Charlton Lodge

3 Buttercup Road, Wantage OX12 7GD
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9.9 30 Reviews
  • Charlton Lodge, Wantage
Charlton Lodge is a new, purpose-built care home in Wantage, Oxfordshire. The experienced and dedicated team offer high-quality residential and dementia care on a permanent and respite basis. They also offer convalescent and compassionate end of life care.

Residents can enjoy a range of luxury facilities including a welcoming café, cinema room and hair and beauty salon. The bedrooms are individually decorated with a private, en-suite wet room. Many ground floor rooms have their own patio doors, opening directly onto the landscaped and secure gardens.

Located close to Wantage town, the lifestyle team at Charlton Lodge work hard to arrange a varied activity programme including trips out in the home’s minibus to local places of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1631
  • Self-Funded Residential Dementia Care: from £1721
  • RESPITE Self-Funded Residential Care: from £1841
  • RESPITE Self-Funded Residential Dementia Care: from £1931

These prices are only a guideline, please contact Charlton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carla Kell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Charlton Lodge Reviews (30)

9.9

Charlton Lodge has a Review Score of 9.9 (9.864) out of 10, based on 30 reviews in the last 2 years.
Over all time Charlton Lodge has 30 reviews.

Overall Experience
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Review from Rosie D (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous staff, lovely environment, a caring and warm place for all. My grandfather can often be confused and become slightly dis regulated and the staff are fantastic at making him feel safe and at home. We are always met with friendly smiles and when you walk into the home, it is clean and orderly.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and that you enjoy your visits to your grandfather.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Abi W (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm, attentive staff and a clean, welcoming environment. Always leave feeling assured that loved one is here-safe, and well cared for. Feels like a safe place that treats its residents with care and dignity.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience knowing you feel reassured your loved one is safe and well cared for.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from David H (Husband of Resident) published on 17 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
10 weeks ago my wife, who had been diagnosed with dementia, contacted Sepsis and after 14 days in hospital was discharged. However during that period she deteriorated both physically and mentally. Three weeks after she returned home, I was rushed into hospital to have my gallbladder removed, therefore
I could no longer be my wife's carer. Our daughter tried to find respite care, which proved difficult but while looking a leaflet for Charlton Lodge came through the letterbox. Within 2 hours had secured a place for my wife and she had a safe place to go while I recovered. Since then my wife has been extremely well looked after at Charlton Lodge and she has settled in and they are doing far more for her than I ever could. I am at peace, she is safe and loved by very caring staff. Because of her physical and mental difficulties, it's looking like her stay may be permanent and I will have no qualms in making Charlton Lodge her place of residence. She will be safe and well looked after.
Reply from Mark Young, Reviews Team at Charlton Lodge

Hi David thank you very much for taking the time to leave us feedback about your experience and for your kind comments - you and your wife are both part of the Charlton Lodge family and we are so pleased that she is now a permanent resident with us.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Katie B (Granddaughter of Resident) published on 16 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is so friendly & helpful whenever I visit my Grandad! I love to keep up to date with what he's up to on the social media page too. He seems settled and always has news to tell us from the week of fun activities :)
Reply from Mark Young, Reviews Team at Charlton Lodge

Hi Katie thank you very much for taking the time to leave us feedback about your experience and we are so happy to hear you watch our social media to see what your grand-dad is getting up to on a daily basis...
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Chris L (Husband of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered the Care home after a long period at home with dementia related issues with taking medication, diet and hygiene. These issues were dealt with in the first few weeks in Charlton Lodge.
Staff quickly recognised my wife's interests & used this knowledge to help her & open discussions.
The
room is spacious with easy access to the en-suite toilet/wash facilities and has a decent view from the window which provides some interest when the pupils are going to and from school (e.g. schools opposite & my wife was a teacher).
One minor criticism is that the 'app.' does not fully work on my laptop - although I can see photos I cannot read comments - probably my fault for not having a 'smart' phone!
Reply from Samantha Debenham, Reviews Team at Charlton Lodge

Thank you for sharing your experience and for your kind words about the care your wife has received since joining us at Charlton Lodge. We're glad to hear that our team was able to quickly address the challenges related to her medication, diet, and hygiene, and that they have taken the time to connect with her interests.We also appreciate your feedback regarding the app. We understand how important it is for families to stay informed and connected, and we're sorry to hear that the app hasn't been fully accessible on your laptop. While the app is designed primarily for smartphones, we recognise that this can create difficulties for some users. We would be happy to explore alternative ways to ensure you receive all updates and comments, so please do reach out to our team, and we'll do our best to support you.Thank you again for your honest feedback. It helps us improve the experience for all our residents and their families.

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Review from Pauline D (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked my dad into Charlton Lodge for a week of respite care whilst I had a short holiday with my husband.
We first had a visit to Charlton Lodge and Dad was not only impressed with the accommodation and facilities but actually excited about his planned stay there.
Dad had a wonderful time at
Charlton Lodge. He was particularly impressed by the staff at all levels saying they were very friendly, spent lots of time chatting to him, and even took him on the bus with 2 other residents to the town centre for a bit of shopping and coffee and cake which was super. He loved the cafe area in particular and also enjoyed his meals so much in the dining room with other residents. He had such a happy time there and said it felt like he had a holiday in a 5 star hotel surrounded by caring, fun people. We have re-booked for another stay in October and would highly recommend a visit if planning a respite break or permanent residency.
Thanks to all staff.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience, we are so pleased your Dad enjoyed his stay with us and look forward to welcoming him again later in the year.At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sarah G (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Charlton Lodge to be the most kind and supportive environment for Dad. His care is excellent and he is treated with respect and kindness by all of the staff who are also very kind and supportive to us as a family, communicating with us and helping us all to make this this best possible
time for Dad. It is always a pleasure to visit both him and the community at Charlton Lodge where there is always a warm welcome and a very happy Dad. I highly recommend this excellent home.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience we are so pleased you have entrusted your Dad with us.At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Joyce R (Daughter-in-law of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous welcome we received when attending the VE Day celebrations. All the staff were very friendly, kind and caring.
Amazing entertainment, tea, cakes, singing and dancing.
What amazing care my mother-in-law has received so far.
Would strongly recommend a visit.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience, we are pleased to hear you enjoyed our VE Day celebrations and hope you was lucky enough to be in the picture on the front of the Oxford Mail!At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M P (Daughter of Resident) published on 18 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Charlton Lodge, my father has been shown kindness, impeccable care and thoughtful interventions to make his day to day living as good as it can be. I have been impressed with all the staff, be they managers, reception team, carers, cleaners or maintenance - nothing is ever too much trouble.
Charlton Lodge is well organised, calm and welcoming. I would have no hesitation in recommending it to others. Thank you Charlton Lodge, it is so reassuring to know my father is safe and treated with respect and dignity.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and for choosing us to look after your dad. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alison H (Niece of Resident) published on 18 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place Charlton Lodge Care Home is, a welcoming and friendly place from the moment we walked in.
My Auntie stayed for 2 weeks respite care and enjoyed every minute or it.
The staff were attentive, kind and compassionate, the facilities are wonderful.
The food was good, activities
plentiful and even a few trips out on the minibus were very much enjoyed.
The modern, new building is so well designed and the bedrooms extremely spacious.
The Customer Relations Manager is very knowledgeable and helpful, all the staff were lovely.
We are now looking at long term care for our Auntie at Charlton Lodge and we know she will be in safe hands.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and your lovely feedback and high praise for the team - we are also pleased since leaving your review your aunt has now moved in with us on a permanent basis. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Julie B (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received such a warm welcome when my father arrived at Charlton Lodge in March. After a very unhappy experience elsewhere, he was immediately reassured & comforted by the genuinely caring staff. The contrast has been remarkable, & we all felt an instant sense of relief.
Dad receives excellent care
- he is washed & dressed daily with thoughtfulness & smells fresh & clean. The meals are delicious & he genuinely enjoys them. What really stands out is the staff - reception, admin, housekeeping, chefs & carers who all take the time to chat with him, look at photo albums, find sport/car tv programs, provide thoughtful activities & have a laugh with him. His love of the garden has been embraced & he's often outside in the sunshine, which he just loves.
Communication with our family has been excellent & reassuring, and I'm always warmly welcomed and kept updated during visits. Charlton Lodge has a truly caring team, and we are so grateful for their kindness and dedication
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and for your fantastic kind comments and thank you for entrusting us to look after your dad. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Claire D (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Dad to Charlton Lodge from another home and could not be more pleased with the level of care he has received. The staff have been amazing, very attentive and thoughtful and have gone out of their way to make sure he is happy. As visitors we are welcomed warmly and the dialogue between the
home and family has been excellent. I could not recommend this home more highly.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience it's such a pleasure for us to be trusted with your Dad and to see him flourish - thank-you again for your kind comments. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Lynne T (Sister of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
When my brother initially moved to Charlton lodge all seemed well. But after a few weeks things went horribly wrong. Although Careuk staff had assessed him, it became clear that they could not meet his complex needs. Horrifically last week the family were informed with half a days notice that he had
to leave. He has cerebral palsy, learning difficulties and early stage dementia. And the best interests meeting prior to his move said that he couldn't go home.
It was only the kindness and compassion of the deputy manager, who was proactiive in finding another home (not in the CareUK group), which saved the day. Other staff members obviously need to go on training courses urgently.
Reply from Samantha Debenham, Reviews Team at Charlton Lodge

Thank you for taking the time to share your feedback regarding Charlton Lodge. I am deeply sorry to hear that this was the experience that you and your brother faced during his stay at our home.

We sincerely apologise for not meeting your expectations in providing the care and support your brother requires. His specific needs, as you mentioned, are complex, and as such would require more specialised care than a residential home is able to provide.

We are incredibly grateful to our deputy manager for their dedication and compassion in finding another care home for your brother which best suits his needs. It’s our goal to always ensure the best possible outcomes for residents, and we are pleased that they were able to assist you during this challenging time.

Regarding your comment on staff training, we truly appreciate your feedback and recognise the need for continuous professional development. Please be assured we are committed to ensuring all our staff receive the appropriate training.

Once again, I am very sorry for the distress this situation has caused, and we will take your concerns on board as we work to improve the care and support that we offer.

Thank you for sharing your feedback with us, and I hope your brother has settled in well to his new home.

Best wishes,

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Review from Keren I (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came for a short stay at Charlton Lodge and liked it so much she didn't want to leave and has now become a permanent resident. The family are all so pleased as we get to spend quality time with her when we visit rather than spending our time arranging carers and doing household chores, shopping
etc.
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. We are very pleased that your mum decided she wanted to stay with us and that you are enjoying spending quality time together now rather than having to run errands and attend to daily chores.

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Review from Francesca E (Friend of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
By far one of the most welcome care homes I have ever walked into - the administer knew my friend like he was their family - so loving and warm. The atmosphere is amazing with all staff walking around with smiles on their faces eagerly awaiting to help anyone
My friend has done nothing but smile since
their arrival and it definitely makes the decision for their family a lot easier
Keep up the amazing work
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Joanna A (Friend of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have 2 of my friends in Charlton Lodge. One of my friends has been here since Christmas 2024 and my other friend since February 2025. They both love living here and when I come in it's so lovely to see both so happy and the carers can't do enough for them with support, care + activities.
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, we are pleased to be able to look after your friends and enjoy your regular visits along with your dog.

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Review from P B (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were so pleased how our mum was looked after when she was admitted after a recent health scare. She was so happy with her stay and the family were reassured she was in the right place to help get her back on her feet - we can't recommend the home highly enough.
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that we were able to help the family in your time of need - we look forward to welcoming you again in the future.

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Review from Victoria H (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked mum in for respite so my dad and myself could have a break and mum could get the care she needs.
Mum has Alzheimer's and the staff at the care lodge have been amazing with her. She had such a positive time we decided to extend the respite and hopefully we can have her there full time in
the future.
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. We are so pleased your mother has settled with us so well after her initial respite stay and so pleased you have decided for her to stay with us for the foreseeable future.

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Review from Wendy W (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing care home. Beautifully decorated and laid out. All the staff are very friendly and extremely caring to residents and family members. Mum is very settled in the home and my Dad visits about 3 times a week, he is made to feel very welcome.
Reply from Mark Young, Reviews Team at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience. We are so pleased you mother has settled so well with us here at Charlton Lodge and that your father is able to visit her regularly and be part of our extended family.

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Review from Francis J (Relative of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank Charlton Lodge enough!
Even before moving in, the staff had shown nothing but respect and care for our family. They are clearly in the right job!
The home is amazing, so clean and very posh. We are always made welcome when we visit.
We missed the grand opening, but the pictures look
great. We are looking forward to seeing what they put on for the residents next!
Keep up the great work.
Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience. Another lovely review you are always welcome to visit us and please follow our Facebook page to see all the exciting things we get up to here at Charlton Lodge

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Charlton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Charlton Lodge is calculated as follows: ( (329 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 354 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlton Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Carla

Carla Kell

Job Title: Home Manager Joined: 2024

I’m excited by the challenge of working at a newly commissioned care home.


A good Home Manager needs to be calm, patient, proactive, and empathetic. I understand through extensive experience that the small details make a huge difference. I’m always happy to talk through any questions or concerns residents or their families have.


I value being a trusted face within the home and the wider community. I like to get to know everyone I meet, whether it’s residents, families, colleagues, health professionals or entertainers. I enjoy these informal moments and these conversations are what hold a home together.


I ensure the home offers a safe, stimulating, and fun place to spend time in. It’s a place where CQC standards are maintained or exceeded at all times. My priority is to create an open, positive, and inclusive atmosphere. A home that advocates dignity, independence, choice, and self-fulfilment for all residents.


I strive to ensure my team always provides the professional and empathetic care everyone deserves. Under my leadership with a previous team, we won the ‘The Team of the Year’ and ‘West Berkshire Business of the Year’ awards.


I’m married with two grown-up children and I’m a keen runner. I love walking our dog or enjoying chilling out with a coffee after some retail therapy.

Frequently Asked Questions about Charlton Lodge

What types of Care is Charlton Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlton Lodge have?

There are 72 Single Rooms.

What are the Facilities & Services at Charlton Lodge?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Lodge to the centre of Wantage?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Lodge to verify any information. View our terms and conditions. Charlton Lodge has an Enhanced Service - more info.