Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA
Review Us
Top 20 carehome certificate
9.9 112 Reviews
  • Hartford Court Care Home, Cramlington
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a garden club which is enjoyed by many residents. Hartford Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

Spending time getting to know the people they support, the professional care team at Hartford Court supports each resident to lead an active and fulfilling life in a way that compliments their personality and preferences. In addition to the range of activities available, residents are also encouraged to take an active role in the Cramlington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is on hand to help you or your loved one settle into life at Hartford Court. So if you're on the fence about residential care, contact the team to arrange a visit. You're sure to receive a warm welcome as they show you everything they have to offer.
Show Hartford Court Care Home on the Map

Care Provided by Hartford Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Hartford Court Care Home to find out the exact price for your requirements.

Contact Hartford Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartford Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Fatima Trawally (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (20)

Parking

  • Parking is available on site.

Hartford Court Care Home Reviews (112)

9.9

Hartford Court Care Home has a Review Score of 9.9 (9.898) out of 10, based on 45 reviews in the last 2 years.
Over all time Hartford Court Care Home has 112 reviews.

Overall Experience
  • 98
  • 14
  • 0
  • 0
  • 0
Date Published
  • 112
  • 3
  • 18
  • 44
  • 68
Reviewer Connection to Hartford Court Care Home
  • 35
  • 16
  • 9
  • 8
  • 8
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 81-100
Review from J D (Wife of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for some months and has the best care.
We as a family are very happy his is being so well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 18-months. Staff very friendly and helpful. Activities visibly for those who wish to participate. Caring staff all around who go out of their way to help/assist in any way, treating with dignity and respect. No complaints at all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H L (Son of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Hartford Court since November 2018, becoming permanent in May 2018. It took a while for him to settle there, probably due to his worsening dementia, but he is looked after very well, which gives his family peace of mind.
Generally, the staff at Hartford Court are very experienced, which
ensures that Dad is cared for in a good way. Local doctors are also very good. Sometimes Dad's personal hygiene is not so good, but I understand his dementia contributes to this and it can be difficult to control for his carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
HC One took my dad when he was at his lowest both mentally, physically and emotionally.
They were caring and supportive, my dad loves it. He is now eating the lovely food they give hime and loves the carers. They help him, talk to him and care for him. He has made friends and loves his room. I can
never thank the home enough for the support we have received with my dad. I would recommend them to anyone and everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amy M (Granddaughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandma has been very well looked after since arriving - although she has been very reluctant to join in/come out of her room. Staff are very friendly and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Son-in-law of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a sense of freshness and well being in the home. Staff are so welcoming. Really happy that Mam is safe and well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan R (Husband of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers always receptive to my wife's needs. If she wishes to be left then she will be left until such time that she needs their attention.
Whatever the obstacles they seem always to be ready to respond. Nothing and no one is perfect but the carers and staff always seem to be doing their best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hartford Court for a number of years and the care she has been given during this time has always been second to none. I visited a number of care homes before choosing Hartford Court and none of them came close to offering the same level of warmth, cleanliness, comfort and
quality of food.
Staff are incredibly dedicated and make a point of getting to know residents (and their families), learning their likes and dislikes, and going out of their way to make it as homely as possible. Visitors are welcomed and it’s even possible to enjoy lunch at the home - the food is always tasty and alternatives are offered if nothing on the menu takes the residents’ fancy.
The rooms are immaculately maintained and the housekeeping staff always ensure the place is clean, fresh and tidy. Residents can take part in a number of activities and enjoy day trips to a variety of local places.
I wouldn’t hesitate to recommend Hartford Court to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, I had concerns regarding my father settling into the home and his relationship with other residents.
Throughout his time, however, he has settled down well and is very content with his surroundings and the care he receives from the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter-in-law of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mother-in-law receives is very good. The care staff in Grace Unit are second to none, my mother-in-law has been a resident for nine years and as a family, we are satisfied with the care she has received. I am so pleased that we have a new manager who we already know from the last time she
was here. We were very sad when she left but over the moon that she is back. Hartford Court is very comfortable and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L I (Resident) assisted by family/friend published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel comfortable, safe and well cared for.
I have just been here for a short time but feel I have settled in well with kind assistance.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June H (Daughter-in-law of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident for four years and has been treated with respect and dignity.
She has celebrated her birthdays, 100, 101 and in February 102nd.
The staff are of the very best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William H (Son of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is a resident of this home and has had the best of service and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lewis D (Grandson of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All residents are well cared for, lots of activities and it is always good to find out what people have been doing.


Great food and meal plans and always nice and warm.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robin D (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, happy and good care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Henry S (Husband of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who suffers from Alzheimer's has been going to Hartford Court for about 6 months on daycare. The staff make her very welcome on arrival. They are friendly and considerate. The place is very clean with lots of activities, she really enjoys going and for someone who is very picky with her food
she always eats everything that she is given.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin W (Son-in-law of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were given the recommendation to view Hartford Court. We were very impressed and the care and attention given to residents by staff surprised me. Then I know this was the place for my father in law to come to.


All the family were very happy with the care our father in law received in his short

time at Hartford Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen S (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had lived with me for 29 years. When it became apparent she would need 24-hour care, my family and I decided to place her here. We have been very impressed with the professional approach of all the staff and also the cleanliness of the establishment. My mother appears happy and very well cared
for. I am content and feel my mother is being very well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill S (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with friendly staff and service, home very clean. Mam has settled very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy S (Friend of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is receiving excellent care at Hartford Court. Having lived with my wife and I for the past 12 years we looked at the prospect of him going in to care with some trepidation, however we were more than pleasantly surprised at the high standard of care provided.


His particular needs

are always addressed in good time and result in a practical and positive outcome. Staff are very attentive and engage with him on a 1 to 1 basis and every effort is being made to maintain his dignity and identity at a difficult stage. I would have no hesitation whatsoever in recommending Hartford Court to anyone considering residential care. The quality of service at Hartford Court stands out as an example of good care at a time when much bad press is published in the mass media about the residential care sector.


Many thanks to all hard-working staff in taking exceptional care of my father-in-law at a sensitive stage of his life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Hartford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Hartford Court Care Home is calculated as follows: ( (478 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 527 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartford Court Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Court Care Home to verify any information. View our terms and conditions. Hartford Court Care Home has an Enhanced Service - more info.