one into Lakeview Grange, I ensure their journey goes as smoothly as possible by supporting them every step of the way for a smooth transition.


I started my career in care as a retirement housing manager in Central London and for the last 20 years, I have supported Home Admission Advisors with training in care homes across the country. In the last 3 years, I have stepped down from a regional role and decided to focus on just one care Home, hence my role at Lakeview Grange. I treat every family with dignity and respect and will go above and beyond to ensure family members receive the support they need in helping them to make the right decisions for, what can be a very emotional experience.


Born in South London and now living in Chichester with my partner. Between us, we have four children who have all flown the nest.


My family mean the world to me, and I try to meet with them as much as possible. Being happy with a positive attitude is my attitude to life.

Mark

Mark Wells

Job Title: Maintenance Manager

Joined: 2022

I maintain the upkeep of the building, inside and out. Ensure that a high standard of work is carried out through the grounds of this lovely home.


I have worked for local care providers for over 6 years.


I’m a friendly gentle giant always happy to assist with anything. A huge Tottenham fan with a passion for building anything.

Mary

Mary Oliver

Job Title: Activities Co-ordinator

Joined: 2023

My role involves creating a varied and exciting Activity Plan reflecting residents’ individual hobbies and shared interests, with daily physical activities (including ‘Zing’ our in-house exercises) and chances for new opportunities.


Maintaining old, and building new, relationships are vital, and we welcome visitors, volunteers and local groups.


Equally key for wellbeing is getting out whether in and around Chichester or using our accessible garden.


Activities also encompass cultural and religious beliefs, as well as National Holidays and events. As a whole Home, we will celebrate with fun ‘Theme Days’ involving food, music, art & craft and Fancy Dress and competitions.


For the last 7 years, I’ve been a Care Home Activities Co-Ordinator, where I completed my ‘Active Engagement’ Apprenticeship. Before, I cared for my dad (who was blind and terminally ill) and then my Mum (who had physical disabilities and Dementia). Over the past 25 years, I’ve worked in many Social Care sectors as a Carer, Manager and qualified as a Master of Social Work.


With my Degree in English & Drama, I write and perform in a Theatre Group, I’m in various Choirs and volunteer at my Community Cinema. I love ‘Nostalgia’ and Classic Cars - sharing a ‘Moggy Minor’ with my partner. We also share our cat and dog, and a love of history, travel, pub quizzes and being by the sea.

Claire

Claire Porter

Job Title: Deputy Manager

Joined: 2023

I am responsible for the care and support, both physical and emotional, for all residents living at Lakeview Grange. Supporting, guiding, and training my care team is important to ensure Lakeview Grange delivers the best care in the area.


I have worked in the care industry for the last 14 years, in the community and within local care homes.


My family are very important to me, I have two beautiful nieces and nephews who I adore and try to spend as much time with them as I can. Need to mention Alfie, my 14-year-old dog. Alfie is such a good boy who has been by my side over the past 14 years.


If I am not spending time with my family and Alfie, I make time to listen to music, take long walks and visit the gym.

Radmila

Radmila Novakovic

Job Title: Team Leader

Joined: 2024

My job is to provide physical and emotional support for the residents at Lakeview Grange and to supervise and support the care team working on my community.
I have worked in the care industry just under seven years ago firstly in domiciliary care and shortly after, as a Care Assistant in the Oxford area. I am currently studying an apprenticeship – NVQ5 for Leadership and Management in Adult Healthcare. I am a lawyer by profession but quickly learned that working in the care industry is my calling and wished I had realised this earlier in life.
My plan is to work my way up re leadership in care.
I was born and raised in Sarajevo, Yugoslavia -now Bosnia and Herzegovina. 25 years were spent living in Prague before arriving in England nearly 7 years ago and what I consider as ‘my home’.
Chichester is a wonderful place to live, my spare time is spent exploring this beautiful city.
My family are very important to me, and I regularly fly to Belgrad to visit my family and Prague to spend time with my beautiful

Tracey

Tracey Nemeth

Job Title: Night Team Leader

Joined: 2023

I am responsible for managing a team during the night shift 8 pm – 8 am.


While on duty my focus is to deliver a holistic approach to caring for our residents with dignity and respect at the forefront of the care that my team and I deliver. I embrace every opportunity to discover the individual needs, preferences, and values of each of our fascinating residents.


I have worked in Health and Social care for over 37 years. With a wealth of experience under my belt, I approach every day with a new challenge with the key focus to ensure that our residents and my amazing team are healthy and happy.


My family and my dogs mean the absolute world to me. My ‘time out’ is to sit down by the sea, sometimes fishing. I have a creative mind so, creating things in resin and flower arranging is what I call fun.

Shaun

Shaun Matthews

Job Title: General Manager

Joined: 2020

I have worked in the care industry for 20 years and have held a range of positions from Carer to Registered Manager. I have always worked in elderly care, including Dementia and Palliative care. I have held the position of Home Manager for the last eight years.


I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I, whatever stage of life they have reached. Outside of work, I have a fiancé and three children that keep me busy. I also enjoy cooking, gardening and reading.

Diane

Diane Porter

Job Title: Team Leader

Joined: 2025

I am responsible for the health and wellbeing of our residents living on the Dementia Community, 'Goodwood Lane'.
I have a team of Care Assistants who work with me to ensure our resident’s live a healthy and happy life, with stimulating activities, physical and phycological support and making them feel safe in the environment they live in.
I have worked in the care industry for around 21 years. My experience has focused on working in a dementia environment, that is where my passion is.


I am a busy working mum of 3 wonderful children who take up most of my time. I love to attend shows across the county and internationally where my daughter performs as a cheerleader. I am truly a very proud mummy!

Josh

Josh Presdee

Job Title: Deputy Manager

Joined: 2025

I ensure Lakeview Grange remains compliant with rules and regulations whilst ensuring that the residents’ experience remains a positive and happy one, ensuring that residents have access to daily activities and are able to pursue their day freely and with choice.


I have worked in care for 5 and a half years. I spent a year and a half as a Bank Care Assistant and then a Care Assistant before moving up to becoming a Senior Care Assistant for a year. Following this I was a Head Of Care for 3 years before I then made my move to Lakeview Grange to become one of two Deputy Managers.
I am an individual who stumbled into care following graduating from the University of West of England with a degree in Business Management with Economics, and have now worked in care since. I am passionate about ensuring that everyone receives the best possible care they can have, whilst also remaining happy and safe. In my spare time, I enjoy watching multiple sports as well as socialising with my friends and family.

Ollie

Ollie Lewis

Job Title: Second Chef

Joined: 2025

My job is impactful work, supporting the Head Chef in our ‘state of the art’ kitchen, to deliver nutritious, seasonal meals to residents, balancing flavour, well-being, and engagement.
I have been on an inspiring path, from starting as a Line Chef in a local restaurant chain to becoming Head Chef and now embracing the role of Second Chef at the luxury Care Home, Lakeview Grange, offering residents beautifully crafted, seasonal meals in an elegant setting.
My passion for food and experimenting with new dishes from around the world is shared with my wife and beautiful daughter, Olivia.

Bob

Bob Hellyer

Job Title: Head Chef

Joined: 2025

I am responsible for a catering team who, with my guidance create freshly cooked food for their residents.


My career has taken me to many kitchens in the West End of London, over to West Sussex. I have been blessed with a love and passion for food, a few of the location where I have worked are, The Millstream, Bosham, The Angel, Midhurst. Spencer’s Restaurant in Emsworth.


I live locally with my family. There are 3 wonderful women in my life… my wife and my two daughters. I am a lucky (and very busy) man.
Live music is my passion and my friends mean a lot to me.

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