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Hartford Court Care Home

Cumbrian Road, Cramlington, Northumberland NE23 1DA
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All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
Hartford Court Care Home, Cramlington
Hartford Court Care Home, Cramlington
Hartford Court Care Home, Cramlington

Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a...  

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Care Provided by Hartford Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,428From £1,571
Residential Dementia CareFrom £1,428From £1,571

Contact Hartford Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Norma Chennells (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (20)

Parking

  • Parking is available on site.

Hartford Court Care Home Reviews (116)

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9.9

Hartford Court Care Home has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years. Over all time Hartford Court Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from John R (Resident / Service User) published on 23 February 2023 Submitted via Postal Card
Overall Experience

Happy with my care at the home.

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Review from Debra W (Niece of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

First visit to see a family relative. Very impressed, the staff were extremely helpful and engaging. The atmosphere was very positive. The building is bright and cheerful. Decorated to a high standard and extremely pleasant feel to the whole place.

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Review from C W (Relative of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

First visit, we were welcomed in the car park as staff were outside. Offered coffee, staff were very welcoming.

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Review from C T (Son of Resident) published on 25 January 2023 Submitted via Postal Card
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The staff are always kind and considerate and my dad has repeated how comfortable and content he is here and that reassures me when I find it difficult to visit as often as I would like.

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Review from Alison L (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience
Excellent place for a loved one to be, great team of people.

Food is great with Dad doing really well and looking healthier than he has done for a long time.

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Review from S P (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

Staff are friendly and caring, and many go above and beyond to ensure the happiness and security of residents. The home is always looking to improve its comfort for the benefit of both residents and visitors.

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Review from G P (Son-in-law of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

Care home staff are professional and caring at all times. They make an extra effort to ensure residents are happy and entertained. Assume names are not allowed for any review as there are certain members who go the extra mile, and it's disappointing that they will not be recognised as ambassadors of Hartford Court. My wife and I are very assured and extremely happy with the care her mother received at the care home.

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Review from Kathleen M (Sister of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience

My sister moved here two weeks ago and I feel really blessed that everything about the home is exceptional, as you will see from my ratings. All staff very welcoming and friendly, always there when needed. I couldn't recommend Hartford Court Care Home highly enough for either respite or long term care. Lovely staff and great food.

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Review from Martin R (Grandson of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

My grandad looks very happy and looked after.

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Review from Michael R (Grandson of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Very good, first class. Can't thank you enough.

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Review from Mark T (Son of Resident) published on 27 April 2022 Submitted via Website
Overall Experience

Dad has been with the staff for almost a year now and I have to say that they all work really hard to support Dad with anything that he needs. All of the staff are exceptionally well trained, motivated and friendly from three members of staff in particular, and everyone in between. I can’t thank the staff enough for what they are doing for my Dad.

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Review from L F (Respite Resident) published on 18 February 2022 Submitted via Postal Card
Overall Experience

Wonderful care home with helpful and caring staff. Nothing is too much trouble. Excellent meal choices.

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Review from Veronica W (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card
Overall Experience

Overall have been impressed with the standard of care my mother has received. Staff are caring, kind and motivated towards the well being of their residents. Any concerns are dealt with immediately and addressed in a timely manner. Communication is excellent regarding the care and health of the residents. The facilities are good and they encourage participation in all events and recreations. All needs are taken care of to a high standard.

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Review from Barbara S (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card
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Staff are very attentive and caring, truly lovely people. The care home is very homely and clean. The food and hygiene are excellent, catering for everyone. I myself would willingly recommend this care home to anyone. All facilities are well thought out and no one is ignored at any time. Overall cannot fault this place.

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Review from Irene M (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

Fantastic care home. Wonderful staff who work so very hard; I can't thank them enough. Always ready to help and answer any queries, even when they are so busy. They take away all of your worries when leaving a relative in their care. Thank you so much to everyone.

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Review from B L (Niece of Resident) published on 9 March 2021 Submitted via Postal Card
Overall Experience

The home has updated us every time our aunt was ill or needed to have injection, it was never any trouble for the staff to let us know weekly how our aunt was getting on. The care she has been given was excellent. The staff are friendly and caring as a family we rate this home very highly.

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Review from Carol H (Niece of Resident) published on 5 March 2021 Submitted via Postal Card
Overall Experience

My Auntie was a resident at Hartford court for over four years and until her recent death she was given the most fantastic care from the staff. They are so caring and loving towards the residents, treating them like their own family. The home is a lovely friendly place. Very clean and comfortable. My Auntie had the best care during her stay.

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Review from Keith H (Son of Resident) published on 26 January 2021 Submitted via Website
Overall Experience
After a diagnosis of dementia and with a rapidly failing short-term memory, my mother chose to go into Hartford Court in March 2019. It has been a difficult transition for her and she found it difficult to settle. The loss of her short-term memory made the process more difficult as she could not remember the frequent visits by family members who took her on outings several times per week. The staff showed a great deal of empathy for her condition and always encouraged her to join in with the many activities at the home, although she would forget about these almost immediately. The communication with me regarding her welfare, state of mind and most importantly, changes to her condition and behaviour, has been honest and frank which is much appreciated.

The onset of Covid-19 has been very difficult and led to a marked decline in her mental-wellbeing. Nevertheless, staff have continued to provide an excellent level of care throughout these difficult times.

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Review from Muriel R (Resident / Service User) published on 21 October 2020 Submitted via Postal Card
Overall Experience

I have only been here a short time but I have really enjoyed it, even though being in my room all the time gets to being used to. Staff are very good. I consider myself very lucky to be in a lovely 'new' home.

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Review from Lynne R (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

It has been difficult times over the last six months with the virus around, yet in spite of not being able to visit Mam, there has been a big weight lifted off our shoulders knowing that she had been well looked after and kept safe. The staff have been great even though it has been extra tough for them too. Thank you for all you are doing and continue to do!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 13 Jan 2026

    HC-One’s Hartford Court Care Home in Cramlington, Northumberland, is inviting members of the local community to come together for conversation and companionship as part of the Chatty Café Scheme. The...

  • 18 Sep 2025

    HC-One’s Hartford Court Care Home in Cramlington, Northumberland, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June 16...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Hartford Court Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2025Recipient: Hartford Court Care Home
  • 31 Jan 2024Recipient: Hartford Court Care Home

Accreditations

There are no accreditations posted yet for Hartford Court Care Home.

Meet the Team (0)

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