Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA
Review Us
Top 20 carehome certificate
9.9 112 Reviews
  • Hartford Court Care Home, Cramlington
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a garden club which is enjoyed by many residents. Hartford Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

Spending time getting to know the people they support, the professional care team at Hartford Court supports each resident to lead an active and fulfilling life in a way that compliments their personality and preferences. In addition to the range of activities available, residents are also encouraged to take an active role in the Cramlington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is on hand to help you or your loved one settle into life at Hartford Court. So if you're on the fence about residential care, contact the team to arrange a visit. You're sure to receive a warm welcome as they show you everything they have to offer.
Show Hartford Court Care Home on the Map

Care Provided by Hartford Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Hartford Court Care Home to find out the exact price for your requirements.

Contact Hartford Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartford Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Fatima Trawally (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (20)

Parking

  • Parking is available on site.

Hartford Court Care Home Reviews (112)

9.9

Hartford Court Care Home has a Review Score of 9.9 (9.898) out of 10, based on 45 reviews in the last 2 years.
Over all time Hartford Court Care Home has 112 reviews.

Overall Experience
  • 98
  • 14
  • 0
  • 0
  • 0
Date Published
  • 112
  • 3
  • 18
  • 44
  • 68
Reviewer Connection to Hartford Court Care Home
  • 35
  • 16
  • 9
  • 8
  • 8
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 101-112
Review from John W (Friend of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting everything is lovely and clean. Everyone seems happy and friendly.
The staff are very helpful and nothing seems to be a bother to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well-looked after.
The staff ensure she has the best care considering her mental condition.
They are excellent at keeping me informed about things which is good as I am a distance away and this is always reassuring to know that she is being looked after so well.
As far as I can tell, my
mum feels safe here and has the best quality of life as possible given her condition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L R (Resident) assisted by family/friend published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is light, spacious with wide corridors and tastefully decorated.
The carers are hardworking, almost always active and responsive to needs of clients.
Activities are numerous and varied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Friend of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My old friend has been a resident for 9 months. Thanks to the staff, care, friendliness and support he's settled well and happy. Staff always welcoming and on hand when I visit contact me by phone if any problems. I keep regular contact with his family who are happy with care too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A C (Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after. Staff are very patient and caring. There are various activities, quizzes, discussions, outings etc. The home has it's own minibus visits to places of interest and a range of indoor entertainment to cater for all tastes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie B (Wife of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent treatment provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian M (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very pleased to have got Mam a place in this care home. I visit nearly every day and always found that Mam is well presented and happy. it has a lovely atmosphere - the staff are happy, friendly and nothing is a problem. I'm kept well informed of Mam's medical conditions and the staff act
very quickly when they think doctors and nurses etc are needed. The food looks lovely and regular drinks and eats are offered. Would definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann M (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the care home I knew it was the one for my mother - very welcoming and clean. The manager took time out to speak to us and was so helpful. Everyone at the home spoke to us and was so helpful. My mother has to have another operation and if it does not go well I would certainly want her to
have the chance to stay there. I have already recommended this home to my friends who have elderly relatives. When I come home I have no worries for my mother's care or safety.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Hartford Court and the care they gave my father and also for the support they gave the family. Dad was more engaged with life during his eight months at Hartford Court than he had been in the previous eight years. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Son of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has just moved into Hartford Court, we were a little worried about how he would settle in.
We needn't have worried, dad loves it, he eats everything, the staff are very attentive and I feel happier that he is in a safe and secure place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon B (Daughter-in-law of Resident) published on 12 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law visited Hartford Court for a weeks respite care. She was treated with the upmost respect and her care was excellent. All the staff and carers were very friendly and caring towards her. Her room was clean and comfortable and in her words "she had a lovely time". She has lived with us
for 23 years and we are always anxious when we have to leave her in the care of others but I think she is quite looking forward to her next visit. Many, many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lidia K (Daughter of Resident) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very helpful and kind to my mam I am very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Hartford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Hartford Court Care Home is calculated as follows: ( (478 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 527 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartford Court Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Court Care Home to verify any information. View our terms and conditions. Hartford Court Care Home has an Enhanced Service - more info.