The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 51 Reviews
  • The Mill House, Skipton
The Mill House is a luxurious care home providing residential care and care for older people living with dementia.

This is on both a permanent basis and for shorter respite stays.

The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored support for veterans.

The Mill House is located in the heart of Skipton. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The home benefits from a number of sustainable features. The solar panels mean that the home can be fully powered from these during the summer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.

These prices are only a guideline, please contact The Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharleen Polley (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact The Mill House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (86)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors are welcome at The Mill House.

Parking

  • The home has parking on site, including disabled parking spaces.

The Mill House Reviews (51)

9.9

The Mill House has a Review Score of 9.9 (9.858) out of 10, based on 51 reviews in the last 2 years.
Over all time The Mill House has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mill House
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Total of 51, showing 41-51
Review from A P (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Mill House since September and it is a beautiful place - it looks more like a luxury hotel than a care home and it is kept absolutely spotless. However, what really makes this place special is the staff. They are so warm, friendly and helpful and they treat Mum (and all the residents)
with respect and dignity, even in the toughest of situations. They do genuinely seem to care. It is such a relief to have found The Mill House and to know that Mum is happy, safe and well looked after.
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Review from M N (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Mill House since July 2023.
During that time, her confidence has gradually risen.
Mum has made friends and is enjoying the company of others.
There are many activities Mum can join in with and always feels part of everything.
The team of care workers work so hard to ensure
everyone, including relatives and friends, is made to feel welcome too.
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Review from F N (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I both live overseas, which can be challenging when it comes to contact with mum. We both feel that we have received excellent communication with all the team leaders! Especially the Deputy Manager who spends time with us once a week to help mum with a Teams Meeting to enable us to see
her! He is incredibly helpful and reassuring, he updates us on mum and we can see he is very caring towards her. It’s a pleasure to also talk to as he is approachable and friendly.


I would also like to point out the same for her carer who has been wonderful at informing us regularly during mum's recent illness, she is also caring and reassuring. We actually feel that for all the carers we speak to, it’s assuring to know mum is very much loved in our absence.


Thank you, it’s greatly appreciated

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Review from Madeleine T (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Absolutely stunning building and facilities. The team is new and not very consistent on the basics like bathing and medicines. The room design is not great for more frail people. Safe on floor, difficult key and lock. A big concern is no grab rails, not sure how they are allowed to open without.
Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to leave us a review, and for rating many aspects 5 stars. We have an established team from our previous site. Any new team members undertake a comprehensive induction programme which includes shadowing our existing team to allow them to become familiar with our residents and their needs.


We are aware of our pharmacy provider experiencing stock issues, we continue to work closely with them to help resolve them as quickly as possible.


We can fit grab rails as and when people need or desire them. I apologise for the delay with your request and will follow up appropriately.


The lockable cupboards are usually used for creams that only our team accesses. If secure storage in the room is required, we can arrange this ensuring this is accessible for your mum. As you know my door is always open and we have had the opportunity to iron out some of these concerns, however, I continue to welcome any feedback to enhance your mum’s experience at The Mill House.

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Review from Linda T (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had a 3-week respite stay in the Mill House. The facilities are amazing. More importantly, the staff are professional and caring. There are entertainment and activities sessions every day and the staff made sure that my mother could join in. The staff quickly became like an extended family
for us. It really is a home-from-home.
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Review from Howard B (Son of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased and impressed with the care that mum is receiving at The Mill House. The staff are always approachable and caring. Mum's room is kept spotless and with her photo's, ornaments etc displayed it appears very homely. The communal spaces, dining room and courtyard garden are all very pleasant
areas for the residents and visitors to enjoy (as is the coffee bar). I am happy to say that mum appears to be very happy with her surroundings at Mill House.
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Review from Garry R (Nephew of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunt moved into The Mill House in July. She requires full care and the staff provide this with empathy and professionalism. The room and facilities are of a very high standard and all the staff are friendly and helpful. Whenever my aunt has any medical issues I am always informed immediately.
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Review from Tracy J (Daughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The stress of facing not being able to care for your parent yourself is immense. Knowing she’s safe, happy, clean, respected and stimulated means the world. Mill House has beautiful surroundings yes. It puts five-star hotels to shame! But it’s the staff that make this place special. Every single staff
member you meet, be it cleaners, cooks, office staff or caregivers, all are professional and for me most importantly kind.
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Review from Jenny A (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident of The Mill House, and I am very pleased with the care she is provided with. The staff are all approachable, kind and caring. Activities are provided. Her room is spotless, and my mum is kept clean. The rooms are an excellent size, and the communal areas are bright and welcoming.
I particularly like that we can spend time with Mum out of her room.
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Review from N T (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mill House is brilliant - like a five-star hotel! The first time that I walked around it I was blown away. There is no problem parking up when visiting. Lots of outdoor seating space. They have been looked after my father for 3 years and I have never had a problem whatsoever.
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Review from Glynis H (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my friend in The Mill House today. I was delighted to find her very happy and settled in her new home. The purpose-built care home is lovely, stylish and comfortable. The bedrooms are comfortable and practical to spend time in. The large single beds look really comfortable, just what you need
for a good sleep.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for The Mill House is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 604 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mill House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have one vacancy for care. Please contact The Mill House directly for further details.

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Awards / Recognitions (10)

Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.

Jodi

Jodi Carlisle

Job Title: Deputy Manager Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.

Alice

Alice Smith

Job Title: Deputy Manager Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.

Jacqueline

Jacqueline Ashley

Job Title: Home Administrator Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.

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