West Wood Care Home - Avery Collection

My wife, Julia, has been in West Wood Care Home for 14 months. She has dementia and is barely able to walk, so has to be taken around by wheelchair. She is very happy, has a lovely room, enjoys the food and eats nearly all of every meal. There are regular activities and entertainment and she loves the visiting singers and musicians. All the carers that have been involved with Julia have been wonderful and it is a great peace of mind to me and our family to know she is being well looked after. I visit Julia every day so I also am up to speed with what is happening. Once a month a give an illustrated talk to the residents on wildlife - just pleased to do my bit. Richard Porter.

The carers are very good and so are the cleaners and so is admin. Everyone is helpful and also maintenance, although hot water has been off 7 times this winter and heating 3 times (during night).

I cannot praise West Wood highly enough. Everyone was friendly, kind, caring, instinctively creating a warm family atmosphere. Reception/Office staff were always welcoming, thoughtful & available. Food, cleanliness and maintenance were provided to an exceptionally high standard by cheerful yet sympathetic people. The Care & Activities staff were faultless, always gentle, willing, helpful & compassionate, treating my Aunt as an individual, learning her personality & interests. Every personal & medical need was met with humanity yet professionally. Their quiet care was outstanding & particularly poignant as she declined. Knowing she was in safe hands was such a relief. I also felt deeply supported & cared for especially in her final days when the compassion & understanding were overwhelming. I will never forget the dignity & respect shown to Aunty at the end and on leaving West Wood. Thank you isn't enough.

I cannot praise this home highly enough. It really is home. Immaculately clean and airy. The meals and meal choices are excellent. The care and communication is very good with balance between efficiency and being friendly and supportive. Sadly it was end of life care for my Aunty and the support and sensitivity was moving. Quietly efficient and nothing was too much trouble. Thank you so much everyone. I really am struggling to put my appreciation into words. My darling Aunt was cared for by angels. I feel you are now friends.

The respect shown from the staff when the funeral cortege left the home was very moving, the hospitality at the wake was amazing. Thank you from the bottom of our hearts. Sue x

First the staff are compassionate, professional and totally dedicated to the happiness and well being of the residents. The home is a five star hotel with care. We never thought that mum could afford to live in such luxury. We cannot find a single fault. We are overwhelmed by Mum's new home.

I feel so welcome to visit at anytime. The home is always clean and so well equiped. I have enjoyed going to the lounge with my friend for activities which are so professional. The staff are so kind and open and dedicated to making sure it is a home from home. Sometimes it is difficult to remember that it is not a hotel as everything is done in a respectful and subtle way.

The staff here are incredible , my mum is so happy and well cared for. Thank you so much for making my mums Birthday so special, you cannot imagine how you made the rest of the family feel by giving her such a wonderful time. Thank you so so much.

We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.

The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.

It's never an easy decision moving a loved one into care, but knowing they're in such safe and caring hands has been a huge comfort to our family. I honestly couldn't recommend Westwood more highly - they're a credit to what proper care should be.

Mum moved in in early September and transformation has been incredible. She looks so much better with greater attention to her hygiene, care clothes and making sure she looks presentable. Her clothes are being cared for just like at home. She is laughing and engaging again as a result of the great carers who engage well and understand how to communicate with her and take the time to do so. The activity programme has also reignited her interest and happiness. Couldn't have wished for a better outcome changing care homes. Feel like we have Mum back again!!!

It's a really lovely home just 2 small things be nice to have small fridge and internet socket

Couldn't imagine a nicer place.

As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!

My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.

The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.

My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!

It's definitely a 6 star service.

I never thought my mother would settle in a home, but she genuinely loves West Wood!