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- Kailash Manor Care Home







Kailash Manor is a unique and luxurious care home in Pinner offering outstanding residential, nursing, dementia and respite care in a setting inspired by peace, harmony and five-star living. Rated ‘Outstanding’ by the Care Quality Commission in the category ‘Well-Led’ (February 2025), Kailash Manor combines expert care with exceptional standards.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Care Provided by Kailash Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
The price(s) shown are provided by the care home. Contact Kailash Manor Care Home for full pricing details and T&Cs.
Contact Kailash Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Aries Castillo(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Kailash Manor Care Home Reviews (84)
Kailash Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 32 reviews in the last 2 years.
Over all time Kailash Manor Care Home has 84 reviews.
I am very happy that my uncle is comfortable and he is very happy, and it's very clean and tidy. I am very glad that my uncle is here and he is getting good care from the carers, and the service is also excellent. Food and staff are also excellent, staff are very friendly, rooms are tidy and clean every time.
Thank you so much for sharing your positive experience! We're delighted to hear that your uncle is comfortable and happy with the care and service provided. Our team is committed to maintaining a clean, friendly environment and providing excellent care. We appreciate your feedback!
I personally find the care home very helpful and all the staff and management are very friendly. Anything I have asked has been answered. I also find that they cater for all as in temples, and activities that are here for the residents.
Thank you for sharing your positive experience with us! We're delighted to hear that you find our care home helpful and our staff friendly. Providing tailored activities and tending to individual needs are our priorities. Your feedback means a lot to us!
I feel that this home is excellent for my dad. The culture here is fantastic, and all the staff are friendly and helpful.
Thank you for your kind words! We're thrilled to hear that your dad is thriving here. Our team is dedicated to maintaining a warm and supportive environment for all our residents.
Excellent care home. Kind, attentive and caring staff. Fantastic facilities and activities programme for residents. Extremely welcoming to visitors.
Thank you for your feedback! We're delighted that you appreciate our facilities and the care provided by our compassionate team. We strive to maintain high-quality care and a range of engaging activities for our residents at Kailash Manor.
Facilities are excellent and staff are very helpful, caring and compassionate. I am very impressed with the quality of care and activities offered at Kailash Manor.
Thank you for your review! We're delighted that you found our facilities excellent and appreciated the care provided by our compassionate team. Your positive feedback means a lot to us!
Very nice care home. The staff are excellent.
Thank you for your feedback! We're glad you found our care home pleasant, and we greatly appreciate your recognition of our excellent staff.
Kailash Manor is an outstanding facility that provides excellent care and support. The staff are very caring and respectful. Everyone worked hard to help my mum recover and recuperate and get her back on her feet. Mum enjoyed the delicious food that was lovingly prepared. Wishing the whole team continued success - There is always room for improvement.
Thank you for your wonderful feedback! We're thrilled to hear that Kailash Manor provided excellent care and support for your mum, and that you appreciated our caring and respectful staff, as well as the delicious food. Your support means a lot to us and we're committed to continuous improvement. Wishing your mum all the best in her recovery journey.
Kailash Manor is an excellent nursing and care home with a wonderful team of people managing and running the facility. Our mother has been treated with so much kindness and loving care which has aided her fast recovery. This is truly a best-in-class care home.
Thank you for your kind words! We're thrilled to hear that your mother is receiving excellent care at Kailash Manor and is on the path to a fast recovery. We take great pride in our dedicated team and commitment to providing the best care possible. Your feedback is much appreciated.
My father-in-law has been here for almost a week. He has fed back to me that he is having a lovely time. The service is excellent and he is very well looked after. My father-in-law mentioned that his room and facilities are very clean and that he really enjoys all his meals, lots of variety. Thank you everyone.
Thank you so much for taking the time to share this wonderful review! We are thrilled to hear that your father-in-law has been enjoying his stay with us. Providing excellent service and ensuring our guests feel well taken care of is our top priority, and it's heart warming to know that he has had...
My mother has been here 10 days but I have found TLC to be clean, well decorated. The staff are friendly and helpful and in the short period of time my mum has been an acquaintance to the staff, they always walk past and greet my mum and stop and have a conversation with her. My mum is well looked after and in so happy.
Thank you for your kind words! We're delighted to hear that your mother is enjoying her time at Kailash Manor and that you've had a positive experience with our clean and well-decorated facilities, friendly staff, and the care she's receiving. Your feedback means a lot to us.
I was very impressed with the whole building, temple, staff and service provided. It definitely felt like being at home.
Thank you so much for your kind words and positive review! We're thrilled to hear that you were impressed with our building, temple, staff, and service. Creating a welcoming and comfortable atmosphere for our residents, relatives and our community is our top priority, and it's wonderful to know...
Home is very beautiful. Staff are very supportive. Quality of food is very good. Nice and clean. Lovely atmosphere.
Thank you so much for taking the time to share your review! We're thrilled to hear that you find our home beautiful and appreciate the support from our team. We take great pride in maintaining a clean and welcoming environment for our residents, relatives and our community. It's wonderful to know...
The staff and the facilities in Kailash Manor are fantastic. One cannot fault anything.
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at Kailash Manor. Our team takes great pride in providing excellent service and maintaining superb facilities for our guests. It's wonderful to know that we met your expectations, and your kind words are truly appreciated.
You have all cared so well for our Mother and we are extremely grateful to each and every one of you for your kindness, compassion and your heartfelt time and energy to make our Mother comfortable and at peace during her last days. Your care home and your staff are truly exceptional.
Thank you once again for your...
A heartfelt thank you to all of the staff at Kailash Manor. Not only did you provide the most wonderful care to my Mum during her final weeks, you also provided much needed support to us as a family. We are eternally grateful. Thank you from the bottom of our hearts. God bless you all.
We were deeply moved by your heartfelt review and wanted to take a moment to express our sincerest condolences for the loss of your dear Mum. Your kind words mean the world to us and reaffirm our commitment to providing the best care and support to our residents and their families during difficult...
I cannot express words on how my mum was cared for at Kailash Manor. The care my mum was provided by all staff has been exceptional, nothing was too much. From the first moment I walked through the door, I knew this was the right decision for us as a family. Thank you to all the staff for making my mum's time here comfortable and making her feel at home.
Thank you so much for taking the time to share your heartfelt review about your mum's experience at Kailash Manor. Your kind words warm our hearts and mean the world to us. We're truly delighted to hear that your mum received exceptional care during her time with us. Our dedicated staff members...
From the day my Mum was here to the day she left the earth, Kailash has given the best care and warmth. We really felt at home when we came to visit our Mum. Kailash gave excellent service. Keep up the good work.
Firstly my heartfelt condolences to you and your family. Thank you for your kind words. We are glad we were able to make your mum and the family comfortable during this difficult time.
Best place ever for my mother, when we walked in it was as if we walked in heaven. Best care was taken and my Mum's care was top class and we felt so relieved and content.
Thank you for your kind words. Your comments and review is always appreciated.
Excellent hospitality from staff who allowed us to celebrate a 90th Birthday. Facilities and food/drink were 10/10.
Thank you for your kind words, we will relay your lovely message to the Kailash team.
Today we celebrated her 90th Birthday at the Kailash Manor in the temple and it was very peaceful as well as inspiring for all the family members attending. Afterwards, we celebrated with delicious snacks served by the care home.
We feel we could not have chosen a better place for Mum during her last days.
Thank you for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (6)
- 24 Jun 2026
Football fever was in full force at TLC Kailash Manor Care Home as Care Home Open Week made its yearly return debuting a new and timely FIFA World Cup theme,...
- 20 May 2026
This month at TLC Kailash Manor we are being intentional about taking some time away from our busy schedules to focus on the mind. Mental Health Awareness Month is an...
- 08 May 2026
There’s never a dull moment at TLC Kailash Manor Care Home, especially when you get the opportunity to host a unique group of visitors for the afternoon. The home welcomed...
- 14 Aug 2026Organiser: Kailash Manor Care Home
- 04 Sep 2026Organiser: Kailash Manor Care Home
- 14 Sep 2026Organiser: Kailash Manor Care Home
Awards / Recognitions (17)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Meet the Team (4)

Aries Castillo is an experienced Registered General Nurse and care home leader with over 16 years of experience across nursing and residential services, including large homes of up to 84 beds. He has held several senior roles, including Clinical Lead Nurse, Deputy Manager, Acting Home Manager, and Care Services Manager, giving him a strong foundation in clinical governance, quality care, and team leadership.
As Registered Home Manager of Kailash Manor, Aries is committed to creating a warm, safe, and supportive environment where residents feel valued and truly at home. He leads with kindness, respect, and professionalism, ensuring high standards of care while supporting his team to deliver compassionate, person-centred care.
Aries is passionate about culturally sensitive care and recognises the importance of faith, traditions, language, and food in residents’ wellbeing. He strives to ensure every individual is respected, their identity honoured, and families feel welcomed and involved.
His goal is to make Kailash Manor a place where kindness, dignity, and a true sense of belonging are at the heart of everyday life.

Gibson began his journey with TLC Care in October 2020 at Carlton Court Care Home as a Pre-Registered Nurse. With continuous support and mentorship, he achieved his Registered Nurse qualification and progressed to Unit Manager, then Practice Development Lead at Candlewood House. In these roles he led clinical standards, mentored staff, delivered training, and worked with multidisciplinary teams to enhance care quality and outcomes.
In August 2025, Gibson became Care Service Manager at Kailash Manor Care Home, where he leads the care delivery, ensures compliance, and uphold TLC Care’s values of Truth, Love, and Compassion.
TLC Care has consistently supported his growth through development opportunities and leadership training. Gibson remains committed to person-centered care and fostering a positive, professional environment for residents and staff alike.

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organisational skills.
Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Kailash Manor, he excels in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalised service makes him a trusted leader in the hospitality and care sectors.

In 2024, I joined TLC at Kailash Manor and then transferred to Karuna until November 2025, where I returned to Kaliash Manor.
I am responsible for all matters regarding funding, suppliers and credit control as well as managing the payroll side of the business to ensure our team members are paid accurately and on time.
I am passionate about building relationships with the residents here at Kailash Manor and also their relatives.
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