The Mill House

We moved my mum to Mill House after a diagnosis of moderate dementia. We have been so pleased with how she has settled in and how much care the staff have taken to ensure her move their is a success. The team have been amazing and I can recommend them highly.

My mum has been at The Mill House for 6 weeks. The improvement in her has been startling. She looks much happier , relaxed , clean and tidy which is in stark contrast to the anxious , haunted look she had before. The staff have made her feel really welcome and every interaction with her is positive and affirming. As her daughter I am so relieved to have found somewhere as wonderful as this to take care of her. A big weight has been lifted. That's all the stuff you can't see when you visit the beautiful decor, cleanliness and wonderful entertaining spaces are a plus but the warmth of the staff and the way they care individually for each resident is worth 10 stars.

But for us, it is the people who really make Mill House special. Sharleen, Alice, Jodi, Jackie and all the care team have shown Mum such kindness and patience. They have taken the time to get to know her properly and understand her individual personality and needs. Even when things aren't always straightforward, they approach Mum with such patience, humour and understanding.

My mother is a resident at The Mill House care home in Skipton. From the very beginning Sharleen, Alice, Jodi, Jackie and the team have been absolutely amazing with my mum and her care along with the support and kindness they offer myself and my sister. My mother can be challenging on occasions and the care staff are incredibly patient with her, they take time to understand what the issue might be and try their hardest to solve it for her. The care home itself is beautiful, the rooms are extremely well equipped and provide more than enough space for all my mother's many belongings making it a home from home for her. Mum and other residents have access to fantastic facilities, lovely communal areas, providing hot drinks, lovely pastries, cakes, and dining rooms on each floor with excellent food. There are daily activities and the home is built adjacent to the beautiful canal, residents often have day trips out on the canal. Mill House meets our mother's needs for this we are grateful.

The staff + management at Mill House are amazing. From Our first initial visit, to Mum moving in and all the outside issues with local council etc. the help, guidance + advice was amazing. We cannot thank everyone enough for the care Mum received, the home is outstanding, rooms amazing and staff out of this world. Mum has had the best year she could have had with 100% care and love from everyone. We cannot recommend Mill House enough. Thank you.

When I fainted in Chesters dining room and split my scalp open by banging my head on the floor your staff were outstandingly kind and competent in coming to my rescue.

The staff always have a smile for mum and a hug which she loves. All the residents are treated as individuals, the staff learn their ways and needs and are patient and caring with each one. I know my mum is safe and happy at The Mill House.

I have every confidence that my mum's needs are being met. She is still capable of making her own decisions and I feel her choices are respected. Care is consistent and compassionate and my voice is also respected by the management team.

Mill House was a fantastic atmosphere, very welcoming, clean great staff always looking to help when needed. Lots to do for their residents and build up great relationships between residence. All in all a great place for mum to be.

Great place, very friendly staff.

We arrive at Mill House at least 3 times per week to see Auntie Pauline and every visit we are greeted by friendly staff always smiling, the environment is excellent clean, warm and friendly we usually sit downstairs in the bar area where drinks are consumed from teas, to latte to cappucino to even gin and tonics. Theres even cakes and other desserts to choose from too Auntie Pauline loves the face there are activities to join in throughout the days and can join in at leisure if she wants to. She loves the brekafast, lunches, evening meals too. All in all we could not be happier with the allround team effort Mill House provides.

Amazing home, more like a 5 star hotel than a care facility. Staff friendly and caring. No concerns of my mother's welfare. The facilities and food are amazing. A well run home.

Excellent. Excellent. Excellent. Everyone you meet who works there knows your family member and welcomes you like family. Clean, cosy, comfortable and happy. Smiles. Chat. They are all in the right job and can't thank them enough. All year round excellent.

A happy and contented team of carers and staff. Always a warm welcome. Spotless and inviting. Excellent care. We have peace of mind knowing our loved one is in good hands. This is constant - not just for January - consistent.

Mum loves Mill House and has considered it her home for over a year. Myself and family and friends are relieved and reassured to know that mum is safe and well looked after by the wonderful staff. She has made many good friends and enjoys all the great and varied activities on offer. Mill House staff are friendly and professional and like family. The building is spacious and clean - feels like home.

Dad received excellent care during his respite stay. The staff were all extremely patient and caring. The room was immaculate and the room was comfortable with a lovely view of the courtyard. The menu was impressive, and Dad's preferences were catered for where possible. I would not hesitate to recommend the Mill House to anyone. My mum is also a permanent resident there, and it is very reassuring that she is in such safe hands, receiving exceptional care.

I am so glad my mum came to live in The Mill House as a resident. I keep telling my friends and family Mum is living in a fantastic care home, in fact it's like being in a 5-star care hotel. The facilities are second to none, with the residents' rooms well kitted out. The staff are very friendly and caring, you as relatives feel like being part of a family.

My father Tony has been in the care of Mill House since Dec 2024. His care has been excellent & consistently we recieve updates on his health + happiness. My dad will tell you himself the carers have been chosen for their caring nature, inteligence, brilliant work ethic and immaculate turn out. Dad mentions on a daily basis just how excellent certain members of staff have been towards him. The definately raise his spirits!

We moved my mother into The Mill House in January this year. She was failing in health and not responding to care in her previous home. The staff at the Mill House made it their responsibility to care and motivate her towards recovery. Since the move she has regained both physical strength and cognitive awareness. She is very happy and the staff have been the key factor in her change. A lovely home.

My husband was assessed by The Mill House for respite care. I was very thorough in describing his needs and they were happy to accept him. He fell 16 times in the 2 weeks he was there. There was a lack of communication between the home and myself and between one shift and the next. Remembering that my husband has Alzheimers and needs others to help him on and off the toilet, which they were aware of, I feel he should not have been accepted there. The staff were lovely with him, but his needs were not met. On coming home, he fell on the doorstep and is now in hospital. There is no duty manager on at night.