West Wood Care Home - Avery Collection

1 West Wood Road, Sheringham NR26 8AP
Review Us
9.3 14 Reviews
  • West Wood Care Home - Avery Collection, Sheringham
West Wood Care Home - Avery Collection based in Sheringham, Norfolk offers residential, respite and dementia care in a welcoming home.

The 70-bed care home provides a friendly, comfortable home.

Highly-trained staff ensure quality care, delicious meals and a variety of activities for residents to enjoy.
Show West Wood Care Home - Avery Collection on the Map

Care Provided by West Wood Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1325
  • Self-Funded Residential Dementia Care: from £1395

These prices are only a guideline, please contact West Wood Care Home - Avery Collection to find out the exact price for your requirements.

Contact West Wood Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact West Wood Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Bunter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

West Wood Care Home - Avery Collection Reviews (14)

9.3

West Wood Care Home - Avery Collection has a Review Score of 9.3 (9.254) out of 10, based on 14 reviews in the last 2 years.
Over all time West Wood Care Home - Avery Collection has 14 reviews.

Overall Experience
  • 10
  • 0
  • 3
  • 0
  • 1
Date Published
  • 14
  • 9
  • 13
  • 14
  • 0
Reviewer Connection to West Wood Care Home - Avery Collection
  • 5
  • 5
  • 2
  • 1
  • 1
Total of 14, showing 1-14
Review from Sue B (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are incredible , my mum is so happy and well cared for. Thank you so much for making my mums Birthday so special, you cannot imagine how you made the rest of the family feel by giving her such a wonderful time. Thank you so so much.
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection
Thank you for your review and acknowledgement of the team at the home, we aim to make every residents birthdays, as special as they are!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E W (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly
and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.
Reply from Dawn Bunter, Home Manager at West Wood Care Home - Avery Collection
Thank you so much for taking the time to share this wonderful review. We are delighted to hear that your neighbour's stay with us was such a positive experience, especially during an important period…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona L (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum & Dad stayed for a weeks respite. The staff were amazing, very welcoming, friendly and attentive. The rooms are beautifully presented & comfortable. Mum really enjoyed joining in with some of the activities & it gave her the rest and respite from constantly caring for my dad who has Alzheimer's.
Dad enjoyed a morning in the cinema room watching one of his favourite old movie musicals & they both enjoyed sitting outside in the gardens.
During their stay it happened to be their 60th wedding anniversary & all the staff went above & beyond to make their day special. As a family we enjoyed lunch together in the private dining room which had been thoughtfully decorated with Diamond Anniversary balloons & banners. The staff had all signed a card & at tea time they were given a special anniversary cake.
The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Friend of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member has been at Westwood for a while now, and I honestly can't thank the team enough for everything they do. From day one, the staff have been so kind, patient and caring - nothing is ever too much trouble for them. You can tell how much pride they take in their work and how much they genuinely
care about the residents. The manager and the whole team go above and beyond every single day, and it really shows in the atmosphere of the home - it's warm, welcoming and full of love.
It's never an easy decision moving a loved one into care, but knowing they're in such safe and caring hands has been a huge comfort to our family. I honestly couldn't recommend Westwood more highly - they're a credit to what proper care should be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz W (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in in early September and transformation has been incredible. She looks so much better with greater attention to her hygiene, care clothes and making sure she looks presentable. Her clothes are being cared for just like at home. She is laughing and engaging again as a result of the great carers
who engage well and understand how to communicate with her and take the time to do so. The activity programme has also reignited her interest and happiness. Couldn't have wished for a better outcome changing care homes. Feel like we have Mum back again!!!
Reply from Dawn Bunter, Genera Manager at West Wood Care Home - Avery Collection
Thank you so much for taking the time to share such a heartfelt review. We're absolutely delighted to hear about your mum's transformation and how well she's settled in since joining us. It's…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Friend of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I agree fully with my friend no fault of staff they go above and beyond
As usual it's the people at the top
It's a really lovely home just 2 small things be nice to have small fridge and internet socket
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection
We welcome and appreciate all feedback, here at Westwood and should you wish to discuss in further, please do not hesitate to contact the home's manager directly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Niece of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a lovely place, serene with beautiful rooms and attentive, caring staff.
Couldn't imagine a nicer place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Friend of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending
in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection
Thank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert W (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes
are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Next of Kin) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am
not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't
feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!
Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection
Thank you so much for your review. We were all so happy to hear that your Dad is doing so well being back at home. Thank you for the painted picture that was left, this will be cherished by all of us…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at West Wood since December 2024. The home is perfect in everyway. The rooms are spacious and light, meals are fantastic. Staff are amazing with my mother and cater to all her needs and wishes. I've never seen her smile so much since my father passed away.
The management team are
wonderful, always smiling and happy to help.
It's definitely a 6 star service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sophia S (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping my mother to choose full time care was a hard decision to make, but the whole West Wood team have been amazing! Nothing is too much trouble. My mother is so well looked after, and she adores all the people who care for her. The quality of the staff is exceptional, caring, efficient and on top
of everything.
The biggest decision my mother now has to make, is what to have for lunch! The food is excellent too, all home cooked and varied. I feel I have got my mother back, she is more relaxed and happier than I have seen her in years! I also love that West Wood has a really good connection with the local surgery, with a GP popping in weekly.
The purpose built building is beautiful, clean and spacious, with some lovely touches -like the big lounges, the hydro bath and cinema. The garden will be lovely in the summer.
I never thought my mother would settle in a home, but she genuinely loves West Wood!
Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection
Thank you for your kind words. We look forward to continuing to provide care and support in the best way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie W (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today we came to see our friend in this wonderful new care home, first impressions - staff are warm and friendly and our friend looks happy and so well looked after, the premises are so roomy and comfortable and the garden a lovely space to catch the Autumn sunshine, it has a lovely feel to it, a place
to definitely enjoy life and Sheringham has a lovely town to explore.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.254)

Overview of Review Score

The Review Score of 9.3 (9.254) out of 10 for West Wood Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.540 for West Wood Care Home - Avery Collection is calculated as follows: ( (120 Excellents x 5) + (22 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 163 Ratings = 4.54
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.714 Points relating to the number of positive Reviews for West Wood Care Home - Avery Collection is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 10 Positive Reviews ÷ 14 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about West Wood Care Home - Avery Collection

What types of Care is West Wood Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Wood Care Home - Avery Collection have?

There are 70 Single Rooms.

What are the Facilities & Services at West Wood Care Home - Avery Collection?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Wood Care Home - Avery Collection to the centre of Sheringham?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Wood Care Home - Avery Collection to verify any information. View our terms and conditions. West Wood Care Home - Avery Collection has an Enhanced Service - more info.