Chartwell Manor

4 Nimrod Street, Aylesbury HP18 1BB
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10 36 Reviews
  • Chartwell Manor, Aylesbury
Chartwell Manor is a purpose-built care home located in Aylesbury which opened in October 2022.

The home offers residential, nursing and dementia care within a modern yet cosy environment. There are 61 bedrooms, all with en suite facilities and providing lots of space for residents to settle into. Residents can also enjoy living areas designed for socialising, relaxing and welcoming loved ones.

As well as a luxury environment, Chartwell Manor also offers high quality care delivered by a team of experienced and compassionate care providers and designed around the individual needs of each resident.

To find out more about this great new home, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1755
  • Self-Funded Nursing Care: from £1755
  • Self-Funded Nursing Dementia Care: from £1936

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Chartwell Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hazel Greenway (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)

Chartwell Manor Reviews (36)

10

Chartwell Manor has a Review Score of 10 (9.974) out of 10, based on 16 reviews in the last 2 years.
Over all time Chartwell Manor has 36 reviews.

Overall Experience
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Review from Julie W (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After asking our Auntie how would she feel moving nearer to us, she was in a place in Eastbourne, it was a yes almost immediately. So had a list of places that would be her forever home to visit, went to Chartwell Manor, and whilst waiting to go in, a lady in front of me said she had looked at probably
8 places, and this one shone above the rest. Met the manager who spent a lot of time showing me around, and room options, immediately knew this place was the one, took Husband, whos reaction was "of course this is where she should be". Our auntie only arrived on 5th July but i was able to go into her lovely room to place a few bits, previously, until we could bring all of her personal stuff. The manager was so helpful with what documents we needed from her care home. and being able to move her in on a Saturday was a godsend. Cant praise the team enough, it really feels like an extended family.


Thank you

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Review from A T (Friend of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chartwell Manor is a wonderful home. All the staff are kind, caring and professional. The home is always clean, and nothing is too much trouble. All the staff are very approachable.
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Review from Karen B (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to detail provided by the manager and her team is outstanding. I am happy and confident that my mother receives the best possible care by the team at Chartwell. They not only look after mum but go above and beyond looking after the families to. They keep us informed and discuss
the care plan regularly taking into account the needs of the resident as well as the request of the family.
Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Review from A S (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum decided at very short notice to give up her home... We looked at several care homes and Chartwell Manor was by far the best. Warm and welcoming, caring and full of fun. The manager and her staff create a real home for the residents.
Mum is much healthier, she has put on weight and is often too
busy to see me!
Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Review from Sue B (Niece of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was made to feel extremely welcome as soon as she arrived at Chartwell Manor. She quickly settled and took an active role in the wide range of activities that were on offer. Her room was very clean and well positioned and the facilities were excellent. She was always treated with the utmost
care and respect and she felt valued by the whole team at the home. In the last few days of her life her care was exceptional and she really couldn't have had better support and love from the staff.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for taking the time to write this lovely review. It was a pleasure to look after your aunt, who was so involved in her community both inside and outside of the home, bringing her friends and choir into Chartwell brought so much joy to all. Her smile compassion and humour will be remembered by all who had the pleasure of getting to know her.

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Review from A F (Niece of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was resident at Chartwell Manor for 17 months and from the day she moved in was made to feel part of their strong community. She was able to personalise her room so really felt like it was her home.
The many activities provided for the residents take account of individual interests and abilities,
and staff are always happy to arrange visits and events.
During her time at Chartwell Manor the staff provided my aunt with respectful and compassionate care. This was particularly evident when her physical health deteriorated, and I cannot thank them enough for making her final days so comfortable and peaceful. It was clear from their actions that they really do care about the residents and their families.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

It was a pleasure to look after your aunt, she was such an influence in the home, and supported by being one of our first resident ambassadors, ensuring all were heard.

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Review from Christine D (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 2 years; she has Alzheimer's and lives in Sunrise. Throughout these 2 years, she has always been treated with respect, dignity, love, care & kindness by all the staff. She is regularly entertained by the fabulous programme of entertainment they have on & the smile I regularly
see on her face tells me she is happy. I know she is safe, well fed & well looked after.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your kind words, which I will share with the team. Mum particularly loves the music events and as you say, smiles and taps her foot, especially with 'Music for the Mind'.

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Review from Annabelle B (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received a call from a senior carer to update me on how my mother was following a bad night. I told the carer I would visit the following morning but having put the phone down decided I wanted to see mum myself. I arrived at the home and was as always greeted in a very welcoming way. I made my way
to mum's room to find the senior carer who had called, with her back to the door and hence unaware of my presence. She was showing mum such gentle care and making sure her sheets were tucked in to keep her feet warm. Knowing this is how she is treated when no one is around was a wonderful thing to observe. I listened to staff interacting with the residents over supper and yet again was so impressed to hear their compassion and care. A visit that made me realise Chartwell Manor is a very special place.
Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care for those who live with us, and they will be delighted to hear your kind and supportive words.

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Review from Wendy B (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Made very welcome and good presentation of all facilities
All care needs understood
Facilities clean and well cared for
My mother made welcome and assigned a key worker
Very thorough and thoughtful with care she received
Reply from Hazel Greenway, Home Manager at Chartwell Manor

It was lovely to welcome mum onto our home and she engaged so well with the other residents and staff, on your next visit you will be able to join in with our activity sessions especially the music and exercise which she enjoyed.

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Review from J I (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about
their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments about the home and care received for dad, he is such a lovely gentleman who has shared some lovely stories about his life and family, has the best sense of humour and smile. It is a pleasure to support dad as he enjoys all his new found friends and activities.

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Review from D H (Wife of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel compelled to write a review to express my husband's delight during yet another fine activity at Chartwell Manor, a music event held every two weeks, performed by a wonderful guitarist.
They include all participating residents with an eclectic repertoire, he is especially sensitive to my husband
who used to be able to play guitar. It's truly a wonderful participating session.
My husband has had a long term illness, it is both gratifying and comforting to know that he is being cared for by carers who always have his best interests at heart. I visit each day and see that he is respected and cared for in a dignified way.
Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments and support, the music event is such a hit in the home stimulating all who live here, and we continue to offer as our community event monthly. Your husband is such an engaging gentleman and a big part of the home, with his humour and sharing of his past passions and interest, which is stimulating for all.

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Review from Philip G (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first day, Chartwell Manor has been the best place for mother to be. Whilst times are testing with her ill health, the staff have been amazing looking after her needs. With all the activities, the staff make everyone happy and not just sat around. Simply the best.
Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments. The care and activity team are always happy to spend time supporting mum and ensure she is able to attend events around the home.

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Review from L B (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Chartwell Manor 18 months ago, unwell, confused and very unhappy.
Thanks to the care, attention and nursing he has received we feel he is in the best place he could be and we are reassured that he is safe and well looked after.
Furthermore, the housekeeping team ensure everywhere
looks and smells clean and welcoming. It is well managed and run and I thoroughly recommend Chartwell Manor.
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Review from A S (Granddaughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been a resident at Chartwell Manor Care Home for over a year now. She came for respite and chose to stay which was a huge decision but she had been in a couple of other homes for respite before and was always keen to get home, this time was different.
The staff at Chartwell are
dedicated, kind, caring, professional. The activities team put so much effort into tailoring the activities and trips for the residents. The food always looks and smells delicious with a lively variety. I've eaten there twice- a meal and an afternoon tea and they were both fantastic.
The care home is enthusiastic about getting involved with the community by hosting open events such as a summer festival, by sponsoring the local football team, by raising money for lots of different charities including national and local charities such as Emmett's Genies.
They have regular resident and relative meetings and take on board feedback. I rate their care highly.
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Review from Linda S (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
W wanted to say a huge thank you to the amazing chef and the whole team for making Mum's Birthday celebration truly special yesterday. The private dining room looked great and, from being served tea to the beautiful cake, it was perfect. The special touches of a sash and badge (Queen for a Day) were
part of the magic. We are so glad Mum is living a Chartwell, she is safe, enjoying activities and is part of a community making many friends, grateful thanks to a fabulous staff team.
Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Such a lovely review - thank you so much. It was an absolute pleasure to help Mum celebrate her birthday. I will pass on your lovely comments to the team.

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Review from Alison P (Daughter of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial respite enquiry with the customer relations manager and visit to Chartwell Manor, we knew that it would be the perfect place for Mum. We cannot fault any aspect of Mum's care and all the staff made Mum feel welcome and put her at ease. Mum wouldn't want to stay anywhere else now and
nor would we want her to. A big thank you to everyone at Chartwell Manor, you are all amazing!
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Review from Peter A (Nephew of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been very welcomed into Chartwell by all the staff and has settled in very well. It is always a difficult decision to move a family member into a residential home, but I feel very confident in the choice made in choosing Chartwell Manor.
The environment is lovely, and everything has been
very well thought out in design and layout. Staff have kept us up to date on her progress, and I have been impressed with the support she has had when she has had health issues that otherwise would have resulted in hospital stays.
It’s also a pleasure to visit her there as we are also well looked after whilst there, plus there are many enjoyable places to sit and talk to my aunt apart from her delightful room.
Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review of the care and support we provide at Chartwell Manor. We are so happy that your Aunt has settled in - it is a pleasure to help and support her.

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Review from Beverley R (Niece of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my sister and I visited Chartwell, we were very impressed. A 5-star care home, very clean, modern, with a friendly, professional working team who went out of their way to admit our Uncle straight from hospital. He could not be in better hands and we would thoroughly recommend them.
Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review! I am so pleased that you felt we went above and beyond for your Uncle - which is something we strive to do every day. I will pass on your feedback to the team.

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Review from Lisa G (Niece of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was not safe to go back home after a six week hospital stay. His dementia and confusion got worse. I looked at a few homes and liked the set up of Chartwell Manor and the staff were so lovely. My Uncle was transferred from hospital at the end of May 2023 and settled in well, the staff are so
kind and helpful. He has been there for more than eight weeks now, I no longer worry about him eating, drinking or taking his medication. They also arrange lots of activities, my uncle is so outgoing now (he barely socialised before). He is well looked after and I get regular updates and I can visit when I want. The home holds relatives meetings where you can give feedback, and they do listen and implement suggestions/changes. Thank you to all the staff at Chartwell Manor!
Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your review. I'm so pleased the transition went well and that you are happy with the care and support we provide here at Chartwell Manor. It's an absolute pleasure supporting your Uncle, and we have gained a Head Gardener in the process.

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Review from S W (Sister of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant and extremely helpful staff. Caring and all on hand to help with service users or family. Rooms are clean and kept in fantastic order. Food is of a high standard and is fresh every day. I could not wish for my brother to be in a nicer place.
Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your lovely review - I will pass on your kind words to the team.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Chartwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Chartwell Manor is calculated as follows: ( (184 Excellents x 5) + (5 Goods x 4) ) ÷ 189 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (8)

Hazel

Hazel Greenway

Job Title: Home Manager Joined: 2023

Our award-winning Home Manager, Hazel, has worked in social care since she was 18. She started as a carer and has worked in various private and public-sector care homes, finally joining Chartwell Manor in 2023. She has a wealth of experience as a turnaround manager and a dementia specialist.
She has enjoyed creating a family feel at the home, building genuine relationships with residents and relatives, and building a fantastic team of colleagues who sincerely cherish those living with us.
Hazel is married with 2 children and three dogs. She enjoys keeping fit and relaxing on the river in the family boat 'Cariad'.

Jo

Jo Hawkes

Job Title: Deputy Home Manager Joined: 2024

Jo joined Chartwell Manor as the Clinical Lead and was promoted in 2025 to Deputy Home Manager.


She qualified as a nurse in 2000 and has a wealth of experience working in both hospitals and care homes. Jo loves the family atmosphere of the home, and is proud that the modern facilities at Chartwell Manor enhance the quality of care we provide.


Jo enjoys spending time with her family, although she describes herself as a bit of a workaholic. Her favourite pastime is dining out, particularly finding new restaurants to try.

Tracy

Tracy Douglas

Job Title: Home Administrator Joined: 2023

Tracy is the main point of contact for residents and relatives for anything to do with finance. She also supports the Home Manager with team rotas, and is always on hand to show potential new residents around the home.


She is experienced in all aspects of administration, payroll and customer service having worked in a variety of companies before joining the team at Chartwell Manor.


When she is not working, she enjoys spending time with her children, going for a run and travelling the world.

Carla

Carla Oancea

Job Title: Receptionist Joined: 2023

Always ready with a friendly smile, our Receptionist Carla is the first person to welcome people to Chartwell Manor. When not behind the Reception desk, she can be found in the Bistro making drinks for residents and relatives.


She particularly loves the family atmosphere at Chartwell Manor and says she is really proud to work in a care home with a female leadership team.


Carla adores spending time surrounded by nature and has even trained her cat to walk on a lead to take it for walks.

Cristina

Cristina Verrall

Job Title: Hospitality Services Manager Joined: 2022

Cristina has been in the hospitality industry for over 9 years after getting a degree in Hospitality Management degree at Oxford Brookes University.


She has worked in luxury boutique hotels in and around London and is passionate about bringing the five-star experience to Chartwell Manor, believing everyone deserves to be treated as a VIP.


Cristina is currently on maternity leave and we look forward to welcoming her back in due course.

Jinfu

Jinfu Ma

Job Title: Head Chef Joined: 2023

Jinfu is the Head Chef at Chartwell Manor and has worked as a chef for over 10 years.


Chef manages the kitchen team, ordering all the food and creating delicious menus in the home. He spends time with each resident to understand their favourite foods, as well as any allergies they may have.


In his free time, he enjoys playing badminton and going for a run. He also helps his wife create a beautiful garden at their home.

Raj

Raj Thapa

Job Title: Chef Joined: 2024

Raj has worked as a chef for over 15 years and enjoys bringing his Nepalese culture into his cooking.


He loves working as part of the team in Chartwell Manor as he says it is like his second family.


Raj is not only creative in the kitchen. At home he puts his hands to use with carpentry and even tackles a bit of plumbing. He also enjoys playing football with his young son.

Harry

Harry

Job Title: Home Therapy Pet Joined: 2025

Harry has recently been adopted by Chartwell Manor from Mini Beasts Rescue in Aylesbury. He is a friendly Dutch Lop and is 4 years old.


He loves snacking on fruit & vegetables and enjoys the many cuddles he gets from our residents and staff.

Frequently Asked Questions about Chartwell Manor

What types of Care is Chartwell Manor registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chartwell Manor have?

There are 61 Single Rooms.

What are the Facilities & Services at Chartwell Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chartwell Manor to the centre of Aylesbury?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell Manor to verify any information. View our terms and conditions. Chartwell Manor has an Enhanced Service - more info.