Lakeview Grange

93 - 94 Whyke Road, Chichester PO19 8JF
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9.9 63 Reviews
  • Lakeview Grange, Chichester
Lakeview Grange, an Award Winning luxury care home in Chichester.

Lakeview Grange is a beautifully designed Residential and Dementia Care Home. There are 47 spacious ensuite bedrooms and 4 luxurious one bedroomed care suites each with separate lounge and kitchenette area that are ideal for couples or those who would prefer additional space and independence.

The compassionate team is committed to promoting the health and wellbeing of everyone in their care, giving families and friends complete peace of mind and reassurance that their loved ones are in the safest hands.

Whatever your hobbies or interests, the first-class facilities are sure to appeal to those who are looking for luxury care. From watching classic films in the cinema room and being pampered in the hair salon to simply enjoying a coffee and chat with friends in the café bar or in the delightful gardens, Lakeview Grange is your home to enjoy.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1997
  • RESPITE Self-Funded Residential Dementia Care: from £2000

These prices are only a guideline, please contact Lakeview Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shaun Matthews (General Manager)

Local Authority / Social Services

Admission Criteria

  • Privately funded Care Home
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (47)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors welcome every day.

Parking

  • Parking spaces available at the front of Lakeview Grange.

Total of 63, showing 41-60
9.9

Lakeview Grange has a Review Score of 9.9 (9.917) out of 10, based on 49 reviews in the last 2 years. Over all time Lakeview Grange has 63 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Staff commitment to residents is outstanding, they are respectful, caring and professional. Terrific range of activities and outings and the home and bedrooms are beautiful, incredibly relaxing for both residents and visitors. Absolutely outstanding care home.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind words. The team at Lakeview Grange work very hard to help their residents live a happy and fulfilled life.

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Overall Experience  Overall Experience 5.0 out of 5

I’m really impressed with Lakeview Grange. I regularly visit my friend here and amazed of all the facilities it has to offer, what really stood out to me was you have a private function room you can book out for family and friends for special occasions. The staff are exceptional, nothing is too much
trouble, lots of entertainment and overall a very welcoming community and my friend absolutely loves it.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your kind words. The team at Lakeview Grange work hard to ensure their residents are happy and safe, with plenty of daily activities and freshly cooked food. You are welcome to visit any time.

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Overall Experience  Overall Experience 5.0 out of 5

I received a warm welcome from the receptionist on arrival. All staff are very professional and supportive, ensuring that my friends' needs are respectively met. The individual rooms are spacious and cosy. My friend enjoys the cinema room and sitting out in the communal lounge drinking coffee and chatting
to others. There is a variety of activities offered on a daily basis. The outdoors is easily accessible with beautiful gardens that are well maintained. The building is a new and up-to-date care facility with decor that makes it feel like home from home, offering a friendly, warm welcoming place to visit.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Dear Wendy, thank you for your positive comments after your visit at Lakeview Grange Care Home. We strive to deliver excellent care along with Award-winning facilities. You are welcome to visit any time.

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Overall Experience  Overall Experience 5.0 out of 5

A delightful environment after surgery.
The staff are all very caring and nothing is too much trouble.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind words. Delighted that the team at Lakeview Grange helped you back to regain your confidence before going home.Best regards

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Overall Experience  Overall Experience 5.0 out of 5

I visited several care homes before reaching out to the home admission advisor and the team; the difference in facilities, welfare and care was clear to see.
I imagine my circumstances - watching my mum become more vulnerable, whilst at the same time allowing her to live her life and look after herself
- is common and I found it hard to make the necessary step into Lakeside, initially coaxing her in for a couple of weeks 'trial.'
I needn't have worried - she loves the building, loves the staff and loves being there; it's a fantastic place.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Very kind words, thank you very much for expressing your thoughts, we will share your compliment with the whole team.
Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

On first entering the home it had a good feel. All the care staff excellent, always made welcome when we visit. My husband really enjoys all the meals, have sampled some, excellent.
As a family we wouldn't have wanted to look elsewhere for care after coming here.
All very impressed.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hi, thank you so much for your kind words. We are delighted to know that your husband and family were very happy with the service we offer here at Lakeview Grange.

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Overall Experience  Overall Experience 5.0 out of 5

A perfect place. All the staff are wonderful, kind and nothing is too much for them. It feels and looks like a 5* hotel. Delicious food.
My mother's bedroom is great, big comfy bed, big TV, plenty of storage and a great walk-in shower.
Well done and big thanks to you all. Happy 2024.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind words. It means a lot to the team here at Lakeview Grange. Wishing you a very happy New Year too.
Best regards

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Overall Experience  Overall Experience 5.0 out of 5

My father first came to Lakeview Grange initially for two week respite care, he has now decided to stay as a permanent resident, and we can’t blame him, the staff are amazing and treat him with the upmost respect and care, nothing is too much trouble.
My sister and I are so grateful our father chose
to live in this wonderful residential home, we can visit any time and we are always greeted warmly by everyone.
Lakeview is a beautiful home, with first class facilities, first class care and we would be recommend highly.

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Overall Experience  Overall Experience 5.0 out of 5

Mum had been in and out of hospital over a period of time when we realised she couldn’t be left alone at home anymore and it didn’t work with carers coming in. My brother researched homes in Chichester and came across Lakeview Grange.
Mum moved in at the beginning of July and to our surprise has
settled in really quickly. I think she finally realised that she liked all the attention and just didn’t want to be on her own anymore. The home has been brilliant helping her feel ‘at home’. They also make us feel very welcome too - it’s a really lovely place.

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Overall Experience  Overall Experience 5.0 out of 5

My mother aged 97 has developed moderate dementia and my mother as her carer needed some respite. She first went into Lakeview Grange in May 2023. She doesn't mind being away from home at all. From the moment she arrived, she and the whole family were made to feel welcome. The manager was first class
as were all the staff. I live locally and dropped in to see my mother at all times of the day without any notice. The home was spotlessly clean and my mother was always being attended to and was involved in all the activities including singing songs and Skittles. They did her hair and nails and she had company from other residents. She had a nice stay and will again.

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Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited Lakeview Grange on the 16th of June to see my sister and brother-in-law who had recently entered the home. From the moment we entered to the moment we left 4 hours later, I was impressed with everything I saw. The house was spotless and my sister's room was of the highest quality
and the seating area in the home and garden was comfortable and immaculate. We had lunch which was excellent and everything we saw and experienced was outstanding and the friendly service that we received from everybody we met. Everybody was cheerful and friendly and gave the impression that they genuinely cared and had time to talk to us and my sister. On the basis of our experience and my sister's experience, I would unhesitatingly recommend the home to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful. More like a boutique hotel! Each room has individual furnishings and colour schemes. The staff are wonderful. Nothing is too much trouble. Everyone goes the extra mile for the residents. I cannot fault it.

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Overall Experience  Overall Experience 5.0 out of 5

Although this is my first and albeit brief visit to such a facility I am greatly impressed with the range and quality of care and consideration provided by the outstanding member of management and staff - a magnificent team. From conversations with others more experienced it clearly would be very difficult
to find a more satisfying care home.

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Overall Experience  Overall Experience 5.0 out of 5

As a newly installed resident, my opinion is this care home can be judged by the resident values below. Just excellent in every respect. To enter and reside here is akin to a high-class hotel with particular emphasis on the quality and care of the excellent staff. To be highly recommended to seekers
of an outstanding retirement facility.

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Overall Experience  Overall Experience 5.0 out of 5

The last thing on my mind was to leave my home that I had lived in for over 40 years to enter a care home. I have now been in Lakeview Grange for five weeks. I now consider myself a very lucky lady to have found such a complete home to spend my retirement.
God Bless the management and all staff at
Lakeview Grange who have given me back peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

I stayed at Lakeview Grange to recoup after a replacement knee operation and was given contained care and support by wonderful staff who were always on hand when needing extra help day or night. The home is newly open, and it's light and airy with lovely, comfortable rooms with plenty of space to move
around. I would encourage anyone thinking of looking for a home to come here and have a look; you will be very impressed. The staff make the home special.

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Overall Experience  Overall Experience 5.0 out of 5

My mum fell in love with Lakeview Grange on her first visit. She feels very well looked after and enjoys the community in the home. We are very happy with her care. The staff seem to go beyond the normal standards to keep everyone happy.

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Overall Experience  Overall Experience 5.0 out of 5

Lakeview Grange is a luxury care home in every sense. The interior design is that of a five star hotel. The atmosphere is warm hearted, welcoming and caring. So many amenities for residents including a plush cinema, hair salon, a wonderful bar/coffee/lounge area and beautifully decorated and spacious
bedrooms/ensuites. The staff i have encountered without exception are kind, calm, friendly and professional and so many have gone out of their way to really get to know my father and help him settle in. Fabulous programme of activities every day. Delicious food with lots of choice and variety each day. Thoroughly recommend Lakeview to anyone looking for a loved one to be cared for like one of the family.

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Overall Experience  Overall Experience 5.0 out of 5

My dad aged 76 years, moved into Lakeview Grange in March 2023. I had been most anxious about finding the right home for him to settle in, but everyone at Lakeview has truly made a difficult time, so much easier to adjust to. I have been very impressed with all the staff, who are friendly and caring
and have worked very hard at ensuring that my dad has had a tailored service to meet his needs, which I am extremely thankful for. Well done to the chef also, for the amazing food. Absolutely delicious. The manager is a star and is so approachable. Your kindness has been much appreciated.
I would absolutely recommend Lakeview Grange to anyone currently needing/looking for a care home - either for respite or long-term care. The home has such a positive energy and has something special.

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Overall Experience  Overall Experience 5.0 out of 5

My parents moved in March. The home is very well furnished and very comfortable. The catering is excellent as is the availability of beverages etc. The staff are lovely, they look after the facilities and residents very well. My parents have settled in well and are very comfortable.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Lakeview Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Lakeview Grange is calculated as follows: ( (535 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 579 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Grange is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (9)

Jackie

Jackie Cridlin

Job Title: Home Admissions Advisor

In my role, I work with families and friends who are looking for a care home for their loved one. From the moment they make their enquiry for care to when they move their loved one into Lakeview Grange, I ensure their journey goes as smoothly as possible by supporting them every step of the way for a smooth transition.


I started my career in care as a retirement housing manager in Central London and for the last 20 years, I have supported Home Admission Advisors with training in care homes across the country. In the last 3 years, I have stepped down from a regional role and decided to focus on just one care Home, hence my role at Lakeview Grange. I treat every family with dignity and respect and will go above and beyond to ensure family members receive the support they need in helping them to make the right decisions for, what can be a very emotional experience.


Born in South London and now living in Chichester with my partner. Between us, we have four children who have all flown the nest.


My family mean the world to me, and I try to meet with them as much as possible. Being happy with a positive attitude is my attitude to life.

Mark

Mark Wells

Job Title: Maintenance Manager

Joined: 2022

I maintain the upkeep of the building, inside and out. Ensure that a high standard of work is carried out through the grounds of this lovely home.


I have worked for local care providers for over 6 years.


I’m a friendly gentle giant always happy to assist with anything. A huge Tottenham fan with a passion for building anything.

Mary

Mary Oliver

Job Title: Activities Co-ordinator

Joined: 2023

My role involves creating a varied and exciting Activity Plan reflecting residents’ individual hobbies and shared interests, with daily physical activities (including ‘Zing’ our in-house exercises) and chances for new opportunities.


Maintaining old, and building new, relationships are vital, and we welcome visitors, volunteers and local groups.


Equally key for wellbeing is getting out whether in and around Chichester or using our accessible garden.


Activities also encompass cultural and religious beliefs, as well as National Holidays and events. As a whole Home, we will celebrate with fun ‘Theme Days’ involving food, music, art & craft and Fancy Dress and competitions.


For the last 7 years, I’ve been a Care Home Activities Co-Ordinator, where I completed my ‘Active Engagement’ Apprenticeship. Before, I cared for my dad (who was blind and terminally ill) and then my Mum (who had physical disabilities and Dementia). Over the past 25 years, I’ve worked in many Social Care sectors as a Carer, Manager and qualified as a Master of Social Work.


With my Degree in English & Drama, I write and perform in a Theatre Group, I’m in various Choirs and volunteer at my Community Cinema. I love ‘Nostalgia’ and Classic Cars - sharing a ‘Moggy Minor’ with my partner. We also share our cat and dog, and a love of history, travel, pub quizzes and being by the sea.

Claire

Claire Porter

Job Title: Team Leader

Joined: 2023

I am responsible for the care and support, both physical and emotional, for all residents living at Lakeview Grange. Supporting, guiding, and training my care team is important to ensure Lakeview Grange delivers the best care in the area.


I have worked in the care industry for the last 14 years, in the community and within local care homes.


My family are very important to me, I have two beautiful nieces and nephews who I adore and try to spend as much time with them as I can. Need to mention Alfie, my 14-year-old dog. Alfie is such a good boy who has been by my side over the past 14 years.


If I am not spending time with my family and Alfie, I make time to listen to music, take long walks and visit the gym.

Radmila

Radmila Novakovic

Job Title: Team Leader

Joined: 2024

My job is to provide physical and emotional support for the residents at Lakeview Grange and to supervise and support the care team working on my community.
I have worked in the care industry just under seven years ago firstly in domiciliary care and shortly after, as a Care Assistant in the Oxford area. I am currently studying an apprenticeship – NVQ5 for Leadership and Management in Adult Healthcare. I am a lawyer by profession but quickly learned that working in the care industry is my calling and wished I had realised this earlier in life.
My plan is to work my way up re leadership in care.
I was born and raised in Sarajevo, Yugoslavia -now Bosnia and Herzegovina. 25 years were spent living in Prague before arriving in England nearly 7 years ago and what I consider as ‘my home’.
Chichester is a wonderful place to live, my spare time is spent exploring this beautiful city.
My family are very important to me, and I regularly fly to Belgrad to visit my family and Prague to spend time with my beautiful

Tracey

Tracey Nemeth

Job Title: Night Team Leader

Joined: 2023

I am responsible for managing a team during the night shift 8 pm – 8 am.


While on duty my focus is to deliver a holistic approach to caring for our residents with dignity and respect at the forefront of the care that my team and I deliver. I embrace every opportunity to discover the individual needs, preferences, and values of each of our fascinating residents.


I have worked in Health and Social care for over 37 years. With a wealth of experience under my belt, I approach every day with a new challenge with the key focus to ensure that our residents and my amazing team are healthy and happy.


My family and my dogs mean the absolute world to me. My ‘time out’ is to sit down by the sea, sometimes fishing. I have a creative mind so, creating things in resin and flower arranging is what I call fun.

Shaun

Shaun Matthews

Job Title: General Manager

Joined: 2020

I have worked in the care industry for 20 years and have held a range of positions from Carer to Registered Manager. I have always worked in elderly care, including Dementia and Palliative care. I have held the position of Home Manager for the last eight years.


I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I, whatever stage of life they have reached. Outside of work, I have a fiancé and three children that keep me busy. I also enjoy cooking, gardening and reading.

Diane

Diane Porter

Job Title: Team Leader

Joined: 2025

I am responsible for the health and wellbeing of our residents living on the Dementia Community, 'Goodwood Lane'.
I have a team of Care Assistants who work with me to ensure our resident’s live a healthy and happy life, with stimulating activities, physical and phycological support and making them feel safe in the environment they live in.
I have worked in the care industry for around 21 years. My experience has focused on working in a dementia environment, that is where my passion is.


I am a busy working mum of 3 wonderful children who take up most of my time. I love to attend shows across the county and internationally where my daughter performs as a cheerleader. I am truly a very proud mummy!

Josh

Josh Presdee

Job Title: Deputy Manager

Joined: 2025

I ensure Lakeview Grange remains compliant with rules and regulations whilst ensuring that the residents’ experience remains a positive and happy one, ensuring that residents have access to daily activities and are able to pursue their day freely and with choice.


I have worked in care for 5 and a half years. I spent a year and a half as a Bank Care Assistant and then a Care Assistant before moving up to becoming a Senior Care Assistant for a year. Following this I was a Head Of Care for 3 years before I then made my move to Lakeview Grange to become one of two Deputy Managers.
I am an individual who stumbled into care following graduating from the University of West of England with a degree in Business Management with Economics, and have now worked in care since. I am passionate about ensuring that everyone receives the best possible care they can have, whilst also remaining happy and safe. In my spare time, I enjoy watching multiple sports as well as socialising with my friends and family.

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