
a well-managed care home with a team of caring, friendly yet professional staff at every level.Susan J(Daughter of Resident/Service User)

the staff all looked after mum so well that her respite turned to permanently living thereTeri M(Daughter of Resident/Service User)

she is safe, enjoying activities and is part of a community making many friends,Linda S(Daughter of Resident/Service User)

a well-managed care home with a team of caring, friendly yet professional staff at every level.Susan J(Daughter of Resident/Service User)

the staff all looked after mum so well that her respite turned to permanently living thereTeri M(Daughter of Resident/Service User)

she is safe, enjoying activities and is part of a community making many friends,Linda S(Daughter of Resident/Service User)

Chartwell Manor is a purpose-built care home located in Aylesbury which opened in October 2022.
The home offers residential, nursing and dementia care within a modern yet cosy environment. There are 61 bedrooms, all with en suite facilities and providing lots of space for residents to settle into. Residents can also enjoy living areas designed for socialising, relaxing and welcoming loved ones.
As well as a luxury environment, Chartwell Manor also offers...
Care Provided by Chartwell Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Chartwell Manor for full pricing details and T&Cs.
Contact Chartwell Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Hazel Greenway (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 2
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Chartwell Manor Reviews (45)
Chartwell Manor has a Review Score of 10 (9.963) out of 10, based on 23 reviews in the last 2 years.
Over all time Chartwell Manor has 45 reviews.
Been very impressed since our initial visit to the home. Not only is it appealing to the eye, the staff and managers are always available if there are any concerns, which are dealt with quickly and efficiently.
Your Dad has been a delight to spend time with. The team enjoy learning about his past work and hobbies, especially when he explains his drawings and artwork. He keeps promising to try and teach me how to draw and is very patient.
It has been lovely to get to know you all as a family and you are always welcome at Chartwell Manor.
My grandmother is well cared for, engaged and has improved in both health and well being since moving in. The residence is warm, well maintained and purpose built for the needs of the people it serves. The meals are excellent, offer a varied choice and staff are on hand to take care of dietary needs as they change. The rooms are well appointed and kept spotlessly clean.
The residents are kept stimulated by a wide variety of activities, games, meals all season and holiday appropriate. Visiting is as much for my mother as it is for my 7 year old. I enjoy my visits very much and can see the benefits to my grandmother. Thank you Chartwell Manor!
Thank you so much for your lovely review of Chartwell Manor. It will mean a great deal to the colleagues who work there, as they take immense pride in providing the very best care. It has been a pleasure to welcome your grandma and your family into the home.
All the family visits are met with a smile from the reception staff and Hazel, Gemma and Tracy could not have managed mum's transition more effectively. We are so grateful for all their efforts and the time spent helping mom recover from her accident. Mum is in a kind, supportive and comfortable environment at Chartwell and we can't thank them all enough.
Your Mum has brought a breath of fresh air into the home, with her sense of humour and kindness, always ensuring her makeup and hair is perfect along with the right outfit, and she loves 'shopping' in our vintage boutique admiring the clothes and jewellery.
Even when dad began to get frail and confused, the staff were always on hand to help and kept us fully informed. My only negative is that the local doctors surgery were very slow to communicate and slow to offer solutions to his problems. They could do with improving their lines of communication with the carehome in my opinion.
It was a big decision for your stepdad to move into the home, but it was lovely to see him build new friendships while maintaining his links from home. His love of photography was evident with his amazing pictures in his bedroom, which all told a story about his life and past which we enjoyed sharing.
After two months, we have found Chartwell Manor to be a well-managed care home with a team of caring, friendly yet professional staff at every level.
It is a welcoming, bright, modern building, well-furnished, warm, and spotlessly clean. The layout allows residents their privacy, while providing communal areas, including the dining room, lounge and bistro, for residents to socialise. Meals provide delicious, nutritious choices to suit all tastes.
An extensive, varying range of activities are on offer for the residents throughout the week. As well as this there are visiting professionals, they include a physiotherapist, a chiropodist and a hairdresser.
There are no unreasonable restrictions on visiting which contributes to the welcoming family-feel of this care home.
My mother is very happy here and we are delighted that she is so well cared for.
It has been an absolute delight to welcome your mum to Chartwell, and see her engage with the staff team and residents, whilst sharing her interesting and amazing life. She has taught us how to make her special...
My Mum has been resident in Chartwell Manor for just under two years now. She has Alzheimer's and initially came into home after a series of falls at home and then a two week stay at hospital. When she was at her own home, even though carers would visit, she was progressively getting more depressed and lonely as the disease progressed. Since joining Chartwell, mum's whole demeanour has changed - she now is a happy soul who enjoys being part of the community. The care, compassion and committed nature of all the staff - from the management, the carers, the housekeeping staff - really is second to none. I feel completely at ease with Mum's care and know that she is in the best place she could be. If there are ever any issues I am always kept informed.
It has been a pleasure to see your mum engage with all the activities in the home, especially with Christmas coming, for which she is very excited.
Attention to detail and keeping us informed about progress and suggestions for further assistance.
Always accessible for answering any questions and updates on progress.
Thank you for taking the time to write this review. It is important to the team at Chartwell Manor to support both you and your mum during her time with us, and to ensure her needs are being met both emotionally and physically, especially when her needs changed. The team will be very happy to hear your kind words.
My sister who suffers with Alzheimer's went into Chartwell for 3 weeks respite and wanted to stay . The difference in her is remarkable , she is so happy, she joins in all the activities, which are well planned and stimulate her. She has people to talk to which has improved her communication. All staff are so caring and cheerful. The place is spotless and there is always a welcoming smile when you go in for a visit. I am so glad we found Chartwell and thank them for putting a smile back on my sister's face and giving us as a family peace of mind
It has been a delight to get to know your sister and watch her grow in confidence, she attends all the events within the home has started reading and doing crossword and word searches, always happy to try new things and has made some very good friends who love to chat and socialise with each other. Thank you for your beautiful donations of the frame bags they are beautiful and very appreciated.
Would be treated well there . Mum left hospital and was quite poorly but the staff all looked after mum so well that her respite turned to permanently living there , a huge move for mum but I've never known mum so content and happy Thankyou to everyone you have given my mum her life back
Thank you for the feedback, it has been a pleasure to support mum and see her health return, she is such a lovely lady, and we can clearly see the benefits of her social interaction within the home, and how important the new friendships are to her.
After asking our Auntie how would she feel moving nearer to us, she was in a place in Eastbourne, it was a yes almost immediately. So had a list of places that would be her forever home to visit, went to Chartwell Manor, and whilst waiting to go in, a lady in front of me said she had looked at probably 8 places, and this one shone above the rest. Met the manager who spent a lot of time showing me around, and room options, immediately knew this place was the one, took Husband, whos reaction was "of course this is where she should be". Our auntie only arrived on 5th July but i was able to go into her lovely room to place a few bits, previously, until we could bring all of her personal stuff. The manager was so helpful with what documents we needed from her care home. and being able to move her in on a Saturday was a godsend. Cant praise the team enough, it really feels like an extended family.
Thank you
Chartwell Manor is a wonderful home. All the staff are kind, caring and professional. The home is always clean, and nothing is too much trouble. All the staff are very approachable.
The care and attention to detail provided by the manager and her team is outstanding. I am happy and confident that my mother receives the best possible care by the team at Chartwell. They not only look after mum but go above and beyond looking after the families to. They keep us informed and discuss the care plan regularly taking into account the needs of the resident as well as the request of the family.
Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.
Mum is much healthier, she has put on weight and is often too busy to see me!
Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.
My aunt was made to feel extremely welcome as soon as she arrived at Chartwell Manor. She quickly settled and took an active role in the wide range of activities that were on offer. Her room was very clean and well positioned and the facilities were excellent. She was always treated with the utmost care and respect and she felt valued by the whole team at the home. In the last few days of her life her care was exceptional and she really couldn't have had better support and love from the staff.
Thank you for taking the time to write this lovely review. It was a pleasure to look after your aunt, who was so involved in her community both inside and outside of the home, bringing her friends and choir into Chartwell brought so much joy to all. Her smile compassion and humour will be remembered by all who had the pleasure of getting to know her.
The many activities provided for the residents take account of individual interests and abilities, and staff are always happy to arrange visits and events.
During her time at Chartwell Manor the staff provided my aunt with respectful and compassionate care. This was particularly evident when her physical health deteriorated, and I cannot thank them enough for making her final days so comfortable and peaceful. It was clear from their actions that they really do care about the residents and their families.
It was a pleasure to look after your aunt, she was such an influence in the home, and supported by being one of our first resident ambassadors, ensuring all were heard.
Mum has been a resident for 2 years; she has Alzheimer's and lives in Sunrise. Throughout these 2 years, she has always been treated with respect, dignity, love, care & kindness by all the staff. She is regularly entertained by the fabulous programme of entertainment they have on & the smile I regularly see on her face tells me she is happy. I know she is safe, well fed & well looked after.
Thank you for your kind words, which I will share with the team. Mum particularly loves the music events and as you say, smiles and taps her foot, especially with 'Music for the Mind'.
I received a call from a senior carer to update me on how my mother was following a bad night. I told the carer I would visit the following morning but having put the phone down decided I wanted to see mum myself. I arrived at the home and was as always greeted in a very welcoming way. I made my way to mum's room to find the senior carer who had called, with her back to the door and hence unaware of my presence. She was showing mum such gentle care and making sure her sheets were tucked in to keep her feet warm. Knowing this is how she is treated when no one is around was a wonderful thing to observe. I listened to staff interacting with the residents over supper and yet again was so impressed to hear their compassion and care. A visit that made me realise Chartwell Manor is a very special place.
Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care for those who live with us, and they will be delighted to hear your kind and supportive words.
All care needs understood
Facilities clean and well cared for
My mother made welcome and assigned a key worker
Very thorough and thoughtful with care she received
It was lovely to welcome mum onto our home and she engaged so well with the other residents and staff, on your next visit you will be able to join in with our activity sessions especially the music and exercise which she enjoyed.
My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.
Thank you for your comments about the home and care received for dad, he is such a lovely gentleman who has shared some lovely stories about his life and family, has the best sense of humour and smile. It is a pleasure to support dad as he enjoys all his new found friends and activities.
They include all participating residents with an eclectic repertoire, he is especially sensitive to my husband who used to be able to play guitar. It's truly a wonderful participating session.
My husband has had a long term illness, it is both gratifying and comforting to know that he is being cared for by carers who always have his best interests at heart. I visit each day and see that he is respected and cared for in a dignified way.
Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.
Thank you for your comments and support, the music event is such a hit in the home stimulating all who live here, and we continue to offer as our community event monthly. Your husband is such an engaging gentleman and a big part of the home, with his humour and sharing of his past passions and interest, which is stimulating for all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chartwell Manor.
There are no upcoming events for Chartwell Manor.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Chartwell Manor.
Meet the Team (6)

She has enjoyed creating a family feel at the home, building genuine relationships with residents and relatives, and building a fantastic team of colleagues who sincerely cherish those living with us.
Hazel is married with 2 children and three dogs. She enjoys keeping fit and relaxing on the river in the family boat 'Cariad'.

Jo joined Chartwell Manor as the Clinical Lead and was promoted in 2025 to Deputy Home Manager.
She qualified as a nurse in 2000 and has a wealth of experience working in both hospitals and care homes. Jo loves the family atmosphere of the home, and is proud that the modern facilities at Chartwell Manor enhance the quality of care we provide.
Jo enjoys spending time with her family, although she describes herself as a bit of a workaholic. Her favourite pastime is dining out, particularly finding new restaurants to try.

Always ready with a friendly smile, our Receptionist Carla is the first person to welcome people to Chartwell Manor. When not behind the Reception desk, she can be found in the Bistro making drinks for residents and relatives.
She particularly loves the family atmosphere at Chartwell Manor and says she is really proud to work in a care home with a female leadership team.
Carla adores spending time surrounded by nature and has even trained her cat to walk on a lead to take it for walks.

Cristina has been in the hospitality industry for over 9 years after getting a degree in Hospitality Management degree at Oxford Brookes University.
She has worked in luxury boutique hotels in and around London and is passionate about bringing the five-star experience to Chartwell Manor, believing everyone deserves to be treated as a VIP.

Jinfu is the Head Chef at Chartwell Manor and has worked as a chef for over 10 years.
Chef manages the kitchen team, ordering all the food and creating delicious menus in the home. He spends time with each resident to understand their favourite foods, as well as any allergies they may have.
In his free time, he enjoys playing badminton and going for a run. He also helps his wife create a beautiful garden at their home.

Raj has worked as a chef for over 15 years and enjoys bringing his Nepalese culture into his cooking.
He loves working as part of the team in Chartwell Manor as he says it is like his second family.
Raj is not only creative in the kitchen. At home he puts his hands to use with carpentry and even tackles a bit of plumbing. He also enjoys playing football with his young son.
Frequently Asked Questions about Chartwell Manor
What types of Care is Chartwell Manor registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chartwell Manor have?
There are 61 Single Rooms.
What are the Facilities & Services at Chartwell Manor?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chartwell Manor to the centre of Aylesbury?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell Manor to verify any information. View our terms and conditions. Chartwell Manor has an Enhanced Service -more info.