Lime Trees

Oteley Road, Shrewsbury SY2 6GY
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9.8 40 Reviews
  • Lime Trees, Shrewsbury
Lime Trees care home in Shrewsbury offers residential care as well as specialised dementia care and respite care.

Their staff are caring and compassionate and pride themselves on making a real difference to residents and ensuring they continue to live a meaningful life.

The care they offer is person-centred and tailored around the individual and their needs. Residents can take part in a whole range of activities at the home as well as go on regular trips.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1599

These prices are only a guideline, please contact Lime Trees to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Lime Trees are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Lime Trees has plenty of onsite parking for visitors.

Lime Trees Reviews (40)

9.8

Lime Trees has a Review Score of 9.8 (9.813) out of 10, based on 33 reviews in the last 2 years.
Over all time Lime Trees has 40 reviews.

Overall Experience
  • 33
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Date Published
  • 40
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  • 33
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Reviewer Connection to Lime Trees
  • 16
  • 5
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Total of 40, showing 1-20
Review from Louise R (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a major problem with the food so I left a very critical review. Mum reports that her food is now beautiful.
Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

Dear Louise, Thank you so much for taking the time to leave an updated review of our home. We are pleased to hear you are pleased with the quality of care your Mum receives at Lime Trees care home and Mum is now enjoying mealtimes.

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Review from S M (Friend of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We very much enjoyed our visit to your helpful, welcoming care home. We appreciated the support and care you are giving to our friend. We were impressed by the number of activities you offer.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your lovely review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review from C S (Power of Attorney of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have LPA for health and social welfare for my fiercely independent friend who has dementia. She has lived alone all her life and has managed living alone with dementia for many years because of her fantastic neighbours. Sadly her dementia has progressed so that it was unsafe for her to continue living
alone. The difficult decision was made that she needed residential care. Myself and her other attorneys chose Lime Trees for a 4 week trial period, which we have now extended to a permanent placement because of the excellent all round individual care and kindness she has received and continues to receive.
Lime Trees feels more like a hotel home than a care home. There seems to be a good staff ratio, and I have only witnessed staff being kind, patient and understanding towards the residents.
I am confident that I will be contacted by staff if they have any concerns about my friend. A recent concern that they contacted me about was dealt with professionalism and kindness.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from S F (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lime Trees is a very pleasent home. Staff are always friendly and helpful. My wife visits on a Monday to attend the art and crafts session, which I think she assists the staff as she is an accomplished artist, however since her dementia she has lost her enthusiasm. This session helps her.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from Margaret B (Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I decided to become a resident at Lime Tree after visiting a resident there perhaps one year earlier. I was impressed then and at no times during my stay was that impression affected. I and my visitors were treated with dignity and care.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from Will B (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had four weeks of respite care following a period of ill health at home. She had previously been able to visit and stay for lunch - this was very useful to build her confidence when moving in.
We have been impressed with the care mum has received from the whole team. Due to complications with
her medical condition, she had time both on the dementia unit and downstairs. All the care staff have been professional, caring, friendly and there has always been a named team lead who has a thorough understanding of mum's condition, and efficiently liased with GP etc.
The rest of the team have also been kind and helpful - cleaners, laundry staff, managers. Mum did not always find the find the food to her taste but there was always an alternative. There were regular activities, time in the garden, and singing for the VE Day anniversary. Everything is clean and safe, spacious and light. We have found Lime Trees a calm and happy place, a community of people that feel like family.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from Kenneth C (Respite Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a 2 week stay in hospital having been diagnosed with severe Pneumonia it was a great relief to go into respite care at Lime Trees. The procedure was straight-forward and thanks to the attentive staff I soon settled in and throughout my 4 week stay they became like friends and family to me.
Valuing the peace and quiet after my less than happy experience in hospital I chose to have all my meals in my room. Nothing was too much trouble for the staff who also took responsibility for administering my medication, I would not hesitate to use Lime Trees again if the need arose.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.

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Review from S G (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Right from my first visit to enquire about convalescence care for my friend, I felt welcomed and considered as an individual. My questions were answered and I was taken to see the "show bedroom", dining room, lounge, cinema, garden rooms and garden spaces. The daily routine was explained to me, I was
shown a menu and a timetable of activities.
My friend has recovered very well indeed during his convalescence and is most appreciative of all the help given to aid his recovery.
Reply from HC-One Limited, Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words

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Review from R L (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes, my mother's experience in the Lime Trees Care Home has been excellent; they're caring, friendly, and nothing is too much bother for them.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words

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Review from J A (Friend of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, staff were very lovely to her and myself, the care was spot on and she was very happy. The building and room was very clean. She is looking forward to her net stay.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your Friends short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you both.

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Review from S M (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Lime Trees and we could not be happier with the care she has received. The seniors and care staff are incredible - they are so good with mum and it is clear by mum's smiles and laughter that she feels at home with them. The range of activities on offer every day are excellent
and go far beyond the offer provided by other care facilities. The activity coordinator really goes out of her way to provide as many experiences as possible for the residents. The management team are incredibly supportive and there is no problem too big or small - any time I have raised something it has been resolved swiftly.
The biggest accolade I can give to Lime Trees is that they care as much about the family as they do the resident - they are there to support everyone with the process of moving a loved one into care and beyond. I would not hesitate to recommend this home to anyone!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from Christine M (Sister-in-law of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently spent a Wednesday afternoon with my sister-in-law at Lime Trees. After a good chat with her and her friends there we all joined the 1 hour fitness class. The instructor made it great fun to join in, encouraging and giving plenty of time to each and every one doing the exercises, helping them
along and explaining each exercise thoroughly, as well as demonstrating where necessary. There was a lot of laughter and clearly everyone enjoyed what they were doing. A well deserved snack and drink followed. In my opinion Lime Trees and all the staff I have met deserve a '10' in everything they provide. Extremely well done and many, many thanks from me.
Reply from HC-One Limited, Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review from J B (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Up until now we have been very happy with the home. The staff work very hard and are always friendly and happy to help . We are not so keen on the new arrangement with the Harmony suit . The home was build as an open plan dementia friendly environment but now those with more needs are confined to a
very small living space since the lounge dining areas have been divided plus this is all on the 1st floor . Previously these residents could go out to the garden area when they wanted without requiring a member of staff . Now they need to be taken down in the lift with a member of staff each time which isn't always possible and also time consuming . It now feels over crowded and cramped when meals are being served and residents seem more agitated and restricted .I believe this was a head office decision that doesn't suit the design of this care home building .
Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review, we value all feedback as this helps us to make improvements where required. We understand it is important for our residents to feel comfortable and have access to all areas of the home, including our garden. The design of our home aims to promote independence while ensuring safety for our residents, particularly those living with dementia. The dividing doors are there to create distinct areas that help enhance the living experience. We want to assure you that our residents do have full access to the grounds and enjoy a variety of engaging activities tailored to their individual needs. Our dining experience is designed to be enjoyable, and residents can choose to dine in the dining rooms or in their own rooms, with the option for family members to join, provided arrangements are made in advance. If you would like to discuss any concerns you may have further, please do not hesitate to reach out to the home direct.

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Review from Janet P (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a 2 weeks respite stay at the Lime Trees care home in January/February 2025.
On entering the home It feels like you are in a lovely hotel, all the rooms are furnished to a high standard and everywhere is immaculately clean.
The dining tables are laid out beautifully which made each
meal feel like an occasion.
There were varied activities on everyday and mum enjoyed chatting to the other residents very much.
The special thing about the Lime Trees though are the staff, everyone was so kind and caring to my mum and in my mums own words she said " I couldn't fault anything" that says it all for us.
Reply from HC-One Limited, Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your mother's short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review from Charlie A (Son of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everything about Lime Trees is great so far, except for the fact that, if there's a problem out of the norm, then it takes ages for the admin staff to act on it. It took weeks to have a simple grab-handle fitted to the bed - I wasn't allowed to do it myself - even though I could have easily. My mum's
ceiling has developed a leak which, again, is taking ages to resolve. The crack in the ceiling is still there and the plastic tubs are still on the carpet to catch water. There is also an issue with the motion light sensor in the bathroom which keeps coming on in the night. Both of these are apparently related to something in the roof space, but we're waiting for "someone" to come and look - as we keep being told when questioned - but never seems to happen. The nursing staff and carers are all phenomenal though - five stars for them!
Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review and kind feedback about our team at Limetree's Care Home. We pride ourselves on providing kind care to our Residents. We are sorry you have experienced a delay when raising concerns around the environment. I hope after speaking with our management team this has provided you with reassurance, that they have taken all possible steps to rectify the concerns raised. If you have any further questions, please do not hesitate to speak to our team direct.

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Review from M C (Relative of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with very attentive and happy staff. Looked after residents needs and treated all with respect.
Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to extend our appreciation to you for taking the time to leave us such a positive rating. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from K H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
There has been an issue with the quality of food at Lime Trees, which I raised concerns about in May.
I left my Mum today 19th September looking forward to Hunters Chicken for lunch, which she had pre-ordered. My Mum then phoned me after lunch to say that by the time she was served, they had run out
of Hunters Chicken (but she'd pre-ordered). She was offered an alternative, which she didn't like, so an omelette was cooked for her.
This is like pre-ordering, pre-paying and looking forward to a meal, only to be told when you're sat in the restaurant that it isn't available! As you can imagine Mum was very upset and I'm not particularly happy.
Reply from Clare Sheehan, Careline Advisor at Lime Trees

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are sorry to hear to that you are dissatisfied with the quality of food provided at Lime Trees, we continuously listen to feedback in order to evaluate and improve our services where necessary. If you wish to discuss your concerns further, please do not hesitate to contact the Home Manager directly.

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Review from Carole G (Sister of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I realised my brother needed residential care I looked at several care homes. Lime Trees was top of my list due to the well-thought-out facilities, so I was pleased when they could care for him.
Lime Trees has exceeded my expectations. All the staff are helpful, warm, approachable and caring
as well as extremely efficient in their work.
Communication with management is excellent and they are always looking at ways to improve the quality of life for the resident.
Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review from Sian P (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was going on holiday and I knew Mum would be well cared for here. Yet again another 3 weeks of excellent care. Mum's second visit and the care was outstanding. Thank you all for such great care.
Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to extend our thanks for your kind words following your mum's short care break with us at Lime Trees care home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review from Elizabeth J (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All is as good as before, lovely care and a great atmosphere, mum is so happy, she would rather be back at her house, but knows that it's not possible, great alternative and well done to the team at Lime Trees. Thank you.
Reply from Clare Sheehan, Careline Advisor at Lime Trees

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Lime Trees care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Lime Trees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Lime Trees is calculated as follows: ( (327 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 385 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lime Trees is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Karen

Karen Williams

Job Title: Home Manager Joined: 2022

Karen is Home Manager at Lime Trees

Hayley

Hayley Hatch

Job Title: Care Manager Joined: 2023

Hayley is the care manger at Lime Trees Care Home.

Susan

Susan Burns

Job Title: Lifestyle Manager Joined: 2024

Susan is the Lifestyle Manager at Lime Trees.

Frequently Asked Questions about Lime Trees

What types of Care is Lime Trees registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lime Trees have?

There are 66 Single Rooms.

What are the Facilities & Services at Lime Trees?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lime Trees to the centre of Shrewsbury?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lime Trees to verify any information. View our terms and conditions. Lime Trees has an Enhanced Service - more info.