Lime Trees

Oteley Road, Shrewsbury SY2 6GY
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9.8 47 Reviews
  • Lime Trees, Shrewsbury
Lime Trees care home in Shrewsbury offers residential care as well as specialised dementia care and respite care.

Their staff are caring and compassionate and pride themselves on making a real difference to residents and ensuring they continue to live a meaningful life.

The care they offer is person-centred and tailored around the individual and their needs. Residents can take part in a whole range of activities at the home as well as go on regular trips.
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Care Provided by Lime Trees

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1599

These prices are only a guideline, please contact Lime Trees to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Karen Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Lime Trees are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Lime Trees has plenty of onsite parking for visitors.

Lime Trees Reviews (47)

9.8

Lime Trees has a Review Score of 9.8 (9.840) out of 10, based on 39 reviews in the last 2 years.
Over all time Lime Trees has 47 reviews.

Overall Experience
  • 39
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Date Published
  • 47
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Reviewer Connection to Lime Trees
  • 17
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Total of 47, showing 1-20
Review from B T (Friend of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional but also homely - residence seem very happy
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We would like to express our gratitude for your positive review & kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care…read more
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Review from C M (Friend of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lime Trees is always so welcoming, clean and tidy.
The staff work really hard and the residents are safe and secure. Beautiful bedrooms and communal areas too.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Dear Cheryl, Wed like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly…read more
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Review from Jayne M (Niece of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home that actually has the feel of a hotel.
The level of care my Auntie has there is second to none and the carers really do care.
During a really difficult few weeks the staff there have made it so much easier with their advice, care and support. Special mention to Hayley, Sarah,
Gemma, Maria and Demi who have all been wonderful. I would definitely recommend!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Hi Jayne, Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Lime Trees care…read more
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Review from John P (Husband of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lime Trees is an excellent care home. The standard of care is high and the care staff are professional, ensuring that the residents always keep their dignity. The quality of the food sometimes leaves room for improvement but this always depends on the chef on the day.
I have no hesitation in recommending
this care home to anyone seeking a placement.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Dear John,Thank you so much for your kind words and for taking the time to share your experience. We're really pleased to hear your positive feedback.We also appreciate your comments regarding the…read more
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Review from H A (Wife of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since March 2025 my husband has been resident at Lime Trees. The overall experience, although difficult time for my husband has been excellent. He is treated with dignity, kindness and care by all staff whatever their roll. The manager has an open door policy and is readily available. The facilities
are outstanding in every way.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your Husband receives at Lime Trees care home and we…read more
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Review from Ann-Marie S (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes in Shrewsbury and without a doubt Lime Trees is by far the best:
- very welcoming
- staff very approachable + caring
- environment 5 star
- management team visible, and always available
- positive culture, residents treated with respect and dignity.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Dear Ann-Marie, We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work…read more
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Review from Janet E (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Very welcoming. Warm atmosphere. Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Dear Janet,We would like to express our gratitude for your lovely review and kind words . Your kind words means a lot to our team of dedicated colleagues, who continuously strive to provide high…read more
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Review from Christine M (Sister-in-law of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
How thankful we were in finding Lime Trees, a year and a half ago now, where our sister-in-law has been extremely well cared for and safe in this beautiful modern care home. The facilities are excellent, the activities varied and fun and the staff kind, loving and caring, making you feel always welcome,
a fantastic team. Our sincere thanks to you all.
Reply from HC-One Limited, Administrator at Lime Trees
We would like to express our gratitude for your positive review. Your positive rating/review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for…read more
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Review from Louise R (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a major problem with the food so I left a very critical review. Mum reports that her food is now beautiful.
Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Dear Louise, Thank you so much for taking the time to leave an updated review of our home. We are pleased to hear you are pleased with the quality of care your Mum receives at Lime Trees care home and…read more
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Review from S M (Friend of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We very much enjoyed our visit to your helpful, welcoming care home. We appreciated the support and care you are giving to our friend. We were impressed by the number of activities you offer.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We would like to express our gratitude for your lovely review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from C S (Power of Attorney of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have LPA for health and social welfare for my fiercely independent friend who has dementia. She has lived alone all her life and has managed living alone with dementia for many years because of her fantastic neighbours. Sadly her dementia has progressed so that it was unsafe for her to continue living
alone. The difficult decision was made that she needed residential care. Myself and her other attorneys chose Lime Trees for a 4 week trial period, which we have now extended to a permanent placement because of the excellent all round individual care and kindness she has received and continues to receive.
Lime Trees feels more like a hotel home than a care home. There seems to be a good staff ratio, and I have only witnessed staff being kind, patient and understanding towards the residents.
I am confident that I will be contacted by staff if they have any concerns about my friend. A recent concern that they contacted me about was dealt with professionalism and kindness.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more
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Review from S F (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lime Trees is a very pleasent home. Staff are always friendly and helpful. My wife visits on a Monday to attend the art and crafts session, which I think she assists the staff as she is an accomplished artist, however since her dementia she has lost her enthusiasm. This session helps her.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Value for Money
Review from Margaret B (Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I decided to become a resident at Lime Tree after visiting a resident there perhaps one year earlier. I was impressed then and at no times during my stay was that impression affected. I and my visitors were treated with dignity and care.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Will B (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had four weeks of respite care following a period of ill health at home. She had previously been able to visit and stay for lunch - this was very useful to build her confidence when moving in.
We have been impressed with the care mum has received from the whole team. Due to complications with
her medical condition, she had time both on the dementia unit and downstairs. All the care staff have been professional, caring, friendly and there has always been a named team lead who has a thorough understanding of mum's condition, and efficiently liased with GP etc.
The rest of the team have also been kind and helpful - cleaners, laundry staff, managers. Mum did not always find the find the food to her taste but there was always an alternative. There were regular activities, time in the garden, and singing for the VE Day anniversary. Everything is clean and safe, spacious and light. We have found Lime Trees a calm and happy place, a community of people that feel like family.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more
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  • Care / Support
  • Cleanliness
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Review from Kenneth C (Respite Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a 2 week stay in hospital having been diagnosed with severe Pneumonia it was a great relief to go into respite care at Lime Trees. The procedure was straight-forward and thanks to the attentive staff I soon settled in and throughout my 4 week stay they became like friends and family to me.
Valuing the peace and quiet after my less than happy experience in hospital I chose to have all my meals in my room. Nothing was too much trouble for the staff who also took responsibility for administering my medication, I would not hesitate to use Lime Trees again if the need arose.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to extend our thanks for your kind words following your short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a…read more
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Review from S G (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Right from my first visit to enquire about convalescence care for my friend, I felt welcomed and considered as an individual. My questions were answered and I was taken to see the "show bedroom", dining room, lounge, cinema, garden rooms and garden spaces. The daily routine was explained to me, I was
shown a menu and a timetable of activities.
My friend has recovered very well indeed during his convalescence and is most appreciative of all the help given to aid his recovery.
Reply from HC-One Limited, Administrator at Lime Trees
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more
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  • Care / Support
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Review from R L (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes, my mother's experience in the Lime Trees Care Home has been excellent; they're caring, friendly, and nothing is too much bother for them.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Rooms
  • Value for Money
Review from J A (Friend of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, staff were very lovely to her and myself, the care was spot on and she was very happy. The building and room was very clean. She is looking forward to her net stay.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to extend our thanks for your kind words following your Friends short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Lime Trees and we could not be happier with the care she has received. The seniors and care staff are incredible - they are so good with mum and it is clear by mum's smiles and laughter that she feels at home with them. The range of activities on offer every day are excellent
and go far beyond the offer provided by other care facilities. The activity coordinator really goes out of her way to provide as many experiences as possible for the residents. The management team are incredibly supportive and there is no problem too big or small - any time I have raised something it has been resolved swiftly.
The biggest accolade I can give to Lime Trees is that they care as much about the family as they do the resident - they are there to support everyone with the process of moving a loved one into care and beyond. I would not hesitate to recommend this home to anyone!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Up until now we have been very happy with the home. The staff work very hard and are always friendly and happy to help . We are not so keen on the new arrangement with the Harmony suit . The home was build as an open plan dementia friendly environment but now those with more needs are confined to a
very small living space since the lounge dining areas have been divided plus this is all on the 1st floor . Previously these residents could go out to the garden area when they wanted without requiring a member of staff . Now they need to be taken down in the lift with a member of staff each time which isn't always possible and also time consuming . It now feels over crowded and cramped when meals are being served and residents seem more agitated and restricted .I believe this was a head office decision that doesn't suit the design of this care home building .
Reply from HC-One Limited, Administrator at Lime Trees
Thank you for your review, we value all feedback as this helps us to make improvements where required. We understand it is important for our residents to feel comfortable and have access to all areas…read more
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  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Lime Trees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Lime Trees is calculated as follows: ( (397 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 457 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lime Trees is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Karen

Karen Williams

Job Title: Home Manager Joined: 2022

Karen is Home Manager at Lime Trees

Hayley

Hayley Hatch

Job Title: Care Manager Joined: 2023

Hayley is the care manger at Lime Trees Care Home.

Susan

Susan Burns

Job Title: Lifestyle Manager Joined: 2024

Susan is the Lifestyle Manager at Lime Trees.

Frequently Asked Questions about Lime Trees

What types of Care is Lime Trees registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lime Trees have?

There are 66 Single Rooms.

What are the Facilities & Services at Lime Trees?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lime Trees to the centre of Shrewsbury?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lime Trees to verify any information. View our terms and conditions. Lime Trees has an Enhanced Service - more info.