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The Mayfield

Grange House, High Stakesby Road, Whitby, North Yorkshire YO21 1HL
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Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive,J B(Friend of Resident/Service User)
The Mayfield, Whitby
The Mayfield, Whitby
The Mayfield, Whitby

The Mayfield in Whitby provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Residents can enjoy the quality facilities including a café, cinema room and hair and beauty salon.

Each tastefully decorated bedroom has an en-suite bathroom, and outside there...  

Care Provided by The Mayfield

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,743From £1,960
Residential Dementia CareFrom £1,743From £1,960
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Mayfield to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Reviews (59)

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9.9

The Mayfield has a Review Score of 9.9 (9.934) out of 10, based on 24 reviews in the last 2 years. Over all time The Mayfield has 59 reviews.

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Review from Andrew W (Son of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

Mum has recently moved to The Mayfield and received a very warm welcome from both staff and fellow residents. The facilities are excellent and the staff are kind, considerate and caring. Mum has had no problems settling down, it's as if she has been part of the Mayfield family for years! Many thanks.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for your kind review. It's a pleasure to have your Mum with us and we are glad she has settled in so well.

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Review from Gareth J (Resident / Service User) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Very good atmosphere, 24 hours a day. Staff always available to help when needed.

Reply from Natalie Gill, General Manager at The Mayfield

It is a pleasure to have you with us and many thanks for your kind review.

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Review from Douglas M (Resident / Service User) published on 16 September 2024 Submitted via Postal Card
Overall Experience

This was a wonderful post-operation respite time. The care, attention and service was amazing. I cannot think that I could have been better cared for, and service given. The food was excellent. The staff were very friendly and supportive.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for the lovely feedback. It was a pleasure to have you with us and we were glad to help you after your operation. We are very proud of our team and the care and service they provide so it means a lot for that to be recognised. I will share it with them. Thank you and all the best.

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Review from Maureen J (Respite Resident) published on 15 August 2024 Submitted via Postal Card
Overall Experience

A wonderful experience - can't fault it. Excellent attention at all times, hope to return soon if possible. My thanks to every member of staff for their help and assistance at all times.

Reply from Natalie Gill, General Manager at The Mayfield

Many thanks for your kind review. It was an absolute pleasure to have you with us and we're delighted you have already come back to stay with us permanently!

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Review from S A (Wife of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience

I cannot praise the staff enough. Always friendly, time for a chat and showing enormous respect and care towards my husband. This home fully deserves the high recognition it has earned. Love the idea of being invited to the occasional meal! Many, many thanks to all.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you very much for your kind comments. We are very proud of our team so thank you for passing that on. We love having your husband with us and very much enjoy his sense of humour and kindness!

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Review from D M (Wife of Resident) published on 15 July 2024 Submitted via Postal Card
Overall Experience
All aspects of my husband's care whilst in The Mayfield have been exceptional. Support for me has been amazing, I can stay with him as long as I like, which I am truly grateful for.

All the staff on every level are excellent. They are all so kind and caring.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you so much for your kind review. This feedback will mean a lot to our team. Your husband was a pleasure to care for.

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Review from Terry A (Resident / Service User) published on 17 May 2024 Submitted via Postal Card
Overall Experience

Very, very good.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for your kind review. It's an absolute pleasure having you with us and we love your sense of humour!

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Review from Jen P (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card
Overall Experience

I genuinely could not write enough to say how grateful we all are as a family to see Mum so well cared for and looked after. She is safe, clean and always looks in good health. The staff, without exception, are an amazing group of people.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your review which I will pass on to the team. Your appreciation of the way we look after Mum means a lot to us and it is a pleasure having her with us.

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Review from C L (Friend of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

Welcoming and helpful staff. Excellent care. Residents are treated with respect. Spacious corridors, light, airy building and tastefully furnished. We're delighted with my friend's improvement in health since she moved in.

Reply from Natalie Gill, General Manager at The Mayfield

Many thanks for your review and we are very glad your friend's health has improved so much while she has been with us.

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Review from Graham S (Son of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience

Excellent staff, great food and above all, the care my mother has received while in Mayfield on respite has been second to none.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review and we are very glad your mother enjoyed her time with us. It was a pleasure getting to know her and your family and we hope to see you all again soon!

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Review from Ashlea B (Granddaughter of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

My grandad has recently spent time in The Mayfield Care Home and I was blown away by the exceptional service and fantastic staff. Every single member of staff is professional, and polite and went above and beyond to make his stay there the best it could be. Highly recommend!

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review which I have shared with our team. We loved having your grandad with us. Your support is very much appreciated.

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Review from M M (Resident / Service User) published on 5 April 2024 Submitted via Postal Card
Overall Experience

Excellent

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind review. It is an absolute pleasure to have you living with us and we are very glad you enjoy it so much.

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Review from K F (Husband of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

My wife resides in the dementia unit at Mayfield Care Home. For the first time in years she is settled, happy and well cared for. I am so impressed with the standard of care that she receives, which is far superior to other homes which she has stayed in. The staff-to-resident ratio is greater, the rooms are spacious and spotless also well decorated. The domestic staff are very efficient and the communal rooms are clean, warm and welcoming. Meals are varied and well-prepared. The care staff are exceptional, kind and considerate with professional approach and have genuine concern for the residents. The management team are experienced, approachable and dedicated. I would certainly recommend the Mayfield to anyone wanting the best for their relatives.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you for your kind review and we are very glad your wife is settled and happy at The Mayfield. We have worked hard to build a team of kind and caring people so it is always encouraging when this is recognised. Thank you very much for your ongoing support.

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Review from E M (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card
Overall Experience

The thought of putting my parents into respite was really daunting. Would they be happy, well looked after, would they fit in? From the moment I entered Mayfield Care home, saw the facilities and met the staff I knew everything was going to be fine. All the staff were kind, professional, reassuring and above all supportive to us all and nothing was too much trouble. The facilities are beautiful and flexible to meet everyone's needs and the activities varied with everyone encouraged to take part. I cannot thank all the staff enough for the wonderful time my parents have shared together in The Mayfield.

Reply from Natalie Gill, General Manager at The Mayfield

Thank you very much for your kind feedback which I will share with our team. It was a pleasure looking after your parents and I am glad they enjoyed their time with us.

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Review from Leanne D (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience
I came to visit my mother and stepdad during their respite stay. I found the staff to be very friendly and helpful. I asked a member of staff if someone could cut their nails and he was with us within 30 minutes and arranged a podiatrist for their toenails.

Mum and my stepdad are really enjoying their stay, the care and more importantly the food.

Reply from Natalie Gill, General Manager at The Mayfield

It has been an absolute pleasure looking after your mother and stepdad. I am delighted they have enjoyed their stay with us. Thank you very much for your kind review.

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Review from S D (Son of Resident) published on 14 February 2024 Submitted via Postal Card
Overall Experience

A wonderfully staffed and catered 5-star experience. Every physical, social and emotional need is met.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you very much for your kind review. We take great pride in our team and the quality of the dining experience, so we are glad you have recognised this. I will pass your comments onto the team.

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Review from Nigel P (Son of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience
The Mayfield Care Home provided the best care possible for my father.
My father has absolutely enjoyed his two-week respite stay. We will certainly be booking further stays in the near future.

The staff have been excellent and able to provide the best care and support.

Reply from Tobyn Dickinson, Director at The Mayfield

It was an absolute pleasure to have your father with us and we are glad he enjoyed it. He is very entertaining and we look forward to him coming back soon!

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Review from V A (Resident / Service User) published on 17 January 2024 Submitted via Postal Card
Overall Experience

It is very good. Marvellous residential care. Excellent.

Reply from Tobyn Dickinson, Director at The Mayfield

Thank you very much for your kind review which will mean a lot to the team. It is an absolute pleasure having you with us and we are glad you enjoy it.

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Review from C C (Resident / Service User) published on 15 December 2023 Submitted via Postal Card
Overall Experience

I came for a two-week trial and went home for four weeks but decided after one week it was just what I had been looking for. I came back permanently after one week at home. Everyone is so friendly and helpful and all the staff are always happy to listen and chat. Feels like home from home. I would recommend coming here to anyone I know thinking of moving into a care home. I have been here for three months and am still very happy.

Reply from Tobyn Dickinson, Director at The Mayfield

We are very glad you decided to come back permanently. It is a pleasure to have you with us and we are very glad you enjoy it so much! Thank you for your review.

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Review from A T (Resident / Service User) published on 13 December 2023 Submitted via Postal Card
Overall Experience

I must admit when I first came into the Mayfield Care Home I was worried. I must say it is a lovely place. I came in for my husband so we could be together. I don't regret it. It is very clean and the food is amazing. What more could I want? The staff are caring and helpful. I haven't stopped eating since I arrived!

Reply from Tobyn Dickinson, Director at The Mayfield

It is an absolute pleasure to have you and your husband with us and we are very glad you are enjoying it. Thank you very much for your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for The Mayfield.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Mayfield.

Meet the Team (1)

Natalie Gill
Natalie GillJob Title:Home ManagerJoined: 2023

I began my journey in care aged 18 and have experience in lots of areas, including residential and dementia care. During that time, I have gained a broad range of skills and qualifications.

Becoming a part of The Mayfield is a beautiful chapter in my life, and I enjoy every day, providing our residents with love, laughter and a happy home.

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