Fairfax Manor Care Home

28 Wetherby Road, Harrogate HG2 7SA
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9.9 32 Reviews
  • Fairfax Manor Care Home, Harrogate
Fairfax Manor is an elegant care home that opened in February 2024. This beautiful home offers a range of outstanding facilities for all to enjoy. Decorated to an exceptionally high standard, the home provides high quality residential and dementia care, delivered by a dedicated and compassionate team. Each team member has been chosen for their qualities and commitment to providing person centred care to all who live in the home.

The home has 90 beautifully decorated ensuite bedrooms, many with doors opening on to landscaped gardens and patios. Fairfax Manor has recently been selected as one of four finalists for the Knight Frank Luxury Care Home Award 2025, from a list of 150 care homes.

This exceptional home offers a choice of lounges and cosy corners to relax or socialise with friends. The home has a cinema, activities room, and even its own pub!

Families and friends can meet for cappuccino and cake in The Orangery cafe; residents can enjoy delicious and nutritious meals in the stunning dining rooms and bistro. The home also has a salon for pampering and hair appointments.

Fairfax Manor truly is a place anyone would be proud to call home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660

Fees vary according to the chosen room and are subject to assessment. LA rates are accepted with a top up. Please discuss with the home.

These prices are only a guideline, please contact Fairfax Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lucy Gradwell (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • Welcome visitors to the home.

Parking

  • Parking on site.

Fairfax Manor Care Home Reviews (32)

Total of 32, showing 21-32
9.9

Fairfax Manor Care Home has a Review Score of 9.9 (9.859) out of 10, based on 32 reviews in the last 2 years. Over all time Fairfax Manor Care Home has 32 reviews.

Overall Experience

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Date Published

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Review from J F (Respite Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and the staff were caring in their duties and supper during my brief stay in October 2024.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you were when you stayed with us, the team will be pleased to hear your wonderful comments.

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Review from Elaine S (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Fairfax Manor for respite care following a fall. The care she received was absolutely brilliant. She was totally respected as an individual and given an extremely high standard of care.

Reply from Gilliant Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for reviewing Fairfax Manor. We're so pleased to hear that your mother had a good stay with us. Our team strives to deliver a high level of care as you have described. I will pass your feedback on to them.

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Review from S B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very pleasant stay at Fairfax Manor. He was well looked after and the staff were all helpful and polite. They were all very friendly and enjoyed the banter. The facilities are really good and his room was very clean. He was very happy there. He was in the home for respite and would definitely
consider staying there again.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for your review of our home. We are so pleased that your father enjoyed his stay with us. The team at Fairfax Manor prides itself on providing excellent service and care so it is always lovely to hear such feedback. Thank you again.

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Review from E B (Power of Attorney of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so very lucky to have got our friend into Fairfax Manor Care Home. Everything was second to none but the main assets are the staff and management. Without them, no care home would be the same. They work tirelessly to ensure that all resident's needs are met with dignity and grace. What makes
the home stand out from the rest are the management and the staff. Yes, the furnishings are wonderful, food delicious etc etc. The staff are extraordinary and I trust will be treated by upper management in the same way as they treat and care for the residents. Their care and attention to detail under sometimes quite difficult circumstances did not go unnoticed. Our friend loved being in Fairfax Manor and we cannot thank them all enough.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for taking the time to review Fairfax Manor Care Home. Your feedback on our home and, most importantly, our dedicated team is wonderful to hear. We will be sure to pass your observations and kind words on to our team members and support office.

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Review from R D (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited many face facilities before choosing Fairfax Manor for our mum. From the minute we walked through the door we were quickly made to feel welcome. They made the whole process of getting mum to stay there very easy and we really felt we were all in good hands. Mum settled in very
well even with dementia. She is treated with lots of reassurance and empathy. We really can't fault the facilities, cleanliness, rooms and the food quality. It feels like a hotel, not a care home. So much so that mum thinks she is on holiday every day!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for your lovely review. We are so pleased to hear how happy you, your family and your mum are with the facilities and care at Fairfax Manor. We will pass your feedback on to our team.

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Review from Mike J (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for a week's respite. We had a look at various care homes, but we settled on Fairfax as the environment looked really good for him and it was close to where he lives. We definitely made the right decision and Dad was really happy. We didn't think he'd come back. From the moment he arrived,
we could see the effort, kindness and care that everyone showed him. We were shown around, given a coffee and introduced to the staff who would be looking after him. It was clear that all the staff couldn't do enough during his time there. Since he left, he hasn't stopped talking about his positive experience including the other residents he met, the facilities and all the nurses. He especially liked the live music act that played. Thank you!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for your kinds words. I'm so glad that Dad enjoyed his respite stay at Fairfax Manor. I will be sure to pass your feedback on to our team.

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Review from N B (Nephew of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our lovely home. I am sorry there are a couple of areas which seem to have a level of dissatisfaction and so I will call you directly to try to help and resolve any concerns that you have.

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Review from L B (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy and content in Fairfax Manor Care Home. I thought we were losing her but she has survived. The atmosphere is very positive, the staff clearly understand her needs and have adapted her care accordingly. I don't know about activities as I am not there and in terms of value for money,
I have nothing to compare with. Thank you to the staff for giving Mum a new lease of life and something to live for.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our home. We are thrilled with how well Mum has settled and is enjoying her new home.

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Review from A L (Wife of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What a beautiful place it is everything has been thought of for the comfort of the residents. My husband was in the care home for a week's respite. I know how testing he would be for the staff as he has alzheimers. He was well cared for. I enjoyed my rest and hope to return him again in the near future.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our home. We are glad you enjoyed your break and look forward to welcoming you and your husband back in the future.

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Review from Isobel D (Friend of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of meeting the Fairfax Manor team. They have all been amazing, they are welcoming, polite and caring. They go above and beyond for all the residents and care about them as if they’re family. It is a lovely atmosphere there and I couldn’t recommend it more.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for your wonderful review of our home, I will share your feedback with the team who will be delighted to hear this

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Review from Debbie A (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairfax Manor is a gold-standard care home. It looks like a five-star hotel but has the warmth of a family home. I cannot speak highly enough of all the staff that work there, they all show such compassion and caring towards all the residents and create such a happy environment. My mum has lived there
for six weeks now and is just so happy when I ask her if she likes living there she always says “I love it”! Both me and my brother are so pleased that she is being so well looked after. I cannot speak highly enough of the lovely place but most of all the truly dedicated, caring staff. Exceptional!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

The team were delighted to receive your review, thank you so much for your wonderful review of our home. We are thrilled with how well your mum is enjoying her new home.

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Review from Samantha H (Friend of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well-designed. The staff couldn’t be more accommodating and friendly. The home is always buzzing and all service users are made to feel a part of it as much or as little as they like. Just a warming bright atmosphere. It’s a pleasure to visit.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for your lovely feedback, it is wonderful to hear how happy your are with our home

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Fairfax Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Fairfax Manor Care Home is calculated as follows: ( (337 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 382 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfax Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Sharon

Sharon Oldfield

Job Title: General Manager

Joined: 2025

I am delighted to be at Fairfax Manor as Home Manager. With a background in both the NHS and Social Care sectors since 2009, I bring extensive experience in leading and developing high-quality care services.


Before joining Fairfax Manor, I managed a 100-bed care home in the local area, where I was proud to support the team in achieving a CQC Outstanding rating in the domains of well-led, caring, and responsive. I hold a Level 5 Diploma in Leadership and Management in Social Care and have been honoured with both regional and national recognition, including awards for Front Line Leader and Regional Registered Manager.


I am passionate about creating a safe, compassionate, and responsive environment where residents feel valued and supported. I believe that well-trained, happy staff are at the heart of excellent care, and I am committed to ensuring both residents and colleagues flourish here at Fairfax Manor.


Outside of work, I live in Harrogate with my husband of over 30 years, Paul, along with our two grown-up sons and a lively mix of pets. In my spare time, I enjoy spending time with family and friends and feel very fortunate to love the work I do every day.

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