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Hartford Court Care Home

Cumbrian Road, Cramlington, Northumberland NE23 1DA
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All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
Hartford Court Care Home, Cramlington
Hartford Court Care Home, Cramlington
Hartford Court Care Home, Cramlington

Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a...  

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Care Provided by Hartford Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,428From £1,571
Residential Dementia CareFrom £1,428From £1,571

Contact Hartford Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Norma Chennells (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (20)

Parking

  • Parking is available on site.

Hartford Court Care Home Reviews (116)

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9.9

Hartford Court Care Home has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years. Over all time Hartford Court Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from P S (Daughter of Resident) published on 3 September 2026 Submitted via Website
Overall Experience
From admission onwards dad has had a positive experience at HC.
The care team and activities team are committed and dedicated to delivering the best possible person centred support and enrichment activity.

Initially dad was reluctant to go into care however he is now settled and well integrated into his new home. He feels safe and well looked after with positive comments about the whole team and service.

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

Thank you for your lovely comments and I am so pleased that your Dad has settled in the care home. I will pass your thanks onto the team

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Review from Julie T (Daughter of Resident) published on 27 August 2026 Submitted via Website
Overall Experience

My Mam settled into the care home after only a few days. This was a great relief to the family as she had been distressed at a previous facility. The staff have been excellent. Everyone is friendly and my Mam always looks well cared for, clean and tidy. The residents all seem well engaged with the activities. All in all it has been a great move for not only our Mam but for our families peace of mind.

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

I am so pleased that your mam has settled into our home well and my team were able to support with this. I will pass your thanks onto my team. Norma

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Review from M A (Daughter of Resident) published on 26 August 2026 Submitted via Website
Overall Experience

Overall, very happy with the home. It is safe and secure and from my experience residents are treated with respect and dignity. The home is clean and facilities are good. Effort is made to provide a range of activities and Mam is encouraged to participate when well enough. The staff I see regularly are responsive to requests and questions I have. They provide a good level of care, even when they are sometimes trying to deal with multiple needs of the residents. No place is going to be 100% perfect, but I would recommend the home, and it's the staff that do such a good job of looking after our loved ones that are the main reason for this.

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

Thank you so much for these kind words. It means a lot to have the staff recognised in such a positive way and I will make sure that your comments are passed on to the team.

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Review from Michelle B (Daughter of Resident) published on 7 August 2026 Submitted via Postal Card
Overall Experience

During the time my elderly father resided at this care home he was treated with such care, respect, dignity and compassion. A special thank you to the manager and deputy manager (Norma and Danielle) who always made time to answer any questions I had regarding my father's progress in health and well being. The home has a very welcoming set up and my father's room was clean and bright with a patio door leading to beautiful gardens. Highly recommend this home.

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

Thank you for your lovely comments. It was an honour to look after your father - and we will continue to enjoy the flowers. I will pass on your review to the team concerned. Norma

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Review from Deborah D (Wife of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
My husband has been a resident here for almost 3 years, he has just moved into nursing care after a very tearful goodbye from myself and the staff. What a team!
So many kind, caring and thoughtful people.
I would highly recommend this home for a loved one, it is purpose built, well run, well designed and well maintained. The link with the local medical practice is excellent, and the social worker does a great job with the residents and supporting the families.
The care is excellent and the activities team do a fantastic job.

I will miss my trips and the wonderful people that work there.

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

Thank you for your kind words and I will make sure that these are passed onto the team. We miss your Dad (and you) and please pass on our best wishes. Thanks Again

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Review from Adele M (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card
Overall Experience

I am always happy with the love and care shown to my mum by everyone at Hartford Court, but since she fell a couple of weeks ago their care and concern has been truly exceptional. Great effort has gone into making sure Mum is as comfortable and safe as possible and into monitoring her health - thank you everyone!

Reply from Norma Chennells, Home Manager at Hartford Court Care Home

Thank you for this lovely review. I will make sure that this is passed onto the team.

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Review from W H (Daughter of Resident) published on 6 January 2026 Submitted via Website
Overall Experience
My Mam has been in Hartford since late November 2025.
Before she was very much alone other than family visiting. The dementia was causing her to become a recluse due to confusion and getting lost if ventured out. She is a very independent lady.
Since being in Hartford court she has been much happier, making friends, and doing loads activities, for example it's the care and entertainment employees go above and beyond.

Getting the best out of my Mam. the first time in years I have seen her smiling and joining in the Christmas singing activities. And fun and games that have been carefully organised so that all the residents can join in.

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Review from Simon R (Husband of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

My review is 'very good' because the attention to detail, quality, food, cleanliness and staff commitment allow me to relax in the knowledge that my wife is truly cared for. Well done!

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Review from Lynne F (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience
So happy with my mom's care. Not to forget the admissions manager who made it all happen. Staff are all very friendly. From admission, everything has been marvellous.

I have no worries about Mom as I know she is in the best care. It is home from home. Also, since she has been here, she has put on a stone in weight.

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Review from M L (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

We are content with this home, mam has been here just over 2 years now and she is content and happy, and the staff are very kind and helpful, we have no complaints up to now, plus the activities are very good always something to do for the residents.

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Review from F W (Friend of Resident) published on 17 April 2025 Submitted via Postal Card
Overall Experience

Every time we have visited the staff are pleasant, friendly and helpful. The resident is always very smartly turned out. The building is always very clean and tidy.

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Review from Erin B (Granddaughter of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

All of the staff at Hartfield Court are incredibly kind and hard working. I have never seen my grandma so happy, she is always smiling and giggling and telling me how the staff are. Her room is always immaculate and she loves the food provided for her.

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Review from F N (Regular Volunteer) published on 1 April 2025 Submitted via Postal Card
Overall Experience

All staff I have encountered has been so welcoming to myself and the children. The home is always very clean and the residents looked very well looked after. Our sessions together between residents and children are so beneficial to all. The children love the residents and have built a trusting relationship with the staff.

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Review from J G (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card
Overall Experience

From the first day we have been welcomed by very friendly and caring staff in a very homely atmosphere. The staff cannot do enough to care and make everyone happy and fulfilled. There is a wide range of activities and the food is amazing. Dad is very happy.

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Review from Rob W (Son of Resident) published on 27 March 2025 Submitted via Website
Overall Experience
I have never been so settled in my own mind about my Dad's safety and security. If I add in the direct access to medical assistance and the fact that he is getting his correct medication on time is amazing.

The carers are also so patient and understanding they are a credit to you

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Review from K B (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

The staff have been fantastic with my mam. Three members of staff in particular look after my mam very well and always ensure her room and my mam are kept clean. I'm always reassured when they are working. Another member of staff did the same but she hasn't been upstairs recently. Many other carers support with her care also. We are always made to feel welcome when we are in the home. I can't comment on previous management but more recently the home was very approachable.

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Review from L W (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

After nearly 2 years of my mother being at Hartford Court Care Home, I feel she is at home and staff know her really well. We always feel welcome and able to speak with staff about any concerns. Staff also share details of her day and share experiences she has had.

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Review from R V (Son of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

All staff and management are very helpful and considerate.

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Review from S G (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Hartford Court Care Home went above and beyond to support my dad so he could see a football match. There were plenty of photos and videos taken, which I was asked beforehand to do by a staff member who took him. My dad came back full of life and was pleased with the win. I couldn't recommend the staff anymore than I already do.

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Review from L T (Niece of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Absolute 1st class home. Fantastic staff always go the extra mile. Highly recommend Hartford Court Care Home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 13 Jan 2026

    HC-One’s Hartford Court Care Home in Cramlington, Northumberland, is inviting members of the local community to come together for conversation and companionship as part of the Chatty Café Scheme. The...

  • 18 Sep 2025

    HC-One’s Hartford Court Care Home in Cramlington, Northumberland, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June 16...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Hartford Court Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2025Recipient: Hartford Court Care Home
  • 31 Jan 2024Recipient: Hartford Court Care Home

Accreditations

There are no accreditations posted yet for Hartford Court Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Hartford Court Care Home

What types of Care is Hartford Court Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartford Court Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Hartford Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hartford Court Care Home to the centre of Cramlington?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Court Care Home to verify any information. View our terms and conditions. Hartford Court Care Home has an Enhanced Service -more info.