Willowbrook View

1 Barwell Avenue, Wichelstowe, Swindon SN1 7EY
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9.9 21 Reviews
  • Willowbrook View, Swindon
Willowbrook View is the latest, all inclusive, addition to the award-winning Connaught Care Collection family of care homes.

Situated on the historic land of Wichelstowe, commonly known as the 'front garden' of Swindon, residents enjoy a truly five-star experience at Willowbrook View, offered all under one monthly fee. Rooms are beautifully appointed, with ensuite facilities included for every guest.

Connaught Care Collection take pride in hiring 25% more staff than other care homes in the area, meaning residents receive exceptional 24/7 healthcare, exciting trips out, relaxing hair and beauty therapies, tranquil gardens, stimulating activities and a 5-star dining experience every day.

The team appreciate that researching a care home can be an emotional time to navigate and that every persons care needs will be unique, so they welcome you to contact the Customer Relations Manager to discuss care options.

Care Provided by Willowbrook View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1695
  • Self-Funded Residential Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1935

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Willowbrook View to find out the exact price for your requirements.

Contact Willowbrook View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowbrook View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Blayden (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Visiting

  • There are no visiting restrictions at Willowbrook View. Families welcome to enjoy all of facilities. Welcome families to bring well behaved pets, during visits.

Parking

  • Parking available at Willowbrook View. On busy days Reception Team will be on hand to support you.

9.9

Willowbrook View has a Review Score of 9.9 (9.908) out of 10, based on 21 reviews in the last 2 years.
Over all time Willowbrook View has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 12
  • 21
  • 21
  • 0
Reviewer Connection to Willowbrook View
  • 10
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Graham D (Nephew of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over four visits this spring, my wife and I have been consistently impressed by the warm, welcoming atmosphere and outstanding care at Willowbrook View in Swindon. In newly landscaped grounds near canal towpaths, it offers peaceful outdoor activity and easy access to local amenities, including a nearby
pub/restaurant and Waitrose. A memorable moment was seeing two herons while our grandson joyfully pushed his Great Great Uncle along the tow-path, a heartwarming, multi-generational experience.


Inside, the care continues. Staff are genuinely kind and attentive to both residents and visitors, creating a true sense of community. The food is exceptional, and the bistro and bar team go above and beyond to provide compassionate service in a relaxed, uplifting setting. The interiors are beautifully maintained, and we were pleased to see my uncle finish a tailored exercise session with the in-house physical trainer.


Willowbrook View feels like a five-star hotel-with all the warmth of home.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your thoughtful and heartwarming review. It means the world to us to hear Willowbrook View.We're delighted that the landscaped grounds and peaceful setting by the canal have added to your experience-and what a beautiful memory you've shared of your grandson and Great Great Uncle enjoying that special moment together. That truly captures the spirit of community and family we strive to nurture here.It's also wonderful to know that our team's dedication has stood out to you-from the care staff to the bistro and bar team. We believe that kindness, attentiveness, and a sense of belonging make all the difference, and your words reaffirm that we're on the right path.We'll be sure to share your compliments with the wider team, especially the physical trainer who supported your uncle's tailored session. Your feedback encourages us to keep providing the exceptional, person-centred care we're proud of.We look forward to welcoming you back soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Willowbrook View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Willowbrook View is calculated as follows: ( (230 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowbrook View is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (3)

Mathan

Mathan Balasubramaniyan

Job Title: General Manager Joined: 2025

Our General Manager brings extensive leadership experience within the health and social care sector, with a strong commitment to delivering compassionate, person-centred care. With a background in care home management and team development, they focus on creating a warm, safe, and supportive environment where residents can truly feel at home.


Passionate about maintaining the highest standards of care, our General Manager works closely with residents, families, and staff to ensure dignity, respect, and well-being are at the heart of everything we do.

Lynn

Lynn Hughes

Job Title: Office Manager Joined: 2025

To me, the most important part of a Care Home is the residents and their families. I like to feel that with my help, new residents starting their next chapter have a smooth transition and their loved ones' concerns and worries are put at ease.


I love a “to-do” list and even more, I love to tick the items off the list. Being organised is part of my day-to-day life - not just at work. It gives me great satisfaction to know that keeping on top of everything ensures, that with my help, the Home will run efficiently and smoothly.

Ana-Marie

Ana-Marie Ene

Job Title: Hospitality Manager Joined: 2025

As the Hospitality Manager at Willowbrook View, I take pride in ensuring our residents are refreshed and comfortable throughout their dining experience.
I support a wonderful team of assistants who are dedicated to meeting the needs of our residents and am proud to have introduced our very own menu of cocktails for residents and families to enjoy in our relaxing bistro and garden courtyard.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbrook View to verify any information. View our terms and conditions. Willowbrook View has an Enhanced Service - more info.