Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
Review Us
9.9 81 Reviews
  • Kailash Manor Care Home, Pinner
Kailash Manor is a unique and luxurious care home in Pinner offering outstanding residential, nursing, dementia and respite care in a setting inspired by peace, harmony and five-star living. Rated ‘Outstanding’ by the Care Quality Commission in the category ‘Well-Led’ (February 2025), Kailash Manor combines expert care with exceptional standards.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Purpose-built to the highest specifications, Kailash Manor feels more like a five-star hotel, with elegant interiors, fine dining, private en-suite bedrooms, a peaceful prayer room, café, spa and hair salon. The serene and uplifting atmosphere promotes wellbeing for mind, body and soul.

‘Kailash’ means ‘one who bestows peace’ and this philosophy runs throughout the home. Residents are supported to live fulfilling lives in a setting that celebrates cultural diversity, individuality and belonging.

Whether requiring daily support or more specialised nursing or dementia care, residents receive tailored care to meet their needs. Skilled carers, nurses, hospitality staff and wellbeing coordinators work together to create personalised care plans promoting comfort, choice and quality of life.

A variety of enriching activities, spiritual practices and cultural events nurture connection and community. Residents can relax in tranquil gardens, watch films in the cinema, join group events or enjoy one-to-one time, staying active, engaged and true to themselves.

Kailash Manor is where luxury meets care, where peace is part of everyday life and residents truly feel at home.

Care Provided by Kailash Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Kailash Manor Care Home to find out the exact price for your requirements.

Contact Kailash Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kailash Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Aries Castillo (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.910) out of 10, based on 31 reviews in the last 2 years.
Over all time Kailash Manor Care Home has 81 reviews.

Overall Experience
  • 76
  • 5
  • 0
  • 0
  • 0
Date Published
  • 81
  • 11
  • 17
  • 31
  • 50
Reviewer Connection to Kailash Manor Care Home
  • 23
  • 13
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Meera K (Daughter-in-law of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident in the home for a few weeks now and we couldn't be happier with the care so far.
All the staff are so kind and supportive and nothing is too much trouble for them, we are truly grateful to them for showing such compassion and respect.
The icing on the cake has
been the fact that the care home helped us organise a little family party for my son's 9th Birthday at the care home so that my mother-in-law could join in the celebrations! Thank you!
Reply from Rohan Mathew, Home Manager at Kailash Manor Care HomeThank you for your kind feedback. It was a pleasure to be involved with your son's 9th birthday celebrations and I hope he enjoyed his day. If there are any other events you wish to celebrate at the home, please do not hesitate to ask and we will endeavour to meet your requests.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Kailash Manor Care Home is calculated as follows: ( (334 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 365 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

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Meet the Team (5)

Aries

Aries Castillo

Job Title: Home Manager Joined: 2026

Aries Castillo is an experienced Registered General Nurse and care home leader with over 16 years of experience across nursing and residential services, including large homes of up to 84 beds. He has held several senior roles, including Clinical Lead Nurse, Deputy Manager, Acting Home Manager, and Care Services Manager, giving him a strong foundation in clinical governance, quality care, and team leadership.


As Registered Home Manager of Kailash Manor, Aries is committed to creating a warm, safe, and supportive environment where residents feel valued and truly at home. He leads with kindness, respect, and professionalism, ensuring high standards of care while supporting his team to deliver compassionate, person-centred care.


Aries is passionate about culturally sensitive care and recognises the importance of faith, traditions, language, and food in residents’ wellbeing. He strives to ensure every individual is respected, their identity honoured, and families feel welcomed and involved.


His goal is to make Kailash Manor a place where kindness, dignity, and a true sense of belonging are at the heart of everyday life.

Anita

Anita Kabambe

Job Title: Business Development Manager Joined: 2025

Anita has joined TLC Care, hailing from the public sector. She has spent the past 8 years working in the NHS as a Complex Discharge Coordinator, working to facilitate safe and timely transfers from the acute back into the community.


As a BDM at Kailash Manor Care Home, her role is to support prospective residents and their families to find a home away from home here at Kailash. Prioritising the needs and preferences of each individual and ensuring a personalised stay is curated with them in mind, Anita will work closely with prospective and newly settled residents to make Kailash their forever home. The ultimate objective of the work of the BDM is to be the first example of TLC's values of Truth, Love and Compassion.

Gibson

Gibson Gomez

Job Title: Care Services Manager Joined: 2020

Gibson began his journey with TLC Care in October 2020 at Carlton Court Care Home as a Pre-Registered Nurse. With continuous support and mentorship, he achieved his Registered Nurse qualification and progressed to Unit Manager, then Practice Development Lead at Candlewood House. In these roles he led clinical standards, mentored staff, delivered training, and worked with multidisciplinary teams to enhance care quality and outcomes.


In August 2025, Gibson became Care Service Manager at Kailash Manor Care Home, where he leads the care delivery, ensures compliance, and uphold TLC Care’s values of Truth, Love, and Compassion.


TLC Care has consistently supported his growth through development opportunities and leadership training. Gibson remains committed to person-centered care and fostering a positive, professional environment for residents and staff alike.

Sagar

Sagar Joshi

Job Title: Hotel Services Manager Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organisational skills.


Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Kailash Manor, he excels in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalised service makes him a trusted leader in the hospitality and care sectors.

Jihan

Jihan Al Dalhami

Job Title: Business Support Manager Joined: 2024

In 2024, I joined TLC at Kailash Manor and then transferred to Karuna until November 2025, where I returned to Kaliash Manor.


I am responsible for all matters regarding funding, suppliers and credit control as well as managing the payroll side of the business to ensure our team members are paid accurately and on time.


I am passionate about building relationships with the residents here at Kailash Manor and also their relatives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kailash Manor Care Home to verify any information. View our terms and conditions. Kailash Manor Care Home has an Enhanced Service - more info.