Albany Lodge

201 St James's Road, Croydon CR0 2BZ
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8.6 115 Reviews
  • Albany Lodge, Croydon
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.

Set in the very convenient location of St James’ Road, residents can make the most of the local amenities, including restaurants, shops and excellent transport links. There is always something to look forward to with a schedule of regular activities and outings for residents.
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Care Provided by Albany Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Reviews (115)

8.6

Albany Lodge has a Review Score of 8.6 (8.639) out of 10, based on 6 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.

Overall Experience
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Review from Celestina I (Wife of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care and nursing home, Albany Lodge, has done so well for my husband, who came in with a terrible bed sore. The care and love shown to him by the staff members have been incredible and indescribable. I am eternally grateful to Albany Lodge for helping me to gradually bring my husband to health.
My belief is that in no distant date, Peter will be back home. Thanks immensely, Albany Lodge.
Reply from Stuart Lamacraft, on behalf of the team at Albany LodgeThank you for sharing your kind review. It's wonderful to hear how well your husband has been supported, and that the team's care has made such a difference to his recovery. Your appreciation will mean a great deal to everyone at Albany Lodge, and we all wish him continued progress in the weeks ahead.
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Review from M C (Wife of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband (78 years old) has advanced dementia and is physically frail, he came to Albany Lodge after a months stay in hospital. I was impressed straight away by the friendly relaxed atmosphere and the positive attitude of the manager and staff. His room is spacious and clean and he is kept clean and
tidy. I go in most days to help feed him at lunchtime and the food is imaginative, of good quality and cooked on the premises. He is not left in bed all the time, but is included in activities which he seems to enjoy watching even if he is unable to participate. Overall, I feel I have made the right decision to chose Albany Lodge.
Reply from Stuart Lamacraft, On behalf of the team at Albany LodgeThank you for sharing such thoughtful reflections on your experience with Albany Lodge. We're so pleased to hear that the warm atmosphere, compassionate team, and personalised approach to your husband's care have helped you feel reassured in your decision. It's lovely to know he's comfortable, well cared for, and gently included in daily life at the home. We understand how important these moments are, and we're grateful for your trust.
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Review from A B (Respite Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge Nursing Home was a temporary home for me. I was here only for a month, but felt as at home. Like one big family.
I will miss this friendly and warm family very much. With the greatest gratitude to everyone.
Reply from Stuart Lamacraft, On behalf of the team at Albany LodgeThank you for your kind and heartfelt words regarding your time at Albany Lodge. We're so pleased you felt at home and part of the family during your stay-it truly means a lot to us. You'll be missed, and we all wish you the very best moving forward.
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Review from Art L (Husband of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care - my wife is comfortable and relaxed.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany LodgeThank you for your kind words about Albany Lodge Nursing Home. We're thrilled to hear that your wife is comfortable and relaxed and that you're satisfied with the care she's receiving.
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Review from Davina J (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The head chef of Albany provided beautifully presented and delicious food for a small gathering to celebrate my mother's 80th. Not only was the food of high quality and well presented, but he personally made sure that my dietary needs were fully met. He was extremely knowledgeable and meticulous in
every detail to ensure that each dish was free from any ingredient that would cause me trouble. He was able to offer me great alternatives and even ensured that his colleague met me to confirm that everything was as I expected. I simply cannot fault the level of care that I received and my mother was so thrilled that everyone had a good time because of his efforts. Thank you so very much to the head chef and all the catering staff at Albany.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany LodgeThank you for your wonderful feedback! We're thrilled to hear that the head chef at Albany Lodge made your mother's 80th celebration special with beautifully presented and delicious food. It's great to know that your dietary needs were carefully accommodated and that the attention to detail ensured a perfect experience. We're delighted that the efforts of our catering team contributed to a memorable and enjoyable event for you and your mother. Thank you for your kind words and for recognising their exceptional service.
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Review from Dawn C (Daughter of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Albany Lodge for 4 months and 2 weeks. She was accepted there after a 2-month stay in hospital. My mother suffered with Alzheimer's disease and was mainly bedridden. The management nurses and carers were extremely caring, kind and compassionate toward her and my mother seemed very happy
there.
The food was of a very good standard. There was plenty of entertainment going on on a daily basis. My mother passed away there and the staff did everything they could to make her as comfortable as possible right through to the end.
I would highly recommend this nursing home.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany LodgeThank you for your kind words. We're deeply touched to hear that your mother received compassionate care at Albany Lodge and that she was comfortable and happy. She will be missed by all of us. If you need anything or wish to talk, please feel free to reach out. Your recommendation means a lot to us.
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Review from A A (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care for my Dad! Very helpful and friendly.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeThank you for sharing your positive feedback about Albany Lodge Nursing Home. We're delighted to hear that your dad has received great care from our team. Providing helpful and friendly service is at the core of what we do, and it's wonderful to know that your experience reflects this commitment.
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Review from Kristal A (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge is a very clean and friendly nursing home. Clean and happy environment.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe appreciate your kind words about Albany Lodge Nursing Home. Maintaining a clean and friendly environment is a top priority for us, and we're pleased to hear that you've experienced just that during your time here. Our team works diligently to ensure that our residents feel comfortable and well-cared for. Thank you for taking the time to share your positive feedback.
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Review from Diane R (Daughter-in-law of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has recently moved to Albany Lodge Nursing Home as she is in need of nursing care.
She has made great progress in the last two weeks after becoming withdrawn during her hospital stays.
This week we have noticed an improvement in her mobility.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe are delighted to hear about the positive progress your mother-in-law has made since joining Albany Lodge Nursing Home. It's heartening to know that she has experienced an improvement in her mobility and overall well-being within just a few weeks. Our dedicated team strives to provide the highest quality nursing care and support to all residents and it's rewarding to see the positive impact it has had on your loved one. Thank you for entrusting us with her care and please don't hesitate to reach out if there is anything else we can do to support you and your family during this time.
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Review from A B (Granddaughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always very friendly, everyone always says hello and talks to you.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe're thrilled to hear about your positive experience at Albany Lodge Nursing Home. Our dedicated team takes pride in creating a warm and welcoming environment for all residents and visitors. Building a sense of community and connection is at the heart of what we do and we're delighted that you've felt welcomed and engaged during your time with us.
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Review from J H (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been here for 4 or 5 months and we are delighted with it. He is happy, well fed and content. He has the right amount of independence and care. The staff are always so upbeat and jolly. The food is great.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeThank you for sharing your positive experience with Albany Lodge Nursing Home! We're thrilled to hear that your Father is happy and content during his stay with us. Our team strives to provide the right balance of independence and care to ensure the comfort and well-being of our residents. It's wonderful to know that you find our staff upbeat and jolly, as creating a positive and welcoming environment is a top priority for us. We're also glad to hear that you appreciate the quality of our food. Our team understands the importance of nutrition in maintaining health and well-being, which is why we prioritise providing delicious and nutritious meals for our residents. Your feedback is greatly appreciated, and we look forward to continuing to provide excellent care for your father and all our residents
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Review from Sammie M (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very hard decision to say the least!
But Albany Lodge Nursing Home has changed our lives for the good, our dad moved in on the 8th October, he is thriving and is being stimulated by an exceptional team from the management to the care team. We as a family can’t ask for anything more. The care assistants
and other staff are just outstanding. From the first time we walked into the Lodge we felt this was a perfect place for our dear dad, the staff's approach to us as a family is first class. Thank you all so much for minding our dad.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe're truly touched by your kind words! Making the decision for a loved one is never easy, and we're honoured that Albany Lodge Nursing Home has had a positive impact on your father's life. It's wonderful to hear that he is thriving and being stimulated by our exceptional team. Your recognition of our management, care team, and outstanding staff means a lot to us. We're committed to providing first-class care and creating a supportive environment. Thank you for entrusting us with the care of your dear father.
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Review from Michael M (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enjoyed a wonderful Christmas dinner with my father. The staff were fabulous, couldn’t do enough for us. The food was terrific.
My father has been very happy here and we have peace of mind that he’s being cared for and looked after.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe are delighted to hear that you enjoyed a wonderful Christmas dinner with your father here at Albany Lodge Nursing Home. Your praise for our dedicated staff and the terrific food is truly heartwarming. It brings us immense joy to know that your father is very happy here, and we appreciate the peace of mind you have in knowing he is well-cared for and looked after. Thank you for taking the time to share your positive experience.
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Review from Danielle M (Niece of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting my uncle from Ireland and cannot believe just how good this nursing home is! We were welcomed by a group of beautiful, friendly staff who could not do enough for us. Our time with our uncle was made so special by the staff here at Albany Lodge Nursing Home and they went above and beyond to
cater to us with tea/coffee and sweet treats.
Amazing, personal experience.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeThank you very much for taking the time to share your heartfelt experience with us. We are delighted to hear that your visit to Albany Lodge Nursing Home was such a positive and special one. Our dedicated staff takes great pride in ensuring a warm and welcoming environment and we are thrilled that you found their efforts to be amazing and personal. Your kind words are truly appreciated and we are grateful for the opportunity to contribute to your uncle's well-being and your overall positive experience.
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Review from Stephen W (Son of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really nice nursing home my father has settled into. I can visit any time, the staff are fantastic and the food is brilliant.
It's near to where I live so it's just perfect. My father is being well looked after, thanks Albany Lodge Nursing Home.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeThank you for sharing your positive experience with Albany Lodge Nursing Home! Our dedicated staff are committed to ensuring the well-being and comfort of our residents, fostering a sense of community. We tailor personalised care plans to meet unique needs, providing assistance with daily activities and specialised healthcare services. We strive to provide excellent care and we're grateful for your trust in us. Thank you again for your kind words.
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Review from R G (Nephew of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home honestly couldn't do anymore. They even put on a buffet spread for my aunt's 50th birthday and let us hold a party for her in one of the lounges.
We are so thankful to the staff who facilitated the party along with the organisation and food.
The care and compassion they have
given my aunt, let alone to myself and the rest of the family, is unforgettable and very well received.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe are truly grateful for your kind words and the opportunity to be a part of your aunt's 50th birthday celebration. At Albany Lodge Nursing Home, we are committed to providing exceptional care, and it brings us immense joy to know that we were able to make this special occasion memorable for your family. The dedication of our staff to not only our residents but also their families is a core part of our philosophy, and we're delighted to have made a positive impact on your lives. Thank you for your trust and for sharing your appreciation.
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Review from Pamela H (Mother of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter moved to Albany Lodge on 31st August and is very happy there and being well looked after. All the staff are very kind and caring toward the clients and their families.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe appreciate your feedback regarding your daughter's experience at Albany Lodge Nursing Home. It's heartwarming to hear that she is happy and well looked after. The kindness and care provided by staff to both our residents and their families are truly appreciated. Thank you for sharing your positive experience.
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Review from C B (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We think it’s excellent - very caring and looks after patients very well. My mum is happy there, and the activities team are very good at engaging residents. I would recommend this service to anyone. My mum smiles a lot and is happy each day.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe appreciate your positive feedback about Albany Lodge Nursing Home. It's wonderful to hear that the care provided is excellent and that your mother is happy here. The engagement and support from our dedicated lifestyles team are also recognised, and we're delighted to know that your mother's well-being and happiness are being prioritised. Thank you for recommending our service, and we're here to continue providing the best care possible.
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Review from Terry J (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently moved into Albany Lodge Nursing Home.
This was challenging to accept for my mum as it meant leaving her home of forty-eight years. A home that was filled with memories of her late husband, her children growing up, family and friends she has made over the years.
From her first day,
the staff made Mum and the family feel so welcome. They are very accommodating and ensure that they respect her wishes and keep her dignity intact.
She has met new friends and is encouraged to get involved in the fabulous activities that are organised.
Mum has so much to talk about on our visits, as her days are filled with communicating with a variety of staff and residents.
The staff go above and beyond to ensure that all residents are feeling safe and happy.
As a family, we are thankful for their wonderful efforts to ensure a smooth transition for our mum. Our own worries and concerns have eased watching Mum look happier than she has in such a long time.
Kind regards.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe appreciate your feedback regarding your mother's transition to Albany Lodge Nursing Home. We understand that this change was challenging but it's heartening to hear that the staff have made her and your family feel welcome and have been accommodating while respecting her wishes and dignity. The encouragement to participate in activities and the positive impact on her well-being is indeed wonderful. We are committed to ensuring that all residents feel safe and content and your kind words are appreciated. It's reassuring to know that your mother is thriving in her new environment and we're here to support her. Thank you for sharing your thoughts.
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Review from Sandra P (Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for several months and have loved every moment. The staff are so kind and lovely, doing everything for me as I can't walk, but they are helping me to try and walk again. I love being in the garden as I am an outdoor person. I had to re-home my cat, but they gave me a large ginger tom
that I call Treacle (toy cat). I did not think I could have it in a "home", but I can, and I love it. The residents and I get on so well and play games together. I wish the staff and home all the best - thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Albany LodgeWe're delighted to hear about your positive experience at Albany Lodge Nursing Home. It warms our hearts to know that you've cherished every moment and that our kind and caring staff have been instrumental in your journey, helping you regain mobility. Your love for the garden and your "toy cat", Treacle, adds a special touch to your time with us. It's wonderful to hear that you've formed great connections with fellow residents and enjoyed playing games together. Your well wishes are deeply appreciated. Thank you for sharing your experience with us.
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Current Review Score: 8.6 (8.639)

Overview of Review Score

The Review Score of 8.6 (8.639) out of 10 for Albany Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Albany Lodge is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.85 Points relating to the number of positive Reviews for Albany Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 6 Positive Reviews ÷ 20 = 0.3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.


Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.


As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.


At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected. We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.

Frequently Asked Questions about Albany Lodge

What types of Care is Albany Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Albany Lodge have?

There are 100 Single Rooms.

What are the Facilities & Services at Albany Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany Lodge to the centre of Croydon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service - more info.