Jubilee House Care Home

Queensway, Leamington Spa CV31 3JY
Review Us
9.9 32 Reviews
  • Jubilee House Care Home, Leamington Spa
Welcome to Jubilee House.

The team make a promise to every resident to make the home theirs, to empower them to live well today and thrive tomorrow.

TYPES OF CARE

RESIDENTIAL
A lot of care home residents are perfectly able to live alone, but with extra help on hand for the day-to-day tasks, it frees up so much time to enjoy the company of others and to explore new pastimes and revisit existing interests. There is a great sense of wellbeing from living in a happy community, and you are guaranteed that at Jubilee House.

DEMENTIA
For those residents living with memory loss, the focus is on enabling them to continue living as well as they are able. It is often surprising to the families of residents with dementia how much of a difference living in an environment which is totally committed to them makes. With dedicated support and with their individuality championed, it is a weight off the mind of most families.

NURSING
Specialist, round-the-clock nursing care means that residents need not worry about moving out of the home should their needs change while living at the home. The dedicated nurses care for nursing residents night and day, and residents’ freedom of choice and independence is always supported and encouraged, regardless of changing medical needs.

RESPITE CARE
For residents who are looked after at home or elsewhere, just like the home's carers, theirs will need a break at some point, to be able to continue to offer the best care they can. The same services permanent residents receive are available, but simply on a short-term basis. Jubilee House offers a two week minimum respite stay where you can sample the care and lifestyle that is available. Many residents also like to try respite care before committing to living at the home full time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1910
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1910

All fees are subject to a pre-admission care assessment

These prices are only a guideline, please contact Jubilee House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rukmi Silva (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (69)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Parking

  • The home has parking for visitors and roads with public unrestricted parking are nearby

Jubilee House Care Home Reviews (32)

9.9

Jubilee House Care Home has a Review Score of 9.9 (9.879) out of 10, based on 28 reviews in the last 2 years.
Over all time Jubilee House Care Home has 32 reviews.

Overall Experience
  • 29
  • 2
  • 1
  • 0
  • 0
Date Published
  • 32
  • 6
  • 15
  • 28
  • 4
Reviewer Connection to Jubilee House Care Home
  • 10
  • 9
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 32, showing 21-32
Review from Sue C (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team members at Jubilee House are always so friendly & can’t do enough to make you welcome. The facilities & care packages are also tailored to the needs of each individual. A wonderful environment to live in!
Reply from Ann-Marie Baker, Senior CRM at Jubilee House Care Home

Many thanks for the kind feedback, it is very much appreciated. Always a pleasure to welcome you and the family to Jubilee.

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Review from D C (Nephew of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt came in for respite care over the Christmas period and loved every minute of it. I was impressed by how the staff introduced themselves to her, nothing seemed to be too much trouble. Having had experience of other care homes in the area it was lovely to see members of staff smiling which added
to the overall experience of the home and made you feel welcome.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to post a review. Our entire team try their very best to ensure residents and their relatives feel welcome at Jubilee House and it's nice to hear you felt that. Your aunt would be welcome back here any time, she was a joy to care for. Many thanks.

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Review from N B (Son of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very impressed with the excellent and loving care Mum is receiving in Jubilee House. The team, environment and facilities are all to a very high standard... we are so lucky to have such a place and great care in the area.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the fantastic feedback. We feel very honoured to be able to care for such a kind and wonderful lady whose smile lights up the room. We also feel very lucky that she chose Jubilee House as her home. Thank you again.

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Review from M W (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came for respite care and loved it so much she stayed on!
The staff are lovely and nothing is too much trouble for them.
The food is amazing and we have enjoyed having lunch with her when we visit.
Mum really enjoys all the activities including visits from live penguins! The treat of a facial
or nails being varnished each week is an added bonus.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to write a review, it is always very much appreciated by the team who work incredibly hard to ensure life at Jubilee is special. Caring for your mother and welcoming the family into Jubilee House is very much our pleasure. We look forward to seeing you for a long time to come. Thank you again.

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Review from Joanna B (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in here for two weeks of respite care whilst we were abroad; she enjoyed it so much that she decided she did not want to return home! We were delighted with her decision! The staff are lovely, so kind and caring. The home itself is beautifully furnished, well laid out and clean. Would totally
recommend it.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the wonderful review. Jubilee is all the brighter for having your mother here, so we are very glad she decided to stay with us. The team will appreciate this great feedback, so thank you for taking the time to give it.

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Review from Anne P (Respite Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked into this wonderful care home because I needed to be looked after, after an operation for a hernia. I live on my own and could not get any help. The management and staff have been fantastic, and caring, with fantastic food and marvellous facilities and security. I am returning home feeling
fit and happy that I made this decision.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the wonderful feedback, we will be sure to pass it on to the teams. It was an absolute pleasure to support you in your time of need and we do hope that you will come back and visit us sometime, we do miss your smiley face! Take care.

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Review from J F (Respite Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only with you a fairly short time, but the experience was so very relaxed and a very friendly atmosphere. The staff so very kind and helpful. Would recommend you highly.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the kind feedback. You would always be welcome back at Jubilee. Take care for now.

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Review from Janet M (Respite Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Two weeks following a shoulder replacement. The staff were very pleasant and helpful.
Disappointed that a particular TV channel was not available and no mention of films in the cinema. No lift working for four days if the cinema was available.
Food times were not good when used to eating 1-2 hours
later.
The care home was very convenient with a lovely garden and extremely pleasant seating areas.
Reply from Ann-Marie Baker, CRM at Jubilee House Care Home

Thank you for your honest review. Sadly, one of the lifts did require a replacement part during your stay but there are 2 lifts in the home and the second one could have been used if it was required. The cinema is available at all times so I am sorry that wasn't clear, I will speak to the events team about regular scheduled showings being added to the activity plan for clarity. I am so sorry to hear the mealtimes didn't suit you, had the team have known your preference to eat later than 12:30 for lunch and 5:30pm for supper our chef would have been happy to make a separate arrangement for you, especially given your short time with us. All of your feedback is very helpful and we will use this to ensure we are continuously improving our offering to our residents. Do take care of that shoulder. Warm regards Ann-Marie.

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Review from V P (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The difference in Mum since she moved to Jubilee House is amazing. She is well nourished, clean and cared for and so much happier. She loves her daily chats with the staff and cheeky homemade biscuits!
As relatives we are welcomed with smiles, it really does feel like we are part of the Jubilee House
family.
Reply from Ann-Marie Baker, CRM at Jubilee House Care Home

Thank you so much for the lovely comments. You are very much part of the Jubilee House family and will always be welcome. Your mother is an absolute delight and a pleasure to care for.

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Review from C S (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jubilee House has been amazing throughout the interim period of Mum moving in to now. She's been treated like a queen. Thank you!
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the feedback, the team really do appreciate it. Your mum deserves the very best care and treatment and we are delighted you chose the team at Jubilee House to provide that for her. It's a pleasure!

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Review from Godfrey E (Respite Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent two weeks respite care at Jubilee House soon after it opened and really enjoyed my stay.
A good sized room with en-suite facilities, plenty of storage and power points.
All the staff are friendly, welcoming and helpful. I was treated kindly and respectfully. I have some physical disabilities
which the care staff quickly came to understand and manage.
The food is lovely, be prepared to gain weight!
I would highly recommend Jubilee House and look forward to regular future visits.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to review your respite stay at Jubilee House, our teams value your feedback very much. It was an absolute pleasure to take care of you and we do hope we will see you again in the future if further respite is needed. Take care of yourself.

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Review from A W (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful welcome to a beautiful home. Dad was immediately made comfortable and quickly settled in. Staff friendly and caring and Dad was returned home after his respite, refreshed and happy.
Thank you to the Jubilee House Care Home team.
Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the wonderful review, it means a lot to the team to receive such great feedback. Your father was an absolute delight to care for and we would welcome him back in a heartbeat, he definitely has a fan club. Please come and visit us for a coffee and cake anytime. Take care.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Jubilee House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Jubilee House Care Home is calculated as follows: ( (298 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 331 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

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Rukmi Silva

Job Title: General Manager Joined: 2025

I am Rukmi, the General Manager for Jubilee House. The team and I look forward to meeting you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House Care Home to verify any information. View our terms and conditions. Jubilee House Care Home has an Enhanced Service - more info.