
Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive,J B(Friend of Resident/Service User)



Fabulous caring staff! Clean, tidy, excellent standard of maintenance. Friendly, supportive,J B(Friend of Resident/Service User)



The Mayfield in Whitby provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.
The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Residents can enjoy the quality facilities including a café, cinema room and hair and beauty salon.
Each tastefully decorated bedroom has an en-suite bathroom, and outside there...
Care Provided by The Mayfield
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Mayfield for full pricing details and T&Cs.
Contact The Mayfield to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natalie Gill (General Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors welcome at any time.
Parking
- Car park at front of building.
The Mayfield Reviews (59)
The Mayfield has a Review Score of 9.9 (9.934) out of 10, based on 24 reviews in the last 2 years.
Over all time The Mayfield has 59 reviews.
Early days, but what I have seen is very good.
Thank you very much for your review. Feedback is very important to us.
I was really nervous about putting my husband in for respite for a week as we are both fairly young but unfortunately, he has had several strokes. As soon as we went to look round the Mayfield I got a good vibe. It didn’t feel like a care home. It felt more like a hotel which kind of eased the pressure. On the day that my husband arrived as soon as I pushed him through the door, he was enveloped with love. All the staff made a fuss of him and introduced themselves myself and my husband. It made it so much easier when I had to leave to know that the staff had my husband’s welfare and interests at heart. Nothing was too much trouble for every single one of them. I’ve worked in the care industry for well over 30 years mainly in the NHS but I was overwhelmed by how well they worked as a team. Even the owner mixed with the residents on a daily basis checking they were ok etc. I have been in some grotty care homes either working myself or as a visitor but this care home restored my faith.
Thank you very much for your kind review. It was a real pleasure having your husband with us and we look forward to him coming again.
My mum has been in the home for one month and has settled well. The staff could not have been more helpful. The accommodation and food are of excellent quality.
Thank you for your review. We are very glad your mum has settled in so well and have enjoyed getting to know her. Thank you very much for your ongoing feedback and support - it's much appreciated.
Brilliant staff and the service and place are first-class.
Many thanks for your review. Our aim is to provide a first-class service to our residents and their families so thank you for the recognition.
The respite care my father has received in the last two weeks has been exceptional. He has socialised with both staff and other residents and thoroughly enjoyed helping out with the garden.
Thank you very much for your review. It was an absolute pleasure to have your father with us and we are very grateful for all his help with our garden!
The care home is like a five-star hotel. We had no hesitation for Dad to come here. The staff are so friendly and go out of their way to make sure the residents and visitors have everything they need. It is spotless and well-equipped.
Thank you for kindly giving us a review. We are very proud of our caring, helpful team and looking after your dad and our other residents is our number one priority.
My parents moved into the home a couple of months ago, they were the first couple to move in. Previously they had been in sheltered accommodation but my father's condition deteriorated and the facility were unable to provide suitable care. From the start the service and standard of care at Mayfield has been excellent. Mother who is not the easiest person to deal with settled in very quickly. Unfortunately, my father's condition continued to deteriorate despite the excellent care from the doctor and the care home staff. Sadly he died a couple of weeks ago at the age of 98. Members of the family were with him throughout the day when he was obviously waning. They decided eventually to go home and sleep, being exhausted, a member of the Mayfield staff stayed with him until he passed away. 10 days later after the burial and church service Mayfield provided accommodation and catering for a reception attended by about 45 people, friends and family who had come to pay their respects.
Thank you for your review. It was an honour to welcome your parents as our first residents and a pleasure to get to know and look after them. We are very sorry for your loss but were glad that we could provide support to you and your family in this difficult time.
I have found it offers a unique feeling of luxury, usually associated with high-end hotel standards, not just from the delicious food, mid-morning and afternoon treats but from the exceptionally caring staff and social activities to suit all abilities, needs to be seen to be believed.
Thank you very much for your kind review. I will share it with our brilliant team that works hard to provide the highest level of care and support to our residents.
The care and facilities exceeded all my expectations.
Thank you very much for your review. Resident well-being is our top priority and our team works tirelessly to provide exceptional care.
Very welcoming and helpful staff encouraging my friend, who has given up and just wants to die, to get up for meals and mix a bit. Unlike her usual considerate attitude, she has become very demanding, constantly ringing her bell and everyone is being very patient with her. I don't know how they manage!
Thank you very much for your review, which I will share with our team. Resident well-being is at the heart of what we do and we are very pleased your friend is enjoying the meals, socialising, activities and living with us.
The forefront of a good care home is the level of care that each resident receives and I see this taking place at Mayfield. My friend that I visit has settled in and is very comfortable here. As a visitor, I am also made very welcome.
Thank you very much for your kind review. We are extremely proud of our brilliant team and the loving care they give our residents. We are very glad your friend has settled in so well and that you enjoy your visits. We will pass your feedback on to our team who, I am sure, will be delighted.
When visiting we are made to feel very welcome, with refreshments always being offered by a friendly member of staff. Already we have been to two events, a celebration buffet for the crowning of King Charles and last night a delicious Chinese evening. It was super to be able to meet the families and friends of the other residents, a very relaxed and friendly evening.
The Mayfield has been completed to a high standard, with all areas well thought out. My mother-in-law loves the fact that she has a garden room, where she is able to have bird feeders and a bench to sit on.
The needs of the residents are at the heart of The Mayfield.
Thank you very much for your feedback. Our caring culture is the key to our residents’ happiness and well-being and we are glad this has helped your mother-in-law settle in so well. It is a pleasure to have her living with us. Many thanks for coming to our events and helping make them so special. You are exactly right - the needs of our residents are at the heart of The Mayfield.
Everyone has been very welcoming.
Thank you very much for your kind review and we are delighted you have felt so welcome. It is a great pleasure to all of us having you with us and we are very glad you have settled into your new home so well.
A beautiful place. Very friendly, comfortable and state-of-the-art. Staff are attentive to residents' needs. I was made to feel very welcome.
Many thanks for your kind review and we are glad you feel so welcome. We are very pleased with our state-of-the-art new care home and excellent team. Our residents are our top priority and we will continue to do everything we can to give them the very best care and hospitality in our wonderful home.
We are very happy with all aspects of care given to our much-loved family member.
Thank you very much for the review. We worked hard to recruit a team of people who share our values, and have a kind and caring nature, so we are very glad this is showing in their work and being appreciated by our residents and their relatives. We will pass your feedback on to our team. Thank you again.
Mum was rather reluctant to move into a “home”, and was unsure about leaving her family home.
It was a huge change for her but it’s definitely the best decision we’ve all made and mum is settling in so well.
The Mayfield Care Home has been purpose built and decorated to high standards, every member of staff have been amazing, nothing is ever too much trouble.
Even when we visit we are welcomed with a coffee and homemade cake.
Thank you so much to each and every one of you, please carry on with your fantastic work!
Thank you very much for your comments which we will pass on to the team. We are very glad your mum has settled in so well. She is a huge amount of fun and an absolute pleasure to have living with us. We look forward to seeing you again soon and are glad you enjoy the cakes!
She has a lovely room and is very happy with the care and attention given by the excellent staff.
Thank you for your feedback. We are delighted your mum has settled in so well and is enjoying life with us. She is a joy to be around and we love having her here!
The Mayfield Care Home is a warm and welcoming home. The staff are so friendly and accommodating. The environment is stunning and matches 5* hotels without question. I am so glad that my nana has settled in so well. I know she will be well taken care of.
Many thanks for your comments. We are very happy your nana has settled in so well. It is an absolute pleasure to look after her.
Very welcoming and clean. The staff are really obliging and helpful.
Thank you very much for your feedback which I will pass on to our team. We take great pride in giving our residents an exceptional experience and our amazing team is absolutely key to that.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for The Mayfield.
Accreditations
There are no accreditations posted yet for The Mayfield.
Meet the Team (1)

I began my journey in care aged 18 and have experience in lots of areas, including residential and dementia care. During that time, I have gained a broad range of skills and qualifications.
Becoming a part of The Mayfield is a beautiful chapter in my life, and I enjoy every day, providing our residents with love, laughter and a happy home.
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