The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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9.9 52 Reviews
  • The Mayfield Care Home, Whitby
With its top-class luxury accommodation, The Mayfield provides exceptional residential, dementia and respite care to its residents. Located in the stunning town of Whitby, The Mayfield enjoys a unique location between the North York Moors and North Yorkshire's award-winning coastline.

The Mayfield's state-of-the-art design features help give a fantastic lifestyle to its residents in a safe and fun environment. Its generously sized rooms and suites all have en-suite wet rooms, smart TVs and fridges, and many have direct access to the beautiful garden. Residents can also enjoy the hair & beauty salon, libraries, cinema, dining rooms, lounges, café bar and garden rooms.

All The Mayfield's residents can enjoy all the amazing hospitality on offer for one single weekly fee. Hair styling, a beauty treatment, inviting friends or relatives in for a meal or drink, daily activities, trips, newspapers – everything is included!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • RESPITE Self-Funded Residential Care: from £1660
  • RESPITE Self-Funded Residential Dementia Care: from £1660

All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!

These prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Care Home Reviews (52)

9.9

The Mayfield Care Home has a Review Score of 9.9 (9.947) out of 10, based on 33 reviews in the last 2 years.
Over all time The Mayfield Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mayfield Care Home
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Total of 52, showing 21-40
Review from C L (Friend of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and helpful staff. Excellent care. Residents are treated with respect. Spacious corridors, light, airy building and tastefully furnished. We're delighted with my friend's improvement in health since she moved in.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Many thanks for your review and we are very glad your friend's health has improved so much while she has been with us.

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Review from Graham S (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, great food and above all, the care my mother has received while in Mayfield on respite has been second to none.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review and we are very glad your mother enjoyed her time with us. It was a pleasure getting to know her and your family and we hope to see you all again soon!

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Review from Ashlea B (Granddaughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has recently spent time in The Mayfield Care Home and I was blown away by the exceptional service and fantastic staff. Every single member of staff is professional, and polite and went above and beyond to make his stay there the best it could be. Highly recommend!
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review which I have shared with our team. We loved having your grandad with us. Your support is very much appreciated.

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Review from M M (Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind review. It is an absolute pleasure to have you living with us and we are very glad you enjoy it so much.

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Review from K F (Husband of Resident) assisted by family/friend published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife resides in the dementia unit at Mayfield Care Home. For the first time in years she is settled, happy and well cared for. I am so impressed with the standard of care that she receives, which is far superior to other homes which she has stayed in. The staff-to-resident ratio is greater, the rooms
are spacious and spotless also well decorated. The domestic staff are very efficient and the communal rooms are clean, warm and welcoming. Meals are varied and well-prepared. The care staff are exceptional, kind and considerate with professional approach and have genuine concern for the residents. The management team are experienced, approachable and dedicated. I would certainly recommend the Mayfield to anyone wanting the best for their relatives.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you for your kind review and we are very glad your wife is settled and happy at The Mayfield. We have worked hard to build a team of kind and caring people so it is always encouraging when this is recognised. Thank you very much for your ongoing support.

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Review from E M (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thought of putting my parents into respite was really daunting. Would they be happy, well looked after, would they fit in? From the moment I entered Mayfield Care home, saw the facilities and met the staff I knew everything was going to be fine. All the staff were kind, professional, reassuring
and above all supportive to us all and nothing was too much trouble. The facilities are beautiful and flexible to meet everyone's needs and the activities varied with everyone encouraged to take part. I cannot thank all the staff enough for the wonderful time my parents have shared together in The Mayfield.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind feedback which I will share with our team. It was a pleasure looking after your parents and I am glad they enjoyed their time with us.

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Review from Leanne D (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my mother and stepdad during their respite stay. I found the staff to be very friendly and helpful. I asked a member of staff if someone could cut their nails and he was with us within 30 minutes and arranged a podiatrist for their toenails.
Mum and my stepdad are really enjoying their
stay, the care and more importantly the food.
Reply from Natalie Gill, General Manager at The Mayfield Care Home

It has been an absolute pleasure looking after your mother and stepdad. I am delighted they have enjoyed their stay with us. Thank you very much for your kind review.

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Review from S D (Son of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderfully staffed and catered 5-star experience. Every physical, social and emotional need is met.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We take great pride in our team and the quality of the dining experience, so we are glad you have recognised this. I will pass your comments onto the team.

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Review from Nigel P (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield Care Home provided the best care possible for my father.
My father has absolutely enjoyed his two-week respite stay. We will certainly be booking further stays in the near future.
The staff have been excellent and able to provide the best care and support.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

It was an absolute pleasure to have your father with us and we are glad he enjoyed it. He is very entertaining and we look forward to him coming back soon!

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Review from V A (Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very good. Marvellous residential care. Excellent.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review which will mean a lot to the team. It is an absolute pleasure having you with us and we are glad you enjoy it.

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Review from C C (Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for a two-week trial and went home for four weeks but decided after one week it was just what I had been looking for. I came back permanently after one week at home. Everyone is so friendly and helpful and all the staff are always happy to listen and chat. Feels like home from home. I would recommend
coming here to anyone I know thinking of moving into a care home. I have been here for three months and am still very happy.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

We are very glad you decided to come back permanently. It is a pleasure to have you with us and we are very glad you enjoy it so much! Thank you for your review.

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Review from G G (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with such kindness by all the staff here and the level of care and support she receives is excellent. Her room is always beautifully clean and furnished with high-quality fittings and she is always clean and nicely dressed. The facilities for residents are very good and the whole
place has a lovely homely atmosphere. She especially enjoys the first-rate meals and the home-cooked cakes and biscuits (plus plenty cups of tea!) Staffing levels mean that there is always someone available to spend one-to-one time with mum if necessary. High standards throughout.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We are extremely proud of our kind and caring team which, in combination with our high staffing levels, is key to the fantastic experience our residents receive. We are glad your mother enjoys the food at The Mayfield. Mealtimes are very important to our residents and we take great pride in serving freshly made, restaurant-quality meals made by our excellent kitchen team. I agree, their cakes and biscuits are delicious too!

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Review from A T (Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must admit when I first came into the Mayfield Care Home I was worried. I must say it is a lovely place. I came in for my husband so we could be together. I don't regret it. It is very clean and the food is amazing. What more could I want? The staff are caring and helpful. I haven't stopped eating
since I arrived!
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

It is an absolute pleasure to have you and your husband with us and we are very glad you are enjoying it. Thank you very much for your review.

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Review from J L (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Early days, but what I have seen is very good.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. Feedback is very important to us.

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Review from Alison A (Wife of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really nervous about putting my husband in for respite for a week as we are both fairly young but unfortunately, he has had several strokes. As soon as we went to look round the Mayfield I got a good vibe. It didn’t feel like a care home. It felt more like a hotel which kind of eased the pressure.
On the day that my husband arrived as soon as I pushed him through the door, he was enveloped with love. All the staff made a fuss of him and introduced themselves myself and my husband. It made it so much easier when I had to leave to know that the staff had my husband’s welfare and interests at heart. Nothing was too much trouble for every single one of them. I’ve worked in the care industry for well over 30 years mainly in the NHS but I was overwhelmed by how well they worked as a team. Even the owner mixed with the residents on a daily basis checking they were ok etc. I have been in some grotty care homes either working myself or as a visitor but this care home restored my faith.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. It was a real pleasure having your husband with us and we look forward to him coming again.

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Review from R P (Son of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for one month and has settled well. The staff could not have been more helpful. The accommodation and food are of excellent quality.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your review. We are very glad your mum has settled in so well and have enjoyed getting to know her. Thank you very much for your ongoing feedback and support - it's much appreciated.

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Review from Kerry L (Granddaughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff and the service and place are first-class.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Many thanks for your review. Our aim is to provide a first-class service to our residents and their families so thank you for the recognition.

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Review from J M (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respite care my father has received in the last two weeks has been exceptional. He has socialised with both staff and other residents and thoroughly enjoyed helping out with the garden.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. It was an absolute pleasure to have your father with us and we are very grateful for all his help with our garden!

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Review from Lorraine D (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is like a five-star hotel. We had no hesitation for Dad to come here. The staff are so friendly and go out of their way to make sure the residents and visitors have everything they need. It is spotless and well-equipped.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for kindly giving us a review. We are very proud of our caring, helpful team and looking after your dad and our other residents is our number one priority.

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Review from Chris T (Son of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into the home a couple of months ago, they were the first couple to move in. Previously they had been in sheltered accommodation but my father's condition deteriorated and the facility were unable to provide suitable care. From the start the service and standard of care at Mayfield
has been excellent. Mother who is not the easiest person to deal with settled in very quickly. Unfortunately, my father's condition continued to deteriorate despite the excellent care from the doctor and the care home staff. Sadly he died a couple of weeks ago at the age of 98. Members of the family were with him throughout the day when he was obviously waning. They decided eventually to go home and sleep, being exhausted, a member of the Mayfield staff stayed with him until he passed away. 10 days later after the burial and church service Mayfield provided accommodation and catering for a reception attended by about 45 people, friends and family who had come to pay their respects.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your review. It was an honour to welcome your parents as our first residents and a pleasure to get to know and look after them. We are very sorry for your loss but were glad that we could provide support to you and your family in this difficult time.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for The Mayfield Care Home is calculated as follows: ( (374 Excellents x 5) + (21 Goods x 4) ) ÷ 395 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Tobyn

Tobyn Dickinson

Job Title: CEO Joined: 2023

After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.

Natalie

Natalie Gill

Job Title: General Manager Joined: 2023

Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.


“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”

Lindsay

Lindsay James

Job Title: Receptionist/Administrator Joined: 2022

Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.


Outside work, Lindsay enjoys spending time with friends and family.

Richard

Richard Foster

Job Title: Head Chef Joined: 2023

Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!

Graham

Graham Pybus

Job Title: Maintenance Manager Joined: 2023

Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!

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