Charlton Lodge

3 Buttercup Road, Wantage OX12 7GD
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9.9 43 Reviews
  • Charlton Lodge, Wantage
Charlton Lodge is a new, purpose-built care home in Wantage, Oxfordshire. The experienced and dedicated team offer high-quality residential and dementia care on a permanent and respite basis. They also offer convalescent and compassionate end of life care.

Residents can enjoy a range of luxury facilities including a welcoming café, cinema room and hair and beauty salon. The bedrooms are individually decorated with a private, en-suite wet room. Many ground floor rooms have their own patio doors, opening directly onto the landscaped and secure gardens.

Located close to Wantage town, the lifestyle team at Charlton Lodge work hard to arrange a varied activity programme including trips out in the home’s minibus to local places of interest.
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Care Provided by Charlton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1631
  • Self-Funded Residential Dementia Care: from £1726
  • RESPITE Self-Funded Residential Care: from £1841
  • RESPITE Self-Funded Residential Dementia Care: from £1936

These prices are only a guideline, please contact Charlton Lodge to find out the exact price for your requirements.

Contact Charlton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Charlton Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carla Kell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Charlton Lodge Reviews (43)

9.9

Charlton Lodge has a Review Score of 9.9 (9.882) out of 10, based on 43 reviews in the last 2 years.
Over all time Charlton Lodge has 43 reviews.

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Review from Joyce R (Daughter-in-law of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous welcome we received when attending the VE Day celebrations. All the staff were very friendly, kind and caring.
Amazing entertainment, tea, cakes, singing and dancing.
What amazing care my mother-in-law has received so far.
Would strongly recommend a visit.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience, we are pleased to hear you enjoyed our VE Day celebrations and hope you was lucky enough to be in the picture on the front of the Oxford Mail!At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from M P (Daughter of Resident) published on 18 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Charlton Lodge, my father has been shown kindness, impeccable care and thoughtful interventions to make his day to day living as good as it can be. I have been impressed with all the staff, be they managers, reception team, carers, cleaners or maintenance - nothing is ever too much trouble.
Charlton Lodge is well organised, calm and welcoming. I would have no hesitation in recommending it to others. Thank you Charlton Lodge, it is so reassuring to know my father is safe and treated with respect and dignity.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and for choosing us to look after your dad. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Alison H (Niece of Resident) published on 18 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place Charlton Lodge Care Home is, a welcoming and friendly place from the moment we walked in.
My Auntie stayed for 2 weeks respite care and enjoyed every minute or it.
The staff were attentive, kind and compassionate, the facilities are wonderful.
The food was good, activities
plentiful and even a few trips out on the minibus were very much enjoyed.
The modern, new building is so well designed and the bedrooms extremely spacious.
The Customer Relations Manager is very knowledgeable and helpful, all the staff were lovely.
We are now looking at long term care for our Auntie at Charlton Lodge and we know she will be in safe hands.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and your lovely feedback and high praise for the team - we are also pleased since leaving your review your aunt has now moved in with us on a permanent basis. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Julie B (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received such a warm welcome when my father arrived at Charlton Lodge in March. After a very unhappy experience elsewhere, he was immediately reassured & comforted by the genuinely caring staff. The contrast has been remarkable, & we all felt an instant sense of relief.
Dad receives excellent care
- he is washed & dressed daily with thoughtfulness & smells fresh & clean. The meals are delicious & he genuinely enjoys them. What really stands out is the staff - reception, admin, housekeeping, chefs & carers who all take the time to chat with him, look at photo albums, find sport/car tv programs, provide thoughtful activities & have a laugh with him. His love of the garden has been embraced & he's often outside in the sunshine, which he just loves.
Communication with our family has been excellent & reassuring, and I'm always warmly welcomed and kept updated during visits. Charlton Lodge has a truly caring team, and we are so grateful for their kindness and dedication
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and for your fantastic kind comments and thank you for entrusting us to look after your dad. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Claire D (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Dad to Charlton Lodge from another home and could not be more pleased with the level of care he has received. The staff have been amazing, very attentive and thoughtful and have gone out of their way to make sure he is happy. As visitors we are welcomed warmly and the dialogue between the
home and family has been excellent. I could not recommend this home more highly.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience it's such a pleasure for us to be trusted with your Dad and to see him flourish - thank-you again for your kind comments. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Lynne T (Sister of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
When my brother initially moved to Charlton lodge all seemed well. But after a few weeks things went horribly wrong. Although Careuk staff had assessed him, it became clear that they could not meet his complex needs. Horrifically last week the family were informed with half a days notice that he had
to leave. He has cerebral palsy, learning difficulties and early stage dementia. And the best interests meeting prior to his move said that he couldn't go home.
It was only the kindness and compassion of the deputy manager, who was proactiive in finding another home (not in the CareUK group), which saved the day. Other staff members obviously need to go on training courses urgently.
Reply from Samantha Debenham, Reviews Team at Charlton LodgeThank you for taking the time to share your feedback regarding Charlton Lodge. I am deeply sorry to hear that this was the experience that you and your brother faced during his stay at our home.

We sincerely apologise for not meeting your expectations in providing the care and support your brother requires. His specific needs, as you mentioned, are complex, and as such would require more specialised care than a residential home is able to provide.

We are incredibly grateful to our deputy manager for their dedication and compassion in finding another care home for your brother which best suits his needs. It’s our goal to always ensure the best possible outcomes for residents, and we are pleased that they were able to assist you during this challenging time.

Regarding your comment on staff training, we truly appreciate your feedback and recognise the need for continuous professional development. Please be assured we are committed to ensuring all our staff receive the appropriate training.

Once again, I am very sorry for the distress this situation has caused, and we will take your concerns on board as we work to improve the care and support that we offer.

Thank you for sharing your feedback with us, and I hope your brother has settled in well to his new home.

Best wishes,
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Review from Keren I (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came for a short stay at Charlton Lodge and liked it so much she didn't want to leave and has now become a permanent resident. The family are all so pleased as we get to spend quality time with her when we visit rather than spending our time arranging carers and doing household chores, shopping
etc.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. We are very pleased that your mum decided she wanted to stay with us and that you are enjoying spending quality time together now rather than having to run errands and attend to daily chores.
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Review from Francesca E (Friend of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
By far one of the most welcome care homes I have ever walked into - the administer knew my friend like he was their family - so loving and warm. The atmosphere is amazing with all staff walking around with smiles on their faces eagerly awaiting to help anyone
My friend has done nothing but smile since
their arrival and it definitely makes the decision for their family a lot easier
Keep up the amazing work
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Joanna A (Friend of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have 2 of my friends in Charlton Lodge. One of my friends has been here since Christmas 2024 and my other friend since February 2025. They both love living here and when I come in it's so lovely to see both so happy and the carers can't do enough for them with support, care + activities.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, we are pleased to be able to look after your friends and enjoy your regular visits along with your dog.
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Review from P B (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were so pleased how our mum was looked after when she was admitted after a recent health scare. She was so happy with her stay and the family were reassured she was in the right place to help get her back on her feet - we can't recommend the home highly enough.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that we were able to help the family in your time of need - we look forward to welcoming you again in the future.
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Review from Victoria H (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked mum in for respite so my dad and myself could have a break and mum could get the care she needs.
Mum has Alzheimer's and the staff at the care lodge have been amazing with her. She had such a positive time we decided to extend the respite and hopefully we can have her there full time in
the future.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. We are so pleased your mother has settled with us so well after her initial respite stay and so pleased you have decided for her to stay with us for the foreseeable future.
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Review from Wendy W (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing care home. Beautifully decorated and laid out. All the staff are very friendly and extremely caring to residents and family members. Mum is very settled in the home and my Dad visits about 3 times a week, he is made to feel very welcome.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. We are so pleased you mother has settled so well with us here at Charlton Lodge and that your father is able to visit her regularly and be part of our extended family.
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Review from Francis J (Relative of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank Charlton Lodge enough!
Even before moving in, the staff had shown nothing but respect and care for our family. They are clearly in the right job!
The home is amazing, so clean and very posh. We are always made welcome when we visit.
We missed the grand opening, but the pictures look
great. We are looking forward to seeing what they put on for the residents next!
Keep up the great work.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience. Another lovely review you are always welcome to visit us and please follow our Facebook page to see all the exciting things we get up to here at Charlton Lodge
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Review from Lauren D (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent two weeks at Charlton Lodge while we had a holiday. She was very comfortable and happy while staying there. She joined in with the activities, something we did not expect, made friends with other residents and enjoyed many films in the cinema.
I felt the care team were interested in her,
and they made the transition from home to care home so easy for me and reassuring for mum.
The furnishings and facilities are second to none, and the cafe is a wonderful temptation in between meals.
We have no hesitation in using the home in the future, knowing how wonderful Mum's care was.
Reply from Mark Young, Reviews Team at Charlton Lodgethank you very much for taking the time to leave us feedback about your experience. We are so pleased your mother enjoyed her stay with us and also that she asked to stay a few more days at the end of her initial respite period - we look forward to welcoming her again next month.
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Review from D A (Partner of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My former partner stayed at Charlton Lodge for the whole of January 2025 whilst her permanent live-in carer took a well deserved and overdue holiday. I visited her several times in this month, and was always impressed by the friendliness and helpfulness of every member of staff that I met and talked
to. The facilities are excellent for both resident and visitor. The staff were attentive and professional with my former partner at all times, and she was happy and contented whilst at the home. I would be very happy for her to stay at this excellent care home again.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience we were so pleased you were made to feel welcome on your visits and look forward to seeing you all again soon. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from C S (Friend of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have chosen a better care home. The staff are all incredibly kind and caring and show a genuine interest in their residents, family and friends. The home itself is beautiful and it's obvious a lot of thought has gone into making a homely atmosphere, with easy access to all areas. It's such
a relief and comfort to see how our loved one is being looked after.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and we are pleased to hear about your positive comments about our staff who enjoy what they do. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from G W (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we have visited the staff have been so friendly and welcoming. We have always been offered refreshments. All the staff we have met so far seem very kind and caring and definitely seem to have the residents needs and requirements as their priority. The home seems more like a hotel than a care
home.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and for your wonderful comments. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Mark R (Friend of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always very welcoming whenever I visit, always offering refreshments, very kind and considerate. Facilities look very homely and residents appear very well cared for. Have been regularly visiting a friend, who is now a resident, and also recommended the facility to others, with another friend
recently attending the stroke sufferers get together and my mother in law attending the dementia cafe / get together, both thoroughly enjoyed their time there.
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience here at Charlton Lodge we are pleased to hear your wonderful comments about your visits to Charlton Lodge. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Megan D (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad suddenly became quite unwell and I quickly had to find somewhere for him to be cared for. I looked around a few of the different homes in the area and I just got a good gut feeling as soon as I walked into Charlton Lodge. One staff member greeted me and was super friendly and gave me a detailed
tour around the place answering any questions that I had. All of the staff that I've met have been very welcoming and have looked after my dad by putting his safety and best interests first. The manager has been very attentive at what my dad needs to make his recovery as quickly and smoothly as possible and has been amazing at keeping me in the loop as I don't currently live in the country. I could not recommend Charlton Lodge enough!
Reply from Mark Young, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and that you chose us for your father. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from J R (Grandson of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is beautifully furnished and modern. My grandmother is extremely happy with the staff and services. All the staff are very friendly. They all have a personal relationship with residents and provide excellent care. It is very clean and tidy. In the summer it will be beautiful, there are
plenty of outside spaces that allow for privacy. Would highly recommend.
Reply from Reviews Team, Reviews Team at Charlton LodgeThank you very much for taking the time to leave us feedback about your experience and for the lovely feedback. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Charlton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Charlton Lodge is calculated as follows: ( (465 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 501 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlton Lodge is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (111)

Meet the Team (1)

Carla

Carla Kell

Job Title: Home Manager Joined: 2024

I’m excited by the challenge of working at a newly commissioned care home.


A good Home Manager needs to be calm, patient, proactive, and empathetic. I understand through extensive experience that the small details make a huge difference. I’m always happy to talk through any questions or concerns residents or their families have.


I value being a trusted face within the home and the wider community. I like to get to know everyone I meet, whether it’s residents, families, colleagues, health professionals or entertainers. I enjoy these informal moments and these conversations are what hold a home together.


I ensure the home offers a safe, stimulating, and fun place to spend time in. It’s a place where CQC standards are maintained or exceeded at all times. My priority is to create an open, positive, and inclusive atmosphere. A home that advocates dignity, independence, choice, and self-fulfilment for all residents.


I strive to ensure my team always provides the professional and empathetic care everyone deserves. Under my leadership with a previous team, we won the ‘The Team of the Year’ and ‘West Berkshire Business of the Year’ awards.


I’m married with two grown-up children and I’m a keen runner. I love walking our dog or enjoying chilling out with a coffee after some retail therapy.

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