The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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10 56 Reviews
  • The Mayfield Care Home, Whitby
With its top-class luxury accommodation, The Mayfield provides exceptional residential, dementia and respite care to its residents. Located in the stunning town of Whitby, The Mayfield enjoys a unique location between the North York Moors and North Yorkshire's award-winning coastline.

The Mayfield's state-of-the-art design features help give a fantastic lifestyle to its residents in a safe and fun environment. Its generously sized rooms and suites all have en-suite wet rooms, smart TVs and fridges, and many have direct access to the beautiful garden. Residents can also enjoy the hair & beauty salon, libraries, cinema, dining rooms, lounges, café bar and garden rooms.

All The Mayfield's residents can enjoy all the amazing hospitality on offer for one single weekly fee. Hair styling, a beauty treatment, inviting friends or relatives in for a meal or drink, daily activities, trips, newspapers – everything is included!
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Care Provided by The Mayfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • RESPITE Self-Funded Residential Care: from £1660
  • RESPITE Self-Funded Residential Dementia Care: from £1660

All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!

These prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements.

Contact The Mayfield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mayfield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Care Home Reviews (56)

10

The Mayfield Care Home has a Review Score of 10 (9.950) out of 10, based on 37 reviews in the last 2 years.
Over all time The Mayfield Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mayfield Care Home
  • 12
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Total of 56, showing 1-20
Review from Brian R (Resident) assisted by family/friend published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love it here, food great, room clean and warm. Staff very efficient ad friendly. The whole experience here is great.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for your kind and lovely review! We are so happy that your whole experience is great! Its a pleasure to have you living with us.
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Review from Glenn R (Friend of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel welcome whilst visiting. Always very clean, seating areas always very tidy and clean and my friend is very well looed after.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Many thanks for the kind review which I have shared with the team! Your support is appreciated and your friend is a pleasure to have with us.
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Review from Gillian G (Niece of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into The Mayfield two months ago and the settling in period has gone very smoothly thanks to the kindness of the staff. Her room is always clean and fresh and is very well equipped and laid out with plenty of shelf space for photos and ornaments from home. I find the staff to be very attentive
and friendly. The food is especially good and hot drinks and snacks are readily available. I feel that the staff understand the importance of treating their residents with dignity and courtesy, helping them to maintain a level of independence which is very important. We are all extremely happy that she chose to come here.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for the kind review, it is a pleasure to have your aunt living with us.
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Review from J B (Friend of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive, welcoming with a warm and loving attitude that it is 'home' and not an institution!
When we've been worried about something and were uncertain "how to go about it", the advice and guidance and action have instantly
melted away any concerns, especially when dealing with outside agencies, as the staff are far more familiar with such things, and one doesn't feel alone. The dignity of all residents is paramount to the staff, and this is obvious to family and visitors alike.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you so much for the kind review! I will share this with our brilliant team!
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Review from D B (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being treated in hospital following a fall, mum needed constant care and attention to get her confident and mobile again. The people at Mayfield were brilliant, with no fuss admission and the full time friendly care which she needed. Originally a short term admission, Mum liked being at Mayfield
so much that she decided to become a permanent resident, which is a testament to the wonderful staff and their friendly, caring attitude.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. It is a pleasure to have your mum with us.
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Review from Roy J (Brother-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spacious, comfy care home, with plenty of room to wander, rooms are very comfy, most importantly, the staff are brilliant and caring.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thanks very much for your kind review. We are very proud of our home, and above all, our team who are extremely attentive and caring. Your feedback will mean a lot to them.
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Review from J M (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield is such a fabulous place full of laughter and the kindest of caregivers. It is like one big happy 'family' with so many social activities but also plenty of space to chill out and have personal downtime. Everyone is made to feel special - even the visitors! Thanks for all of your dedication
and care!
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. We have tried to create a caring, fun and safe place where everyone is made to feel special so we are absolutely delighted that you have recognised this with…read more
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Review from C W (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This could be a 5-star hotel. The staff are all very helpful and professional.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. We are very proud of our team and are delighted you have found them helpful and professional.
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Review from J W (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend who is very settled and happy at The Mayfield Care Home. She has dementia which they have rooms upstairs for that are lovely. The place is just wonderful and my friend enjoys joining in all the different activities daily. The food looks delicious and I am always made welcome by the
hard-working staff. The care she receives is fabulous.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. We are very glad your friend is so settled and happy at The Mayfield. Thank you for your positive feedback on our team, activities and food - this is much…read more
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Review from Lucy T (Daughter-in-law of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely happy place.
Proper home for residents to enjoy there later years.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Many thanks for your kind review. The Mayfield is a very happy place for our residents and their families to enjoy.
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Review from Adrian H (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had my father in Mayfield for a month and found the home, the staff absolutely brilliant. All staff are very friendly very helpful and nothing is to much trouble.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you very much for your kind review. We are very glad you have found our team so friendly and helpful and we will pass your feedback onto them.
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Review from J H (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into The Mayfield in Aug 2024. To leave her home and move into care home accommodation is very daunting but all the staff have gone out of their way to make The Mayfield her new 'home'. She loves the staff and whenever I visit she and they are laughing - she's made genuine friends and is
safe and secure. I'd recommend The Mayfield to my friends -
Nothing is too much trouble for the staff. Thank you.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you very much for your kind review. It can be a big step moving into a care home and we are very glad your mum has settled in so well to her new home. She is an absolute delight to have with us…read more
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Review from Malcolm S (Husband of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel most fortunate to have found such a first-class care home, so near to my residence, to look after my wife. It gives me great comfort.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Many thanks for your kind review and I am very glad it gives you such comfort that we are looking after your wife.
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Review from John M (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in the home now. She is eating well and there are plenty of things to hold her interest. It is a shame that to date two hearing aids have gone missing.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. We are very pleased your mum has settled in so well and is enjoying the food and everything we have to offer. Thankfully, your mum's hearing aids have been…read more
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Review from Karen D (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff were attentive and supportive to my mam and myself. Nothing was too much trouble. The food and facilities were of the highest quality. The room was of high standard. The food menus well planned and of excellent quality.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review and we are glad you and your mam have had such a positive experience at The Mayfield. We are very proud of our team, food and facilities.
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Review from Becky G (Friend of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm, kind and caring place to visit. The staff do a brilliant job with taking care of the residents, keeping everything clean and tidy and making lovely meals.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. I will pass on your comments to our team. We are very proud of them and the amazing way they look after our residents.
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Review from P P (Respite Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience in The Mayfield, was staying for 2 weeks respite care after hospital. I was very pleased with everything I found there. I was particularly pleased with the helpfulness of the staff and the delicious food served.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you for your kind review and we are very glad you enjoyed your stay with us. It was a pleasure to have you with us and we are glad you found the staff helpful and enjoyed the food.
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Review from Andrew W (Son of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved to The Mayfield and received a very warm welcome from both staff and fellow residents. The facilities are excellent and the staff are kind, considerate and caring. Mum has had no problems settling down, it's as if she has been part of the Mayfield family for years! Many thanks.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for your kind review. It's a pleasure to have your Mum with us and we are glad she has settled in so well.
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Review from Gareth J (Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good atmosphere, 24 hours a day. Staff always available to help when needed.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
It is a pleasure to have you with us and many thanks for your kind review.
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Review from Douglas M (Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a wonderful post-operation respite time. The care, attention and service was amazing. I cannot think that I could have been better cared for, and service given. The food was excellent. The staff were very friendly and supportive.
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for the lovely feedback. It was a pleasure to have you with us and we were glad to help you after your operation. We are very proud of our team and the care and service they provide so it…read more
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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for The Mayfield Care Home is calculated as follows: ( (421 Excellents x 5) + (22 Goods x 4) ) ÷ 443 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Tobyn

Tobyn Dickinson

Job Title: CEO Joined: 2023

After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.

Natalie

Natalie Gill

Job Title: General Manager Joined: 2023

Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.


“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”

Lindsay

Lindsay James

Job Title: Receptionist/Administrator Joined: 2022

Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.


Outside work, Lindsay enjoys spending time with friends and family.

Richard

Richard Foster

Job Title: Head Chef Joined: 2023

Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!

Graham

Graham Pybus

Job Title: Maintenance Manager Joined: 2023

Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!

Frequently Asked Questions about The Mayfield Care Home

What types of Care is The Mayfield Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mayfield Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at The Mayfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mayfield Care Home to the centre of Whitby?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mayfield Care Home to verify any information. View our terms and conditions. The Mayfield Care Home has an Enhanced Service - more info.