Albany Lodge is a purpose built Nursing Home conveniently situated near Croydon city centre. The Home caters for 100 residents providing nursing care to male and females over the age of 65 for long and short term stays who may require nursing care. Facilities include a high dependency unit and provisions for respite, intermediate and general nursing care as well as EMI nursing care.
The Home has a relaxed, friendly atmosphere with family visits welcomed at any time. Refreshments are available for visitors at all times and arrangements can be made for residents to eat their meals with their guests in private.
Group: LRH - Homes
Person in charge: Hansraj Mungur (Manager)
Local Authority / Social Services: London Borough of Croydon Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 100
Rooms with ensuite WC: 100
Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
There is not restrictions for visiting times.
Parking:
Car park available.
Latest Care Quality Commission* Report on Albany Lodge Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Albany Lodge Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.261 for Albany Lodge Nursing Home is calculated as follows: ( (196 Excellents x 5) + (164 Goods x 4) + (71 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 436 Ratings = 4.261
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 29 Reviews ÷ 20 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Albany Lodge Nursing Home has a Review Score of 9.3 (9.261) from 38 Reviews
Review submitted from a Postal Card by K J (Resident) on Thursday 12 April 2018. Relates to March 2018.
1, The food has improved, but sometimes is not good. The fact that an alternative can be requested is good.
2, It would be nice if the tables were properly laid in every meal and the American cloth changed sometimes.
3, The noise of loud talking etc. is sometimes overwhelming. Language can be a problem.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Aileen Nimmo, Sales & Marketing at Albany Lodge Nursing Home responded to this review on 18 Apr 2018:
“Thank you very much for your feedback on the issues you raised recently on this forum. As you know we met today to discuss them in depth and to understand jointly how we could improve, which mainly focused on the meal time experience. It was good to hear that “95%” of the time you are extremely satisfied with the meal provision and choice offered, however, you feel responsible to speak up for other residents who may not “always be able to express their needs”. You mentioned the tablecloths have had the same design since December, I have asked Chef to order new and rotate to give a feeling of change. I have also asked our Chef to spend time now away from the kitchen and supervise the serving of each meal which will hopefully improve its delivery to the table. I have also acquired a “mealtime audit” which allows the management to monitor any shortfalls and address them immediately. One other point you mentioned was that staff are sometimes a little bit “Loud” when they are trying to co-ordinate the servery, this I agree will need some input from the floor managers to address and resolve.
May I also take this opportunity to thank you for your feedback during our meeting on other aspects of the home, especially its cleanliness. You praised the housekeeping staff for their attention to detail. You also mentioned that you would not ever contemplate moving to another home due to the feeling of security which you get here at Albany Lodge. You also said kind words re the provision of activities which I will pass on.
Thank you very much for sharing your feedback which we need and embrace, it allows us to praise the team here at Albany Lodge who strive every day to meet the needs and expectations of our diverse residents. It also allows us to implement change where needed.”
Review submitted from a Postal Card by Tom G (Son of Resident) on Sunday 14 January 2018. Relates to January 2018.
I would like to thank the staff of Albany Lodge for the care they have taken of my mother. The people are very nice and I will love them for ever.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Ian W (Son of Resident) on Monday 8 January 2018. Relates to December 2017.
Very good care home friendly staff, very clean, well trained carers. Great manager.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Terry B (Son of Resident) on Monday 8 January 2018. Relates to December 2017.
Sadly mum passed away on the 10/12/17. I can't speak highly enough of the staff who cared for mum. The carers were outstanding with the care and kindness they gave mum.
Thank you very much from all of our family to all the staff and management.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Sultan D (Resident) on Thursday 4 January 2018. Relates to December 2017.
Since I have joined Albany Lodge I have enjoyed it. I have begun enjoying my life. I will recommend it to my friends and all who visit the lodge.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by R H (Sister of Resident) on Friday 22 December 2017. Relates to December 2017.
My sister is well looked after. She is fed and kept clean the room is a nice room but carpet could do with a clean.
How likely would you be to recommend Albany Lodge Nursing Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by M S (Sister of Resident) on Friday 22 December 2017. Relates to December 2017.
My brother has been here for almost 10 months. During which time we have noticed a good improvement both physically and emotionally. The staff have been very helpful to me and my other brother when we visit and where my brother is concerned they are extremely kind and spend time chatting with him. He is now using a Zimmer Frame and walking which is fantastic.
Thank you so much, Albany Lodge, knowing he is looked after and cared for is so comforting.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Pamela S (Daughter of Resident) on Friday 22 December 2017. Relates to December 2017.
All staff that I have come across are really dedicated to what area(s) they are working in.
I can talk to each one with comfort and love for the care they themselves have to go through in this type of care.
I have noticed a smile on their faces which make things easy for me, but for your staffs very good workers and care.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Q D (Wife of Resident) on Monday 18 December 2017. Relates to December 2017.
Members of staff very helpful. Good customer service from reception. The establishment is kept clean. My husband is well looked after and appreciates all the hard work of all the workers, and that put my mind at rest. There could be more activities e.g. Exercise classes or board games. To all members of staff, a personal Thank You for all your hard work.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by A S (Son of Resident) on Monday 18 December 2017. Relates to November 2017.
Basic care is good and the home both clean and tidy. However, the interaction between staff and residents is poor. Those residents who spend all or most days of their time in their rooms are isolated. The manager is rarely seen.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by H M (Husband of Resident) on Monday 18 December 2017. Relates to December 2017.
Happy with care.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by S H (Wife of Resident) on Monday 18 December 2017. Relates to November 2017.
My husband has been a resident at Albany Lodge for a little over three months. During our regular family visits we have found him to be very well cared for and, his condition notwithstanding, as cheerful and pleased to see us at all times as he could possibly be.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by R P (Resident) on Monday 18 December 2017. Relates to November 2017.
Having no previous direct experience of care home living ~ I came here in November 2015 from 2 days in hospital following a collapse at home. Rather than my return to living alone my daughters contacted management of this nursing home who hastily arranged to meet us at the hospital and a 6-week 'respite' at the home followed. It was subsequently extended to ensure care and attention appropriate to my needs and family wishes.
How likely would you be to recommend Albany Lodge Nursing Home? Don't know
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Review submitted from a Postal Card by C W (Daughter of Resident) on Monday 18 December 2017. Relates to December 2017.
Staff are always helpful. There is a lot of entertainment and activities. Food is very.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Darren S (Son of Resident) on Friday 15 December 2017. Relates to December 2017.
The care home which my dad is in is very helpful. Staff and the room he is in is very tidy and clean. There is a great thing for my dad to do and the food is also great to eat, eg. The activities. My dad is very happy here.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P P (Niece of Resident) on Friday 8 December 2017. Relates to December 2017.
My aunt has been a resident since April 2017. Since becoming a resident her health and well being have improved significantly.
The staff are caring and supportive of my aunt's needs. They are also friendly and caring to her family.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Terry C (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
Friendly staff, pleasant accommodation. My father has been happy and well catered for during his stay at Albany Lodge.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by John D (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
Albany Lodge Nursing Home is very well kept.
The staff are very efficient and caring towards the clients, respectful and caring. The building is very secure and it's very clean and safe.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by S G (Granddaughter of Resident) on Friday 8 December 2017. Relates to November 2017.
The home looks after my nan very well. She enjoys the activities and has created good relationships with the carers.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Joy A (Wife of Resident) on Friday 8 December 2017. Relates to November 2017.
My daughter and I were very impressed at our first visit with the friendly but professional member of staff who showed us the facility. Although the room was not prepared, this was due to the late and sudden discharge from hospital. However, the staff made every effort to ensure the room was to our satisfaction.
Every member of staff to date has shown considerable care and empathy to our relative and are very receptive to our suggestions.
They all have a friendly disposition and we always feel welcomed and relaxed during our frequent visits.
Our relative appears very comfortable and happy.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by B F (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
There is a pleasant atmosphere in the home and the staff have made our mother welcome.
A friendly greeting awaits people entering the building.
It is good to be able to sit and eat a meal with our mother and to represent her at a recent residents meeting where the young chef discussed improvements that residents would like to see with some of the food dishes.
The relationships between the residents is generally good - especially considering some of their health problems.
How likely would you be to recommend Albany Lodge Nursing Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by T A (Daughter of Resident) on Friday 8 December 2017. Relates to November 2017.
Albany Lodge has provided, very good care for my 90-year-old mother since she entered the home in April of 2017.
The staff have on the whole been kind and supportive and caring to both my mother and our family's needs.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by R D (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
Well run with very friendly and caring staff.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by M S (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
From my initial search on the internet up until every time that I visit my mother in Albany Lodge, everyone has been consistently kind, caring, patient and professional. My mind is at ease knowing that my mother is being well cared for.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Ian B (Son of Resident) on Friday 8 December 2017. Relates to November 2017.
My mother has been in Albany Lodge for three years now. I have always been very happy with the way she has been looked after.
The staff make sure she has food she likes and can eat, and treat her as an individual person. Staff laugh and joke with her and make her feel better about herself.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Ronald D (Resident) on Friday 8 December 2017. Relates to October 2017.
My review; I was pleased with all aspects.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by J J (Daughter of Resident) on Friday 8 December 2017. Relates to November 2017.
My mum has had good care by caring staff.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by Angela K (Daughter of Resident) on Friday 8 December 2017. Relates to April 2017.
They do the best job they can with Dad as most of the time he doesn't help.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by John H S (Grandson of Resident) on Friday 8 December 2017. Relates to November 2017.
A very warm and welcoming care home. The staff, from carers, to nurses, to residents, to entertainers and management all work with love!
And as a relative of a patient puts your mind at ease.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Friday 8 December 2017. Relates to November 2017.
1, Shower facilities are poor. The bathroom needs a power clean, particularly around where water drains from the shower. It hasn't been cleaned for a long time.
2, Sometimes common sense is lacking in care i.e. not using shampoo to wash hair, using shower gel when shampoo is provided.
How likely would you be to recommend Albany Lodge Nursing Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by K S (Granddaughter of Resident) on Thursday 30 November 2017. Relates to November 2017.
Now that we have had time to adjust to Granddad being in a home, we are able to make a fair assessment of his overall care.
Granddad has stayed alive longer than expected, given there were times when he seemed demotivated to live. I will credit that to the fact that staff have made the efforts to get to know him and provide support which is very frustrating for an elderly person with the inability to speak. Grandad seems settled.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Sharon H (Daughter of Resident) on Thursday 30 November 2017. Relates to November 2017.
Despite a very difficult and traumatic initial experience for my mother she has now settled and is cared for extremely well. Some care workers go out of their way to create a meaningful relationship with her.
The nursing care is very good with patients, treated with dignity and good humour.
I feel it is a personal service.
How likely would you be to recommend Albany Lodge Nursing Home? Likely
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Review submitted from a Postal Card by Graham B (Son of Resident) on Friday 24 November 2017. Relates to November 2017.
So far we have been very pleased with the care home. All of the staff are very nice and always say hello to you when you visit, from the girl on reception to the manager. All of our questions are always answered when we ask.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P C (Wife of Resident) on Friday 13 January 2017. Relates to December 2016.
I visit my husband as much as I can (every other day if possible) He is always clean and dressed. The only worry I have is he has no teeth and during his meal times feel it would be so nice if his food that is solid would be cut smaller for him. He does feed himself at the present time. When I am there I help him. The nursing staff are all very good and always acknowledge me when I arrive which is appreciated.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Karene H (Daughter of Resident) on Friday 30 December 2016. Relates to December 2016.
My Dad spent the last week of his life at Albany Lodge. From the initial visit to the home until my dad's passing. The staff were welcoming, caring, sympathetic and attentive to my dad's needs.
The home has a welcoming feel from when you walk through the doors until you leave. Staff check on the residents but also extend their warmth and invitation to visitors.
The home is clean well organised and anyone looking for a quality care home should consider this home. It is up to hotel standard and I viewed many facilities before this and they pale in comparison.
Don't take my word for it call them and view.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Lucy G (Daughter of Resident) on Monday 13 June 2016. Relates to May 2016.
The care provided to my father is very good and of a consistent level. He is happy, well fed and enjoys the company of the staff as well as others residents. His preferences are respected and he is treated with dignity.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Sharon F (Daughter of Resident) on Tuesday 7 June 2016. Relates to May 2016.
I find the nursing home very friendly and clean. My mum was made to feel very welcome and so are we when we come to visit. The food always looks nice and fresh and there is quite a variety.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Valerie B (Sister of Resident) on Friday 3 June 2016. Relates to May 2016.
We find all the staff very helpful and friendly, and they look after my sister with care and affection. Always very clean and well fed. Very happy with things at the moment.
How likely would you be to recommend Albany Lodge Nursing Home? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Albany Lodge Nursing Home