Hartford Court, Cramlington, Northumberland
Hartford Court, Cramlington, Northumberland
Hartford Court, Cramlington, Northumberland

Hartford Court is a purpose-built residential care home located in bustling town of Cramlington. Hartford Court is managed by Julie Bond, who has many years’ experience of running a care home.

Together with her dedicated team she is able to deliver the care you need 24 hours a day. Julie's aim is to value each and every individual who comes to stay at Hartford Court and to ensure their every need is attended to.

The Home is organised across three floors with spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One care homes, Hartford Court is decorated throughout to the highest standard.

The bedrooms are large and well-equipped and all come with ensuite facilities, some offering their own shower. All the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, a pool table, direct dial telephones to every room, unlimited WiFi access and a Nintendo Wii.

As well as having beautiful interiors, Hartford Court boasts fabulous landscaped gardens and outside seating areas for residents to enjoy the fresh Northumbrian air.

Group: HC-One

Person in charge: Julie Bond (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking is available on site.

Latest Care Quality Commission* Report on Hartford Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 08 Dec 2017

Please contact us for information regarding our bed availability

Reviews

9.8 Hartford Court has a Review Score of 9.8 (9.809)

The Review Score of 9.8 (maximum of 10) for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Hartford Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.809 for Hartford Court is calculated as follows: ( (167 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 15 Reviews ÷ 13.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartford Court?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartford Court

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

We were given the recommendation to view Hartford Court. We were very impressed and the care and attention given to residents by staff surprised me. Then I know this was the place for my father in law to come to.

All the family were very happy with the care our father in law received in his short time at Hartford Court.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had lived with me for 29 years. When it became apparent she would need 24-hour care, my family and I decided to place her here. We have been very impressed with the professional approach of all the staff and also the cleanliness of the establishment. My mother appears happy and very well cared for. I am content and feel my mother is being very well cared for.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with friendly staff and service, home very clean. Mam has settled very well.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law is receiving excellent care at Hartford Court. Having lived with my wife and I for the past 12 years we looked at the prospect of him going in to care with some trepidation, however we were more than pleasantly surprised at the high standard of care provided.

His particular needs are always addressed in good time and result in a practical and positive outcome. Staff are very attentive and engage with him on a 1 to 1 basis and every effort is being made to maintain his dignity and identity at a difficult stage. I would have no hesitation whatsoever in recommending Hartford Court to anyone considering residential care. The quality of service at Hartford Court stands out as an example of good care at a time when much bad press is published in the mass media about the residential care sector.

Many thanks to all hard-working staff in taking exceptional care of my father-in-law at a sensitive stage of his life.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting everything is lovely and clean. Everyone seems happy and friendly.
The staff are very helpful and nothing seems to be a bother to them.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is well-looked after.
The staff ensure she has the best care considering her mental condition.
They are excellent at keeping me informed about things which is good as I am a distance away and this is always reassuring to know that she is being looked after so well.
As far as I can tell, my mum feels safe here and has the best quality of life as possible given her condition.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is light, spacious with wide corridors and tastefully decorated.
The carers are hardworking, almost always active and responsive to needs of clients.
Activities are numerous and varied.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My old friend has been a resident for 9 months. Thanks to the staff, care, friendliness and support he's settled well and happy. Staff always welcoming and on hand when I visit contact me by phone if any problems. I keep regular contact with his family who are happy with care too.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am very well looked after. Staff are very patient and caring. There are various activities, quizzes, discussions, outings etc. The home has it's own minibus visits to places of interest and a range of indoor entertainment to cater for all tastes.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is a lively home where all the staff are caring. There are always activities going on and family are always welcome to visit.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent treatment provided.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very pleased to have got Mam a place in this care home. I visit nearly every day and always found that Mam is well presented and happy. it has a lovely atmosphere - the staff are happy, friendly and nothing is a problem. I'm kept well informed of Mam's medical conditions and the staff act very quickly when they think doctors and nurses etc are needed. The food looks lovely and regular drinks and eats are offered. Would definitely recommend.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Walking into the care home I knew it was the one for my mother - very welcoming and clean. The manager took time out to speak to us and was so helpful. Everyone at the home spoke to us and was so helpful. My mother has to have another operation and if it does not go well I would certainly want her to have the chance to stay there. I have already recommended this home to my friends who have elderly relatives. When I come home I have no worries for my mother's care or safety.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of Hartford Court and the care they gave my father and also for the support they gave the family. Dad was more engaged with life during his eight months at Hartford Court than he had been in the previous eight years. Thank you.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has just moved into Hartford Court, we were a little worried about how he would settle in.
We needn't have worried, dad loves it, he eats everything, the staff are very attentive and I feel happier that he is in a safe and secure place.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother in law visited Hartford Court for a weeks respite care. She was treated with the upmost respect and her care was excellent. All the staff and carers were very friendly and caring towards her. Her room was clean and comfortable and in her words "she had a lovely time". She has lived with us for 23 years and we are always anxious when we have to leave her in the care of others but I think she is quite looking forward to her next visit. Many, many thanks.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff very helpful and kind to my mam I am very happy.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

September 2012

Food Hygiene Rating 5

Recipient: Hartford Court

Date: Thursday 06 Sep 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartford Court