All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
All of the staff are exceptionally well trained, motivated and friendlyMark T(Son of Resident/Service User)
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.
A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a...
Care Provided by Hartford Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,428
- Self-Funded Residential Dementia Care: from £1,428
- RESPITE Self-Funded Residential Care: from £1,571
- RESPITE Self-Funded Residential Dementia Care: from £1,571
Contact Hartford Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- HC-One
- Private Owned
Person in charge
- Norma Chennells (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (20)
Parking
- Parking is available on site.
Hartford Court Care Home Reviews (113)
Hartford Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartford Court Care Home has 113 reviews.
My mother has lived in this care home for four months now and is very happy living here. The staff are second to none and the daily activities are brilliant. She has settled very well and the staff are lovely with her and encourage he to join in, she has made lots of friends and we couldn't be happier with everything. Highly recommend this care home. Thank you to everyone.
I was taken into hospital on Christmas Eve 2023. I have suffered a heart attack, fluid on my lungs, and kidney problems. When I came out it was obvious I couldn't live alone and care for myself. My 2 children wanted the best for me and they found it. My daughter wanted a real home where I would thrive. I have only been here 2 1/2 weeks but I love it. I have everything I need in my room with some of my own furniture, pictures and books and a lovely view although shops etc are not far. The food is very good and adapted as needed. The carers are wonderful and very loving. Money is not the centre, you are, whatever you need to be happy.
As a family, we were reassured that Dad was being cared for in safe kind and caring hands. Thank you to the whole team.
I enjoyed my rest spite at Hartford Court Care Home. Found the staff very helpful, observant, friendly and caring. I would not hesitate to stay at Hartford Court again, a faultless service. I was highly satisfied.
Excellent care and service.
This home is always lovely and clean (it doesn't smell like a home) a fresh smelling. The staff are very pleasant and friendly. Nothing is a bother, I'm very pleased I chose this home, Hartford Court as it was luck that I called in. Excellent service and staff very patient with their clients.
Mum has been a resident in Hartford Court for four months with her care being first class for that time. The staff have, without exception, been professional, caring, friendly and wonderfully understanding during that time. Mum can quickly become depressed and it is lovely to see carers of all ages doing everything they can to prevent this, normally through conversation or the use of activities taking place within the care home. Thank you!
Welcoming and warm reception at Hartford Court Care Home when I visit and my grandad is very well cared for and is happy, not lonely.
Lovely atmosphere on a miserable day! Lots going on for residents and lovely friendships formed and encouraged.
Love seeing my nana happy and healthy - she has settled so well and is much more happy and safe.
A care home can only achieve that status from those that work there and I can put my hand on my heart and say care is indeed in abundance.
Not even the best cruise lines have a one-to-one ratio of passenger to crew member but Hartford Court Care Home voyage of care and support is very evident and of a top cruise line standard!
My father found the transition to residential care very difficult for the first few weeks. The staff were brilliant, without exception. They have encouraged him to interact with other residents and take part in the activities, which he now does.
From first visit, when considering care provision, dealt with by very friendly, approachable management staff. At Dad's initial assessment, felt like Dad was treated with dignity and that his personal wishes would be considered as far as possible. Transition of moving from hospital was made easy and with minimal fuss which was important for my dad as he was suffering from delirium. Have found all staff we have had contact with, in three weeks since Dad arrived, extremely helpful, friendly and accommodating which gives us peace of mind of what has been a difficult time for us. Dad is settling in and I hope he will eventually benefit from joining in some of activities on offer for more stimulation. His choice to refuse at the momement.
Having experienced a couple of care homes with other relatives, I'm absolutely thrilled that I was able to secure a place in Hartford Court for my mum. The staff do a job which requires patience and a pleasant attitude, all of them I've met I feel they have all these qualities. I'd recommend the home to all my friends and family, knowing they too would be happy.
My sister has her husband in Hartford and as my husband's health was declining I was worried how I would cope. Watching my brother-in-law and how happy he is, how kind the staff are my mind was made up. Best move ever, my husband is happy and well cared for. Lovely home, with a warm family feeling. Great staff. Thank you!
My husband has been in Harford Court for over a year now. I feel at ease knowing he is being well cared for. The staff are all excellent. Fabulous home, I am always made to feel welcome when visiting my husband.
My mother-in-law has recently become a resident at Hartford Court. The staff there have ensured that she has settled in well. She feels safe and well looked after and has been encouraged to join in with the many activities on offer. My mother-in-law is now regularly joining in and chatting to other residents. She was delighted to have her hair and nails done and loved all the singing activities. Seeing my mother-in-law so happy has brought peace of mind to the family. There is always a very warm welcome from staff when we visit and they go out of their way to meet any request.
My mam stayed in Hartford Court for approx 11 months. During this time she was very happy as was all our family, the staff were really professional, caring and very polite. I would and have recommended this home to anyone looking for a placement. Thank you for all your help.
My wife was here, I found the home excellent, the carers and staff excellent. They deserve the Victoria Cross.
There are always lots of activities for the residents to join in and their families are always made welcome to join in.
The meals provided are very good and there is always lots of choice.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- Posted: Tuesday 13 Jan 2026HC-One’s Hartford Court Care Home in Cramlington, Northumberland, is inviting members of the local community to come together for conversation and companionship as part of the Chatty Café Scheme. The...
- Posted: Thursday 18 Sep 2025HC-One’s Hartford Court Care Home in Cramlington, Northumberland, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June 16...
- Posted: Wednesday 04 Jun 2025HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Hartford Court Care Home.
Awards / Recognitions (11)
- Recipient: HC-OneDate: Friday 30 Jan 2026
- Recipient: Hartford Court Care HomeDate: Friday 31 Jan 2025
- Recipient: Hartford Court Care HomeDate: Wednesday 31 Jan 2024
Meet the Team (0)
There are no Team Members posted yet.
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