Chartwell Manor

4 Nimrod Street, Aylesbury HP18 1BB
Review Us
10 43 Reviews
  • Chartwell Manor, Aylesbury
Chartwell Manor is a purpose-built care home located in Aylesbury which opened in October 2022.

The home offers residential, nursing and dementia care within a modern yet cosy environment. There are 61 bedrooms, all with en suite facilities and providing lots of space for residents to settle into. Residents can also enjoy living areas designed for socialising, relaxing and welcoming loved ones.

As well as a luxury environment, Chartwell Manor also offers high quality care delivered by a team of experienced and compassionate care providers and designed around the individual needs of each resident.

To find out more about this great new home, please get in touch with the team.

Care Provided by Chartwell Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1854
  • Self-Funded Nursing Dementia Care: from £1954

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Chartwell Manor to find out the exact price for your requirements.

Contact Chartwell Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chartwell Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Greenway (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)
10

Chartwell Manor has a Review Score of 10 (9.960) out of 10, based on 21 reviews in the last 2 years.
Over all time Chartwell Manor has 43 reviews.

Overall Experience
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Total of 43, showing 21-40
Review from A S (Granddaughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been a resident at Chartwell Manor Care Home for over a year now. She came for respite and chose to stay which was a huge decision but she had been in a couple of other homes for respite before and was always keen to get home, this time was different.
The staff at Chartwell are
dedicated, kind, caring, professional. The activities team put so much effort into tailoring the activities and trips for the residents. The food always looks and smells delicious with a lively variety. I've eaten there twice- a meal and an afternoon tea and they were both fantastic.
The care home is enthusiastic about getting involved with the community by hosting open events such as a summer festival, by sponsoring the local football team, by raising money for lots of different charities including national and local charities such as Emmett's Genies.
They have regular resident and relative meetings and take on board feedback. I rate their care highly.
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Review from Linda S (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
W wanted to say a huge thank you to the amazing chef and the whole team for making Mum's Birthday celebration truly special yesterday. The private dining room looked great and, from being served tea to the beautiful cake, it was perfect. The special touches of a sash and badge (Queen for a Day) were
part of the magic. We are so glad Mum is living a Chartwell, she is safe, enjoying activities and is part of a community making many friends, grateful thanks to a fabulous staff team.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorSuch a lovely review - thank you so much. It was an absolute pleasure to help Mum celebrate her birthday. I will pass on your lovely comments to the team.
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Review from Alison P (Daughter of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial respite enquiry with the customer relations manager and visit to Chartwell Manor, we knew that it would be the perfect place for Mum. We cannot fault any aspect of Mum's care and all the staff made Mum feel welcome and put her at ease. Mum wouldn't want to stay anywhere else now and
nor would we want her to. A big thank you to everyone at Chartwell Manor, you are all amazing!
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Review from Peter A (Nephew of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been very welcomed into Chartwell by all the staff and has settled in very well. It is always a difficult decision to move a family member into a residential home, but I feel very confident in the choice made in choosing Chartwell Manor.
The environment is lovely, and everything has been
very well thought out in design and layout. Staff have kept us up to date on her progress, and I have been impressed with the support she has had when she has had health issues that otherwise would have resulted in hospital stays.
It’s also a pleasure to visit her there as we are also well looked after whilst there, plus there are many enjoyable places to sit and talk to my aunt apart from her delightful room.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your lovely review of the care and support we provide at Chartwell Manor. We are so happy that your Aunt has settled in - it is a pleasure to help and support her.
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Review from Beverley R (Niece of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my sister and I visited Chartwell, we were very impressed. A 5-star care home, very clean, modern, with a friendly, professional working team who went out of their way to admit our Uncle straight from hospital. He could not be in better hands and we would thoroughly recommend them.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your lovely review! I am so pleased that you felt we went above and beyond for your Uncle - which is something we strive to do every day. I will pass on your feedback to the team.
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Review from Lisa G (Niece of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was not safe to go back home after a six week hospital stay. His dementia and confusion got worse. I looked at a few homes and liked the set up of Chartwell Manor and the staff were so lovely. My Uncle was transferred from hospital at the end of May 2023 and settled in well, the staff are so
kind and helpful. He has been there for more than eight weeks now, I no longer worry about him eating, drinking or taking his medication. They also arrange lots of activities, my uncle is so outgoing now (he barely socialised before). He is well looked after and I get regular updates and I can visit when I want. The home holds relatives meetings where you can give feedback, and they do listen and implement suggestions/changes. Thank you to all the staff at Chartwell Manor!
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your review. I'm so pleased the transition went well and that you are happy with the care and support we provide here at Chartwell Manor. It's an absolute pleasure supporting your Uncle, and we have gained a Head Gardener in the process.
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Review from S W (Sister of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant and extremely helpful staff. Caring and all on hand to help with service users or family. Rooms are clean and kept in fantastic order. Food is of a high standard and is fresh every day. I could not wish for my brother to be in a nicer place.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you for your lovely review - I will pass on your kind words to the team.
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Review from Sandra S (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chartwell Manor has really helped my mum in feeling settled and at home when she needed the extra help of care. Amazing staff, very helpful and reassuring. The home is beautiful, very modern and has everything to make you feel well looked after. My mum really enjoys being looked after at Chartwell Manor.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorWe are so pleased that Mum has settled well into life here at Chartwell Manor. I will pass on your lovely comments to the team.
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Review from M M (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Chartwell Manor Care Home in October 2022 from a different nursing home in Buckinghamshire.
It's such an incredibly welcoming home, I can not fault it. Everyone has gone out of their way to make sure that Mum and other residents feel at home. It's beautifully decorated and very spacious
inside.
Mum has a beautiful en-suite room which she loves.
From day one, everyone is so friendly, caring and goes out of their way.
There are always activities going on for everyone to join in and they always invite the families.
I highly recommend Chartwell Manor if anyone is looking at care/nursing home in Buckinghamshire.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your review and for choosing Chartwell Manor. We are so pleased you and Mum are happy with the care and support we provide.
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Review from Lorraine E (Daughter-in-law of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are incredibly welcoming, kind, helpful and caring. We have been visiting for five months now and the range of activities is great. As a family, we attend activities which are fun and families are made to feel so welcome. It is becoming a new family that we enjoy visiting.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your lovely review. I will pass on your comments to the team.
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Review from Sam E (Grandson of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Granny has become Granny again since she moved to Chartwell Manor Care Home. She looks immaculate each time I see her and is back to being happy and humorous.
Being at university makes it difficult to see her as often as I would like but the Facebook page keeps me up to date with all the activities
Granny is involved with, and I truly know that she is in the best place possible.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your review. We are so pleased you have seen the difference in your gran since moving to Chartwell Manor. Good to hear that you are kept informed of everything we do via our Facebook page.
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Review from D D (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcoming home where the staff are caring, helpful and friendly. There are plenty of varied activities for the residents and a minibus for outings. There are also plans for activities in the well-planned outdoor space. The home is spacious and well-kept, and all the staff, including catering, housekeeping,
admin and maintenance chat with the residents, creating a relaxing atmosphere.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you for your review. I'm so pleased that you feel the experience is a welcoming one - which is exactly what we are trying to achieve.
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Review from Joan G (Mother of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter moved into Chartwell Manor care home a week ago. The manager and staff have gone out of their way to make her feel like part of their family. I can’t believe how quickly she has settled in. Everything is in place to ensure residents feel it is their home. She has a beautiful en-suite room.
The day she moved in all her pictures were put on the wall so it all felt very familiar. My daughter is a younger resident but she won’t be bored as there are plenty of activities.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you for your lovely comments - it is a pleasure to have her living here at Chartwell Manor.
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Review from Gay H (Sister of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister recently had three weeks of respite care at Chartwell Manor Care Home. She had a lifelong horror of ever having to go into a care home but after her time here she would be quite ready to go back! The home is light, airy, spacious and relaxing and feels like a five-star hotel. There is a lovely
comfortable lounge and a separate area for events - of which there are many. Every day there are several things happening. We saw a quiz/afternoon tea in progress and another time when families and small grandchildren had been invited. The bedrooms are large and comfortable, the food is excellent and most of all, the care is terrific. The staff are all lovely - very caring, attentive, helpful and friendly. My sister was waited on hand and foot, constantly getting offered drinks and snacks and encouraged to take part in activities. Chartwell has a minibus and residents can go on outings. Excellent laundry service and residents can book a hairdresser. Lovely dining room too.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your lovely comments. Our team are always striving to offer the best service in every area of the home. I'm so pleased we managed to dispel the stereotypical image of what care home life is like and we would welcome her back anytime.
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Review from M B (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making the difficult decision to move Mum into a care home, we are very impressed with the standard of care she is receiving. The team are always friendly and welcoming and their care of Mum is first-class. There are daily activities arranged together with outings and visits to local coffee shops
and staff are always open to any suggestions. The surroundings are immaculately kept and the rooms all offer a calm, comfortable and relaxing environment.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you for your kind words which I will be sure to pass on to the team. We love having your mum living with us and I'm so glad it has had a positive impact on her well-being.
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Review from Nick B (Son-in-law of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited Chartwell Manor Care Home on many occasions I have nothing but praise and admiration for the care that is given to the residents and for the professional approach of the staff.
The Facebook page brings a smile to our faces when we are able to see all the activities that my mother-in-law
is involved with. It brings such peace of mind to know that she is being stimulated in such a kind and caring way whilst always being surrounded by staff members for conversation and company.
The whole team, including food and beverage, housekeeping, reception and maintenance are just amazing - thank you. You have allowed my wife to stop feeling guilty about her mum being in a care setting.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorWe are so pleased that you are happy with the care and support given to your mother-in-law. Thank you so much for your lovely comments, I will be sure to pass them on to the team.
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Review from Lily E (Granddaughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny moved to Chartwell Manor Care Home from a different care home. I love seeing Granny so happy and engaged in activities. The Facebook updates always bring a smile to my face knowing how busy she is during the day! The staff are always so friendly and always have time to chat to the residents.
Thank you for everything you do for her.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your review of our lovely home. We are so pleased that your gran has settled into life here at Chartwell Manor. She absolutely loves getting involved in everything we do.
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Review from Alice E (Granddaughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come to visit my granny whenever I am home from university. I never find her in her room as she is always deep in conversation with someone, drinking coffee and usually playing a game! Through the Facebook page, I can see what she has been up to and how happy she looks there. Granny always looks very
well cared for, with her nails painted and hair blow-dried, it makes me happy to see her so happy here.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorWe are so pleased that your experience of Chartwell Manor and the care and support given to your granny is a good one. She really is our superstar!
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Review from Greg B (Son of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live abroad but was home for Christmas and got to see Mum in her new home at Chartwell Manor Care Home. We had moved her from a different nursing home a few months back. Seeing Mum in her new environment took my breath away. It was a night and day difference from what I was used to. Mum now has daily,
meaningful activities to look forward to that involve all the things that she loves to do, cooking, flower arranging and having people to talk to. The staff are all so friendly and it's clear that caring for their residents is more than just a job, it's a passion.
I am glad that we took a leap of faith to move her. The transition was smooth and my sister and I never saw Mum struggle in any way due to the constant attention she is given. The only time that Mum is in her room now is to sleep. The rest of the time she sits in lovely lounges and has company and things to do.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you for your lovely review! I'm so pleased that you took that leap of faith and believed in everything I assured would happen. Your mum is so lovely and we love having her here at Chartwell Manor and supporting her to live her life to the max.
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Review from C C (Wife of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent the last week of his life at Chartwell Manor Care Home and we are full of gratitude for the care and attention he received. He had been languishing in hospital for several weeks and we hoped that with some rest, peace and good food at Chartwell he would gain enough strength to come
home but sadly that was not to be. His arrival there was a happy day where he was greeted with a delicious lunch, a beer and a team of friendly, caring staff and the relief is something we will always remember. In his last days he was treated with dignity and compassion and we, his family, were made to feel welcome and able to be there whenever we wished, which was very important to us. We were sorry he was not able to enjoy all the facilities on offer but that we were able to all be together in comfort is invaluable.
Reply from Carey Burden, Customer Relations Manager at Chartwell ManorThank you so much for your lovely review of Chartwell Manor. I'm glad we were able to go some way in supporting you all as a family at such a difficult time. I will most certainly pass your thanks on to the team.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Chartwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Chartwell Manor is calculated as follows: ( (239 Excellents x 5) + (10 Goods x 4) ) ÷ 249 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (8)

Hazel

Hazel Greenway

Job Title: Home Manager Joined: 2023

Our award-winning Home Manager, Hazel, has worked in social care since she was 18. She started as a carer and has worked in various private and public-sector care homes, finally joining Chartwell Manor in 2023. She has a wealth of experience as a turnaround manager and a dementia specialist.
She has enjoyed creating a family feel at the home, building genuine relationships with residents and relatives, and building a fantastic team of colleagues who sincerely cherish those living with us.
Hazel is married with 2 children and three dogs. She enjoys keeping fit and relaxing on the river in the family boat 'Cariad'.

Jo

Jo Hawkes

Job Title: Deputy Home Manager Joined: 2024

Jo joined Chartwell Manor as the Clinical Lead and was promoted in 2025 to Deputy Home Manager.


She qualified as a nurse in 2000 and has a wealth of experience working in both hospitals and care homes. Jo loves the family atmosphere of the home, and is proud that the modern facilities at Chartwell Manor enhance the quality of care we provide.


Jo enjoys spending time with her family, although she describes herself as a bit of a workaholic. Her favourite pastime is dining out, particularly finding new restaurants to try.

Tracy

Tracy Douglas

Job Title: Home Administrator Joined: 2023

Tracy is the main point of contact for residents and relatives for anything to do with finance. She also supports the Home Manager with team rotas, and is always on hand to show potential new residents around the home.


She is experienced in all aspects of administration, payroll and customer service having worked in a variety of companies before joining the team at Chartwell Manor.


When she is not working, she enjoys spending time with her children, going for a run and travelling the world.

Carla

Carla Oancea

Job Title: Receptionist Joined: 2023

Always ready with a friendly smile, our Receptionist Carla is the first person to welcome people to Chartwell Manor. When not behind the Reception desk, she can be found in the Bistro making drinks for residents and relatives.


She particularly loves the family atmosphere at Chartwell Manor and says she is really proud to work in a care home with a female leadership team.


Carla adores spending time surrounded by nature and has even trained her cat to walk on a lead to take it for walks.

Cristina

Cristina Verrall

Job Title: Hospitality Services Manager Joined: 2022

Cristina has been in the hospitality industry for over 9 years after getting a degree in Hospitality Management degree at Oxford Brookes University.


She has worked in luxury boutique hotels in and around London and is passionate about bringing the five-star experience to Chartwell Manor, believing everyone deserves to be treated as a VIP.


Cristina is currently on maternity leave and we look forward to welcoming her back in due course.

Jinfu

Jinfu Ma

Job Title: Head Chef Joined: 2023

Jinfu is the Head Chef at Chartwell Manor and has worked as a chef for over 10 years.


Chef manages the kitchen team, ordering all the food and creating delicious menus in the home. He spends time with each resident to understand their favourite foods, as well as any allergies they may have.


In his free time, he enjoys playing badminton and going for a run. He also helps his wife create a beautiful garden at their home.

Raj

Raj Thapa

Job Title: Chef Joined: 2024

Raj has worked as a chef for over 15 years and enjoys bringing his Nepalese culture into his cooking.


He loves working as part of the team in Chartwell Manor as he says it is like his second family.


Raj is not only creative in the kitchen. At home he puts his hands to use with carpentry and even tackles a bit of plumbing. He also enjoys playing football with his young son.

Harry

Harry

Job Title: Home Therapy Pet Joined: 2025

Harry has recently been adopted by Chartwell Manor from Mini Beasts Rescue in Aylesbury. He is a friendly Dutch Lop and is 4 years old.


He loves snacking on fruit & vegetables and enjoys the many cuddles he gets from our residents and staff.

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