Hampstead Court Care Home - Avery Collection

Dan has over 16 years of experience in social care along with a hospitality background.

He joined Avery Healthcare as Commissioning Manager being Commissioning Director and Head of Commissioning for a large care group.

Joining the team in the home commissioning phase, Dan has built wonderful relationships with the local and wider community, forming bonds and relationships that enable our residents to remain part of that community once they move to Hampstead Court. Dan is dedicated to ensuring that the home remains at the heart of the local community.

Dan understands how important moving from independent living to living in a care home is. He is kind, experienced, and compassionate in supporting new residents, their relatives, and loved ones through this emotive time.

Dan is dedicated to always providing excellent customer service, remaining empathic and professional, he is always on hand to offer support and guidance throughout the journey.

When taking time away from home, Dan enjoys time with his horses and has a huge passion for Showjumping and competes on the national circuit. Dan also breeds horses with top international bloodlines and likes to see them do well in the future of British Showjumping.

Ese used to work as a sales assistant, however, seeing her grandmother receive care made her want to make a difference in other people’s lives.

Ese has achieved NVQ levels 3 and 5 in health and social care/healthcare management.

She has now been at Avery Healthcare since March 2022 and lives all of the values.

Her biggest highlight in life is working her way up from Care Assistant to Team Leader to Unit Manager Care/ Training Lead and now to a residential home Deputy Manager.

Ese's role requires being a good listener, strong operating of the home, displaying kindness to everyone and being a team player. Every day, spending time with the residents is something she takes pride in. Ese thoroughly enjoys lending them an ear, listening to their life stories and admiring the experiences they have.

Ultimately a fun fact about Ese, she loves singing and dancing as a form of expression and just immersing herself in a jovial way, and treats the shower like the 02 arena when I’m in full swing

Anthony worked in the finance industry for over a decade and working in the care sector for more than 5 years imposes a great challenge to grow and develop.

His administrative skills are very well suited to this position.

Anthony has the excellent ability to listen and make wise judgments. Having had a senior position in his previous roles this had equipped him with the determination, stamina and resilience that allowed me to bounce back positively and learn from what has not worked.

Working towards excellence with collaboration enabling him to embody the organisation’s values and reputation.

He enjoys every part of his role. Anthony comes to work with excitement and strong motivation at the end of the day he feels he has made a difference in the resident's lives.

Anthony sees his work as an extension of his family. He finds joy and delight in dealing with residents and relatives including staff, enquiries, administrative responsibilities, operational tasks, and lots more.

He collaborates well with his senior colleagues and learns a lot in the wider multidisciplinary arena.

Anthony loves travelling with his family, cooking, gym and spending time with the people that he loves and cares most for.

He is looking forward to doing his utmost best to fulfil and provide outstanding administrative achievements, to ensure everyone’s safety at Hampstead Court Care Home and to achieve an excellent CQC rating.

Tim recently joined the Hampstead Court team as Senior Customer Services Manager. In this role, Tim is tasked with promoting the home within the local community, building relationships with other care organisations and handling all enquiries from initial contact, through to 'showarounds', co-ordinating assessments and eventual admissions.

Tim has over 35 years of experience in sales and customer service. Prior to the COVID-19 pandemic, Tim worked as a professional photographer for 10 years completing projects for many top UK companies including Argos, Butlins, Jaguar Land Rover, Marriott International and Arora Hotels. In 2021 Tim took on a public-facing role as Centre Manager running a sports centre in Bisley in Surrey. Tim was responsible for all aspects of running the centre from building maintenance and staffing through to customer experience together with the planning and successful delivery of major sporting events.

Working with many customer-focused companies has given Tim first-hand (and ‘hands-on’) experience of what is involved in not just meeting but exceeding customer expectations and how to deliver consistent levels of service. Tim says he is not a big fan of management speak, but firmly believes in the saying that there is no 'I' in the team and the need for all parts of the organisation to work together in supporting clients. Tim also thinks the key to successful customer service is being interested in your clients and that curiosity and enthusiasm can achieve a lot.

Outside of work, Tim sings in a choir, collects classic books and keeps scanning the online car adverts for a vintage MG BGT in a vain effort to relive his youth!

Gokhan recently joined the Hampstead Court team as Head Housekeeper. In this role, he is tasked with supporting and supervising the domestic and laundry teams, whilst ensuring the highest of standards of cleanliness throughout the care home.

Gokhan has over 23 years of international management experience in hospitality service. He started his career after graduating from university in Marriot Istanbul Residences and worked as Executive Housekeeping Manager for 9 years. Gokhan worked in Frasers Hospitality, Park Plaza Group and Excelcare as Housekeeping Manager as well.

As an experienced Housekeeping Manager, Gokhan is confident in his ability to lead a large housekeeping team in a professional and efficient manner. With his strong organizational, financial and communication skills, he is confident he can provide a high level of service to all residents and ensure the cleanliness and order of the facility. Gokhan believes that team spirit and can do attitude are the key of success.

Outside of work, Gokhan is interested in swimming and football and soon he will start his master’s degree.

Xara joined the Hampstead Court team as a Customer Service Manager. In this role, she handles all aspects of promoting the home within the local community, building relationships with other care professionals, & handling enquiries from initial contact to assessments & admissions.

Xara has over 4 years of experience within the care industry. Having previously worked as a care assistant whilst studying Media, Marketing & Popular Culture at the University of Huddersfield. She offers a unique perspective to the role, offering creative input whilst also having the key knowledge to fulfil the role to the best standard.

Xara understands how important the decisions surrounding the move from independent living to a care home can be. She offers a friendly, understanding & compassionate approach to the role. Xara is committed to delivering excellent customer service to all, always offering a person-centred approach.

Outside of work Xara loves travelling, eating at new restaurants & you’ll regularly find her attending the latest movie screenings.