Albany Lodge

201 St James's Road, Croydon CR0 2BZ
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8.6 115 Reviews
  • Albany Lodge, Croydon
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.

Set in the very convenient location of St James’ Road, residents can make the most of the local amenities, including restaurants, shops and excellent transport links. There is always something to look forward to with a schedule of regular activities and outings for residents.
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Care Provided by Albany Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Reviews (115)

8.6

Albany Lodge has a Review Score of 8.6 (8.639) out of 10, based on 6 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Albany Lodge
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Total of 115, showing 101-115
Review from John H S (Grandson of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very warm and welcoming care home. The staff, from carers, to nurses, to residents, to entertainers and management all work with love!
And as a relative of a patient puts your mind at ease.
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Review from T A (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Albany Lodge has provided, very good care for my 90-year-old mother since she entered the home in April of 2017.
The staff have on the whole been kind and supportive and caring to both my mother and our family's needs.
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Review from P P (Niece of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident since April 2017. Since becoming a resident her health and well being have improved significantly.
The staff are caring and supportive of my aunt's needs. They are also friendly and caring to her family.
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Review from Joy A (Wife of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I were very impressed at our first visit with the friendly but professional member of staff who showed us the facility. Although the room was not prepared, this was due to the late and sudden discharge from hospital. However, the staff made every effort to ensure the room was to our
satisfaction.
Every member of staff to date has shown considerable care and empathy to our relative and are very receptive to our suggestions.
They all have a friendly disposition and we always feel welcomed and relaxed during our frequent visits.
Our relative appears very comfortable and happy.
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Review from Ian B (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Albany Lodge for three years now. I have always been very happy with the way she has been looked after.
The staff make sure she has food she likes and can eat, and treat her as an individual person. Staff laugh and joke with her and make her feel better about herself.
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Review from R D (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well run with very friendly and caring staff.
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Review from J W (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
1, Shower facilities are poor. The bathroom needs a power clean, particularly around where water drains from the shower. It hasn't been cleaned for a long time.
2, Sometimes common sense is lacking in care i.e. not using shampoo to wash hair, using shower gel when shampoo is provided.
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Review from K S (Granddaughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Now that we have had time to adjust to Granddad being in a home, we are able to make a fair assessment of his overall care.


Granddad has stayed alive longer than expected, given there were times when he seemed demotivated to live. I will credit that to the fact that staff have made the efforts to

get to know him and provide support which is very frustrating for an elderly person with the inability to speak. Grandad seems settled.
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Review from Sharon H (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite a very difficult and traumatic initial experience for my mother she has now settled and is cared for extremely well. Some care workers go out of their way to create a meaningful relationship with her.


The nursing care is very good with patients, treated with dignity and good humour.


I

feel it is a personal service.
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Review from Graham B (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far we have been very pleased with the care home. All of the staff are very nice and always say hello to you when you visit, from the girl on reception to the manager. All of our questions are always answered when we ask.
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Review from P C (Wife of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my husband as much as I can (every other day if possible) He is always clean and dressed. The only worry I have is he has no teeth and during his meal times feel it would be so nice if his food that is solid would be cut smaller for him. He does feed himself at the present time. When I am there
I help him. The nursing staff are all very good and always acknowledge me when I arrive which is appreciated.
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Review from Karene H (Daughter of Resident) published on 30 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent the last week of his life at Albany Lodge. From the initial visit to the home until my dad's passing. The staff were welcoming, caring, sympathetic and attentive to my dad's needs.


The home has a welcoming feel from when you walk through the doors until you leave. Staff check on the

residents but also extend their warmth and invitation to visitors.


The home is clean well organised and anyone looking for a quality care home should consider this home. It is up to hotel standard and I viewed many facilities before this and they pale in comparison.


Don't take my word for it call them and view.

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Review from Sharon F (Daughter of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the nursing home very friendly and clean. My mum was made to feel very welcome and so are we when we come to visit. The food always looks nice and fresh and there is quite a variety.
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Review from Valerie B (Sister of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find all the staff very helpful and friendly, and they look after my sister with care and affection. Always very clean and well fed. Very happy with things at the moment.
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Review from Lucy G (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided to my father is very good and of a consistent level. He is happy, well fed and enjoys the company of the staff as well as others residents. His preferences are respected and he is treated with dignity.
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Current Review Score: 8.6 (8.639)

Overview of Review Score

The Review Score of 8.6 (8.639) out of 10 for Albany Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Albany Lodge is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.85 Points relating to the number of positive Reviews for Albany Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 6 Positive Reviews ÷ 20 = 0.3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.


Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.


As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.


At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected. We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service - more info.