The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 52 Reviews
  • The Mill House, Skipton
The Mill House is a luxurious care home providing residential care and care for older people living with dementia.

This is on both a permanent basis and for shorter respite stays.

The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored support for veterans.

The Mill House is located in the heart of Skipton. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The home benefits from a number of sustainable features. The solar panels mean that the home can be fully powered from these during the summer.
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Care Provided by The Mill House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.

These prices are only a guideline, please contact The Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Sharleen Polley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (86)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors are welcome at The Mill House.

Parking

  • The home has parking on site, including disabled parking spaces.

The Mill House Reviews (52)

9.9

The Mill House has a Review Score of 9.9 (9.854) out of 10, based on 49 reviews in the last 2 years.
Over all time The Mill House has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mill House
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Total of 52, showing 1-20
Review from K S (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother into The Mill House in January this year. She was failing in health and not responding to care in her previous home. The staff at the Mill House made it their responsibility to care and motivate her towards recovery. Since the move she has regained both physical strength and cognitive
awareness. She is very happy and the staff have been the key factor in her change. A lovely home.
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Review from Carol S (Wife of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband was assessed by The Mill House for respite care. I was very thorough in describing his needs and they were happy to accept him. He fell 16 times in the 2 weeks he was there. There was a lack of communication between the home and myself and between one shift and the next. Remembering that
my husband has Alzheimers and needs others to help him on and off the toilet, which they were aware of, I feel he should not have been accepted there. The staff were lovely with him, but his needs were not met. On coming home, he fell on the doorstep and is now in hospital. There is no duty manager on at night.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave areview. Providing the best care for residents is something we take very seriously. The matters raised have been fully investigated and responded to by the…read more
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Review from Gillian C (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to The Mill House in September 2024 and we are really sad to have to move her into a nursing home due to her being diagnosed with a rare brain condition and her needs being out of the scope of what can be managed at the home.
Her time at the home has been a happy one, she settled
quickly and made many friends and enjoyed the varied range of activities on offer . The Mill House is a beautiful home which feels more like a lovely hotel and it is a pleasure to visit and spend time in lovely surroundings. The staff have truly gone above and beyond to adapt to mums ever changing symptoms and have done their very best to help her and us navigate a difficult time. The management have been outstanding in their support with the difficulties we have faced and their door has always been open .
We are sad she is having to move on but also grateful to the Mill House for their support. A beautiful home highly recommended .
Reply from Sharleen Polley, Home Manager at The Mill House
It was a pleasure to look after your mum during her time at The Mill House. Thank you for your lovely review, and for your specific comments directed at the team's care and responsiveness to your…read more
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Review from Philippa G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you!
Mill House is wonderful!
The staff are all so, so caring, patient and address every need. I will miss visiting my parents in there, nothing to Mill House is a problem. Really welcoming, lots of activities. Fabulous surroundings and comfort but what makes this place is the commitment of
the staff.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave us a lovely review as feedback is very important to us here at The Mill House. It was a pleasure to look after your parents during their stay. We are very proud…read more
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Review from A J (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very elderly mother came to The Mill House for respite care, but deteriorated and died a few days after coming.
The home is beautifully presented, but more importantly, the staff were all incredibly kind and caring. Altogether a first class experience.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for your lovely comments, its wonderful to know that you rate al aspects of care and service five stars. At The Mill House we pride ourselves on the quality of care that we deliver to our…read more
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Review from Jane E (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mill House staff continue to provide outstanding care to my parents, who live in an assisted living apartment. Without exception, the staff give them exceptional support, always with a smile, even when it must be tough going! Recently my mother was in hospital for a month and they did a sterling job
keeping my dad upbeat, and with her aftercare on return.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to write a lovely review. It is a pleasure to look after your mum and dad at The Mill Lodge care suites, and supporting your dad through your mums recent hospital stay.…read more
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Review from Christopher W (Brother of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unbelievable care. My sister could not be happier and that makes us happy. Over the past year life has had its challenges for me and my partner and knowing she is safe and cared for means everything. Exceptional and thoughtful - high standards all round. Great management. Thank you from us all.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and we are so pleased to hear you are happy with your sister's care. It is an absolute pleasure having…read more
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Review from A M (Respite Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just has 4 weeks respite with my husband in Mill House. It was a great experience had lots of rest and looked after with love and care by amazing staff. Very professional and caring. Missing it already.
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Review from P Q (Son-in-law of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been at The Mill since it has been open. She has been at the end of her life for the past three years at least four times the doctor has told us she had twenty-four hours to live. The carers at The Mill House say she is not going anywhere, she is still here because of the care and
love of the staff at The Mill House.
I would not hesitate to recommend The Mill House to anybody who needs the services.
If it was not for the care of the staff and the attention to detail she would have died years ago. Well done keep it up.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and we are so pleased to hear you have been happy with your mother-in-law's care here. We will ensure…read more
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Review from Yvonne Q (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of the manager for over 6 years and it's only with the care she has received that my mother is here today.
I will recommend the Mill House to anyone who asks me.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and we are so pleased to hear you have been happy with Mum's care. It's been an absolute pleasure…read more
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Review from Peter M (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Mill House are excellent they show that nothing is too much trouble you can see that the residences are all happy clean and very well looked after.
The Mill House has a homely atmosphere and they have a lot of entertainment.
My sister and myself enjoy Tuesday when they have mother
and toddler group on.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for leaving The Mill House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored…read more
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Review from Graham T (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mill House is more like a 5 star hotel than a care home. The home is spotless, the facilities for residents and visitors are excellent. The staff are all friendly and accommodating. The care and attention my mum receives is outstanding. We could not be more happier that my mum is in this superb
facility.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for leaving The Mill House a review. Feedback from our relatives and their families is very important to us, so it's great to see you have rated the Overall Experience as excellent. We are…read more
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Review from Lorna J (Friend of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mill House is a light, airy and very comfortable home with a large garden. All rooms are carefully and appropriately furnished in contemporary style. There is a welcoming atmosphere, all the staff are friendly and seem to work well as a team with a caring and cheerful approach to residents. Mill
House is a happy home.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review, your kind words are very much appreciated. We always strive to make The Mill House not just a place to call home but a place for…read more
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Review from Catherine N (Sister of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On walking in it is an excellent visual impression with a lovely light and welcoming atmosphere. The coffee bar makes a sociable and friendly community hub. Every member of staff has been kind, helpful and caring not only to residents but to all who enter. Nothing seems too much trouble. The food is
excellent, the service in the restaurant is tailored to the individuals. The service in communal areas and to the rooms is excellent, cleanliness outstanding. My sister could not have a better service anywhere. Frequent visits out, Brilliant.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and it's great to hear you have rated the care provided and our home as excellent. We look forward to…read more
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Review from Peter B (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mill House is modern, light and spacious. Lounge and garden are very well furnished with modern, comfortable chairs and tables. The garden is very well laid out with paths and benches, a wonderful place to sit out in the summer. Most importantly, all the staff are very caring and cheerful and work
very well as a team.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for leaving a review for The Mill House. We are so pleased that you rate the overall experience as excellent. Our priority is to provide the highest quality care for our residents, within a…read more
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Review from John B (Son of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the difficulty of leaving her home (not wanting to leave), I think she has settled in well, couldn't think of a better place for her to be. Really happy with the care Mum is given. I just wish she would use the activities on offer more often. From our point of view it has been a massive weight
off our shoulders to know Mum has 24/7 care if anything goes wrong medically it is dealt with.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for leaving The Mill House a review and for your kind words. It's been great to see your Mum settle in so well. Our activity co-ordinator will always encourage residents to join in with…read more
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Review from Janet B (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to The Mill House in September 2024. We looked at 10 care homes but knew straight away that The Mill House was the right choice for my mum. The home is stunning, it feels like a luxury hotel rather than a care home. The staff are wonderful and my mum receives a high level of care. There
are daily activities, trips out and they even have their own canal barge. My mum is happy, we are happy. Communication is excellent and we know my mum is cared for, well-fed, warm and comfortable. This is a five-star care home on all levels.
Reply from Sharleen Polley, Home Manager at The Mill House
Thank you for taking the time to leave The Mill House a review. It's great to hear you rate the home overall as excellent. Our priority is to provide the best quality care within a luxury, warm and…read more
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Review from E W (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with all aspects of The Mill House since my mother moved in. The staff, without exception, are excellent and very caring. They show such patience with every individual resident and know how to care for them all. In addition, they are a delight to talk to when visiting my mother.
Nothing is too much trouble for them. The care plans are kept up to date, they know what my mother prefers to eat etc. Communication from the admin staff is wonderful and we have no concerns at all.
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Review from Dawn W (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Mill House permanently since May 2024 and I cannot praise the staff enough. The quality of the care is top class and the staff are welcoming and very caring. A well-led Care Home, great communication and a focus on individually tailored care. Recommend.
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Review from Susan B (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mill House for just over a year now and although it took her a while to settle in, she now classes it as her home.
All the carers and staff have been absolutely brilliant, some going above and beyond (you know who you are) dealing with some difficult situations.
This
is a beautiful home with professional, caring and understanding staff and I wouldn't want Mum to be anywhere else.
Many thanks to everyone, everything you do is very much appreciated.
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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for The Mill House is calculated as follows: ( (524 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 583 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mill House is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

We currently have one vacancy for care. Please contact The Mill House directly for further details.

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Awards / Recognitions (10)

Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.

Jodi

Jodi Carlisle

Job Title: Deputy Manager Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.

Alice

Alice Smith

Job Title: Deputy Manager Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.

Jacqueline

Jacqueline Ashley

Job Title: Home Administrator Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.

Frequently Asked Questions about The Mill House

What types of Care is The Mill House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mill House have?

There are 86 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at The Mill House?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens & Bar/Café are some of the Facilities & Services.

How far is The Mill House to the centre of Skipton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House to verify any information. View our terms and conditions. The Mill House has an Enhanced Service - more info.