Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
Review Us
9.9 68 Reviews
  • Kailash Manor Care Home, Pinner
Kailash Manor is a unique and luxurious care home in Pinner offering outstanding residential, nursing, dementia and respite care in a setting inspired by peace, harmony and five-star living. Rated ‘Outstanding’ by the Care Quality Commission in the category ‘Well-Led’ (February 2025), Kailash Manor combines expert care with exceptional standards.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Purpose-built to the highest specifications, Kailash Manor feels more like a five-star hotel, with elegant interiors, fine dining, private en-suite bedrooms, a peaceful prayer room, café, spa and hair salon. The serene and uplifting atmosphere promotes wellbeing for mind, body and soul.

‘Kailash’ means ‘one who bestows peace’ and this philosophy runs throughout the home. Residents are supported to live fulfilling lives in a setting that celebrates cultural diversity, individuality and belonging.

Whether requiring daily support or more specialised nursing or dementia care, residents receive tailored care to meet their needs. Skilled carers, nurses, hospitality staff and wellbeing coordinators work together to create personalised care plans promoting comfort, choice and quality of life.

A variety of enriching activities, spiritual practices and cultural events nurture connection and community. Residents can relax in tranquil gardens, watch films in the cinema, join group events or enjoy one-to-one time, staying active, engaged and true to themselves.

Kailash Manor is where luxury meets care, where peace is part of everyday life and residents truly feel at home.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Kailash Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Manju Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Kailash Manor Care Home Reviews (68)

Total of 68, showing 41-60
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.922) out of 10, based on 42 reviews in the last 2 years. Over all time Kailash Manor Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
  • 0
  • 0
  • 0

Date Published

68
5
13
42
26
Overall Experience  Overall Experience 5.0 out of 5

From the day my Mum was here to the day she left the earth, Kailash has given the best care and warmth. We really felt at home when we came to visit our Mum. Kailash gave excellent service. Keep up the good work.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Firstly my heartfelt condolences to you and your family. Thank you for your kind words. We are glad we were able to make your mum and the family comfortable during this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Best place ever for my mother, when we walked in it was as if we walked in heaven. Best care was taken and my Mum's care was top class and we felt so relieved and content.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for your kind words. Your comments and review is always appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent hospitality from staff who allowed us to celebrate a 90th Birthday. Facilities and food/drink were 10/10.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your kind words, we will relay your lovely message to the Kailash team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, the care with which my father was received at the home was superb. All staff who I have come into contact with have been very good - all very kind and compassionate at all times. Especially four members of staff in particular. The facilities are superb and my father enjoys the
food.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for the positive words, we strive to provide only the best care for our residents. We will relay your message to the Kailash team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and helpful when we visit.
My relative is well looked after and seems happy here. She is a little frustrated at not having some small things which she would like to make her stay here better. If this could be looked into, that would be great.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Kailash Manor for 17 days as an end-of-life patient. We have seen she is being cared for very well for all her needs. She is not able to eat much although the spread served is very appetising. However, the carers go the extra mile to give her pureed foods. Carers are attending fully
to all her needs when she feels any discomfort.
Today we celebrated her 90th Birthday at the Kailash Manor in the temple and it was very peaceful as well as inspiring for all the family members attending. Afterwards, we celebrated with delicious snacks served by the care home.
We feel we could not have chosen a better place for Mum during her last days.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor, I always felt a sense of calm as the staff would go out of their way to help. This creates a nice environment which can only enhance the experience of the residents. I would highly recommend Kailash Manor.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely review. I have passed your kind words on to the team. It really makes a difference to them to get such amazing feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My initial anxiety was quickly dispersed on entering Kailash Manor. I have found it a very rewarding and enlightening experience and have been very happy here. The staff and residents are friendly and inclusive in all activities.
There is a very pleasant and calm atmosphere and I have had an extremely
happy time here.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have moved my mum in the last 4 weeks due to her loss of mobility.
She has settled well.
We are very happy with her stay here.
Also, we are very very happy with the manager.
All the nurses are so well and really go out of their way to make all residents happy and treated well.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your positive feedback towards Kailash Manor Care Home. We are pleased to hear how satisfied you are with the care provided by the Kailash Manor team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The service of all the staff has been excellent, everyone is attentive. Our grandma is taken care of really well and we are happy she is spending her last few days here. The atmosphere and ambience is really nice and we are happy to see her comfortable here.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for your review and we are truly honoured to receive such kind words about our home and the dedicated team who take care of your grandma. Please do not hesitate to reach out to us if there is anything more we can do to make your grandma's time with us even more comfortable. We are grateful for the trust you have placed in us and are privileged to be part of your grandma's journey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Great place to stay with very attentive staff.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your positive feedback towards Kailash Manor Care Home. We are pleased to hear how satisfied you are with the care provided by the Kailash Manor team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

It's only been a few days since our grandson has come to Kailash Manor but the experience so far has been great. From coming to view the home all the way to welcoming her in. The day activities are great and the best part is that dogs are welcome, so she can meet her favourite great-grandson!

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for taking the time to share your experience of Kailash Manor. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, all pets are welcome at our home, no matter how big or small!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our grandma has been here for a few days so far and has settled in really well. The level of care and support from all the staff has been great, not to mention the food and all the activities. Best of all, we were allowed to bring our puppy, her favourite grandson, to visit her and join in with Saturday
morning Bhajans!

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

The team here at Kailash Manor would, firstly, like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad Grandma can see her favourite grandson more often!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

First visit to Kailash Manor - very well-maintained building, great facilities for residents and visitors. Very clean with a large variety of food and drink.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you so much for your kind feedback! I love it when people make our home their own and families enjoy visiting. Thank you for taking the time to share your views and please do come again!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Newly opened home with excellent facilities and staff. Highly recommended for Gujarati residents as it specialises for them in terms of food, language and religion.
The team have provided exceptional service.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for the kind feedback and it is always a pleasure when Mum stays here! Look forward to seeing you all again in the future and if there is anything you can think of that would make her stay even more comfortable, please do let me know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Fantastic service. Lovely care home. Superb facilities (e.g. temple, Yaga-shala, cafe etc.). Absolutely zero faults.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Such fantastic feedback! Thank you very much it always means a lot to our entire team to see that the families of our residents can see the outstanding care we always strive to provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Well-trained staff, caring and polite. Lots of food choices and residents are treated with dignity. All facilities there, including activities, hair/beauty and exercises. High standard of care. Best wishes for the future. Culture appropriate, temple is beautiful.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you very much for your review, our team are dedicated to always providing outstanding care to all of our residents. We are delighted to hear your fantastic feedback on our facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The home is very beautiful. Love to spend time with staff. Providing good food (from vegetarian).

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for your review! It's great to have you as part of our Kailash family!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely lovely. All the staff are so caring and attentive. You are welcome at the home at any time to visit and staff take the time to speak to you when you ask for anything. Residents have some great activities and can participate in games/activities daily. They celebrate all the
festivals - religious and others with residents, which is great. Everything is clean and well-maintained. Recommend this home to everyone.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for taking the time to provide such lovely feedback about our team, activities and our facilities. Every aspect is equally as important and we know the importance of communicating and getting to know our residents loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Kailash Manor Care Home is calculated as follows: ( (463 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 500 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (16)

Loading...

Meet the Team (3)

Manju

Manju Bhandari

Job Title: Home Manager

Joined: 2025

My Name is Manju Bhandari. I am a qualified nurse in the UK with 14 years of experience in healthcare, specifically within care home settings. I am passionate about providing compassionate care to residents, ensuring their well-being and comfort while promoting a supportive and nurturing environment.

As the Home Manager at Kailash Manor Care Home ( TLC Group), I am responsible for overseeing daily operations to ensure smooth functioning while delivering high-quality, personalised care by regulatory standards. I lead a diverse team, encourage cultural integration, and maintain open communication with residents, their families, and community partners. My leadership is focused on creating a supportive environment that enhances the overall well-being of our residents.

Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kailash Manor Care Home to verify any information. View our terms and conditions. Kailash Manor Care Home has an Enhanced Service - more info.