West Wood Care Home - Avery Collection

1 West Wood Road, Sheringham NR26 8AP
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7.9 7 Reviews
  • West Wood Care Home - Avery Collection, Sheringham
West Wood Care Home - Avery Collection based in Sheringham, Norfolk offers residential, respite and dementia care in a welcoming home.

The 70-bed care home provides a friendly, comfortable home.

Highly-trained staff ensure quality care, delicious meals and a variety of activities for residents to enjoy.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Person in charge

  • Erica Miners (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)

West Wood Care Home - Avery Collection Reviews (7)

7.9

West Wood Care Home - Avery Collection has a Review Score of 7.9 (7.926) out of 10, based on 7 reviews in the last 2 years. Over all time West Wood Care Home - Avery Collection has 7 reviews.

Overall Experience

  • 4
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  • 2
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  • 1

Date Published

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Review from C M (Friend of Resident) published on 27 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending
in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection

Thank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for improvement. We remain committed to ensuring that all residents receive the care and attention they deserve. If you wish to discuss your feedback further, please contact the Head Office of the home - directly, as we would welcome the opportunity to better understand your experience.

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Review from Robert W (Son of Resident) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes
are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.

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Review from J G (Next of Kin) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am
not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.

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Review from C T (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't
feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you so much for your review. We were all so happy to hear that your Dad is doing so well being back at home. Thank you for the painted picture that was left, this will be cherished by all of us and also the biscuits left for the team. We are always here if any further support is needed, Dad is always welcome.

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Review from J E (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at West Wood since December 2024. The home is perfect in everyway. The rooms are spacious and light, meals are fantastic. Staff are amazing with my mother and cater to all her needs and wishes. I've never seen her smile so much since my father passed away.
The management team are
wonderful, always smiling and happy to help.
It's definitely a 6 star service.

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Review from Sophia S (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping my mother to choose full time care was a hard decision to make, but the whole West Wood team have been amazing! Nothing is too much trouble. My mother is so well looked after, and she adores all the people who care for her. The quality of the staff is exceptional, caring, efficient and on top
of everything.
The biggest decision my mother now has to make, is what to have for lunch! The food is excellent too, all home cooked and varied. I feel I have got my mother back, she is more relaxed and happier than I have seen her in years! I also love that West Wood has a really good connection with the local surgery, with a GP popping in weekly.
The purpose built building is beautiful, clean and spacious, with some lovely touches -like the big lounges, the hydro bath and cinema. The garden will be lovely in the summer.
I never thought my mother would settle in a home, but she genuinely loves West Wood!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you for your kind words. We look forward to continuing to provide care and support in the best way.

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Review from Jackie W (Friend of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today we came to see our friend in this wonderful new care home, first impressions - staff are warm and friendly and our friend looks happy and so well looked after, the premises are so roomy and comfortable and the garden a lovely space to catch the Autumn sunshine, it has a lovely feel to it, a place
to definitely enjoy life and Sheringham has a lovely town to explore.

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Current Review Score: 7.9 (7.926)

Overview of Review Score

The Review Score of 7.9 (7.926) out of 10 for West Wood Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.265 for West Wood Care Home - Avery Collection is calculated as follows: ( (51 Excellents x 5) + (14 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.265

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.661 Points relating to the number of positive Reviews for West Wood Care Home - Avery Collection is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 4 Positive Reviews ÷ 14 = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Frequently Asked Questions about West Wood Care Home - Avery Collection

What types of Care is West Wood Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Wood Care Home - Avery Collection have?

There are 70 Single Rooms.

How far is West Wood Care Home - Avery Collection to the centre of Sheringham?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Wood Care Home - Avery Collection to verify any information. View our terms and conditions. West Wood Care Home - Avery Collection has an Enhanced Service - more info.