The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 51 Reviews
  • The Mill House, Skipton
The Mill House is a luxurious care home providing residential care and care for older people living with dementia.

This is on both a permanent basis and for shorter respite stays.

The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored support for veterans.

The Mill House is located in the heart of Skipton. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The home benefits from a number of sustainable features. The solar panels mean that the home can be fully powered from these during the summer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.

These prices are only a guideline, please contact The Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharleen Polley (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact The Mill House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (86)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors are welcome at The Mill House.

Parking

  • The home has parking on site, including disabled parking spaces.

The Mill House Reviews (51)

9.9

The Mill House has a Review Score of 9.9 (9.858) out of 10, based on 51 reviews in the last 2 years.
Over all time The Mill House has 51 reviews.

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Date Published
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Reviewer Connection to The Mill House
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Total of 51, showing 21-40
Review from Tracy T (Friend of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The improvement in our friend since he went to Mill House has been amazing. His state of mind, general wellbeing and mobility have improved.
The home generally is a lovely place. Staff are brilliant and the entertainment programme is brilliant.
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Review from C R (Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spent over 2 weeks here. Very comfortable and enjoyable stay. Very good trips out. Staff very good but some members shone.
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Review from E B (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned to The Mill House in early October after a couple of weeks in hospital. On discharge we were advised she was probably approaching the end of her life. Since her return to The Mill House she has received a high level of care and as each day has passed she has become stronger and her
health has improved. Her amazing improvement can only be put down to the gentle, supportive care and knowledge of the staff team who have looked after her with compassion and dignity.
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Review from G W (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and attention given to at the home have been five stars. The staff went above and beyond looking after her. As we live a distance away, it has been very reassuring that she has been in safe hands. The rooms and surroundings are excellent. Would recommend it without a doubt.
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Review from Jane C (Daughter of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive staff who really seem to care for Mum. Lovely welcoming atmosphere in the home.
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Review from Ali M (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came into Mill House, she has received outstanding care and support from all the staff at all times.
She absolutely loves being there amongst very friendly residents and made friends very quickly with both staff and guests.
The entertainment provided in the home is wonderful and Mum especially
loved the boat trip on the canal. The Mill House deserves a five star review. We couldn't have chosen a better place for Mum to enjoy her latter years. Thank you to everyone.
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Review from C S (Relative of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A smiling face from all the staff, for both visitor and resident, makes such a difference. Everyone seems so happy. What a change!
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Review from Sarah W (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked into The Mill House (on behalf of my parents) I was struck with the utter professionalism of every member of staff. My parents have been residents for three months, and this initial impression has not faltered. Every member of our family feels at home - ever our naughty cockapoo!
I couldn't be happier with the care, humour and professionalism of all.
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Review from A P (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been residents of The Mill House since August/September 2023. They have settled well into their environment, albeit on separate floors. They are well cared for and looked after. They have their nominated key workers who we can contact if we need to. However I do not understand why outdoor
furniture is not provided for residents whose rooms overlook the garden, this is provided for those in the apartments or rooms looking onto the canal. I have been informed that this is due to budgets. Surely a superior care home which has such great attention to detail in all aspects, should want the outside furniture to look the same!
Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to review The Mill House. I'm very happy to hear your overall experience with us has been excellent. We like to make sure our residents are as comfortable and happy as possible. Which is why we allow our residents to make their own decisions regarding their spaces, like what furniture stays and goes, and if they wish to buy or bring their own furniture in, so they can make their own spaces to relax in. Although we do provide all the essential furniture and linen needed, we also provide outside seating in our communal areas. With residents wanting different things for their outside spaces, we allow residents to make their own touches within these spaces. If you would like to make any more recommendations, please let me know, and I'll be happy to discuss them with you. Thank you.

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Review from Dorothy T (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Medicines are not always on time. Very frustrating.
Reply from Sharleen Polley, Manager at The Mill House

Thank you for providing feedback regarding The Mill House, and we are pleased that you rate all areas of our home as excellent. I appreciate your feedback and we have increased staffing to support the timely provision of medication.

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Review from Jennifer P (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in a beautiful comfortable home with easy access to the town. Very satisfied with the care given by the permanent staff however agency staff leave a lot to be desired and should have instructions on all aspects of carrying out care. The food varies depending on the chef-though the dishes are
too repetitive and not cooked to be appetising. Activities are limited when there are insufficient staff on duty. The outings are good.
Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues you've raised with me. We continue to recruit to our team and only employ agency staff when needed to support our colleagues to ensure our resident's care needs are supported. I have passed your feedback regarding food to our chef manager. We aim to provide daily, weekly and monthly activities with our residents' input.

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Review from I N (Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff - excellent, friendly and kind hearted. Always willing to help in any way.
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Review from E P (Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful. Positive experience.
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Review from Jo M (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent residential care home. Mum settled in immediately after a lengthy stay in hospital and staff are very caring, cheerful and understanding. Nothing is too much trouble for the staff. Facilities are like a 5-star hotel!
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Review from E B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind, caring staff who go out of their way to assist my mum in all her activities of daily living. Team leaders and managers always available and respond swiftly to any concerns or queries. Home is always immaculately cleaned and reception staff friendly and welcoming. Local GP seems very attentive
and staff inform me immediately with any concerns re my mum or changes to care. Very well-managed care home.
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Review from Suzanne W (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been under the care of the current manager for approximately 18 months. On arrival my mum had just been discharged from the hospital and was in poor condition, she had deteriorated physically and mentally during the hospital admission. As soon as she arrived I knew she was in safe and extremely
caring hands. My mum was nurtured and treated with dignity. Nothing was too much trouble. We began to gradually see our mum returning to her happy mischievous self. Her love of dance and music came back. She appears settled, and content and has a lovely relationship with the staff.
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Review from Stephanie S (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sisters and I feel very fortunate to have found such a lovely home for our parents. They moved in during the Summer of 2023 and have both settled very happily into this beautifully furnished, well laid out, extremely clean, comfortable and welcoming building. They enjoy a varied menu of good food,
there are a range of activities on offer throughout the week, and a beautiful garden to relax in or take a stroll around. However, what makes this home truly special is the manager's wonderful team of caring, friendly, approachable people who take the time to really get to know the residents as individuals and encourage them to be as independent as they are able to be. Mum and Dad are extremely well looked after, not just by the care staff but also by the cooks, housekeeping, admin and maintenance staff. Any queries or minor concerns have been dealt with promptly and sensitively.
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Review from E W (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention Mum receives is excellent. She is very happy living at The Mill House. The facility is brilliant. As we live away, it is very important for us to know that Mum is safe, secure and well looked after, with this we have no problems. Thank you to all staff for your continued support.
Much appreciated.
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Review from Karen M (Sister-in-law of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could write so much about how wonderful it was to find the team who run The Mill House. My sister-in-law moved with them from the old premises and has been happy and content from the day she took up residency, as have we. The care and attention she receives is second to none. The management is excellent
and filters down to a dedicated team. It truly is a beautiful experience just to visit and exceptional in every way. In all the homes I visited in my research, the management and team at The Mill House stood out leaps and bounds above the rest. All round, excellent.
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Review from T F (Nephew of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Short of one-to-one care for the residents, it’s hard to see how the overall care could be improved. Staff seem well motivated and patient, even in the most challenging situations. The individual rooms are very well-appointed (apart from a lack of drawers) and the common areas are comfortable and well-used.
There always seem to be activities going on when we visit with a lively atmosphere.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for The Mill House is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 604 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mill House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have one vacancy for care. Please contact The Mill House directly for further details.

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Awards / Recognitions (10)

Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.

Jodi

Jodi Carlisle

Job Title: Deputy Manager Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.

Alice

Alice Smith

Job Title: Deputy Manager Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.

Jacqueline

Jacqueline Ashley

Job Title: Home Administrator Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.

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