All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.
A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a...
Care Provided by Hartford Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,428
- Self-Funded Residential Dementia Care: from £1,428
- RESPITE Self-Funded Residential Care: from £1,571
- RESPITE Self-Funded Residential Dementia Care: from £1,571
Contact Hartford Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- HC-One
- Private Owned
Person in charge
- Norma Chennells (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (20)
Parking
- Parking is available on site.
Hartford Court Care Home Reviews (113)
Hartford Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartford Court Care Home has 113 reviews.
My mum is resident at the home and I would just like to put in writing how grateful myself and my family are in these very difficult times, the care she is receiving at the home. A huge thank you to all the staff. Take care.
We as a family are very happy his is being so well cared for.
My mother has been a resident for 18-months. Staff very friendly and helpful. Activities visibly for those who wish to participate. Caring staff all around who go out of their way to help/assist in any way, treating with dignity and respect. No complaints at all.
Generally, the staff at Hartford Court are very experienced, which ensures that Dad is cared for in a good way. Local doctors are also very good. Sometimes Dad's personal hygiene is not so good, but I understand his dementia contributes to this and it can be difficult to control for his carers.
They were caring and supportive, my dad loves it. He is now eating the lovely food they give hime and loves the carers. They help him, talk to him and care for him. He has made friends and loves his room. I can never thank the home enough for the support we have received with my dad. I would recommend them to anyone and everyone.
Always a sense of freshness and well being in the home. Staff are so welcoming. Really happy that Mam is safe and well looked after.
My Grandma has been very well looked after since arriving - although she has been very reluctant to join in/come out of her room. Staff are very friendly and welcoming.
Whatever the obstacles they seem always to be ready to respond. Nothing and no one is perfect but the carers and staff always seem to be doing their best.
Staff are incredibly dedicated and make a point of getting to know residents (and their families), learning their likes and dislikes, and going out of their way to make it as homely as possible. Visitors are welcomed and it’s even possible to enjoy lunch at the home - the food is always tasty and alternatives are offered if nothing on the menu takes the residents’ fancy.
The rooms are immaculately maintained and the housekeeping staff always ensure the place is clean, fresh and tidy. Residents can take part in a number of activities and enjoy day trips to a variety of local places.
I wouldn’t hesitate to recommend Hartford Court to friends and family.
Throughout his time, however, he has settled down well and is very content with his surroundings and the care he receives from the staff.
The care my mother-in-law receives is very good. The care staff in Grace Unit are second to none, my mother-in-law has been a resident for nine years and as a family, we are satisfied with the care she has received. I am so pleased that we have a new manager who we already know from the last time she was here. We were very sad when she left but over the moon that she is back. Hartford Court is very comfortable and welcoming.
I have just been here for a short time but feel I have settled in well with kind assistance.
She has celebrated her birthdays, 100, 101 and in February 102nd.
The staff are of the very best.
My brother is a resident of this home and has had the best of service and care.
All residents are well cared for, lots of activities and it is always good to find out what people have been doing.
Great food and meal plans and always nice and warm.
Clean, happy and good care.
My wife who suffers from Alzheimer's has been going to Hartford Court for about 6 months on daycare. The staff make her very welcome on arrival. They are friendly and considerate. The place is very clean with lots of activities, she really enjoys going and for someone who is very picky with her food she always eats everything that she is given.
We were given the recommendation to view Hartford Court. We were very impressed and the care and attention given to residents by staff surprised me. Then I know this was the place for my father in law to come to.
All the family were very happy with the care our father in law received in his short time at Hartford Court.
My mother had lived with me for 29 years. When it became apparent she would need 24-hour care, my family and I decided to place her here. We have been very impressed with the professional approach of all the staff and also the cleanliness of the establishment. My mother appears happy and very well cared for. I am content and feel my mother is being very well cared for.
Very impressed with friendly staff and service, home very clean. Mam has settled very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- Posted: Tuesday 13 Jan 2026HC-One’s Hartford Court Care Home in Cramlington, Northumberland, is inviting members of the local community to come together for conversation and companionship as part of the Chatty Café Scheme. The...
- Posted: Thursday 18 Sep 2025HC-One’s Hartford Court Care Home in Cramlington, Northumberland, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June 16...
- Posted: Wednesday 04 Jun 2025HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Hartford Court Care Home.
Awards / Recognitions (11)
- Recipient: HC-OneDate: Friday 30 Jan 2026
- Recipient: Hartford Court Care HomeDate: Friday 31 Jan 2025
- Recipient: Hartford Court Care HomeDate: Wednesday 31 Jan 2024
Meet the Team (0)
There are no Team Members posted yet.
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