Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
Review Us
9.9 68 Reviews
  • Kailash Manor Care Home, Pinner
Kailash Manor is a unique and luxurious care home in Pinner offering outstanding residential, nursing, dementia and respite care in a setting inspired by peace, harmony and five-star living. Rated ‘Outstanding’ by the Care Quality Commission in the category ‘Well-Led’ (February 2025), Kailash Manor combines expert care with exceptional standards.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Purpose-built to the highest specifications, Kailash Manor feels more like a five-star hotel, with elegant interiors, fine dining, private en-suite bedrooms, a peaceful prayer room, café, spa and hair salon. The serene and uplifting atmosphere promotes wellbeing for mind, body and soul.

‘Kailash’ means ‘one who bestows peace’ and this philosophy runs throughout the home. Residents are supported to live fulfilling lives in a setting that celebrates cultural diversity, individuality and belonging.

Whether requiring daily support or more specialised nursing or dementia care, residents receive tailored care to meet their needs. Skilled carers, nurses, hospitality staff and wellbeing coordinators work together to create personalised care plans promoting comfort, choice and quality of life.

A variety of enriching activities, spiritual practices and cultural events nurture connection and community. Residents can relax in tranquil gardens, watch films in the cinema, join group events or enjoy one-to-one time, staying active, engaged and true to themselves.

Kailash Manor is where luxury meets care, where peace is part of everyday life and residents truly feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

These prices are only a guideline, please contact Kailash Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Manju Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Kailash Manor Care Home Reviews (68)

Total of 68, showing 21-40
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.922) out of 10, based on 42 reviews in the last 2 years. Over all time Kailash Manor Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
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Date Published

68
5
13
42
26

Review from S H (Sister of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Kailash Manor Care Home at the end of July 2023. Her condition has improved a lot since then. She eats well and loves her food. She enjoys the activities and cooperates with other colleagues. The staff are very caring and support my sister very well. The management team are very caring
and always there to support my sister.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for sharing your experience with us! We're thrilled to hear about the positive progress your sister has made since joining us at Kailash Manor Care Home. Providing exceptional care and support to our residents is at the heart of everything we do, and it's incredibly rewarding to know that your sister is thriving in our community. Your kind words mean the world to us, and we're grateful for the opportunity to be a part of your sister's journey. If there's ever anything else we can do to enhance her experience, please don't hesitate to let us know.

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Review from V S (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good and calm. I feel at peace here and well looked after. I have no tension and my heath has improved.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for sharing your experience with us! We're delighted to hear that you feel at peace and well looked after at Kailash Manor Care Home. Your comfort and health are our top priorities, and it's wonderful to know that you've experienced improvements in your well-being during your time with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from A P (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience and very well cared for by the staff and the manager.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Kailash Manor Care Home. Our dedicated staff and manager work tirelessly to ensure all our residents receive the highest level of care and attention. Your feedback means the world to us and motivates us to continue providing exceptional care. Thank you for being a part of our community!

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Review from N S (Wife of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely ill and on palliative care when admitted to Kailash Care Home. Not only was he physically ill he was going downhill mentally too. The atmosphere at Kailash Manor changed it all. He became better both physically and mentally. I feel his life got extended due to the care that
he received. The staff are extremely professional, kind and caring. The manager is impeccable at her job and very compassionate. My deepest gratitude to everyone at Kailash.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for sharing your experience with us. It warms our hearts to hear that your husband's time at Kailash Manor Care Home has brought him comfort and improvement, both physically and mentally. Our dedicated staff members strive to provide professional, compassionate care to all our residents, and it's incredibly rewarding to know that our efforts are making a positive difference in your husband's life. Your kind words mean the world to us, and we're truly grateful for the opportunity to care for your loved one. If there is anything we could improve on to make your husband's stay more comfortable, please do let our team know.

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Review from S M (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my uncle is comfortable and he is very happy, and it's very clean and tidy. I am very glad that my uncle is here and he is getting good care from the carers, and the service is also excellent. Food and staff are also excellent, staff are very friendly, rooms are tidy and clean every
time.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for sharing your positive experience! We're delighted to hear that your uncle is comfortable and happy with the care and service provided. Our team is committed to maintaining a clean, friendly environment and providing excellent care. We appreciate your feedback!

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Review from M P (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally find the care home very helpful and all the staff and management are very friendly. Anything I have asked has been answered. I also find that they cater for all as in temples, and activities that are here for the residents.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for sharing your positive experience with us! We're delighted to hear that you find our care home helpful and our staff friendly. Providing tailored activities and tending to individual needs are our priorities. Your feedback means a lot to us!

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Review from R T (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that this home is excellent for my dad. The culture here is fantastic, and all the staff are friendly and helpful.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're thrilled to hear that your dad is thriving here. Our team is dedicated to maintaining a warm and supportive environment for all our residents.

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Review from M P (Grandson of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. The staff are excellent.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your feedback! We're glad you found our care home pleasant, and we greatly appreciate your recognition of our excellent staff.

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Review from U T (Son-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are excellent and staff are very helpful, caring and compassionate. I am very impressed with the quality of care and activities offered at Kailash Manor.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your review! We're delighted that you found our facilities excellent and appreciated the care provided by our compassionate team. Your positive feedback means a lot to us!

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Review from D W (Relative of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Kind, attentive and caring staff. Fantastic facilities and activities programme for residents. Extremely welcoming to visitors.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your feedback! We're delighted that you appreciate our facilities and the care provided by our compassionate team. We strive to maintain high-quality care and a range of engaging activities for our residents at Kailash Manor.

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Review from A K (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kailash Manor is an excellent nursing and care home with a wonderful team of people managing and running the facility. Our mother has been treated with so much kindness and loving care which has aided her fast recovery. This is truly a best-in-class care home.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're thrilled to hear that your mother is receiving excellent care at Kailash Manor and is on the path to a fast recovery. We take great pride in our dedicated team and commitment to providing the best care possible. Your feedback is much appreciated.

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Review from S K (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kailash Manor is an outstanding facility that provides excellent care and support. The staff are very caring and respectful. Everyone worked hard to help my mum recover and recuperate and get her back on her feet. Mum enjoyed the delicious food that was lovingly prepared. Wishing the whole team continued
success - There is always room for improvement.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your wonderful feedback! We're thrilled to hear that Kailash Manor provided excellent care and support for your mum, and that you appreciated our caring and respectful staff, as well as the delicious food. Your support means a lot to us and we're committed to continuous improvement. Wishing your mum all the best in her recovery journey.

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Review from M S (Daughter-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been here for almost a week. He has fed back to me that he is having a lovely time. The service is excellent and he is very well looked after. My father-in-law mentioned that his room and facilities are very clean and that he really enjoys all his meals, lots of variety. Thank you
everyone.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for taking the time to share this wonderful review! We are thrilled to hear that your father-in-law has been enjoying his stay with us. Providing excellent service and ensuring our guests feel well taken care of is our top priority, and it's heart warming to know that he has had such a positive experience. We appreciate your kind words and will continue to do our best to make his stay as enjoyable as possible. If there's anything more we can do to enhance his experience or if you have any further feedback, please don't hesitate to let us know. We look forward to continuing to provide exceptional service for your father-in-law during his stay. Thank you again!

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Review from M K (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here 10 days but I have found TLC to be clean, well decorated. The staff are friendly and helpful and in the short period of time my mum has been an acquaintance to the staff, they always walk past and greet my mum and stop and have a conversation with her. My mum is well looked after
and in so happy.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're delighted to hear that your mother is enjoying her time at Kailash Manor and that you've had a positive experience with our clean and well-decorated facilities, friendly staff, and the care she's receiving. Your feedback means a lot to us.

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Review from K C (Guardian of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the facilities in Kailash Manor are fantastic. One cannot fault anything.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at Kailash Manor. Our team takes great pride in providing excellent service and maintaining superb facilities for our guests. It's wonderful to know that we met your expectations, and your kind words are truly appreciated.

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Review from R C (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very beautiful. Staff are very supportive. Quality of food is very good. Nice and clean. Lovely atmosphere.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for taking the time to share your review! We're thrilled to hear that you find our home beautiful and appreciate the support from our team. We take great pride in maintaining a clean and welcoming environment for our residents, relatives and our community. It's wonderful to know that you enjoyed the quality of our food and found the atmosphere lovely. We look forward to seeing you in the future, and please don't hesitate to let us know if there's anything more we can do to make your stay even better.

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Review from R T (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the whole building, temple, staff and service provided. It definitely felt like being at home.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your kind words and positive review! We're thrilled to hear that you were impressed with our building, temple, staff, and service. Creating a welcoming and comfortable atmosphere for our residents, relatives and our community is our top priority, and it's wonderful to know that you felt right at home during your visit. We truly appreciate your feedback and if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

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Review from S H (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have all cared so well for our Mother and we are extremely grateful to each and every one of you for your kindness, compassion and your heartfelt time and energy to make our Mother comfortable and at peace during her last days. Your care home and your staff are truly exceptional.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

We were deeply moved by your heartfelt review and wanted to express our sincere appreciation for your kind words. It has been an honour and a privilege to care for your Mother during her time with us, and your recognition of our team's efforts means the world to us.
Thank you once again for your kind words and for allowing us to be a part of your Mother's journey. Our thoughts are with you and your family during this time.

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Review from N V (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you to all of the staff at Kailash Manor. Not only did you provide the most wonderful care to my Mum during her final weeks, you also provided much needed support to us as a family. We are eternally grateful. Thank you from the bottom of our hearts. God bless you all.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

We were deeply moved by your heartfelt review and wanted to take a moment to express our sincerest condolences for the loss of your dear Mum. Your kind words mean the world to us and reaffirm our commitment to providing the best care and support to our residents and their families during difficult times. It was an honour to care for your Mum during her final weeks, and we are grateful for the trust you placed in us.
Please know that our team at Kailash Manor is here for you and your family whenever you need us. We understand that the journey through these moments can be challenging, and we are always ready to offer a helping hand and a compassionate heart.
Your gratitude touches us deeply, and we will continue to keep your Mum and your family in our thoughts and prayers. May you find comfort in the cherished memories you shared with her.
Once again, thank you from the bottom of our hearts for your kind words and for allowing us to be a part of your Mum's life.

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Review from J P (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express words on how my mum was cared for at Kailash Manor. The care my mum was provided by all staff has been exceptional, nothing was too much. From the first moment I walked through the door, I knew this was the right decision for us as a family. Thank you to all the staff for making my
mum's time here comfortable and making her feel at home.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for taking the time to share your heartfelt review about your mum's experience at Kailash Manor. Your kind words warm our hearts and mean the world to us. We're truly delighted to hear that your mum received exceptional care during her time with us. Our dedicated staff members take great pride in providing the best possible care to our residents and knowing that we've made a positive impact on your family's life is the greatest reward we could hope for. Once again, thank you for choosing Kailash Manor and for sharing your appreciation with us. Your mum will always hold a special place in our hearts and we look forward to continuing to provide the best care possible.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Kailash Manor Care Home is calculated as follows: ( (463 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 500 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

Meet the Team (3)

Manju

Manju Bhandari

Job Title: Home Manager

Joined: 2025

My Name is Manju Bhandari. I am a qualified nurse in the UK with 14 years of experience in healthcare, specifically within care home settings. I am passionate about providing compassionate care to residents, ensuring their well-being and comfort while promoting a supportive and nurturing environment.

As the Home Manager at Kailash Manor Care Home ( TLC Group), I am responsible for overseeing daily operations to ensure smooth functioning while delivering high-quality, personalised care by regulatory standards. I lead a diverse team, encourage cultural integration, and maintain open communication with residents, their families, and community partners. My leadership is focused on creating a supportive environment that enhances the overall well-being of our residents.

Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kailash Manor Care Home to verify any information. View our terms and conditions. Kailash Manor Care Home has an Enhanced Service - more info.