Butlers Mews Care Home - Avery Healthcare

The dedicated team at Butler Mews provide outstanding care! The home is a delight to visit. My grandmother is content, comfortable & relaxed. With a person centred approach at its heart, my grandmother settled quickly. She has personalised her room and quite simply it is now her home. Butler Mews' excellent facilities are evident. The critical success factor is the phenomenal care and expertise provided by staff, working together across all areas. They clearly feel valued and enjoy their roles.This is reflected in the atmosphere and in their enthusiasm for my grandmother's care. They have the perfect balance of availability & approachability; with discretion & privacy. My grandmother has established unique & positive relationships with her carers. There is always huge trepidation when faced with any transition. None more so than when transitioning into residential care, for both resident and loved ones. All fears quickly dissipated with the support of guidance of staff. Thank you!

My grandmother moved into Butler's Mews in February 2025 following surgery due to a broken arm. She was understandably nervous about losing her independence. However, the experience at Butler's Mews has been incredible; the facilities, food, rooms but most of all the staff! Everyone is so friendly and accommodating, nothing is too much for them. It has made a difficult transition a lot easier and we can't thank them enough for this! Highly recommend for anyone needing this type of service.

My Mother has been a resident since February this year. The care she has been given since arriving there is amazing. The staff are so kind and compassionate. She is cared for 24 hours a day, nothing is too much trouble. As a family we are so impressed with the home in general. We visit regularly and are always made to feel welcome. The atmosphere there is happy and uplifting, lots of activities and musical events. I have great admiration for the staff and management of this home.

My mother in law has been a resident in Butler's Mews since earlier this year we have visited her often and found the staff very friendly the home immaculately clean and an overall pleasant atmosphere and most importantly she is very happy!

Butlers Mews is nothing short of a 5 star facility. My Grandmother has been welcomed with open arms into a state of the art home full of personable and caring staff.

The home is equally welcoming to residents families, and is somewhere that families feel comfortable to spend extended time.

Thank you to all of the staff at Butlers Mews for all that you do for the residents, the families and to maintain such a fabulous home.

My husband is always kept up to date

In all aspects you have listed I can only say I was impressed - the kindness and friendliness of staff was an especial feature if there was an area that I would suggest examination it is access to GP and perhaps a more easily reportable system for medical conditions. That aside, a faultless and successful system of which you should be proud (sorry vision very limited at present)

It has been a huge relief to me that mum has settled in so quickly and is being cared for by such lovely and caring staff including the management, who have been so supportive to me too.

After three days my friend felt at home.

My first visit to Butlers Mews and I was very impressed with the facilities, food, friendliness of staff and general feel of the place. My sister seems to like her room but is still 'settling in'. Our private dining experience with 2 friends was lovely and the food, was delicious.

It has been a huge relief to all our family to know our mum is in such a comfortable place and being looked after by genuinely caring and professional people, that includes both staff and management. It has made dealing with a difficult time so much less stressful. Thank you!

As far as l was concerned, as a very regular visitor, nothing was too much trouble. They frequently laid a table especially for us, in what was the piano room, so that l could join my husband for tea as there obviously wasn't a place for me in the dining room. We were offered the use of equipment and facilities in the hair salon so that my son could do my husband's hair and beard. Finally, the manager and her deputy were a wonderful team, clearly very happy to be working with each other and the atmosphere came from the top.

I have Primary Progressive Multiple Scleroses.

I can sleep at night knowing she's in a great place.

Staff were helpful when we arrived, they were very attentive to my auntie. We were taken to a quiet place to spend time together chatting. When she needed help, it was very easy to get hold of supportive staff to help her back to her room. Her wishes were listened to and the right support was given. When we left, I spoke to staff and someone went back in to sit with her. It was a very friendly and inviting place to be in.

We have visited our longstanding friend in Butlers Mews Care Home for two years. The home has a relaxing, warm and friendly environment. On our recent visit, our friend looked relaxed and happy. The staff are friendly and welcoming.

First time using respite for Nan. Despite her nervousness about going in beforehand, she was instantly put at ease when welcomed by the staff. This is more like a five-star resort than a care home. Nan's health, overall, improved during her stay. Food is a bit "too nice" for the elder generation who have a simpler taste. Staff are always smiling and do their utmost to keep residents engaged and happy.

My mother came for respite care after a serious illness. The staff and managers were extremely caring and friendly both to Mum and to us and other visitors. We always felt welcomed and Mum always felt respected and cared for. The managers and staff related easily to each other and to visitors and residents and clearly took their work seriously yet brought fun and joy to the residents. We are very happy to have spent time at Butlers Mews and would not hesitate to use the home again and recommend to others.

I have come to visit my nan today. She has not been this happy in a long time. What a fabulous place and the staff are absolutely amazing they really are. My whole family totally agree with me on this also. I will fully recommend this beautiful home going forward.

Excellent facilities. Friendly staff. Good care.