Butlers Mews Care Home - Avery Healthcare

Ridge Drive, Rugby CV21 3FE
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9.9 65 Reviews
  • Butlers Mews Care Home - Avery Healthcare, Rugby
Nestled in the heart of the charming market town of Rugby in East Warwickshire, Avery's latest care home addition, Butlers Mews, boasts an enchanting location just a stone's throw from the scenic river Avon.

Conveniently situated near Draycote Water and Swift Valley Nature Reserve, the home offers a perfect blend of tranquillity and accessibility. Providing residential, respite and dementia care, Butlers Mews is designed to meet the diverse needs of its residents.

The care home is a haven of exceptional comfort and quality, ensuring that residents can embrace their retirement years in a secure environment surrounded by supportive, like-minded individuals. Couples and companions are also welcome to live in the home together, where their well-being, comfort and happiness is always prioritised.

Butlers Mews is the epitome of top-tier assisted living in Rugby, featuring 76 spacious bedrooms, each meticulously furnished to the highest standards and equipped with a resident nurse call and information system. The home is thoughtfully equipped with a cinema, hair salon, library, café and therapy suite.

While bedrooms exude impeccable décor and furnishings, residents are encouraged to infuse their personal touch into their private spaces. Adding keepsakes, trinkets, and photographs transforms their living quarters into a personalised haven within the Rugby care home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1799

These prices are only a guideline, please contact Butlers Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Michelle Marriner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (8)

Butlers Mews Care Home - Avery Healthcare Reviews (65)

9.9

Butlers Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.862) out of 10, based on 45 reviews in the last 2 years.
Over all time Butlers Mews Care Home - Avery Healthcare has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Butlers Mews Care Home - Avery Healthcare
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Total of 65, showing 21-40
Review from L M (Granddaughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time using respite for Nan. Despite her nervousness about going in beforehand, she was instantly put at ease when welcomed by the staff. This is more like a five-star resort than a care home. Nan's health, overall, improved during her stay. Food is a bit "too nice" for the elder generation who
have a simpler taste. Staff are always smiling and do their utmost to keep residents engaged and happy.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a wonderful review of our home. We are so pleased to hear your nan's health was overall improved during her stay with us and that you found the home of a five-star resort standard. It was a real pleasure having your nan stay with us and we hope to see you all again soon.

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Review from Simon T (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came for respite care after a serious illness. The staff and managers were extremely caring and friendly both to Mum and to us and other visitors. We always felt welcomed and Mum always felt respected and cared for. The managers and staff related easily to each other and to visitors and residents
and clearly took their work seriously yet brought fun and joy to the residents. We are very happy to have spent time at Butlers Mews and would not hesitate to use the home again and recommend to others.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review of our home. We are so pleased that you found all our staff and management caring, friendly and that you always felt welcomed at Butlers Mews. We adored having your Mum here with us and really hope to see you all again soon.

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Review from R H (Grandson of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have come to visit my nan today. She has not been this happy in a long time. What a fabulous place and the staff are absolutely amazing they really are. My whole family totally agree with me on this also. I will fully recommend this beautiful home going forward.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for leaving such a wonderful review of Butlers Mews. We are so delighted to hear how happy your Nan is and how amazing you find our home. We adore your Nan and look forward to seeing you all very soon.

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Review from J P (Sister of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent facilities. Friendly staff. Good care.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased you found our facilities to be excellent, our staff friendly and our care good. We look forward to seeing you again very soon at Butlers Mews.

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Review from Rachel V (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Butler's Mews Care Home is a wonderful care home. From the carers, housekeeping, caterers, managers, well-being coordinator to the maintenance man, you are obviously selecting extremely caring staff who make a real effort to connect with residents and visitors. It makes a real difference by creating
a welcoming community feel to home. Thank you so much!
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful five-star review. We are so pleased to hear you find our home wonderful and our team extremely caring, we absolutely adore all of our residents and it's a real pleasure getting to know all their loved ones. Butlers Mews really is one big family and thank you for being a part of it with us.

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Review from R F (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good except food.
Advertised as a la carte. But not.
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Review from H G (Daughter-in-law of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law is a largely bedbound resident at Butlers Mews. She has been at the care home since February. The carers at all levels have been polite and friendly to my husband and I. To my Mother-in-law they have been professional. I feel she is safe, comfortable, and generally well cared for -
what more can we ask? The staff's patience seems boundless.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to have your Mother-in-law with us here and that you feel she is safe, comfortable, and well cared for. It's our absolute pleasure being able to support families with the transition into Butlers Mews and be able to be on hand with anything you need. We look forward to seeing you again very soon.

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Review from R D (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, with wonderful caring sensitive staff. It has given my mother the support and security she needs and we are all very grateful for the positive attitude of all the people involved in Butlers Mews.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews. We are so pleased to hear you find our home and staff excellent and are pleased you feel she has the support and security she needs. It really is our pleasure having your mother with us and getting to know you all.

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Review from Hilary S (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Butlers Mews Care Home earlier this week after having had a stroke and being given 48 hours. Every single member of staff that we have met in the last few days has been amazing! When it is such a stressful time for relatives, it is so nice to have such patience and understanding
when sorting out issues that inevitably arise. The management of Butlers Mews has gone out of their way to make my 93-year-old mother settle as fast as possible whilst ensuring my father, aged 94, is happy too. The assistant managers have answered questions and been ready at hand in a practical way to sort out issues. The care staff are phenomenal people. What a great team! Thank you.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for such a wonderful five-star review of Butlers Mews. We are so pleased you are happy with all the team here. It's a real pleasure having your mum and dad both here with us. We look forward to seeing you again soon.

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Review from Adrienne J (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident and I can honestly say Butlers Mews has made a decision we hoped we would never have to make so much easier. Mum has always had the mantra “I'll go into a home over my dead body!” (and meaning it). Having visited many homes and dreading having to discharge her from hospital into
any care home, the transition has been just about as perfect as it could be. Not only is the whole place beautiful, immaculate, luxurious and like a 5-star hotel, including wonderful food, but even more importantly the staff we’ve encountered have all been wonderful. Caring, always smiling, it’s like a home from home and everything is so peaceful. They have a brilliant array of activities but also don’t force them on people who don’t want to do them. In the last few weeks, Mum has met alpacas and tiny horses, done crafts and chair exercise classes and seen a great magic show. There are so many things she’s been involved in we never thought she would agree to and she’s loved it!
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a wonderful five-star review. We are so pleased to hear the staff at Butlers Mews have helped to make the transition of moving into a residential home so much easier than expected. We are so pleased you find the home to be beautiful and like a five-star hotel. The staff are all so fantastic and work very hard to ensure each resident is loved and cared for just like their own family. There are always some wonderful activities throughout each day planned to suit each resident and we are so delighted your mum gets to enjoy these too. We look forward to seeing you again very soon.

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Review from Joss R (Friend of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend, whom we have POA for, spent two weeks at Butlers Mews Care Home over Christmas. The rooms are lovely and on observing staff interacting with residents, they are very caring, therefore we felt confident leaving our friend in their care. We needed a meeting with the manager to chat about future
care and she saw us immediately (we were expecting to have to make an appointment) and she was able to answer all our queries. We had previously looked around the home and were very impressed with it.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review for Butlers Mews Care Home. We are so pleased you were impressed with the home and you felt confident leaving your friend in our care for two weeks. We absolutely loved having her here with us and really look forward to seeing her again very soon.

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Review from V W (Granddaughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting my nanna here. All the staff are so friendly, and my nanna is so, so happy. The facilities are amazing, and it's clean and fresh. Everyone is smiling, and it's so nice to see our older generation being cared for well!
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear you love coming to visit your Nanna at Butlers Mews and how happy she is. We really are so pleased she is here with us, and we absolutely adore her. Best wishes, and we hope to see you again very soon.

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Review from Caron L (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Butlers Mews for a week respite care over Christmas 2023.
The home is excellent: modern, bright, airy and truly luxurious. All the staff went out their way to make Mum welcome and comfortable. The team cared for her so well. The quality of food was excellent. The daily menus varied
and well balanced, the dishes beautifully prepared and presented.
There were lots of activities to keep the residents occupied and entertained. I was very impressed with the level of inclusiveness and the personal attention residents are given.
Butlers Mews is very well led by the management and senior care team. You can tell they love what they do and take great pride in delivering an excellent service.
I thoroughly recommend Butlers Mews. Thank you for making Christmas 2023 so happy and memorable for my mum and me.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home. Your wonderful feedback and 5-star review of our home is greatly appreciated, and invaluable to our team. We are so pleased you found the home excellent, bright and luxurious and you feel the staff went out their way for your mother to make her feel welcome and so cared for. It is also lovely to hear you found the food excellent, varied and well-presented. It really was a pleasure to have your mum stay with us and we hope to see you back at Butlers Mews in the future.

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Review from Peter D (Friend of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited the care home at various times during the last month. At all times I have found the staff very attentive and caring. The standards there are exceptionally high. The rooms are immaculate and well-equipped. It is expensive but if you can afford it, this is the best place to be. Care home,
it is more like a five-star hotel.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home. We are so pleased you feel the staff are caring and attentive and the standards are exceptionally high. We are so proud of our home and people often say it's just like a five-star hotel which is wonderful to hear. We look forward to welcoming you back again soon.

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Review from Valerie J (Friend of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms are a fair size monitored. TV supplied. Staff treat residents with utmost respect and dignity. More like family. Always looks spotless. Cakes and biscuits for snacking are always tasty. Hot drinks are on hand always. Nothing is too much trouble.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home. We are delighted with the comments you have made and we really do feel like our home is one big family. We look forward to welcoming you again very soon.

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Review from P D (Resident) assisted by family/friend published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Butlers Mews Care Home - Avery Healthcare for a week. Everyone one the staff were very helpful and friendly. My room was very comfortable and the food could not be faulted.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for your wonderful review of Butlers Mews Care Home. We are so pleased you enjoyed your stay and found all the staff helpful and friendly. We are also glad to hear you found the room comfortable and the food could not be faulted. We really hope to see you again very soon.

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Review from J R (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five star in every way.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us a 5 Star review. We are so pleased you found our service and home 5 stars in every way. We look forward to welcoming you back to Butlers Mews very soon.

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Review from Inese K (Private Carer of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home for your loved ones. Staff are helpful, caring and loving. The manager is lovely. Food is fantastic. The rooms are like a five-star hotel. Everything in this home is out of this world. One of the resident's commented, “I never thought I would see so much loving and caring in my days”.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for the wonderful five-star review and comments on Butlers Mews Care Home. We are so pleased you find our staff helpful, caring and loving. We are very proud of our wonderful home and all of the staff who work so very hard to make this a wonderful place to be. We hope to see you again soon.

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Review from Andy J (Son of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in for a period of respite care following a hospital stay. The staff were all lovely, very caring and friendly and made Mum very welcome. The facilities are fantastic, the rooms are so comfortable, the dining room and food was wonderful and having use of the hairdressing room was a bonus. Mum
was very happy with her stay here. We thank you for the care and consideration you showed Mum and all her visitors. With thanks from myself and my wife (and thank you for allowing our dogs to visit too).
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home and for your very kind comments about our home. We are so pleased you found the facilities fantastic and the rooms comfortable. We are so happy your mum enjoyed the food and her stay with us. It was a real pleasure having her here with us and we wish you all the best.

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Review from J R (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a weeks respite stay in the Summer my Dad has been living at Butlers Mews for a month now, is settling in well and enjoying being looked after with no worries. The staff are really friendly, caring and enthusiastic about their residents' enjoyment of life. Dad says the food is excellent and
he is happy to be part of the life going on in the social areas of the home. On celebrating his birthday recently they baked him a lovely cake and our family were made very welcome. All his visitors have told us what a nice place they think it is.
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home. We are so pleased your Dad is enjoying being with us and is enjoying so many things about Butlers Mews. Its always nice to see our residents together and enjoying the social areas of the home, this is where some wonderful friendships are made. It really is a pleasure having your Dad with us as part of the Butlers Mews Family.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Butlers Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Butlers Mews Care Home - Avery Healthcare is calculated as follows: ( (467 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 529 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Butlers Mews Care Home - Avery Healthcare is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Michelle

Michelle Marriner

Job Title: Home Manager Joined: 2022

I joined Avery in September 2022. Previously to this, I was a Registered General Nurse in 1996 and worked in a private Nursing home. Butler's Mews is the first Care Home I have commissioned, and I have thoroughly enjoyed the whole experience.


In my spare time, I enjoy, walking and Yoga.

Gina

Gina Bristol

Job Title: Deputy Manager Joined: 2022

My name is Gina, I am the Deputy Manager at Butlers Mews Care Home. I am a registered Nurse in the Philippines since 1995 and moved to the UK in 2008, where I started as a Senior Carer in a Nursing home. I studied for my Level 5 Diploma in Leadership for Health and Social Care, then I became a registered manager in a local residential care home.


My hobbies include Singing with our residents and dancing.

Stacey

Stacey Randall

Job Title: Customer Service Manager Joined: 2022

I started to work with Avery in November 2022, when Butler's Mews was still being built. This was my first role within the Care industry, but I have had previous management experience in the Recruitment and Transport sector, as well as working with a local Charity.


It's been an absolute privilege to be part of such a wonderful Care home from the start, and building relationships with every new resident and their family ensuring the journey and transitioning into a new environment is a smooth and enjoyable experience throughout.


I would have to say this has been the most rewarding role throughout my working history, and it's a pleasure to come to work each day.


My hobbies include spending time with my 3 Grandsons and learning to play the Piano.

Patricia

Patricia Swatton

Job Title: Regional Senior Carer Joined: 2022

I have worked in the care industry since 2007. My role here at Butlers Mews Care Home allows me to deliver person-centred care to each resident which is where my passion is. I love the contact I have with all the residents and families and the wonderful team I work with.


My hobbies include Travelling and Korean dramas and I also used to enjoy Tae Kwon Do and even managed to achieve 2nd-degree blackbelt level 1.

Jake

Jake Best

Job Title: Senior Carer Joined: 2022

I started to work with Avery in November 2022, and before this, I worked in a Nursing home for 4 years. I became a Senior Carer in 2020 and I'm very passionate about person-centred care.


Currently, I am working on my NVQ level 3 qualification.


My hobbies outside of work included, project managing my home renovations.

Marc

Marc Fitzpatrick

Job Title: Maintenance Manager Joined: 2023

I recently joined the Avery team at Butler's Mews Care Home in June 2023. My previous role was as a Maintenance manager in another Care Home. I have been working in ground and general maintenance for over 8 years. I also have experience in passive fire protection.


My hobbies include spending quality time with my family and long walks with my lovely dog Willow.

Dave

Dave Kedward

Job Title: Head Housekeeper Joined: 2022

I started working with Avery in November 2022. I have been a head Housekeeper since 2020 and thoroughly enjoy my job. My role is very enjoyable as it allows me to get to know all the residents and their families.


In my spare time, I like to keep fit but my main hobby is anything related to cars.

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