The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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Top 20 carehome certificate
9.9 58 Reviews
  • The Mayfield Care Home, Whitby
The Mayfield provides residential care, dementia services, respite accommodation and compassionate end of life care in Whitby.

Care is delivered 24 hours a day in a supportive and welcoming environment overlooking the North York Moors.

Residents benefit from a cinema room, café lounge and hair salon, alongside en-suite bedrooms designed for comfort and privacy.

A varied programme of activities, events and excursions complements the home’s scenic coastal location.
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Care Provided by The Mayfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1760

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements.

Contact The Mayfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mayfield Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Care Home Reviews (58)

9.9

The Mayfield Care Home has a Review Score of 9.9 (9.946) out of 10, based on 31 reviews in the last 2 years.
Over all time The Mayfield Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mayfield Care Home
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Total of 58, showing 41-58
Review from Alison A (Wife of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really nervous about putting my husband in for respite for a week as we are both fairly young but unfortunately, he has had several strokes. As soon as we went to look round the Mayfield I got a good vibe. It didn’t feel like a care home. It felt more like a hotel which kind of eased the pressure.
On the day that my husband arrived as soon as I pushed him through the door, he was enveloped with love. All the staff made a fuss of him and introduced themselves myself and my husband. It made it so much easier when I had to leave to know that the staff had my husband’s welfare and interests at heart. Nothing was too much trouble for every single one of them. I’ve worked in the care industry for well over 30 years mainly in the NHS but I was overwhelmed by how well they worked as a team. Even the owner mixed with the residents on a daily basis checking they were ok etc. I have been in some grotty care homes either working myself or as a visitor but this care home restored my faith.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your kind review. It was a real pleasure having your husband with us and we look forward to him coming again.
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Review from R P (Son of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for one month and has settled well. The staff could not have been more helpful. The accommodation and food are of excellent quality.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you for your review. We are very glad your mum has settled in so well and have enjoyed getting to know her. Thank you very much for your ongoing feedback and support - it's much appreciated.
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Review from Kerry L (Granddaughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff and the service and place are first-class.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeMany thanks for your review. Our aim is to provide a first-class service to our residents and their families so thank you for the recognition.
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Review from J M (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respite care my father has received in the last two weeks has been exceptional. He has socialised with both staff and other residents and thoroughly enjoyed helping out with the garden.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your review. It was an absolute pleasure to have your father with us and we are very grateful for all his help with our garden!
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Review from Lorraine D (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is like a five-star hotel. We had no hesitation for Dad to come here. The staff are so friendly and go out of their way to make sure the residents and visitors have everything they need. It is spotless and well-equipped.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you for kindly giving us a review. We are very proud of our caring, helpful team and looking after your dad and our other residents is our number one priority.
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Review from Chris T (Son of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into the home a couple of months ago, they were the first couple to move in. Previously they had been in sheltered accommodation but my father's condition deteriorated and the facility were unable to provide suitable care. From the start the service and standard of care at Mayfield
has been excellent. Mother who is not the easiest person to deal with settled in very quickly. Unfortunately, my father's condition continued to deteriorate despite the excellent care from the doctor and the care home staff. Sadly he died a couple of weeks ago at the age of 98. Members of the family were with him throughout the day when he was obviously waning. They decided eventually to go home and sleep, being exhausted, a member of the Mayfield staff stayed with him until he passed away. 10 days later after the burial and church service Mayfield provided accommodation and catering for a reception attended by about 45 people, friends and family who had come to pay their respects.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you for your review. It was an honour to welcome your parents as our first residents and a pleasure to get to know and look after them. We are very sorry for your loss but were glad that we could provide support to you and your family in this difficult time.
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Review from E R (Friend of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield Care Home is providing an extraordinarily high standard of accommodation and personal care for anyone who simply wishes to enjoy long-term personal care or simply respite!
I have found it offers a unique feeling of luxury, usually associated with high-end hotel standards, not just from
the delicious food, mid-morning and afternoon treats but from the exceptionally caring staff and social activities to suit all abilities, needs to be seen to be believed.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your kind review. I will share it with our brilliant team that works hard to provide the highest level of care and support to our residents.
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Review from Wendy M (Next of Kin) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and facilities exceeded all my expectations.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your review. Resident well-being is our top priority and our team works tirelessly to provide exceptional care.
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Review from J B (Friend of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and helpful staff encouraging my friend, who has given up and just wants to die, to get up for meals and mix a bit. Unlike her usual considerate attitude, she has become very demanding, constantly ringing her bell and everyone is being very patient with her. I don't know how they manage!
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your review, which I will share with our team. Resident well-being is at the heart of what we do and we are very pleased your friend is enjoying the meals, socialising, activities and living with us.
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Review from N H (Friend of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having previously had family members living in care homes - I must say that The Mayfield Care Home is the most comfortable, spacious and accommodating care home that I have been in. The rooms, facilities and furnishings are excellent in providing comfort and care for the residents. The staff I have
met are all very caring and attentive - from the care team to the admin staff.
The forefront of a good care home is the level of care that each resident receives and I see this taking place at Mayfield. My friend that I visit has settled in and is very comfortable here. As a visitor, I am also made very welcome.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your kind review. We are extremely proud of our brilliant team and the loving care they give our residents. We are very glad your friend has settled in so well and that you enjoy your visits. We will pass your feedback on to our team who, I am sure, will be delighted.
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Review from Lucy W (Daughter-in-law of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into The Mayfield Care Home in the middle of April and we are delighted to say that she has settled in well. This is down to the friendly and caring ethos of The Mayfield. From the owner, the management team, the admin team, the carers, the catering team and the housekeeping team,
everyone that we meet are all welcoming and pleasant.
When visiting we are made to feel very welcome, with refreshments always being offered by a friendly member of staff. Already we have been to two events, a celebration buffet for the crowning of King Charles and last night a delicious Chinese evening. It was super to be able to meet the families and friends of the other residents, a very relaxed and friendly evening.
The Mayfield has been completed to a high standard, with all areas well thought out. My mother-in-law loves the fact that she has a garden room, where she is able to have bird feeders and a bench to sit on.
The needs of the residents are at the heart of The Mayfield.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your feedback. Our caring culture is the key to our residents’ happiness and well-being and we are glad this has helped your mother-in-law settle in so well. It is a pleasure to have her living with us. Many thanks for coming to our events and helping make them so special. You are exactly right - the needs of our residents are at the heart of The Mayfield.
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Review from Jacqueline W (Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very welcoming.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your kind review and we are delighted you have felt so welcome. It is a great pleasure to all of us having you with us and we are very glad you have settled into your new home so well.
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Review from Jacqueline L (Niece of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place. Very friendly, comfortable and state-of-the-art. Staff are attentive to residents' needs. I was made to feel very welcome.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeMany thanks for your kind review and we are glad you feel so welcome. We are very pleased with our state-of-the-art new care home and excellent team. Our residents are our top priority and we will continue to do everything we can to give them the very best care and hospitality in our wonderful home.
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Review from Lorraine L (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
More than happy with the kind and caring nature of all staff within The Mayfield Care Home. Their patience and understanding are very much appreciated.
We are very happy with all aspects of care given to our much-loved family member.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for the review. We worked hard to recruit a team of people who share our values, and have a kind and caring nature, so we are very glad this is showing in their work and being appreciated by our residents and their relatives. We will pass your feedback on to our team. Thank you again.
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Review from Karen D (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for welcoming my mum into her new home.
Mum was rather reluctant to move into a “home”, and was unsure about leaving her family home.
It was a huge change for her but it’s definitely the best decision we’ve all made and mum is settling in so well.
The Mayfield Care Home has been
purpose built and decorated to high standards, every member of staff have been amazing, nothing is ever too much trouble.
Even when we visit we are welcomed with a coffee and homemade cake.
Thank you so much to each and every one of you, please carry on with your fantastic work!
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your comments which we will pass on to the team. We are very glad your mum has settled in so well. She is a huge amount of fun and an absolute pleasure to have living with us. We look forward to seeing you again soon and are glad you enjoy the cakes!
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Review from Dave L (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in The Mayfield for four weeks, she immediately settled in and felt at home.
She has a lovely room and is very happy with the care and attention given by the excellent staff.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you for your feedback. We are delighted your mum has settled in so well and is enjoying life with us. She is a joy to be around and we love having her here!
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Review from Janine B (Granddaughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield Care Home is a warm and welcoming home. The staff are so friendly and accommodating. The environment is stunning and matches 5* hotels without question. I am so glad that my nana has settled in so well. I know she will be well taken care of.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeMany thanks for your comments. We are very happy your nana has settled in so well. It is an absolute pleasure to look after her.
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Review from R W (Niece of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and clean. The staff are really obliging and helpful.
Reply from Tobyn Dickinson, Director at The Mayfield Care HomeThank you very much for your feedback which I will pass on to our team. We take great pride in giving our residents an exceptional experience and our amazing team is absolutely key to that.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for The Mayfield Care Home is calculated as follows: ( (350 Excellents x 5) + (20 Goods x 4) ) ÷ 370 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (112)

Meet the Team (1)

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Natalie Gill

Job Title: Home Manager Joined: 2023

I began my journey in care aged 18 and have experience in lots of areas, including residential and dementia care. During that time, I have gained a broad range of skills and qualifications.


Becoming a part of The Mayfield is a beautiful chapter in my life, and I enjoy every day, providing our residents with love, laughter and a happy home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mayfield Care Home to verify any information. View our terms and conditions. The Mayfield Care Home has an Enhanced Service - more info.