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Samuel House

Porterwood Drive, Heanor, Derby, Derbyshire DE75 7WY
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Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable.E R(Resident / Service User)
Samuel House, Derby
Samuel House, Derby
Samuel House, Derby

Samuel House offers dementia care, long-term residential support and respite accommodation in Heanor.

Care provision is centred around dignity, independence and tailored support, with staff available around the clock.

The home features a cinema lounge, café-style seating area and hair salon. Bedrooms are furnished to a high standard and include private en-suite bathrooms.

Overlooking Shipley Lake and close to the town centre, residents benefit from organised activities and outings throughout the year.

Samuel House...  

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Care Provided by Samuel House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,470From £1,653
Residential Dementia CareFrom £1,470From £1,653

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Samuel House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Tungate (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: -1

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Samuel House Reviews (22)

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9.9

Samuel House has a Review Score of 9.9 (9.924) out of 10, based on 22 reviews in the last 2 years. Over all time Samuel House has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from S H (Daughter of Resident) published on 9 July 2025 Submitted via Website•
Overall Experience

This beautiful, brand-new home is bright, comfortable, and thoughtfully decorated-but what truly stands out is the staff. The management team are genuinely caring and go above and beyond. Every assistant and staff member we've met is warm, attentive, and clearly happy in their work. It's a real comfort knowing our mum is in such capable and compassionate hands.

↩Reply from Amy Batchelor, Customer Relations Manager at Samuel House

Thank you for your lovely review and kind words about the fantastic team at Samuel House. I am so pleased you are reassured knowing mum is safe and well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
Review from J P (Daughter of Resident) published on 2 July 2025 Submitted via Website•
Overall Experience

I am writing this review to express my sincere appreciation and deep satisfaction with the exceptional standard of care and service provided at Samuel House Care Home, Shipley Lakeside, where my precious mum has recently become a resident. From the moment we were introduced to the home, it became clear that Samuel House is not just a care facility but a thoughtfully run and genuinely welcoming community that places residents and their families at the heart of everything they do.

The Care Home Manager has set a truly outstanding tone for the entire establishment. Her leadership is evident in every detail-from the high morale of the staff to the smooth, respectful, and compassionate way that care is delivered day and night. The Front of House Manager deserves equal commendation. From the warm welcome to the consistent professionalism in all interactions, they help create a sense of trust and calm for families and residents alike. Thank you to the whole team! You are doing an amazing job.

↩Reply from Amy Batchelor, Customer Relations Manager at Samuel House

Thank you so much for your wonderful review.I'm so pleased to hear that your mum has settled in so well at Samuel House. Your kind words about the team truly mean a lot. They take great pride in providing outstanding care and creating a warm, welcoming environment for all our residents and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (41) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Samuel House.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Samuel House.

Meet the Team (1)

Lisa Tungate
Lisa TungateJob Title:Home ManagerJoined: 2025

As a dedicated healthcare professional, I have a wealth of experience in providing care and support to elderly people and am passionate about delivering the highest standards in care and quality of life for residents.

I have always been drawn to caring for the elderly. I have worked in the care sector since leaving school in 1990. I feel a great sense of pride whilst supporting others and being able to meet the residents' needs, both physically and emotionally.

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