Chartwell Manor

Been very impressed since our initial visit to the home. Not only is it appealing to the eye, the staff and managers are always available if there are any concerns, which are dealt with quickly and efficiently.

The residents are kept stimulated by a wide variety of activities, games, meals all season and holiday appropriate. Visiting is as much for my mother as it is for my 7 year old. I enjoy my visits very much and can see the benefits to my grandmother. Thank you Chartwell Manor!

All the family visits are met with a smile from the reception staff and Hazel, Gemma and Tracy could not have managed mum's transition more effectively. We are so grateful for all their efforts and the time spent helping mom recover from her accident. Mum is in a kind, supportive and comfortable environment at Chartwell and we can't thank them all enough.

Even when dad began to get frail and confused, the staff were always on hand to help and kept us fully informed. My only negative is that the local doctors surgery were very slow to communicate and slow to offer solutions to his problems. They could do with improving their lines of communication with the carehome in my opinion.

My mother is very happy here and we are delighted that she is so well cared for.

My Mum has been resident in Chartwell Manor for just under two years now. She has Alzheimer's and initially came into home after a series of falls at home and then a two week stay at hospital. When she was at her own home, even though carers would visit, she was progressively getting more depressed and lonely as the disease progressed. Since joining Chartwell, mum's whole demeanour has changed - she now is a happy soul who enjoys being part of the community. The care, compassion and committed nature of all the staff - from the management, the carers, the housekeeping staff - really is second to none. I feel completely at ease with Mum's care and know that she is in the best place she could be. If there are ever any issues I am always kept informed.

Always accessible for answering any questions and updates on progress.

My sister who suffers with Alzheimer's went into Chartwell for 3 weeks respite and wanted to stay . The difference in her is remarkable , she is so happy, she joins in all the activities, which are well planned and stimulate her. She has people to talk to which has improved her communication. All staff are so caring and cheerful. The place is spotless and there is always a welcoming smile when you go in for a visit. I am so glad we found Chartwell and thank them for putting a smile back on my sister's face and giving us as a family peace of mind

Would be treated well there . Mum left hospital and was quite poorly but the staff all looked after mum so well that her respite turned to permanently living there , a huge move for mum but I've never known mum so content and happy Thankyou to everyone you have given my mum her life back

After asking our Auntie how would she feel moving nearer to us, she was in a place in Eastbourne, it was a yes almost immediately. So had a list of places that would be her forever home to visit, went to Chartwell Manor, and whilst waiting to go in, a lady in front of me said she had looked at probably 8 places, and this one shone above the rest. Met the manager who spent a lot of time showing me around, and room options, immediately knew this place was the one, took Husband, whos reaction was "of course this is where she should be". Our auntie only arrived on 5th July but i was able to go into her lovely room to place a few bits, previously, until we could bring all of her personal stuff. The manager was so helpful with what documents we needed from her care home. and being able to move her in on a Saturday was a godsend. Cant praise the team enough, it really feels like an extended family.

Thank you

Chartwell Manor is a wonderful home. All the staff are kind, caring and professional. The home is always clean, and nothing is too much trouble. All the staff are very approachable.

The care and attention to detail provided by the manager and her team is outstanding. I am happy and confident that my mother receives the best possible care by the team at Chartwell. They not only look after mum but go above and beyond looking after the families to. They keep us informed and discuss the care plan regularly taking into account the needs of the resident as well as the request of the family.

Mum is much healthier, she has put on weight and is often too busy to see me!

My aunt was made to feel extremely welcome as soon as she arrived at Chartwell Manor. She quickly settled and took an active role in the wide range of activities that were on offer. Her room was very clean and well positioned and the facilities were excellent. She was always treated with the utmost care and respect and she felt valued by the whole team at the home. In the last few days of her life her care was exceptional and she really couldn't have had better support and love from the staff.

During her time at Chartwell Manor the staff provided my aunt with respectful and compassionate care. This was particularly evident when her physical health deteriorated, and I cannot thank them enough for making her final days so comfortable and peaceful. It was clear from their actions that they really do care about the residents and their families.

Mum has been a resident for 2 years; she has Alzheimer's and lives in Sunrise. Throughout these 2 years, she has always been treated with respect, dignity, love, care & kindness by all the staff. She is regularly entertained by the fabulous programme of entertainment they have on & the smile I regularly see on her face tells me she is happy. I know she is safe, well fed & well looked after.

I received a call from a senior carer to update me on how my mother was following a bad night. I told the carer I would visit the following morning but having put the phone down decided I wanted to see mum myself. I arrived at the home and was as always greeted in a very welcoming way. I made my way to mum's room to find the senior carer who had called, with her back to the door and hence unaware of my presence. She was showing mum such gentle care and making sure her sheets were tucked in to keep her feet warm. Knowing this is how she is treated when no one is around was a wonderful thing to observe. I listened to staff interacting with the residents over supper and yet again was so impressed to hear their compassion and care. A visit that made me realise Chartwell Manor is a very special place.

Very thorough and thoughtful with care she received

My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.

Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.