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The Mayfield

Grange House, High Stakesby Road, Whitby, North Yorkshire YO21 1HL
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Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive,J B(Friend of Resident/Service User)
The Mayfield, Whitby
The Mayfield, Whitby
The Mayfield, Whitby

The Mayfield in Whitby provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Residents can enjoy the quality facilities including a café, cinema room and hair and beauty salon.

Each tastefully decorated bedroom has an en-suite bathroom, and outside there...  

Care Provided by The Mayfield

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,743From £1,960
Residential Dementia CareFrom £1,743From £1,960
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Mayfield to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Reviews (59)

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9.9

The Mayfield has a Review Score of 9.9 (9.934) out of 10, based on 24 reviews in the last 2 years. Over all time The Mayfield has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from Tina D (Friend of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Very friendly, clean and welcoming. My friend always seems very happy and the other resident are very plesant towards me when I visit.

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Review from Helen W (Daughter of Resident) published on 24 March 2026 Submitted via Postal Card
Overall Experience

Since moving into The Mayfield Care Home last year my father has been treated kindly and welcomed, despite the loss of independence being very difficult. He is now end of life, I have stayed with dad 24/7. I would like to say how extremely impressed I am with the exemplary care received to himself and how the staff have looked after me. He has been given dignity and respect, excellent communication from the staff. They have all been welcoming and supportive at this dreadful time. The carers are shining stars.

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Review from R C (Son of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

My mother moved into The Mayfield Care Home, initially for two weeks trial, she quickly settled in, the homes welcoming, caring, first class facilities helped her decide to become a permanent resident. As a retired senior nurse I am particularly impressed with individualised care & support given, first class food and cleanliness, reflecting amazing team work.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for the kind review. It is a pleasure to have your mum living with us.

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Review from Brian R (Resident / Service User) published on 4 November 2025 Submitted via Postal Card
Overall Experience

Love it here, food great, room clean and warm. Staff very efficient ad friendly. The whole experience here is great.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for your kind and lovely review! We are so happy that your whole experience is great! Its a pleasure to have you living with us.

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Review from Glenn R (Friend of Resident) published on 4 November 2025 Submitted via Postal Card
Overall Experience

Always made to feel welcome whilst visiting. Always very clean, seating areas always very tidy and clean and my friend is very well looed after.

Reply from Natalie Gill, General Manager at The Mayfield

Many thanks for the kind review which I have shared with the team! Your support is appreciated and your friend is a pleasure to have with us.

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Review from Gillian G (Niece of Resident) published on 4 November 2025 Submitted via Postal Card
Overall Experience

My aunt moved into The Mayfield two months ago and the settling in period has gone very smoothly thanks to the kindness of the staff. Her room is always clean and fresh and is very well equipped and laid out with plenty of shelf space for photos and ornaments from home. I find the staff to be very attentive and friendly. The food is especially good and hot drinks and snacks are readily available. I feel that the staff understand the importance of treating their residents with dignity and courtesy, helping them to maintain a level of independence which is very important. We are all extremely happy that she chose to come here.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for the kind review, it is a pleasure to have your aunt living with us.

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Review from J B (Friend of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience
Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive, welcoming with a warm and loving attitude that it is 'home' and not an institution!

When we've been worried about something and were uncertain "how to go about it", the advice and guidance and action have instantly melted away any concerns, especially when dealing with outside agencies, as the staff are far more familiar with such things, and one doesn't feel alone. The dignity of all residents is paramount to the staff, and this is obvious to family and visitors alike.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you so much for the kind review! I will share this with our brilliant team!

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Review from D B (Son of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

After being treated in hospital following a fall, mum needed constant care and attention to get her confident and mobile again. The people at Mayfield were brilliant, with no fuss admission and the full time friendly care which she needed. Originally a short term admission, Mum liked being at Mayfield so much that she decided to become a permanent resident, which is a testament to the wonderful staff and their friendly, caring attitude.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. It is a pleasure to have your mum with us.

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Review from Roy J (Brother-in-law of Resident) published on 3 July 2025 Submitted via Postal Card
Overall Experience

Spacious, comfy care home, with plenty of room to wander, rooms are very comfy, most importantly, the staff are brilliant and caring.

Reply from Natalie Gill, General Manager at The Mayfield

Thanks very much for your kind review. We are very proud of our home, and above all, our team who are extremely attentive and caring. Your feedback will mean a lot to them.

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Review from J M (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience

The Mayfield is such a fabulous place full of laughter and the kindest of caregivers. It is like one big happy 'family' with so many social activities but also plenty of space to chill out and have personal downtime. Everyone is made to feel special - even the visitors! Thanks for all of your dedication and care!

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. We have tried to create a caring, fun and safe place where everyone is made to feel special so we are absolutely delighted that you have recognised this with your amazing feedback. We are very proud of our activities, trips and the wonderful environment. Your feedback means a lot to us. Thank you!

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Review from C W (Son of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience

This could be a 5-star hotel. The staff are all very helpful and professional.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. We are very proud of our team and are delighted you have found them helpful and professional.

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Review from J W (Friend of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

I visited my friend who is very settled and happy at The Mayfield Care Home. She has dementia which they have rooms upstairs for that are lovely. The place is just wonderful and my friend enjoys joining in all the different activities daily. The food looks delicious and I am always made welcome by the hard-working staff. The care she receives is fabulous.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. We are very glad your friend is so settled and happy at The Mayfield. Thank you for your positive feedback on our team, activities and food - this is much appreciated and means a lot to us all.

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Review from Lucy T (Daughter-in-law of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience
Lovely happy place.

Proper home for residents to enjoy there later years.

Reply from Tobyn Dickinson, Director at The Mayfield

Many thanks for your kind review. The Mayfield is a very happy place for our residents and their families to enjoy.

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Review from Adrian H (Son of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

I have had my father in Mayfield for a month and found the home, the staff absolutely brilliant. All staff are very friendly very helpful and nothing is to much trouble.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you very much for your kind review. We are very glad you have found our team so friendly and helpful and we will pass your feedback onto them.

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Review from J H (Son of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience
My Mum moved into The Mayfield in Aug 2024. To leave her home and move into care home accommodation is very daunting but all the staff have gone out of their way to make The Mayfield her new 'home'. She loves the staff and whenever I visit she and they are laughing - she's made genuine friends and is safe and secure. I'd recommend The Mayfield to my friends -

Nothing is too much trouble for the staff. Thank you.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you very much for your kind review. It can be a big step moving into a care home and we are very glad your mum has settled in so well to her new home. She is an absolute delight to have with us and we're very happy she has made so many friends and gets along so well with our team. We're very proud of our caring, hard-working team and your lovely feedback means a lot to us all. Thank you.

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Review from Malcolm S (Husband of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

I feel most fortunate to have found such a first-class care home, so near to my residence, to look after my wife. It gives me great comfort.

Reply from Natalie Gill, General Manager at The Mayfield

Many thanks for your kind review and I am very glad it gives you such comfort that we are looking after your wife.

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Review from John M (Son of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

My mum has settled in the home now. She is eating well and there are plenty of things to hold her interest. It is a shame that to date two hearing aids have gone missing.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. We are very pleased your mum has settled in so well and is enjoying the food and everything we have to offer. Thankfully, your mum's hearing aids have been found.

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Review from Karen D (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card
Overall Experience

The management and staff were attentive and supportive to my mam and myself. Nothing was too much trouble. The food and facilities were of the highest quality. The room was of high standard. The food menus well planned and of excellent quality.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review and we are glad you and your mam have had such a positive experience at The Mayfield. We are very proud of our team, food and facilities.

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Review from Becky G (Friend of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

A very warm, kind and caring place to visit. The staff do a brilliant job with taking care of the residents, keeping everything clean and tidy and making lovely meals.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. I will pass on your comments to our team. We are very proud of them and the amazing way they look after our residents.

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Review from P P (Respite Resident) published on 6 November 2024 Submitted via Postal Card
Overall Experience

This was my first experience in The Mayfield, was staying for 2 weeks respite care after hospital. I was very pleased with everything I found there. I was particularly pleased with the helpfulness of the staff and the delicious food served.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you for your kind review and we are very glad you enjoyed your stay with us. It was a pleasure to have you with us and we are glad you found the staff helpful and enjoyed the food.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for The Mayfield.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Mayfield.

Meet the Team (1)

Natalie Gill
Natalie GillJob Title:Home ManagerJoined: 2023

I began my journey in care aged 18 and have experience in lots of areas, including residential and dementia care. During that time, I have gained a broad range of skills and qualifications.

Becoming a part of The Mayfield is a beautiful chapter in my life, and I enjoy every day, providing our residents with love, laughter and a happy home.

Frequently Asked Questions about The Mayfield

What types of Care is The Mayfield registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mayfield have?

There are 66 Single Rooms.

What are the Facilities & Services at The Mayfield?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Mayfield to the centre of Whitby?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mayfield to verify any information. View our terms and conditions. The Mayfield has an Enhanced Service -more info.