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The Mill House

Sackville Street, Skipton, North Yorkshire BD23 2PR
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Excellent. Excellent. Excellent. Everyone you meet who works there knows your family memberKaren M(Sister-in-law of Resident/Service User)
The Mill House, Skipton
We have peace of mind knowing our loved one is in good hands.Christopher W(Brother of Resident/Service User)
The Mill House, Skipton
Mill House staff are friendly and professional and like family.Rachael W(Daughter of Resident/Service User)
The Mill House, Skipton

The Mill House is a luxurious care home providing residential care and care for older people living with dementia.

The Mill House is located in the heart of Skipton. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The home provides a lovely environment which incorporates the latest care technology to support high quality care, both on a long...  

Care Provided by The Mill House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,725From £1,825
Residential Dementia CareFrom £1,725From £1,825

Fees can vary depending on care needs, the size and location of room and other factors. Colleagues at The Mill House will be happy to discuss our weekly fees with you and what our fees include.

Contact The Mill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Sharleen Polley(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (86)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Visitors are welcome at The Mill House.

Parking

  • The home has parking on site, including disabled parking spaces and electric charging points.

The Mill House Reviews (60)

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9.9

The Mill House has a Review Score of 9.9 (9.883) out of 10, based on 37 reviews in the last 2 years. Over all time The Mill House has 60 reviews.

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Review from Dorothy T (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Medicines are not always on time. Very frustrating.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for providing feedback regarding The Mill House, and we are pleased that you rate all areas of our home as excellent. I appreciate your feedback and we have increased staffing to support the timely provision of medication.

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Review from Jennifer P (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience

I live in a beautiful comfortable home with easy access to the town. Very satisfied with the care given by the permanent staff however agency staff leave a lot to be desired and should have instructions on all aspects of carrying out care. The food varies depending on the chef-though the dishes are too repetitive and not cooked to be appetising. Activities are limited when there are insufficient staff on duty. The outings are good.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues...  

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Review from I N (Resident / Service User) published on 11 June 2024 Submitted via Postal Card
Overall Experience

Staff - excellent, friendly and kind hearted. Always willing to help in any way.

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Review from E P (Resident / Service User) published on 11 June 2024 Submitted via Postal Card
Overall Experience

Staff always helpful. Positive experience.

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Review from Jo M (Daughter of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

Excellent residential care home. Mum settled in immediately after a lengthy stay in hospital and staff are very caring, cheerful and understanding. Nothing is too much trouble for the staff. Facilities are like a 5-star hotel!

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Review from E B (Daughter of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

Kind, caring staff who go out of their way to assist my mum in all her activities of daily living. Team leaders and managers always available and respond swiftly to any concerns or queries. Home is always immaculately cleaned and reception staff friendly and welcoming. Local GP seems very attentive and staff inform me immediately with any concerns re my mum or changes to care. Very well-managed care home.

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Review from Stephanie S (Daughter of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

My sisters and I feel very fortunate to have found such a lovely home for our parents. They moved in during the Summer of 2023 and have both settled very happily into this beautifully furnished, well laid out, extremely clean, comfortable and welcoming building. They enjoy a varied menu of good food, there are a range of activities on offer throughout the week, and a beautiful garden to relax in or take a stroll around. However, what makes this home truly special is the manager's wonderful team of caring, friendly, approachable people who take the time to really get to know the residents as individuals and encourage them to be as independent as they are able to be. Mum and Dad are extremely well looked after, not just by the care staff but also by the cooks, housekeeping, admin and maintenance staff. Any queries or minor concerns have been dealt with promptly and sensitively.

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Review from E W (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Website
Overall Experience

The care and attention Mum receives is excellent. She is very happy living at The Mill House. The facility is brilliant. As we live away, it is very important for us to know that Mum is safe, secure and well looked after, with this we have no problems. Thank you to all staff for your continued support. Much appreciated.

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Review from T F (Nephew of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

Short of one-to-one care for the residents, it’s hard to see how the overall care could be improved. Staff seem well motivated and patient, even in the most challenging situations. The individual rooms are very well-appointed (apart from a lack of drawers) and the common areas are comfortable and well-used. There always seem to be activities going on when we visit with a lively atmosphere.

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Review from A P (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

Mum has been at The Mill House since September and it is a beautiful place - it looks more like a luxury hotel than a care home and it is kept absolutely spotless. However, what really makes this place special is the staff. They are so warm, friendly and helpful and they treat Mum (and all the residents) with respect and dignity, even in the toughest of situations. They do genuinely seem to care. It is such a relief to have found The Mill House and to know that Mum is happy, safe and well looked after.

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Review from M N (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience
My mother has been at The Mill House since July 2023.
During that time, her confidence has gradually risen.
Mum has made friends and is enjoying the company of others.
There are many activities Mum can join in with and always feels part of everything.

The team of care workers work so hard to ensure everyone, including relatives and friends, is made to feel welcome too.

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Review from F N (Daughter of Resident) published on 7 December 2023 Submitted via Website
Overall Experience

My sister and I both live overseas, which can be challenging when it comes to contact with mum. We both feel that we have received excellent communication with all the team leaders! Especially the Deputy Manager who spends time with us once a week to help mum with a Teams Meeting to enable us to see her! He is incredibly helpful and reassuring, he updates us on mum and we can see he is very caring towards her. It’s a pleasure to also talk to as he is approachable and friendly.

I would also like to point out the same for her carer who has been wonderful at informing us regularly during mum's recent illness, she is also caring and reassuring. We actually feel that for all the carers we speak to, it’s assuring to know mum is very much loved in our absence.

Thank you, it’s greatly appreciated

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Review from Madeleine T (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

Absolutely stunning building and facilities. The team is new and not very consistent on the basics like bathing and medicines. The room design is not great for more frail people. Safe on floor, difficult key and lock. A big concern is no grab rails, not sure how they are allowed to open without.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to leave us a review, and for rating many aspects 5 stars. We have an established team from our previous site. Any new team members undertake a comprehensive induction programme which includes shadowing our existing team to allow them to become familiar with our...  

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Review from Linda T (Daughter of Resident) published on 24 November 2023 Submitted via Website
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My mother has had a 3-week respite stay in the Mill House. The facilities are amazing. More importantly, the staff are professional and caring. There are entertainment and activities sessions every day and the staff made sure that my mother could join in. The staff quickly became like an extended family for us. It really is a home-from-home.

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Review from Howard B (Son of Resident) published on 3 November 2023 Submitted via Website
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I am very pleased and impressed with the care that mum is receiving at The Mill House. The staff are always approachable and caring. Mum's room is kept spotless and with her photo's, ornaments etc displayed it appears very homely. The communal spaces, dining room and courtyard garden are all very pleasant areas for the residents and visitors to enjoy (as is the coffee bar). I am happy to say that mum appears to be very happy with her surroundings at Mill House.

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Review from Garry R (Nephew of Resident) published on 3 November 2023 Submitted via Website
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My elderly aunt moved into The Mill House in July. She requires full care and the staff provide this with empathy and professionalism. The room and facilities are of a very high standard and all the staff are friendly and helpful. Whenever my aunt has any medical issues I am always informed immediately.

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Review from Tracy J (Daughter of Resident) published on 3 November 2023 Submitted via Website
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The stress of facing not being able to care for your parent yourself is immense. Knowing she’s safe, happy, clean, respected and stimulated means the world. Mill House has beautiful surroundings yes. It puts five-star hotels to shame! But it’s the staff that make this place special. Every single staff member you meet, be it cleaners, cooks, office staff or caregivers, all are professional and for me most importantly kind.

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Review from Jenny A (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card
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My mum is a resident of The Mill House, and I am very pleased with the care she is provided with. The staff are all approachable, kind and caring. Activities are provided. Her room is spotless, and my mum is kept clean. The rooms are an excellent size, and the communal areas are bright and welcoming. I particularly like that we can spend time with Mum out of her room.

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Review from N T (Son of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

The Mill House is brilliant - like a five-star hotel! The first time that I walked around it I was blown away. There is no problem parking up when visiting. Lots of outdoor seating space. They have been looked after my father for 3 years and I have never had a problem whatsoever.

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Review from Glynis H (Friend of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Visited my friend in The Mill House today. I was delighted to find her very happy and settled in her new home. The purpose-built care home is lovely, stylish and comfortable. The bedrooms are comfortable and practical to spend time in. The large single beds look really comfortable, just what you need for a good sleep.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have vacancies for care at The Mill House and in The Mill Lodge care suites. Please contact The Mill House directly for further details.

News (7) & Events (0)

News
  • 12 Jun 2026

    Anchor care homes across the North, including The Mill House in Skipton are inviting local people to come together and enjoy the football this summer as they host World Cup...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across North Yorkshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive...

  • 27 May 2025

    Residents across Anchor care homes in Yorkshire created their own unique hats to help raise money for a dementia charity. Townend Close (Keighley), The Mill House Skipton, Gills Top (Grassington),...

Upcoming Events

There are no upcoming events for The Mill House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for The Mill House.

Meet the Team (4)

Sharleen Polley
Sharleen PolleyJob Title:Home ManagerJoined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.

As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.

Away from work, I love going long walks with my dog and going on holidays.

Jodi Carlisle
Jodi CarlisleJob Title:Deputy ManagerJoined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.

Alice Smith
Alice SmithJob Title:Deputy ManagerJoined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.

Jacqueline Ashley
Jacqueline AshleyJob Title:Home AdministratorJoined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.

The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.

When I am not at work I enjoy walking, wild swimming and being out in nature.

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