Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
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9.9 68 Reviews
  • Kailash Manor Care Home, Pinner
Kailash Manor is a unique and luxurious care home in Pinner offering outstanding residential, nursing, dementia and respite care in a setting inspired by peace, harmony and five-star living. Rated ‘Outstanding’ by the Care Quality Commission in the category ‘Well-Led’ (February 2025), Kailash Manor combines expert care with exceptional standards.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Purpose-built to the highest specifications, Kailash Manor feels more like a five-star hotel, with elegant interiors, fine dining, private en-suite bedrooms, a peaceful prayer room, café, spa and hair salon. The serene and uplifting atmosphere promotes wellbeing for mind, body and soul.

‘Kailash’ means ‘one who bestows peace’ and this philosophy runs throughout the home. Residents are supported to live fulfilling lives in a setting that celebrates cultural diversity, individuality and belonging.

Whether requiring daily support or more specialised nursing or dementia care, residents receive tailored care to meet their needs. Skilled carers, nurses, hospitality staff and wellbeing coordinators work together to create personalised care plans promoting comfort, choice and quality of life.

A variety of enriching activities, spiritual practices and cultural events nurture connection and community. Residents can relax in tranquil gardens, watch films in the cinema, join group events or enjoy one-to-one time, staying active, engaged and true to themselves.

Kailash Manor is where luxury meets care, where peace is part of everyday life and residents truly feel at home.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Kailash Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Manju Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Kailash Manor Care Home Reviews (68)

Total of 68, showing 61-68
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.922) out of 10, based on 42 reviews in the last 2 years. Over all time Kailash Manor Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
  • 0
  • 0
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Date Published

68
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13
42
26
Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home with wonderfully kind staff.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you very much for taking the time to leave us a review!

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Overall Experience  Overall Experience 5.0 out of 5

So far, my father has been treated with care and compassion. The home is beautiful and clean and the staff are wonderful.
They have gone out of their way to not only look after the resident but the whole family. Thank you so much for all you do.

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

We are grateful for your kind words and we are pleased to know that the service we provide has exceeded your expectations. Thank you for taking the time to leave a 5-star review and Thank you for choosing us!

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with Kailash Manor. Dad is very happy here, feels very secure here and is well settled.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Many thanks for your kind feedback, I am pleased Dad has settled well at Kailash Manor. If there is anything our team could improve on, please do let us know.

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Overall Experience  Overall Experience 5.0 out of 5

All facilities are good. Only been 3 weeks and he is now settling in. The carers are nice and look after him well.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for the kind feedback, it's good to hear he is settling well. It is a huge decision to go into care and therefore our team try to make the experience as comfortable as possible and involve all our residents with activities and events to keep them active and busy.

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Overall Experience  Overall Experience 5.0 out of 5

Kailash Manor has five-star facilities and have been very welcoming.

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

Thank you for your kind feedback. Our 5 star facilities, help our residents to maintain the highest level of quality of life they deserve. If there is anything you feel would add value to the home, please do not hesitate to contact us.

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Overall Experience  Overall Experience 5.0 out of 5

We have been very well looked after by all the staff at Kailash Manor Care Home. From the day that my relative was moved here, she felt welcome. The well-being coordinator conducted a prayer for her and all the staff catered to her needs. Moreover, the venue itself is tastefully decorated and beautifully
maintained. The rooms are spacious and the tea always flows! Thank you to everyone here!

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

Thank you for your kind and positive feedback. Our team understand how difficult the process and decision can be and therefore try our best to ensure the move is as comfortable and stress-free as possible. Also building a brand new home has allowed us to make the home as cultural and spiritual as possible and decorated beautifully throughout the home to such high standards.

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Overall Experience  Overall Experience 5.0 out of 5

New care home with friendly staff. This is a very happy place, with good vibes. Very impressed with the facilities and the level of care is excellent.
The staff are friendly, very welcoming and warm. We were made welcome on our visits. Plenty of activities.

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

Many thanks for your fantastic feedback. We are delighted to hear you have got peace of mind knowing your relative is well looked after and that our team makes you feel welcome.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in the home for a few weeks now and we couldn't be happier with the care so far.
All the staff are so kind and supportive and nothing is too much trouble for them, we are truly grateful to them for showing such compassion and respect.
The icing on the cake has
been the fact that the care home helped us organise a little family party for my son's 9th Birthday at the care home so that my mother-in-law could join in the celebrations! Thank you!

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

Thank you for your kind feedback. It was a pleasure to be involved with your son's 9th birthday celebrations and I hope he enjoyed his day. If there are any other events you wish to celebrate at the home, please do not hesitate to ask and we will endeavour to meet your requests.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Kailash Manor Care Home is calculated as follows: ( (463 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 500 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

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Meet the Team (3)

Manju

Manju Bhandari

Job Title: Home Manager

Joined: 2025

My Name is Manju Bhandari. I am a qualified nurse in the UK with 14 years of experience in healthcare, specifically within care home settings. I am passionate about providing compassionate care to residents, ensuring their well-being and comfort while promoting a supportive and nurturing environment.

As the Home Manager at Kailash Manor Care Home ( TLC Group), I am responsible for overseeing daily operations to ensure smooth functioning while delivering high-quality, personalised care by regulatory standards. I lead a diverse team, encourage cultural integration, and maintain open communication with residents, their families, and community partners. My leadership is focused on creating a supportive environment that enhances the overall well-being of our residents.

Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kailash Manor Care Home to verify any information. View our terms and conditions. Kailash Manor Care Home has an Enhanced Service - more info.