Jubilee House Care Home

Queensway, Leamington Spa CV31 3JY
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9.9 32 Reviews
  • Jubilee House Care Home, Leamington Spa
Welcome to Jubilee House.

The team make a promise to every resident to make the home theirs, to empower them to live well today and thrive tomorrow.

TYPES OF CARE

RESIDENTIAL
A lot of care home residents are perfectly able to live alone, but with extra help on hand for the day-to-day tasks, it frees up so much time to enjoy the company of others and to explore new pastimes and revisit existing interests. There is a great sense of wellbeing from living in a happy community, and you are guaranteed that at Jubilee House.

DEMENTIA
For those residents living with memory loss, the focus is on enabling them to continue living as well as they are able. It is often surprising to the families of residents with dementia how much of a difference living in an environment which is totally committed to them makes. With dedicated support and with their individuality championed, it is a weight off the mind of most families.

NURSING
Specialist, round-the-clock nursing care means that residents need not worry about moving out of the home should their needs change while living at the home. The dedicated nurses care for nursing residents night and day, and residents’ freedom of choice and independence is always supported and encouraged, regardless of changing medical needs.

RESPITE CARE
For residents who are looked after at home or elsewhere, just like the home's carers, theirs will need a break at some point, to be able to continue to offer the best care they can. The same services permanent residents receive are available, but simply on a short-term basis. Jubilee House offers a two week minimum respite stay where you can sample the care and lifestyle that is available. Many residents also like to try respite care before committing to living at the home full time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1910
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1910

All fees are subject to a pre-admission care assessment

These prices are only a guideline, please contact Jubilee House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rukmi Silva (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (69)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Parking

  • The home has parking for visitors and roads with public unrestricted parking are nearby

Jubilee House Care Home Reviews (32)

9.9

Jubilee House Care Home has a Review Score of 9.9 (9.879) out of 10, based on 28 reviews in the last 2 years.
Over all time Jubilee House Care Home has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Jubilee House Care Home
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Total of 32, showing 1-20
Review from Amy C (Granddaughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're so grateful for the professional, warm & heartfelt care that my Nan receives at Jubilee House! She's settled in really well, is much better (physically & mentally) than she's been in a long time, & as a family, we're always given such a warm welcome when visiting!
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your kind words! We're truly touched to hear how well your Nan has settled in at Jubilee House and that she's thriving both physically and mentally. It means the world to our team to know that you feel welcomed and supported every time you visit. Providing heartfelt, professional care is at the core of what we do, and your feedback reminds us why we love doing it. Thank you again for your trust and support!

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Review from V G (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went in for 2 weeks respite. From the initial call all the way through mums stay the care has been excellent. Every member of staff that I came into contact with was professional, kind and sincere. Special mention to the lady at reception who was very kind. I would not hesitate in recommending
Jubilee House as an excellent care home.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your kind words and for taking the time to share your experience. Your special mention of our receptionist will certainly be passed on-she'll be so pleased to know she made a difference. Best wishes.

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Review from Caroline H (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and professional staff . Always ready to help and extremely proactive .
The home is always clean and tidy throughout.
Standard of care excellent. The medical team are extremely approachable and listen to any concerns with care and consideration
Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

We're absolutely delighted to hear that you've had such a positive experience with our team and the care we provide. Our staff take great pride in maintaining a clean, welcoming environment and delivering the highest standard of care with compassion and attentiveness. It's wonderful to know that our proactive approach and the support from our medical team have made a meaningful difference. Your recognition means a lot to us and motivates us to continue doing our very best every day. Thank you again for your support!

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Review from Emily E (Independent Advocate Deputyship) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Jubilee House with my therapy dog to provide a pet therapy service, and also as a support worker to see one of their residents. I always look forward to my visits, I love it here!
This place is absolutely top class, you could easily mistake it for a hotel and not a care home! It is always immaculately
clean and tidy and always smells lovely.
The staff are all wonderful, and genuinely care about every single resident and their family, nothing is ever too much trouble. I am always made to feel so welcome, I'm offered meals, drinks, snacks whenever I visit and the staff always chat to me.
The atmosphere is lovely, everyone is happy and well looked after and I imagine it's just like living with a bunch of friends in one big house, I keep saying that I want to move in myself!
There is always something to do, a jam packed well thought out activity plan every week and something to suit everyone.
Genuinely 5 stars and I would recommend Jubilee House to anyone, every time.
Reply from Ann-Marie Baker, Senior CRM at Jubilee House Care Home

It brings us all a great joy to know that you share our deep sense of connection and community here at Jubilee House. We are committed to creating a warm, caring, and joyful environment-not only for our residents, but for every visitor who walks through our doors. It truly is one big family, and we're so glad you feel a part of it. Thank you

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Review from Leanne T (Independent Advocate Deputyship) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A client of ours recently moved in to Jubilee House and I was part of the assessment and moving process. I cannot thank the staff and management team enough for making a scary process for her a lot easier. They have constantly put her at ease and made her feel comfortable. We visit on a weekly basis
and the kindness and care of the support staff continues and is extended to us too. They cannot do enough for us and always make us feel welcome. I know the lady is happy and settled there and it makes us feel better knowing that she is safe and well cared for. I would 100% reccommend this care home to anyone who asks and have done several times! Well done to the Jubilee House team!!
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the wonderful review. I am so pleased your client has settled so wonderfully, she is an absolute delight!

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Review from Robert M (Respite Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A superb and friendly home with excellent food and accommodation. I would not hesitate to recommend.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your kind review. Please come back for more respite soon, we miss you and the wonderful spirit you bring to the home each time you come to stay. Take care for now.

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Review from Matt J (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first contact, the customer focus, responsiveness, empathy and attention to detail from one staff member in particular at Jubilee House has been outstanding. It's still early days for my parents' stay, but the first experience of customer service and care has been excellent; warm, human, professional
and kind.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the very kind words, they are very much appreciated. It's never easy to put your precious loved ones care in to the hands of others but we will continue to do our very best to ensure your parents are happy and well cared for. We look forward to seeing you when you return to the UK.

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Review from Barbara W (Friend of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just been to visit a friend in Jubilee House and was amazed at the facilities on site. I felt very welcomed by all the staff I met and could see how my friend felt safe and comfortable with them. The communal areas are very comfortable and were full of people, enjoying the different things that
were on.
It completely changed my view of care homes - this is what good care looks like.
Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you so much for taking the time to post a review. We try to ensure all visitors feel welcome at Jubilee as it makes a huge difference to the friends and family they are visiting. I am so glad your friend feels safe and comfortable living with us and we do hope to see you again soon.

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Review from Kevin O (Son of Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in initially for a 4 week stay while her house sale finalised. Right from initial contact, I've felt confident that everyone has mum's best interests at heart. She had lived on her own for a long time and was comfortable with her own company but she has rediscovered a part of herself that seemed
to have died along with her friends over the years, the positive effects of interaction with others.
The food is of a high standard and the variety is excellent. I've been made to feel welcome each time I visit and the fact I can drop in for coffee or book in for lunch with her is such a bonus.
Great place, great staff.
Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you for taking the time to write a review, the feedback really does the support the home, the team and those in search of care for their loved ones. We absolutely adore your mother; her desire to use her dining area setting skills come in pretty handy too! We couldn't be happier that she has found a new lease of life at Jubilee.

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Review from M W (Wife of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was with you for a very short time but was cared for wonderfully. As were all of us, his family. He passed away peacefully with us all around him, and nothing was any trouble to every member of staff we met. It was a very peaceful setting and environment. Staff and management very caring
and excellent. Thank you all.
Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you for taking the time to feedback such wonderfully, kind comments. Looking after your husband was an honour for all those involved and being able to give that comfort to you and the family when you needed it the most was so important to us. Please don't be a stranger, you are welcome to pop in for a coffee any time. Take care.

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Review from K M (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, mum seems very happy at Jubilee House Care Home. If she's happy so am I. Mum is very well cared for. Staff are super helpful and kind. Activities and stimulation are superb and it's lovely to see mum joining in. I love the social media page so I can see mum even though I live 100 miles away.
One concern is a lack of 24 hour wrap around care at the weekend evenings. Mum and her friend called on their buzzer and no one came. This should never happen. It's what we pay for.
Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you so much for you open and honest feedback, all comments are welcomed and addressed. It is important to reassure you, there is always sufficient 24/7 care cover 365 days a year, weekends and evenings are no exception. From time to time there may an unexpected emergency (such as a fall) in the home where 2 or 3 staff members are required to see to one resident and this may result in the call bell response time being longer than is usual for the home. I am very sorry that your mother felt on this said occasion, she wasn't given the attention she required in the timely manner she is used to. We will continue to do our very best to meet expectations and deliver excellent care.

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Review from S B (Son of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident for 5 weeks respite care to give her time to recover following a fall. The facilities and environment were excellent. Staff were very friendly, respectful and kind. Activities are provided for residents to use as they wish and a varied array were on offer. My mother enjoyed the
variety and quality of the food and the option for a visitor to also have a meal in the bistro with their loved one was an added bonus. The bistro staff were also very attentive and nothing was too much trouble. She particularly liked the fact she could get her hair done weekly! The home provided a comforting environment to allow mum to recover and get stronger to then enable her to return home. The atmosphere and facilities were very well maintained and bright. Would definitely recommend this facility.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to give such wonderful feedback. The team work incredibly hard to ensure those joining us for short or long term care have the best possible experience and get out of it exactly what they need. Your mother has been an absolute pleasure and we will miss her but very pleased to see her doing so much better. Do pop in to say hello and have a coffee with us any time. Take care.

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Review from Julie E (Independent Advocate Deputyship) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It can be a difficult task to support transition to full time care - especially as it may not necessarily be what the person expresses they want. They are full of fear and trepidation at losing their independence and their home and the home they are moving to has to be the right one. Jubilee House Care
Home have excelled at making the transition from the community to care in every way possible. The standard of care is second to none. The home is always clean and welcoming with a lovely atmosphere and friendly caring staff.
Residents always seem happy to be there and form great friendships which is lovely to see.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your wonderful review, the whole team will greatly appreciate hearing such positive feedback. Everyone at Jubilee strives to make it an incredible place to live and although we don't get things right 100% of the time, we will always do our very, very best to give our residents the care and lifestyle they deserve. Thank you.

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Review from John L (Respite Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came in for respite care after an operation. Impressed on the first day that all staff knew me and called me by my name. Very good care which was flexible enough to cover my needs. Having separate dining areas on each floor makes eating more intimate. Also appreciated the lunches provided for visiting
family and friends. Nothing was too much trouble for the staff. The stay definitely helped my recovery.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the wonderful feedback, the team very much appreciate it. We do hope you won't need us post operation in the future but you will always be welcome back if you do. Come and join us for a coffee and catch up anytime! Take care.

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Review from S K (Respite Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went for 2 week's respite care in Jubilee House Care Home to experience temporary/permanent living there. I am an elderly lady, unfortunately suffering with a terminal illness, and obviously thinking about my future care. I was welcomed by all the staff and management who all came to introduce themselves.
Whilst there, I wanted for nothing. The food was excellent and the staff so cheerful and helpful. There are activities available but no pressure to always join in. I left with the feeling that I will return as a resident at some time. I have no hesitation in recommending this very modern care home.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your lovely feedback. We absolutely loved having you stay with us at Jubilee House and although we would like you to be able to stay at home for as long as you can, we also look forward to welcoming you back to Jubilee. Look after yourself in the meantime and do pop in for a coffee and a chat with us anytime!

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Review from G W (Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent valuable respite care at Jubilee House and found the experience comforting and comfortable. The caring staff were very attentive and professional with nothing being too much trouble day and night which was very reassuring. Although I wanted to go home I was genuinely sorry to leave the friendly
supportive environment. The many extras included, eg guests' meals with me, hairdresser and beautician were an added bonus. All in all, I would highly recommend Jubilee House.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to provide such wonderful and valuable feedback. Take care, from us all at Jubilee.

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Review from Dave S (Son of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Jubilee House from another care home six months ago and we have experienced nothing but perfect care since then. She is comfortable and happy and recently said unprompted: “You wouldn’t think this was an old folks home."
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the kind feedback, we truly value this and your support. We are so glad you chose Jubilee House for your mother and it is an honour to be able to care for her. Thank you again.

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Review from Noreen M (Respite Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Jubilee House Care Home on 24th January 2024 after having a total hip replacement. On arrival, I was greeted with warmth and kindness by the staff. Once settled in my room, refreshments were provided.
From that day and night, nothing was too much trouble for the staff. On arrival, my friends
and relatives received the same warmth from the staff.
I will be leaving Jubilee House on 13th February after three weeks of convalescence. I am now able to walk (with one crutch!) Rested and more than ready to start a new life. Would I recommend Jubilee House - absolutely!
Would I return to convalesce? *** - without a doubt! Thank you so much.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for your wonderful review, the team will be delighted to hear how much you enjoyed your stay with us. We look forward to seeing you "without the crutch" for a cup of coffee and a piece of cake soon!

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Review from Mary W (Respite Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for two weeks of rehab after surgery. It was a very successful stay and definitely aided my recovery. All the staff were caring and helpful, and the food was excellent. Would recommend.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the lovely feedback. We are so glad you enjoyed your stay with us; we would welcome you back in a heartbeat. Take care of yourself.

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Review from P L (Respite Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very lovely, kind and reassuring. Staff always attentive and helpful.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your kind comments. Every staff member at Jubilee strives to ensure each and every resident enjoys their stay, whether that be short-term or long-term. We are so pleased to hear you experienced that during your stay.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Jubilee House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Jubilee House Care Home is calculated as follows: ( (298 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 331 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

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Rukmi Silva

Job Title: General Manager Joined: 2025

I am Rukmi, the General Manager for Jubilee House. The team and I look forward to meeting you.

Frequently Asked Questions about Jubilee House Care Home

What types of Care is Jubilee House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jubilee House Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Jubilee House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jubilee House Care Home to the centre of Leamington Spa?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House Care Home to verify any information. View our terms and conditions. Jubilee House Care Home has an Enhanced Service - more info.