Greenholme House Care Home

Summer Court, Ilkley LS29 7QZ
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9.9 23 Reviews
  • Greenholme House Care Home, Ilkley
Greenholme House Care Home, located in Ilkley, is a newly established facility that provides residential, dementia, and respite care for older individuals.

The home boasts a warm and inviting atmosphere, with a strong emphasis on prioritising residents' wellbeing. Care is customised to meet individual needs, and staff adopt a holistic approach to both care and activities, ensuring that each experience is meaningful.

Greenholme House features:
- 71 ensuite bedrooms
- A library
- A cinema
- A café
- A hair salon

Residents can enjoy a nutritious selection of meals, and with the support of the dedicated activity coordinators, they can participate in social events both within the home and in the surrounding community.

Care Provided by Greenholme House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Additional charges may apply for services such as hairdressing appointments, chiropody and the option for weekly newspapers or magazines.

The price(s) shown are provided by the care home. Contact Greenholme House Care Home for full pricing details and T&Cs.

Contact Greenholme House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greenholme House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Gillen (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Free parking available at all times of the day. EV Charging points.

Greenholme House Care Home Reviews (23)

9.9

Greenholme House Care Home has a Review Score of 9.9 (9.864) out of 10, based on 23 reviews in the last 2 years.
Over all time Greenholme House Care Home has 23 reviews.

Overall Experience
  • 22
  • 0
  • 0
  • 1
  • 0
Date Published
  • 23
  • 8
  • 20
  • 23
  • 0
Reviewer Connection to Greenholme House Care Home
  • 9
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from M D (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home has fulfilled all our needs.
Reply from Charlotte Schofield, Client Liaison Manager at Greenholme House Care HomeThank you so much for your wonderful feedback! We are thrilled to hear that our care home has fulfilled all your needs. Our team works hard to ensure that every resident feels comfortable and well-cared for, so it's heart-warming to know we've made a positive impact on your experience.
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Review from Susannah E (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum in for respite care and she is now a permanent resident. The care home is beautifully furnished, the food in the restaurant is outstanding and it's a lovely place for us to sit and enjoy lunch with Mum and the other residents. All the team here provide outstanding care to Mum. The activities
are great fun and we are all looking forward to the Mother's Day flower arranging class and the afternoon tea. If you are making the diffficult decision of putting a loved one into care we can't recommend Greenholme enough.
Reply from Charlotte Schofield, Client Liaison Manager at Greenholme House Care HomeThank you for your wonderful review! We are thrilled to hear that your mum has transitioned from respite care to being a permanent resident at Greenholme House. It's great to know that you and your family enjoy our beautifully furnished environment, outstanding food, and engaging activities. Our team is dedicated to providing exceptional care, and it's rewarding to see that reflected in your experience. We appreciate your recommendation for those facing the difficult decision of placing a loved one in care. Your support means a lot to us!
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Review from Vivienne S (Wife of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has thoroughly enjoyed his month long stay at Greenholme. He and I feel it has done him a lot of good. Beautiful surroundings, caring and expert staff, great activities, delicious food and so, so important, a manager who makes herself available to answer any questions and to join in the happy
atmosphere that she and her like-minded staff create daily. We think this beautiful care home will be seeing my husband as often as we can afford. Thank you to all concerned.
Reply from Charlotte Schofield, Client Liaison Manager at Greenholme House Care HomeThank you for your wonderful review! We are thrilled to hear that your husband has enjoyed his month-long stay at Greenholme House and that our beautiful surroundings, caring staff, and delicious food have made a positive impact. It's heartening to know that our manager's availability and the happy atmosphere created by our team have contributed to your experience. We look forward to welcoming your husband back as often as possible. Thank you for choosing us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Greenholme House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Greenholme House Care Home is calculated as follows: ( (243 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 265 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenholme House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 15 Jun 2026

Residential, Dementia & Respite Care

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Awards / Recognitions (12)

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Meet the Team (11)

Kelly

Kelly Parker

Job Title: General Manager Joined: 2026

‘I joined Avery in May 2026 as the General Manager at Greenholme House Care Home.


I began working in the support sector in 2000 and began my management journey in 2008.


I have worked with adults and young people with various support needs, from high-risk offenders to Learning Disabilities, Domestic Abuse to Dementia, but have been focused on working with older people for the last 6 years.


I was attracted to joining Avery as their values and ‘people first’ attitude strongly align with my own.


I am passionate about ensuring that the people I work with are supported to live their lives to the fullest with as much joy as possible and empowering staff to have the skills to provide this for them.’

Jenna

Jenna Gill

Job Title: Deputy Manager Joined: 2026

I joined the Greenholme House team as Deputy Manager in February 2026.


I have enjoyed a long career in adult health and social care, including supporting adults with advanced mental health needs, people living with autism, and as a team leader in residential care settings.


I have brought a positive attitude and mindset towards my role as Deputy Manager and aim to create a culture within the home that promotes open communication, positive mental attitudes and compassion towards those we support.

Paul

Paul Chandler

Job Title: Administrator Joined: 2025

I joined Avery in August 2025 as the home administrator at Greenholme House.


My working life has been in customer service/hospitality, and for the last 13 years, I have been an administrator within the care sector. I have worked all over the UK and for several high-profile companies, so I can draw on my experience to deal with whatever situation arises.


I enjoy my job because each day can bring new challenges and can be so different from the day before. My passion is making sure that customer satisfaction is at the heart of everything I do.

Louise

Louise Brown

Job Title: Head Chef Joined: 2025

Louise began her career as an apprentice chef in the armed forces 32 years ago, where she qualified as a chef at the Army School of Catering. She went on to be posted to a military hospital, and that is where her interest in nutrition and catering for care and wellbeing began. She has gained qualifications in nutrition, dysphasia and modified diets.

Louise believes that catering within the care sector has far wider-reaching benefits than nutrition alone. Dining and food are such an important part of life; she believes that this should not stop when a person enters a care environment. She loves to make high-quality restaurant-style meals, which not only meet the individual needs of residents and family members but also allow family links to be maintained and build social links and friendships. This is enriching for the residents and staff within the home. She feels very lucky to have such a beautiful home and lovely dining facilities at Greenholme Care Home to work with.


In 2023, Louise was a finalist at the Care Awards North region and in 2024, she was a National finalist in the NACC Care Chef of the Year and Finalist in the Danforth Care Chef of the Year, and she was the Winner of the NACC Care Chef of the Year 2025. She is excited for many more competitions in 2026


In her spare time. Louise loves to bake and has a passion for making fresh pasta. She has 3 dogs and enjoys 'bagging' Wainrights in the Lake District with her husband, Rich.

Alison

Alison McPhail

Job Title: Client Liaison Manager Joined: 2025

Alison is the first point of contact for all enquiries at the home, bringing extensive experience in customer and client services. She has a genuine passion for working with people and excels in supporting individuals and families through every stage of their journey. Whether you are calling for initial information, visiting for a show-around, or arranging an admission, Alison will be there to guide you from start to finish.


Known for her friendly, supportive approach, Alison is dedicated to making each interaction warm, reassuring, and informative. She takes pride in problem-solving, clear communication, and creating a positive experience for everyone who reaches out to the home.


Outside of work, Alison enjoys spending quality time with her family, walking her dog, and riding across the beautiful moor.

Elizabeth

Elizabeth Pleasance

Job Title: Activity & Wellbeing Lead Joined: 2025

Elizabeth has experience of working within different roles within the care sector, she quickly learnt her calling when she was offered a role within lifestyle & Wellbeing which is descried as her dream job!
Elizabeth will deliver an outstanding activities programme to support & encourage people to live happy and fulfilling lives.

Angel

Angel Fearnley

Job Title: Care Assistant Joined: 2026

As a care assistant at Greenholme House, I support residents with their daily needs and manage medication in line with care plans. I have good communication skills with families and professionals, so as to ensure that the residents are safe, comfortable, and live in a supportive environment in the home.

Catherine

Catherine Drakes

Job Title: Laundry Assistant Joined: 2025

Catherine recently joined us after working in a school environment. When the position of Laundry Assistant became available, she felt it highlighted her key strengths — including reliability, attention to detail, and maintaining a high standard of cleanliness within the home. Catherine takes pride in ensuring that residents’ clothes are well cared for, fresh, and presentable at all times.

Amanda

Amanda Hibbert

Job Title: Housekeeper Joined: 2025

Amanda has recently transitioned from working within education to care. After learning about Avery Healthcare's values, she felt these aligned closely with her own.


She takes great pride in cleanliness and the finer details. She will always ensure the home is clean and tidy for all to enjoy!

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Amy Nolan

Job Title: Care Assistant Joined: 2026

I work as a Carer at Greenholme House. I support residents with their daily needs, delivering high-quality, person-centred care, in line with their care plans. I have been helped by the Senior team and guided to be the carer that I am today. I can maintain good communication with families to ensure a safe, comfortable, and supportive environment for every resident.

Christopher

Christopher Metcalfe

Job Title: Sous Chef Joined: 2025

Christopher is our dedicated Sous Chef at Greenholme House, supporting the kitchen team in preparing nutritious, home-cooked meals tailored to our residents’ needs and preferences. He takes pride in maintaining high standards of food quality, hygiene, and presentation, ensuring every meal is both enjoyable and nourishing. Christopher works closely with the Head Chef to create varied menus and accommodate individual dietary requirements.


Christopher is currently on paternity leave and we look forward to welcoming him back soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenholme House Care Home to verify any information. View our terms and conditions. Greenholme House Care Home has an Enhanced Service - more info.