Chalkwell Grange

Thanks for looking after our dear friend Connie.

My Mother came to Chalkwell Grange from hospital initially for respite but decided very quickly to stay. She found the staff kind, good communicators and very helpful. Not only the nurses, carers but the laundry staff, cleaners, catering staff and handyman. Everyone made her feel welcome. The activities staff gave her " her enjoyment of life " again. Her time here was short but enjoyable.

My mum was made to feel welcome from her very first day at Chalkwell Grange. She initially went for respite, following several falls at home and the need to organise more care, but soon decided she would be happy to move in permanently. She had one of the smaller rooms, but with a view of the garden and at a quieter end of the corridor, so it suited her perfectly. It was wonderful to see her confidence grow through daily interactions with staff and residents, and she quickly settled into a routine, enjoying the activities on offer (especially the choir) and the excellent food. Mum very sadly only had nine months here before passing away, but I cannot thank the staff enough for the kindness, respect and care they gave her. Knowing my mum was safe and happy improved my quality of life too and the move to Chalkwell Grange gave us the opportunity to enjoy our mother-daughter relationship in the last months of her life.

Excellent home for my husband, well run lovely friendly staff & caring liked by resident. Residents were well fed & choice of foods. All my husbands needs were met (he had catheter). Nice group of residents who enjoyed the entertainment, especially the choir & musical afternoons. You could see residents responding & joining in singing & clapping their hands, eyes sparkled remembering the old songs. Very good would recommend.

My friend has been a resident at Chalkwell Grange for a year. She's younger than most residents but needs 24 hour care due to having Alzheimer's. Her social needs have been tailored to suit her since being at home and she is well cared for in a safe and stimulating environment. The staff are friendly and approachable and the manager has an open door policy and has addressed any issues as as they've arisen. My friend is well cared for , safe and has lots of fun while living at Chalkwell Grange. Any case she does need is provided with sensitivity and dignity. I would recommend your range to anyone who wants a safe, happy and friendly environment.

Mum came here at a difficult time in our family's life. She has settled in very well and is happiest I have seen her in years. She has made several new friends and has a good relationship with the staff. She enjoys going on the regular outings and is a social media regular. Her room is lovely & large with good view of high street.

Chalkwell Grange is absolutely amazing in all areas. We as a family had to find a home for mum to live in following our fathers death and they have made the whole process (as it is a hard thing to do) so easy. From the fist day we went to view right up to today which is about 3 months they have been so caring and genuinely happy to al guests as well as the residents. Mum has really started to come out of her shell and is happy to call Chalkwell Grange her new forever home. A huge thank you to all at Chalkwell Grange.

I am extremely impressed with the comprehensive care for my mother. Chalkwell Grange demonstrates professional standards of the highest degree. I have noted outstanding practice, outstanding and thoughtful care, all within an environment which is of the highest quality and ambience.

I am very happy at the home. I like all of the staff and they help me throughout the day and night. I have friends at the home. I enjoy the food and I am very happy in my lovely room. Staff are kind to me and the manager is very caring.

Mum receives excellent care from all the staff in the home. She has made a lot of friends, both staff and residents and is very happy at the home. The facilities are exceptional and the food is very good. Mum particularly enjoys the pies! Staff are always cheerful and professional and the home is extremely well run. They are quick to respond to any questions and action any requests.

Carers have been most supportive, polite and very caring, showing respect and dignity to the resident. Carers are not able to access the correct pain management for the resident, and their voice is not heard! Maybe try could video resident when in pain? When person is being repositioned, washed, and changed? District nurses have limited time to access the resident, who may be asleep at the time OP visit. I feel end of life nurse team in the community should be on hand to assess and administer correct pain relief. If the resident was in own home and end of life, this would happen, so why not just because resident is in a care home? Thank you.

I feel for the caregivers who try to gain support from external medical professionals to get pain relief. Their voices aren't being heard, and district nurses only have a few minutes to make a pain assessment when the carers are here for 12 hour shifts, so they know our friend well. She has therefore been left in pain.

We are delighted with the care Mum is receiving at Chalkwell Grange. She has improved so much in the short time she has been a resident and she says she is happy there. The facilities and care are excellent and Mum is eating well following a period of having very poor appetite. All of the staff that we have met are really lovely and have such a caring attitude. There are loads of activities for residents to join in if they want to.

My aunty has only been with you for a week and already I realise that I have made the right decision in place her in the care of Chalkwell Grange. The staff have been so kind and helpful in settling her into her new home. It was a big decision to make in leaving her home of 30 years but I can definitely say it was the right decision and one we should perhaps have made sooner.

Thank you.

What more could you want?

The staff are a real asset to the home, and everyone from cleaning team, the kitchen staff through the carers to the home managers were all friendly, approachable, and couldn't do enough.

A happy, comfortable, well run care home to visit. My friend is well looked after and is contented.

Chalkwell Grange proved to be an exemplary choice. The facilities and resident programmes were to the highest standard. The key excellent aspect was the care and affection shown to my mother from all the staff. Would highly, highly recommend.

Since the day Mum moved in just over a year ago, she has been treated with nothing but kindness and dignity. She is settled and appreciates the good food, nice atmosphere and that nothing is too much for the excellent staff. Everyone is approachable and will deal with anything that comes up. Thank you for your never-ending patience.