All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.
A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a...
Care Provided by Hartford Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,428
- Self-Funded Residential Dementia Care: from £1,428
- RESPITE Self-Funded Residential Care: from £1,571
- RESPITE Self-Funded Residential Dementia Care: from £1,571
Contact Hartford Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- HC-One
- Private Owned
Person in charge
- Norma Chennells (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (20)
Parking
- Parking is available on site.
Hartford Court Care Home Reviews (113)
Hartford Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartford Court Care Home has 113 reviews.
My father-in-law is receiving excellent care at Hartford Court. Having lived with my wife and I for the past 12 years we looked at the prospect of him going in to care with some trepidation, however we were more than pleasantly surprised at the high standard of care provided.
His particular needs are always addressed in good time and result in a practical and positive outcome. Staff are very attentive and engage with him on a 1 to 1 basis and every effort is being made to maintain his dignity and identity at a difficult stage. I would have no hesitation whatsoever in recommending Hartford Court to anyone considering residential care. The quality of service at Hartford Court stands out as an example of good care at a time when much bad press is published in the mass media about the residential care sector.
Many thanks to all hard-working staff in taking exceptional care of my father-in-law at a sensitive stage of his life.
The staff are very helpful and nothing seems to be a bother to them.
The staff ensure she has the best care considering her mental condition.
They are excellent at keeping me informed about things which is good as I am a distance away and this is always reassuring to know that she is being looked after so well.
As far as I can tell, my mum feels safe here and has the best quality of life as possible given her condition.
The carers are hardworking, almost always active and responsive to needs of clients.
Activities are numerous and varied.
My old friend has been a resident for 9 months. Thanks to the staff, care, friendliness and support he's settled well and happy. Staff always welcoming and on hand when I visit contact me by phone if any problems. I keep regular contact with his family who are happy with care too.
I am very well looked after. Staff are very patient and caring. There are various activities, quizzes, discussions, outings etc. The home has it's own minibus visits to places of interest and a range of indoor entertainment to cater for all tastes.
Excellent treatment provided.
I feel very pleased to have got Mam a place in this care home. I visit nearly every day and always found that Mam is well presented and happy. it has a lovely atmosphere - the staff are happy, friendly and nothing is a problem. I'm kept well informed of Mam's medical conditions and the staff act very quickly when they think doctors and nurses etc are needed. The food looks lovely and regular drinks and eats are offered. Would definitely recommend.
Walking into the care home I knew it was the one for my mother - very welcoming and clean. The manager took time out to speak to us and was so helpful. Everyone at the home spoke to us and was so helpful. My mother has to have another operation and if it does not go well I would certainly want her to have the chance to stay there. I have already recommended this home to my friends who have elderly relatives. When I come home I have no worries for my mother's care or safety.
I cannot speak highly enough of Hartford Court and the care they gave my father and also for the support they gave the family. Dad was more engaged with life during his eight months at Hartford Court than he had been in the previous eight years. Thank you.
We needn't have worried, dad loves it, he eats everything, the staff are very attentive and I feel happier that he is in a safe and secure place.
My mother in law visited Hartford Court for a weeks respite care. She was treated with the upmost respect and her care was excellent. All the staff and carers were very friendly and caring towards her. Her room was clean and comfortable and in her words "she had a lovely time". She has lived with us for 23 years and we are always anxious when we have to leave her in the care of others but I think she is quite looking forward to her next visit. Many, many thanks.
I have always found the staff very helpful and kind to my mam I am very happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- Posted: Tuesday 13 Jan 2026HC-One’s Hartford Court Care Home in Cramlington, Northumberland, is inviting members of the local community to come together for conversation and companionship as part of the Chatty Café Scheme. The...
- Posted: Thursday 18 Sep 2025HC-One’s Hartford Court Care Home in Cramlington, Northumberland, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June 16...
- Posted: Wednesday 04 Jun 2025HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Hartford Court Care Home.
Awards / Recognitions (11)
- Recipient: HC-OneDate: Friday 30 Jan 2026
- Recipient: Hartford Court Care HomeDate: Friday 31 Jan 2025
- Recipient: Hartford Court Care HomeDate: Wednesday 31 Jan 2024
Meet the Team (0)
There are no Team Members posted yet.
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