The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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9.9 52 Reviews
  • The Mayfield Care Home, Whitby
With its top-class luxury accommodation, The Mayfield provides exceptional residential, dementia and respite care to its residents. Located in the stunning town of Whitby, The Mayfield enjoys a unique location between the North York Moors and North Yorkshire's award-winning coastline.

The Mayfield's state-of-the-art design features help give a fantastic lifestyle to its residents in a safe and fun environment. Its generously sized rooms and suites all have en-suite wet rooms, smart TVs and fridges, and many have direct access to the beautiful garden. Residents can also enjoy the hair & beauty salon, libraries, cinema, dining rooms, lounges, café bar and garden rooms.

All The Mayfield's residents can enjoy all the amazing hospitality on offer for one single weekly fee. Hair styling, a beauty treatment, inviting friends or relatives in for a meal or drink, daily activities, trips, newspapers – everything is included!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • RESPITE Self-Funded Residential Care: from £1660
  • RESPITE Self-Funded Residential Dementia Care: from £1660

All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!

These prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Gill (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park at front of building.

The Mayfield Care Home Reviews (52)

9.9

The Mayfield Care Home has a Review Score of 9.9 (9.947) out of 10, based on 33 reviews in the last 2 years.
Over all time The Mayfield Care Home has 52 reviews.

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Reviewer Connection to The Mayfield Care Home
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Total of 52, showing 41-52
Review from E R (Friend of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield Care Home is providing an extraordinarily high standard of accommodation and personal care for anyone who simply wishes to enjoy long-term personal care or simply respite!
I have found it offers a unique feeling of luxury, usually associated with high-end hotel standards, not just from
the delicious food, mid-morning and afternoon treats but from the exceptionally caring staff and social activities to suit all abilities, needs to be seen to be believed.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. I will share it with our brilliant team that works hard to provide the highest level of care and support to our residents.

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Review from Wendy M (Next of Kin) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and facilities exceeded all my expectations.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. Resident well-being is our top priority and our team works tirelessly to provide exceptional care.

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Review from J B (Friend of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and helpful staff encouraging my friend, who has given up and just wants to die, to get up for meals and mix a bit. Unlike her usual considerate attitude, she has become very demanding, constantly ringing her bell and everyone is being very patient with her. I don't know how they manage!
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review, which I will share with our team. Resident well-being is at the heart of what we do and we are very pleased your friend is enjoying the meals, socialising, activities and living with us.

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Review from N H (Friend of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having previously had family members living in care homes - I must say that The Mayfield Care Home is the most comfortable, spacious and accommodating care home that I have been in. The rooms, facilities and furnishings are excellent in providing comfort and care for the residents. The staff I have
met are all very caring and attentive - from the care team to the admin staff.
The forefront of a good care home is the level of care that each resident receives and I see this taking place at Mayfield. My friend that I visit has settled in and is very comfortable here. As a visitor, I am also made very welcome.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We are extremely proud of our brilliant team and the loving care they give our residents. We are very glad your friend has settled in so well and that you enjoy your visits. We will pass your feedback on to our team who, I am sure, will be delighted.

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Review from Lucy W (Daughter-in-law of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into The Mayfield Care Home in the middle of April and we are delighted to say that she has settled in well. This is down to the friendly and caring ethos of The Mayfield. From the owner, the management team, the admin team, the carers, the catering team and the housekeeping team,
everyone that we meet are all welcoming and pleasant.
When visiting we are made to feel very welcome, with refreshments always being offered by a friendly member of staff. Already we have been to two events, a celebration buffet for the crowning of King Charles and last night a delicious Chinese evening. It was super to be able to meet the families and friends of the other residents, a very relaxed and friendly evening.
The Mayfield has been completed to a high standard, with all areas well thought out. My mother-in-law loves the fact that she has a garden room, where she is able to have bird feeders and a bench to sit on.
The needs of the residents are at the heart of The Mayfield.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your feedback. Our caring culture is the key to our residents’ happiness and well-being and we are glad this has helped your mother-in-law settle in so well. It is a pleasure to have her living with us. Many thanks for coming to our events and helping make them so special. You are exactly right - the needs of our residents are at the heart of The Mayfield.

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Review from Jacqueline W (Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very welcoming.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review and we are delighted you have felt so welcome. It is a great pleasure to all of us having you with us and we are very glad you have settled into your new home so well.

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Review from Jacqueline L (Niece of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place. Very friendly, comfortable and state-of-the-art. Staff are attentive to residents' needs. I was made to feel very welcome.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Many thanks for your kind review and we are glad you feel so welcome. We are very pleased with our state-of-the-art new care home and excellent team. Our residents are our top priority and we will continue to do everything we can to give them the very best care and hospitality in our wonderful home.

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Review from Lorraine L (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
More than happy with the kind and caring nature of all staff within The Mayfield Care Home. Their patience and understanding are very much appreciated.
We are very happy with all aspects of care given to our much-loved family member.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for the review. We worked hard to recruit a team of people who share our values, and have a kind and caring nature, so we are very glad this is showing in their work and being appreciated by our residents and their relatives. We will pass your feedback on to our team. Thank you again.

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Review from Karen D (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for welcoming my mum into her new home.
Mum was rather reluctant to move into a “home”, and was unsure about leaving her family home.
It was a huge change for her but it’s definitely the best decision we’ve all made and mum is settling in so well.
The Mayfield Care Home has been
purpose built and decorated to high standards, every member of staff have been amazing, nothing is ever too much trouble.
Even when we visit we are welcomed with a coffee and homemade cake.
Thank you so much to each and every one of you, please carry on with your fantastic work!
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your comments which we will pass on to the team. We are very glad your mum has settled in so well. She is a huge amount of fun and an absolute pleasure to have living with us. We look forward to seeing you again soon and are glad you enjoy the cakes!

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Review from Dave L (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in The Mayfield for four weeks, she immediately settled in and felt at home.
She has a lovely room and is very happy with the care and attention given by the excellent staff.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your feedback. We are delighted your mum has settled in so well and is enjoying life with us. She is a joy to be around and we love having her here!

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Review from Janine B (Granddaughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mayfield Care Home is a warm and welcoming home. The staff are so friendly and accommodating. The environment is stunning and matches 5* hotels without question. I am so glad that my nana has settled in so well. I know she will be well taken care of.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Many thanks for your comments. We are very happy your nana has settled in so well. It is an absolute pleasure to look after her.

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Review from R W (Niece of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and clean. The staff are really obliging and helpful.
Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your feedback which I will pass on to our team. We take great pride in giving our residents an exceptional experience and our amazing team is absolutely key to that.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for The Mayfield Care Home is calculated as follows: ( (374 Excellents x 5) + (21 Goods x 4) ) ÷ 395 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Tobyn

Tobyn Dickinson

Job Title: CEO Joined: 2023

After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.

Natalie

Natalie Gill

Job Title: General Manager Joined: 2023

Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.


“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”

Lindsay

Lindsay James

Job Title: Receptionist/Administrator Joined: 2022

Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.


Outside work, Lindsay enjoys spending time with friends and family.

Richard

Richard Foster

Job Title: Head Chef Joined: 2023

Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!

Graham

Graham Pybus

Job Title: Maintenance Manager Joined: 2023

Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!

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