the warmth of the staff and the way they care individually for each resident is worth 10 stars.Debbie H(Daughter of Resident/Service User)
But for us, it is the people who really make Mill House special.Jessica R(Daughter of Resident/Service User)
Mum and other residents have access to fantastic facilities, lovely communal areasCandy P(Daughter of Resident/Service User)
the warmth of the staff and the way they care individually for each resident is worth 10 stars.Debbie H(Daughter of Resident/Service User)
But for us, it is the people who really make Mill House special.Jessica R(Daughter of Resident/Service User)
Mum and other residents have access to fantastic facilities, lovely communal areasCandy P(Daughter of Resident/Service User)
The Mill House is an elegant, modern care home providing residential care for older people living with dementia.
The Mill House is located in the heart of Skipton. It has good road links to nearby villages, and it is close to the Yorkshire Dales National Park.
The home provides a lovely environment that incorporates the latest care technology to support high-quality care, including long-term care, trial stays, respite care, shorter...
The Mill House is an elegant, modern care home providing residential care for older people living with dementia.
The Mill House is located in the heart of Skipton. It has good road links to nearby villages, and it is close to the Yorkshire Dales National Park.
The home provides a lovely environment that incorporates the latest care technology to support high-quality care, including long-term care, trial stays, respite care, shorter stays, and convalescence.
Facilities include a private dining room, hair and beauty salon and several activity areas. The private gardens include seating areas, raised beds and paths for residents and their loved ones to enjoy the outdoors.
The team receives ongoing training to ensure the highest standard of care. Each resident has an individual digital care plan to support their interests, medical needs, and daily life.
Menus are freshly cooked on site at The Mill House to suit each resident's tastes, preferences, and dietary requirements.
The Mill Lodge provides eight care suites which can support individuals or couples with low care needs but would benefit from peace of mind. The Mill Lodge also includes a canal-side café, linked to the main home by a covered walkway.
The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation, providing tailored support for veterans. Activities are arranged with resident input.
The home benefits from several sustainable features. The solar panels allow the home to run fully on solar power during the summer.
Contact The Mill House to confirm what's included and get a personalised quote:
Fees can vary depending on care needs, the size and location of room and other factors. Colleagues at The Mill House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Mill House for full pricing details and T&Cs.
The Mill House has a Review Score of 9.9 (9.882) out of 10, based on 38 reviews in the last 2 years.
Over all time The Mill House has 64 reviews.
The entertainment provided in the home is wonderful and Mum...
The entertainment provided in the home is wonderful and Mum especially loved the boat trip on the canal. The Mill House deserves a five star review. We couldn't have chosen a better place for Mum to enjoy her latter years. Thank you to everyone.
A smiling face from all the staff, for both visitor and resident, makes such a difference. Everyone seems so happy. What a change!
A smiling face from all the staff, for both visitor and resident, makes such a difference. Everyone seems so happy. What a change!
From the moment I walked into The Mill House (on behalf of my parents) I was struck with the utter professionalism of every member of staff. My parents have been residents for three months, and this initial impression has not faltered. Every member of our family feels at home - ever our naughty...
I couldn't be happier with the care, humour and professionalism of all.
My parents have been residents of The Mill House since August/September 2023. They have settled well into their environment, albeit on separate floors. They are well cared for and looked after. They have their nominated key workers who we can contact if we need to. However I do not understand why...
My parents have been residents of The Mill House since August/September 2023. They have settled well into their environment, albeit on separate floors. They are well cared for and looked after. They have their nominated key workers who we can contact if we need to. However I do not understand why outdoor furniture is not provided for residents whose rooms overlook the garden, this is provided for those in the apartments or rooms looking onto the canal. I have been informed that this is due to budgets. Surely a superior care home which has such great attention to detail in all aspects, should want the outside furniture to look the same!
Thank you for taking the time to review The Mill House. I'm very happy to hear your overall experience with us has been excellent. We like to make sure our residents are as comfortable and happy as possible. Which is why we allow our residents to make their own decisions regarding their spaces,...
Thank you for taking the time to review The Mill House. I'm very happy to hear your overall experience with us has been excellent. We like to make sure our residents are as comfortable and happy as possible. Which is why we allow our residents to make their own decisions regarding their spaces, like what furniture stays and goes, and if they wish to buy or bring their own furniture in, so they can make their own spaces to relax in. Although we do provide all the essential furniture and linen needed, we also provide outside seating in our communal areas. With residents wanting different things for their outside spaces, we allow residents to make their own touches within these spaces. If you would like to make any more recommendations, please let me know, and I'll be happy to discuss them with you. Thank you.
Medicines are not always on time. Very frustrating.
Medicines are not always on time. Very frustrating.
Thank you for providing feedback regarding The Mill House, and we are pleased that you rate all areas of our home as excellent. I appreciate your feedback and we have increased staffing to support the timely provision of medication.
I live in a beautiful comfortable home with easy access to the town. Very satisfied with the care given by the permanent staff however agency staff leave a lot to be desired and should have instructions on all aspects of carrying out care. The food varies depending on the chef-though the dishes are...
I live in a beautiful comfortable home with easy access to the town. Very satisfied with the care given by the permanent staff however agency staff leave a lot to be desired and should have instructions on all aspects of carrying out care. The food varies depending on the chef-though the dishes are too repetitive and not cooked to be appetising. Activities are limited when there are insufficient staff on duty. The outings are good.
Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues...
Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues you've raised with me. We continue to recruit to our team and only employ agency staff when needed to support our colleagues to ensure our resident's care needs are supported. I have passed your feedback regarding food to our chef manager. We aim to provide daily, weekly and monthly activities with our residents' input.
Staff - excellent, friendly and kind hearted. Always willing to help in any way.
Staff - excellent, friendly and kind hearted. Always willing to help in any way.
Staff always helpful. Positive experience.
Staff always helpful. Positive experience.
Excellent residential care home. Mum settled in immediately after a lengthy stay in hospital and staff are very caring, cheerful and understanding. Nothing is too much trouble for the staff. Facilities are like a 5-star hotel!
Excellent residential care home. Mum settled in immediately after a lengthy stay in hospital and staff are very caring, cheerful and understanding. Nothing is too much trouble for the staff. Facilities are like a 5-star hotel!
Kind, caring staff who go out of their way to assist my mum in all her activities of daily living. Team leaders and managers always available and respond swiftly to any concerns or queries. Home is always immaculately cleaned and reception staff friendly and welcoming. Local GP seems very...
Kind, caring staff who go out of their way to assist my mum in all her activities of daily living. Team leaders and managers always available and respond swiftly to any concerns or queries. Home is always immaculately cleaned and reception staff friendly and welcoming. Local GP seems very attentive and staff inform me immediately with any concerns re my mum or changes to care. Very well-managed care home.
My sisters and I feel very fortunate to have found such a lovely home for our parents. They moved in during the Summer of 2023 and have both settled very happily into this beautifully furnished, well laid out, extremely clean, comfortable and welcoming building. They enjoy a varied menu of good...
My sisters and I feel very fortunate to have found such a lovely home for our parents. They moved in during the Summer of 2023 and have both settled very happily into this beautifully furnished, well laid out, extremely clean, comfortable and welcoming building. They enjoy a varied menu of good food, there are a range of activities on offer throughout the week, and a beautiful garden to relax in or take a stroll around. However, what makes this home truly special is the manager's wonderful team of caring, friendly, approachable people who take the time to really get to know the residents as individuals and encourage them to be as independent as they are able to be. Mum and Dad are extremely well looked after, not just by the care staff but also by the cooks, housekeeping, admin and maintenance staff. Any queries or minor concerns have been dealt with promptly and sensitively.
The care and attention Mum receives is excellent. She is very happy living at The Mill House. The facility is brilliant. As we live away, it is very important for us to know that Mum is safe, secure and well looked after, with this we have no problems. Thank you to all staff for your continued...
The care and attention Mum receives is excellent. She is very happy living at The Mill House. The facility is brilliant. As we live away, it is very important for us to know that Mum is safe, secure and well looked after, with this we have no problems. Thank you to all staff for your continued support. Much appreciated.
Short of one-to-one care for the residents, it’s hard to see how the overall care could be improved. Staff seem well motivated and patient, even in the most challenging situations. The individual rooms are very well-appointed (apart from a lack of drawers) and the common areas are comfortable and...
Short of one-to-one care for the residents, it’s hard to see how the overall care could be improved. Staff seem well motivated and patient, even in the most challenging situations. The individual rooms are very well-appointed (apart from a lack of drawers) and the common areas are comfortable and well-used. There always seem to be activities going on when we visit with a lively atmosphere.
Mum has been at The Mill House since September and it is a beautiful place - it looks more like a luxury hotel than a care home and it is kept absolutely spotless. However, what really makes this place special is the staff. They are so warm, friendly and helpful and they treat Mum (and all the...
Mum has been at The Mill House since September and it is a beautiful place - it looks more like a luxury hotel than a care home and it is kept absolutely spotless. However, what really makes this place special is the staff. They are so warm, friendly and helpful and they treat Mum (and all the residents) with respect and dignity, even in the toughest of situations. They do genuinely seem to care. It is such a relief to have found The Mill House and to know that Mum is happy, safe and well looked after.
The team of care workers work so hard to...
The team of care workers work so hard to ensure everyone, including relatives and friends, is made to feel welcome too.
My sister and I both live overseas, which can be challenging when it comes to contact with mum. We both feel that we have received excellent communication with all the team leaders! Especially the Deputy Manager who spends time with us once a week to help mum with a Teams Meeting to enable us to...
My sister and I both live overseas, which can be challenging when it comes to contact with mum. We both feel that we have received excellent communication with all the team leaders! Especially the Deputy Manager who spends time with us once a week to help mum with a Teams Meeting to enable us to see her! He is incredibly helpful and reassuring, he updates us on mum and we can see he is very caring towards her. It’s a pleasure to also talk to as he is approachable and friendly.
I would also like to point out the same for her carer who has been wonderful at informing us regularly during mum's recent illness, she is also caring and reassuring. We actually feel that for all the carers we speak to, it’s assuring to know mum is very much loved in our absence.
Thank you, it’s greatly appreciated
Absolutely stunning building and facilities. The team is new and not very consistent on the basics like bathing and medicines. The room design is not great for more frail people. Safe on floor, difficult key and lock. A big concern is no grab rails, not sure how they are allowed to open without.
Absolutely stunning building and facilities. The team is new and not very consistent on the basics like bathing and medicines. The room design is not great for more frail people. Safe on floor, difficult key and lock. A big concern is no grab rails, not sure how they are allowed to open without.
Thank you for taking the time to leave us a review, and for rating many aspects 5 stars. We have an established team from our previous site. Any new team members undertake a comprehensive induction programme which includes shadowing our existing team to allow them to become familiar with our...
Thank you for taking the time to leave us a review, and for rating many aspects 5 stars. We have an established team from our previous site. Any new team members undertake a comprehensive induction programme which includes shadowing our existing team to allow them to become familiar with our residents and their needs.
We are aware of our pharmacy provider experiencing stock issues, we continue to work closely with them to help resolve them as quickly as possible.
We can fit grab rails as and when people need or desire them. I apologise for the delay with your request and will follow up appropriately.
The lockable cupboards are usually used for creams that only our team accesses. If secure storage in the room is required, we can arrange this ensuring this is accessible for your mum. As you know my door is always open and we have had the opportunity to iron out some of these concerns, however, I continue to welcome any feedback to enhance your mum’s experience at The Mill House.
My mother has had a 3-week respite stay in the Mill House. The facilities are amazing. More importantly, the staff are professional and caring. There are entertainment and activities sessions every day and the staff made sure that my mother could join in. The staff quickly became like an extended...
My mother has had a 3-week respite stay in the Mill House. The facilities are amazing. More importantly, the staff are professional and caring. There are entertainment and activities sessions every day and the staff made sure that my mother could join in. The staff quickly became like an extended family for us. It really is a home-from-home.
I am very pleased and impressed with the care that mum is receiving at The Mill House. The staff are always approachable and caring. Mum's room is kept spotless and with her photo's, ornaments etc displayed it appears very homely. The communal spaces, dining room and courtyard garden are all very...
I am very pleased and impressed with the care that mum is receiving at The Mill House. The staff are always approachable and caring. Mum's room is kept spotless and with her photo's, ornaments etc displayed it appears very homely. The communal spaces, dining room and courtyard garden are all very pleasant areas for the residents and visitors to enjoy (as is the coffee bar). I am happy to say that mum appears to be very happy with her surroundings at Mill House.
My elderly aunt moved into The Mill House in July. She requires full care and the staff provide this with empathy and professionalism. The room and facilities are of a very high standard and all the staff are friendly and helpful. Whenever my aunt has any medical issues I am always informed...
My elderly aunt moved into The Mill House in July. She requires full care and the staff provide this with empathy and professionalism. The room and facilities are of a very high standard and all the staff are friendly and helpful. Whenever my aunt has any medical issues I am always informed immediately.
We currently have vacancies for care at The Mill House and in The Mill Lodge care suites. Please contact The Mill House directly for further details.
Residents and colleagues at Anchor’s The Mill House care home in Skipton dressed in pink and raised £400 in support of Breast Cancer Awareness Month. The home held a special...
Anchor care homes across the North, including The Mill House in Skipton are inviting local people to come together and enjoy the football this summer as they host World Cup...
Residents and colleagues at Anchor care homes across North Yorkshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive...
There are no upcoming events for The Mill House.
There are no accreditations posted yet for The Mill House.
Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and...
Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.
As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.
Away from work, I love going long walks with my dog and going on holidays.
My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to...
My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.
My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I...
My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.
My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your...
My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.
The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.
When I am not at work I enjoy walking, wild swimming and being out in nature.
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