The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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9.9 52 Reviews
  • The Mayfield Care Home, Whitby
With its top-class luxury accommodation, The Mayfield provides exceptional residential, dementia and respite care to its residents. Located in the stunning town of Whitby, The Mayfield enjoys a unique location between the North York Moors and North Yorkshire's award-winning coastline.

The Mayfield's state-of-the-art design features help give a fantastic lifestyle to its residents in a safe and fun environment. Its generously sized rooms and suites all have en-suite wet rooms, smart TVs and fridges, and many have direct access to the beautiful garden. Residents can also enjoy the hair & beauty salon, libraries, cinema, dining rooms, lounges, café bar and garden rooms.

All The Mayfield's residents can enjoy all the amazing hospitality on offer for one single weekly fee. Hair styling, a beauty treatment, inviting friends or relatives in for a meal or drink, daily activities, trips, newspapers – everything is included!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • RESPITE Self-Funded Residential Care: from £1660
  • RESPITE Self-Funded Residential Dementia Care: from £1660

All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!

These prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

9.9

The Mayfield Care Home has a Review Score of 9.9 (9.947) out of 10, based on 33 reviews in the last 2 years.
Over all time The Mayfield Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mayfield Care Home
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Total of 52, showing 1-20
Review from Roy J (Brother-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spacious, comfy care home, with plenty of room to wander, rooms are very comfy, most importantly, the staff are brilliant and caring.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thanks very much for your kind review. We are very proud of our home, and above all, our team who are extremely attentive and caring. Your feedback will mean a lot to them.

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Review from J M (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield is such a fabulous place full of laughter and the kindest of caregivers. It is like one big happy 'family' with so many social activities but also plenty of space to chill out and have personal downtime. Everyone is made to feel special - even the visitors! Thanks for all of your dedication
and care!
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. We have tried to create a caring, fun and safe place where everyone is made to feel special so we are absolutely delighted that you have recognised this with your amazing feedback. We are very proud of our activities, trips and the wonderful environment. Your feedback means a lot to us. Thank you!

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Review from C W (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This could be a 5-star hotel. The staff are all very helpful and professional.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. We are very proud of our team and are delighted you have found them helpful and professional.

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Review from J W (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend who is very settled and happy at The Mayfield Care Home. She has dementia which they have rooms upstairs for that are lovely. The place is just wonderful and my friend enjoys joining in all the different activities daily. The food looks delicious and I am always made welcome by the
hard-working staff. The care she receives is fabulous.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. We are very glad your friend is so settled and happy at The Mayfield. Thank you for your positive feedback on our team, activities and food - this is much appreciated and means a lot to us all.

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Review from Lucy T (Daughter-in-law of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely happy place.
Proper home for residents to enjoy there later years.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Many thanks for your kind review. The Mayfield is a very happy place for our residents and their families to enjoy.

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Review from Adrian H (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had my father in Mayfield for a month and found the home, the staff absolutely brilliant. All staff are very friendly very helpful and nothing is to much trouble.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We are very glad you have found our team so friendly and helpful and we will pass your feedback onto them.

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Review from J H (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into The Mayfield in Aug 2024. To leave her home and move into care home accommodation is very daunting but all the staff have gone out of their way to make The Mayfield her new 'home'. She loves the staff and whenever I visit she and they are laughing - she's made genuine friends and is
safe and secure. I'd recommend The Mayfield to my friends -
Nothing is too much trouble for the staff. Thank you.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. It can be a big step moving into a care home and we are very glad your mum has settled in so well to her new home. She is an absolute delight to have with us and we're very happy she has made so many friends and gets along so well with our team. We're very proud of our caring, hard-working team and your lovely feedback means a lot to us all. Thank you.

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Review from Malcolm S (Husband of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel most fortunate to have found such a first-class care home, so near to my residence, to look after my wife. It gives me great comfort.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Many thanks for your kind review and I am very glad it gives you such comfort that we are looking after your wife.

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Review from John M (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in the home now. She is eating well and there are plenty of things to hold her interest. It is a shame that to date two hearing aids have gone missing.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. We are very pleased your mum has settled in so well and is enjoying the food and everything we have to offer. Thankfully, your mum's hearing aids have been found.

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Review from Karen D (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff were attentive and supportive to my mam and myself. Nothing was too much trouble. The food and facilities were of the highest quality. The room was of high standard. The food menus well planned and of excellent quality.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review and we are glad you and your mam have had such a positive experience at The Mayfield. We are very proud of our team, food and facilities.

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Review from Becky G (Friend of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm, kind and caring place to visit. The staff do a brilliant job with taking care of the residents, keeping everything clean and tidy and making lovely meals.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. I will pass on your comments to our team. We are very proud of them and the amazing way they look after our residents.

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Review from P P (Respite Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience in The Mayfield, was staying for 2 weeks respite care after hospital. I was very pleased with everything I found there. I was particularly pleased with the helpfulness of the staff and the delicious food served.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your kind review and we are very glad you enjoyed your stay with us. It was a pleasure to have you with us and we are glad you found the staff helpful and enjoyed the food.

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Review from Andrew W (Son of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved to The Mayfield and received a very warm welcome from both staff and fellow residents. The facilities are excellent and the staff are kind, considerate and caring. Mum has had no problems settling down, it's as if she has been part of the Mayfield family for years! Many thanks.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you for your kind review. It's a pleasure to have your Mum with us and we are glad she has settled in so well.

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Review from Gareth J (Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good atmosphere, 24 hours a day. Staff always available to help when needed.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

It is a pleasure to have you with us and many thanks for your kind review.

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Review from Douglas M (Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a wonderful post-operation respite time. The care, attention and service was amazing. I cannot think that I could have been better cared for, and service given. The food was excellent. The staff were very friendly and supportive.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you for the lovely feedback. It was a pleasure to have you with us and we were glad to help you after your operation. We are very proud of our team and the care and service they provide so it means a lot for that to be recognised. I will share it with them. Thank you and all the best.

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Review from Maureen J (Respite Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful experience - can't fault it. Excellent attention at all times, hope to return soon if possible. My thanks to every member of staff for their help and assistance at all times.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Many thanks for your kind review. It was an absolute pleasure to have you with us and we're delighted you have already come back to stay with us permanently!

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Review from S A (Wife of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough. Always friendly, time for a chat and showing enormous respect and care towards my husband. This home fully deserves the high recognition it has earned. Love the idea of being invited to the occasional meal! Many, many thanks to all.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind comments. We are very proud of our team so thank you for passing that on. We love having your husband with us and very much enjoy his sense of humour and kindness!

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Review from D M (Wife of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my husband's care whilst in The Mayfield have been exceptional. Support for me has been amazing, I can stay with him as long as I like, which I am truly grateful for.
All the staff on every level are excellent. They are all so kind and caring.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you so much for your kind review. This feedback will mean a lot to our team. Your husband was a pleasure to care for.

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Review from Terry A (Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very good.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you for your kind review. It's an absolute pleasure having you with us and we love your sense of humour!

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Review from Jen P (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I genuinely could not write enough to say how grateful we all are as a family to see Mum so well cared for and looked after. She is safe, clean and always looks in good health. The staff, without exception, are an amazing group of people.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your review which I will pass on to the team. Your appreciation of the way we look after Mum means a lot to us and it is a pleasure having her with us.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for The Mayfield Care Home is calculated as follows: ( (374 Excellents x 5) + (21 Goods x 4) ) ÷ 395 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (5)

Tobyn

Tobyn Dickinson

Job Title: CEO Joined: 2023

After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.

Natalie

Natalie Gill

Job Title: General Manager Joined: 2023

Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.


“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”

Lindsay

Lindsay James

Job Title: Receptionist/Administrator Joined: 2022

Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.


Outside work, Lindsay enjoys spending time with friends and family.

Richard

Richard Foster

Job Title: Head Chef Joined: 2023

Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!

Graham

Graham Pybus

Job Title: Maintenance Manager Joined: 2023

Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!

Frequently Asked Questions about The Mayfield Care Home

What types of Care is The Mayfield Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mayfield Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at The Mayfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mayfield Care Home to the centre of Whitby?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mayfield Care Home to verify any information. View our terms and conditions. The Mayfield Care Home has an Enhanced Service - more info.